The manual pattern-matching process is not only time-consuming but also presents challenges during system upgrades, demanding revisits to ensure compatibility.
ServiceNow Architect at Neste
IT OM at IKEA
The current limitation requires having mid servers or discovery servers in each data center for proper discovery, hindering the ability to discover assets across continents such as Asia Pacific and Europe.
JB
Sr. Servicenow Developer at a retailer with 10,001+ employees
When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that.
Manager, Solution/Service Delivery at a tech services company with 51-200 employees
ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool.
Owner/Assistant Vice President at Jarecki Real Estate Investments/ EverView
The product could improve some of the visualization and architecture setups.
Service Now Developer at Bangmetric services pvt ltd
In my opinion, it's quite slow compared to other tools, like Device42. Also, there are predefined fields in Device42 that are not available in ServiceNow. These are the basic things I think can be improved here.
Senior Analyst at DXC Technology
Debugging is a bit tough in ServiceNow Discovery, so debugging should be made very easy.
AVP Configuration Manager (ITIL/ITSM/CMDB) at a financial services firm with 1,001-5,000 employees
I find it valuable to enhance IP address management. I've been in this field since around 2011, and my experience since then has revolved around automation, deployment, distribution, and comprehensive inventory management, all crucial for deploying various components, including patches. When we talk about patch management or vulnerability management, it's more complex than just applying patches; sometimes, you need to undergo significant upgrades or phase out old components for new ones, and this can turn into a substantial project, explaining why vulnerabilities persist.
Now, the role of ServiceNow Discovery and security operations, or at one point, looking at vulnerability management in ServiceNow Discovery, is crucial. It allows you to identify vulnerabilities on assets and, with the addition of discovery, service mapping, and event management, you gain a business context for these vulnerabilities. It's not merely about knowing they exist on a server; it's about understanding which services are responsible for critical business processes or transactions, like payroll. This knowledge changes the approach and execution of vulnerability remediation.
Support Engineering Manager at a tech vendor with 10,001+ employees
The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high.
Director at OPEN Tecnologia
The continuous improvement in the quality and customization of the product features would be beneficial, particularly as more customers rely heavily on its capabilities.