One highly valuable aspect is the use of service accounts, which automates the process of identifying underlying nodes and associated assets.
ServiceNow Architect at Neste
IT OM at IKEA
ServiceNow Discovery has played a vital role in improving service visibility through automated IT service management processes, including change and problem management.
JB
Sr. Servicenow Developer at a retailer with 10,001+ employees
It does a good job of collecting the data that's necessary for data centers, and IT's operations.
Manager, Solution/Service Delivery at a tech services company with 51-200 employees
ServiceNow Discovery has normal discovery of CIs, as well as horizontal discovery for understanding Service Mapping.
Owner/Assistant Vice President at Jarecki Real Estate Investments/ EverView
The service management and operations management modules are valuable.
Service Now Developer at Bangmetric services pvt ltd
The most valuable feature is its integration with CMDB, as it collects all the data.
Senior Analyst at DXC Technology
ServiceNow Discovery is useful for discovering the servers, like the servers of Windows and Linux, from the client network.
AVP Configuration Manager (ITIL/ITSM/CMDB) at a financial services firm with 1,001-5,000 employees
ServiceNow's Discovery feature is quite significant because it allows for service mapping and integrates with VIN management. It involves adding a business context to servers, routers, switches, and data centers. This means understanding not only what's installed on these systems and how they function together but also recognizing their significance in terms of business applications from the business's perspective and how they impact business processes and capabilities. So when we delve into these aspects and connect them to the essential components, it can help you engage in more meaningful discussions to enhance capacity management practices. In essence, it contributes to the overall IT portfolio, almost functioning as a business platform. This platform is accessible to users who leverage the data to initiate incidents, implement changes, and resolve problems. Consequently, consolidating all configuration items or assets into a unified platform makes sense, especially considering you already have Discovery in place. If the cost is reasonable, the other two components might not provide much value, except for their user-friendliness, which is often less important to leaders compared to the desired outcomes.
Support Engineering Manager at a tech vendor with 10,001+ employees
The process involving the original setup of the solution is excellent.
Director at OPEN Tecnologia
The product's discovery feature is valuable due to its accuracy, reliability, and the high prestige associated with the information it provides.