IT Central Station is now PeerSpot: Here's why
NaikJagesar - PeerSpot reviewer
Enterprise Architect at Qualcomm Incorporated
Real User
Good metamodel and flexibility, but should be more easily customizable and the survey engine needs improvement
Pros and Cons
  • "The most valuable feature of this solution is the completeness of the standard, underlying metamodel."
  • "Configuring the UI in the content management system is too elaborate and too time-consuming."

What is our primary use case?

We use this solution for managing our application portfolio. We do some lightweight business architecture connecting to our portfolio. We started rolling into the information portfolio and connecting that also to our application portfolio. Those are the primary use cases. It's also to support the bigger M&A activities that we have in our company.

How has it helped my organization?

One of our latest use cases is basically onboarding. Our information and risk management team were looking for a system that could house a catalog of information objects. I suggested that that can leverage our platform, and it already had prebuilt configuration screens so they could easily be on-boarded in starting to use it. We configured more elaborate workflows for the use cases, and that took a couple of months. Now, they are rolling it out. Time to market is important and we leveraged it in the existing system. This solution has not yet transformed our organization strategy. While we have been using this solution for eleven years, our EA department got canned two years ago. We restarted based on the merger and acquisition. So, it's rebuilding and we're still a small team of only three people. It's basically restarting the whole discipline and also getting strategy, business architecture, and information architecture. While we were in IT, we only considered our application and technology. But we are now focused more on business and information. Once that is in place, then we can think about strategies, roadmaps, and the whole thing.We do not use the Collaborative Work Management features. We do not yet use the Lean/Agile Delivery tools. The biggest impact that using Planview has had is the flexibility that it provides, as well as the ability to use the predefined metamodel and the new portal.

What is most valuable?

The most valuable feature of this solution is the completeness of the standard, underlying metamodel. We can put most of our attributes or information that we want into the standard metamodel. This is important because we don't need to think about what kinds of attributes or objects we need to create because they are already provided. If we stick to what is called the active metamodel, then the UI is on top of that and we don't need to do a lot of UI customization in order to manage that data. This is a flexible solution in the places where it needs to be, although it is rigid in certain places because it still uses old technologies. For example, you can see this in the reporting. They started with a Cognos Business Intelligence/Business Objects, then they moved to BIRT, and now they have moved to SSRS. There are still some legacy flash components in there, so there is no clear strategy on that side. The flexibility helps in that it has a vast amount of predefined roles. It's flexible to safeguard the areas of the platform that you open up. The new portal is flexible enough to create your own portfolios and column sets, which will cater eighty-percent to what people want. The flexibility allows it to become more self-service, and we can on-board users that do not have an IT or enterprise role, but more like an add-on list or even a business user.

What needs improvement?

Configuring the UI in the content management system is too elaborate and too time-consuming. The look and feel are outdated because it's more than ten years old, so it's not that flexible when it comes to using the real estate that you have on the screen to cater to certain persons. If you look nowadays at web UIs, they are more intuitive than what is currently provided. The workflow engine needs to be improved to provide for easier configuration and better functionality. Creating workflows needs to be done in multiple places, and the process is elaborate and time-consuming. We would like to see improvements made on the CTM side and the survey engine. We are now doing app rationalization and we took all of our applications out of Planview CTM and put them into a different tool to run the surveys. All the parts are there for a low code platform, it needs some uplifting in the UI and workflow. this is the real untapped possibility of CTM.
Buyer's Guide
Planview Enterprise One
May 2022
Learn what your peers think about Planview Enterprise One. Get advice and tips from experienced pros sharing their opinions. Updated: May 2022.
598,116 professionals have used our research since 2012.

For how long have I used the solution?

We have been using this solution for 12 years.

What do I think about the stability of the solution?

I think that the stability of this solution is below average. With every new update, I find bugs. We have on average twelve bugs active overall and the number doesn't go down with each release. They will fix something and then I find something else.

What do I think about the scalability of the solution?

The scalability of this solution is good. We're onboarding more people and because we're running on-premises, we can scale our VMs ourselves.

How are customer service and support?

On a scale of one to ten, I would rate the technical support an eight. It depends on the question that I asked because we do a lot of our own development on Planview, and sometimes it's in a gray area. At times it will need to be Professional Services, but in most cases, I will get my answers and technology questions answered.

What was our ROI?

I believe that we have seen ROI because for us it brings value, but I cannot quantify it in a monetary sense. It's more in the insight and knowledge that makes things feasible. That's what is important. We're not in a place where we can put a figure against it. It is a subjective measure, rather than objective.

What's my experience with pricing, setup cost, and licensing?

Our licensing fees are approximately $50,000 USD annually.

Which other solutions did I evaluate?

As an enterprise architect, it's our role to see what's out in the market and evaluate competing solutions. I do have contacts with two of their competitors, BiZZdesign and LeanIX, who would prefer me to use their solution.  There are several reasons that we have stayed with Planview so far. First, we have a lot invested in this solution. The metamodel is still great. We are used to their UI and we have integrated our application portfolios into other systems. Moving away from this solution would require changing some of our integrations. LeanIX is not ArchiMate 3 compliant and has a limited set of relationships and components. With BiZZdesign, you need to have multiple products to match what Planview can do.  Generally, Planview is always keeping in touch with the players in that field. They are always heading towards a common discipline.

What other advice do I have?

My advice to anybody who is implementing this solution is to start small. Think about your primary use cases and build it out from there. Also, think about what kind of information you want to use or start with. Make sure that you are safeguarded for scope because Enterprise One is a strategic and tactical system, and don't try to make it an operational system. We tried to do that in the past, doing more like IT operations, like CMDB, and the system is not geared for that. It's more on the strategy side, but that also means that you are more thinking in logical construct and conceptual, than really operational things.I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Director at a pharma/biotech company with 10,001+ employees
Real User
Top 10
Offers a full view of projects, allocations, and effort to deliver our portfolio projects but the setup is very commplex
Pros and Cons
  • "Its view into resource capacity and availability absolutely help us manage work. We can't plan out projects for delivery until we know if we have resources available to deliver them. That's been really critical. We look at our projects and see what availability of resources we have. That helps us to determine when we can start new work."
  • "The scheduling's kind of clunky in terms of its ability for us to see what stage work is at. They could have done better with that. It can be difficult to use."

What is our primary use case?

We use Enterprise One to capture everything in IT that we're working on from projects that require capital funding, to running the business. We are doing everything from soup to nuts, including timesheets. We've established the full implementation.

How has it helped my organization?

It provides end-to-end work management for the full spectrum of types of work in one tool. We're able to see the full scope of what people are working on. We can see all the different types of activities that they are charging time to and we can do an analysis of whether we think that's the right distribution of the workload.

Enterprise One has improved my organization in terms of everything that we're working on. We're able to see where our resources are allocated and when we have availability, which helps us to schedule the portfolio. That's really the main intent of Enterprise One.

What is most valuable?

The ability to capture timesheets is the most valuable feature. Also, the ability to see what the full organization's working on is probably the biggest bang for the buck.

Prior to implementing Enterprise One, we didn't have a tool to do any of that. We were hard-pressed to understand what our people were working on. Now, we have a full view of projects, allocations, and effort to deliver our portfolio projects.

Enterprise One's ability to forecast remaining efforts is pretty good. It's a regular schedule, so you can see your burndown rate and see what's left on the project to spend from a labor and non-labor perspective.

Its view into resource capacity and availability absolutely help us manage work. We can't plan out projects for delivery until we know if we have resources available to deliver them. That's been really critical. We look at our projects and see what availability of resources we have. That helps us to determine when we can start new work.

Project managers can group work together and see the resource demands and costs at a consolidated level. They can create portfolios. 

We are able to drill down to the underlying details via consolidated information. We can see exactly what people are working on and we can see where they're charging their time. We can see their allocations and redistribute the load if we need to based on how much is being demanded for individuals.

We hope that it will increase our on-time completion rates. That will hopefully happen when the projects are delivering. Some of them have end dates coming up in the next quarter and some not for another 6+ months. We'll probably be able to start viewing that within two to three months.

I don't initially expect the on-time completion rate to be increased, but I'm hoping over time, we get better at project intake and estimation. That will help us to deliver things more efficiently and meet our timelines.

What needs improvement?

The scheduling's kind of clunky in terms of its ability for us to see what stage work is at. They could have done better with that. It can be difficult to use.

We don't use its ability to create summary reports across multiple projects. I think it's poor.

For how long have I used the solution?

We implemented Enterprise One three months ago. We're about to upgrade to the September release so, we'll be current as of next week.

What do I think about the stability of the solution?

It's mostly been stable. There have been a few times where things were delayed but it came out pretty quickly.

What do I think about the scalability of the solution?

We will be rolling it out more broadly across the organization. I don't envision any issues with scalability. We plan on expanding it to many other areas. I'm already talking with seven other departments within my company. It's going to be rolled out enterprise-wide. The supply chain is probably the biggest organization next to ours, then there's legal, and a couple of other departments who it will make the biggest impact for. 

There are 750 users across our organization. 

How are customer service and technical support?

Technical support is fair. Some people are very talented and very knowledgeable but others are not. They're generally responsive. There have been some times when they've not been, but they are 75% of the time.

How was the initial setup?

The initial setup was very complex. If you've ever done the implementation it's not an easy implementation. It's very complex. We had a group of 20 people working on this project for 6+ months to implement the tool. The configuration alone was six weeks just to set up resources, initial lifecycles, and things like that. 

In terms of the implementation strategy, we had the project all laid out. We knew what and when we needed to deliver it. We knew what the scope of our work was. We had a massive communication exercise. The change management aspect of this going from no tool to a very sophisticated tool like this one required extensive communication and change management. I was the project lead, I lep up the whole implementation and worked with project managers. 

Maintenance requires three people. I oversee them. I have two full-time people.

What about the implementation team?

We worked with Planview's implementation team for the deployment. 

What's my experience with pricing, setup cost, and licensing?

As long as we can get enough participants, it will make the pricing more reasonable. We signed up for an enterprise license. That makes the per person cost much lower.

Aside for standard licensing, we had a cost for the implementation but nothing besides that. 

Which other solutions did I evaluate?

We evaluated nine other solutions including Planisware, Clarity, Microsoft, and ServiceNow. Enterprise One is very similar out of the other two industry leaders. Clarity, Planisware, and Planview are the three industry leaders. They're all pretty comparable. We ended up getting a reasonable price, which is why we went with them.

What other advice do I have?

For the organization, people really have an appetite for the data. Being able to pull it all together really was the biggest benefit for us.

My advice would be not to underestimate the amount of effort it takes to implement. It's much more than the vendor would tell you.

I would rate Enterprise One a seven out of ten. I would give it this rating because of the amount of effort it took to implement and bring an organization this big along. It was a monumental effort. It took a lot of work to do that.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Planview Enterprise One
May 2022
Learn what your peers think about Planview Enterprise One. Get advice and tips from experienced pros sharing their opinions. Updated: May 2022.
598,116 professionals have used our research since 2012.
David Decker - PeerSpot reviewer
Team Leader at Wellmark
Real User
Top 10
Robust in terms of flexibility but they should make a little more headway into how agile delivery works
Pros and Cons
  • "It maps back to our SDLC process pretty well. I'm able to see the stage of where things are at. We also use Azure DevOps for all of our requirements and our coding."
  • "When you think of planning at a PI level, roadmap planning, or release planning, I think they should make a little more headway into how agile delivery works, tying it back into the financials and the planning to Planview. I think it would be good."

What is our primary use case?

We not only use Planview for resource allocation but also for tracking financials towards the projects that we have set up. We also have financials and resource allocation and we also use the project planning piece of it.

How has it helped my organization?

We use Planview quite a bit to articulate and tell the story around where we're at, whether a project's at risk, whether it is on track, whether or not we need to either extend the timeline or add additional resources.

What is most valuable?

I just took it over about four or five months ago, as part of my responsibilities. But from what I can tell it's pretty robust in terms of flexibility.

It maps back to our SDLC process pretty well. I'm able to see the stage of where things are at. We also use Azure DevOps for all of our requirements and our coding. 

The work is in Azure DevOps but the planning aspect of that work, the financials, and the resource allocation are done through Planview. I'm trying to figure out how to connect the dots. Meaning, if I have a project where I've burned through 50% of my financials, and I've done all my resource allocation inside of Azure DevOps, I'm able to visualize and see the data that says, "Hey, I'm 50% through the development work of the project. I have this work that I currently have in flight, and I have this much planned for the remaining amount of time, which represents the remaining 50%." And then I want to see how that then maps to Planview. Because Planview could say, "Hey, you know what, we burned through 80% of our money." How do I then use the data coming out of Azure DevOps to then either go ask for more money and more funding or to do something to make decisions?

Resource capacity helps me to ensure that I have the individuals needed to complete the work. We basically go in at a high level. We know we have a project and we know we might need around 500 hours of a cloud engineer. And so we'll go out, we'll make the request, and the allocation is done for it. Then you have a person that's allocated for those 500 hours. The only thing I don't have is when they've burned through those 500 hours, I understand that they're burning it against the project, but I don't know how to tick and tie that to the features that they burning it against. 

It provides end-to-end work management for the full spectrum of the types of work. From a project view, I'm able to see where things are at by the financials, the allocation of resources, as well as the lifecycle of the project.

It also provides a variety of types of resources assignments for assigning work to people. It's pretty flexible. We could set up a variety of different rules within Planview across organizations. Each team sometimes has different roles that they need to pull in for the project or for the team. And so having the flexibility of adding roles is good.

Another thing that it has helped us with is our burn rate of dollars, more than anything else. We're able to look at things and say, "If we're coming towards the end of this year, we know our burn rates higher than it should be." And we can look at certain projects and say, "Let's remove certain work streams that we don't want to work on."

What needs improvement?

As more and more organizations are adopting agile as a framework of how to deliver work, they should build in some flexibility within Planview of connecting the work to the teams.

For example, right now the old waterfall methodology of planning was to say "Hey, I need an allocation of a resource." Normally with other tools I've seen, it's if I need an allocation of 18, I know Planview has that. We, unfortunately, made some modifications, we didn't go that route, we're on fast forward. That is an example where I think Planview has done that. 

When you think of planning at a PI level, roadmap planning, or release planning, I think they should make a little more headway into how agile delivery works, tying it back into the financials and the planning to Planview. I think it would be good.

For how long have I used the solution?

We have been using Enterprise One for four to five years. 

What do I think about the stability of the solution?

The stability is good. I have not seen a lag time and we haven't been down when I've had to use it.

What do I think about the scalability of the solution?

The scalability is good. We have 20 to 25 project managers that use Planview, a couple of team leaders, and then we do our time cards in Planview, so really the entire organization uses it, at least in IT, so it's probably around 400 to 600 people.

I would like to see us use it more. When we use Planview I would like to use it at senior level leadership planning where we can see forecasted spend, my allocation for the budget, my resources, and all of those things. I want to be able to tie that to detail work that's in Azure DevOps.

How was the initial setup?

The initial setup went smoothly. It was straightforward. I don't think we had a whole lot of tickets.

We do a lot of upgrades. It's usually overnight and it doesn't take long. We had a major reconfiguration about two months ago and it went pretty smoothly.

From our side, I think we had about four or five analysts involved.

For the management, we have two people that help support and manage Planview.

What about the implementation team?

We only worked with Planview, not third-party integrators. 

What other advice do I have?

It's pretty easy to use. It's not that difficult.

I would rate Enterprise One a seven out of ten. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Katherine Gallegly - PeerSpot reviewer
IT Project Analyst at Tractor Supply Company
Real User
Top 20
Great data source; helpful with prioritization of projects
Pros and Cons
  • "I would say it works really well for forecasting remaining effort, especially in terms of forecasting the dollar amounts. We've gotten pretty good at adjusting rates because we have a lot of contract workers."
  • "One big issue we have been having during our annual planning is that only the creator of a portfolio can edit it. This means that only the creator of a portfolio can edit which projects are included or excluded in it."

What is our primary use case?

I am part of the admin team that uses this. So we kind of help run it behind the scenes, but company-wide, we mainly currently are just using the project management system for our IT projects. We have a few business projects that have started using it, but it's still mainly only with our IT organization. And in planning for next year will be the first time that we have used it for our annual planning purposes. That seems to be working really well.

How has it helped my organization?

We really like how it ties into Projectplace for the annual planning. The integration has been really helpful in terms of keeping the business case files together. Once a project is created in Enterprise One, it shows up in both places and that's been really helpful. It's also a really good place to pull data from. In addition, it helps us better manage our people and get better insight into their hours.

We just started using the planning tool and it has been an improvement from each team running projects individually in different Excel spreadsheets.

Enterprise One has been helpful with prioritization of projects through alignment with strategic objectives. This is because sometimes we have upper management expecting more work than our team has the resources to carry out. Being able to use the tool to give them insight into our capacities has helped make decisions. It gives us the proof we need to show higher management how something will or will not work in terms of our team's capabilities.

The solution allows program managers to group work together and see the resource demands and costs at a consolidated level. Setting up portfolios has worked really well for us. We are able to drill down into details the underlying consolidated information.

What needs improvement?

I would give the solution’s ability to create summary reports across multiple projects a three out of five. I think Enterprise One is great at being a source for data, but our company is still running reports externally. Currently, I'm working on setting up more specific reports and pulling into different environments, but overall I would say it's a great data source, but not the best reporting source. The best way to improve this would be to have an integrated tie-in with Power BI or Tableau.

One big issue we have been having during our annual planning is that only the creator of a portfolio can edit it. This means that only the creator of a portfolio can edit which projects are included or excluded in it. If the person who created a particular profile that we need to make changes to is out for a week, we can not put it into a big overview until they come back. Admin rights for portfolios would be super helpful.

For how long have I used the solution?

I have been using Planview Enterprise One since May of this year. The company set it up in 2017/2018 but has been using it full-time only since 2019. 

What do I think about the stability of the solution?

My impression of the stability of the solution is that it is stable. The upgrades run overnight and it seems to work well during the day. We have had a few minor glitches, but nothing that hinders the broad use of it. 

What do I think about the scalability of the solution?

Right now, Enterprise One is pretty much only being utilized by the IT program, but I know there are several other parts of the company that are looking into using it. I think the program itself would allow it, especially in terms of licensing. I think we have an unlimited license, but I think the biggest issue with adding more parts of the business into it is having enough admin staff to run it right now. There are five of us and so adding more parts of the company would just make it harder in terms of the administration side of it.

How are customer service and support?

I think they've been helpful and we have never had any big major crashes. But, with any minor glitches we had, they tried to figure everything out within a couple of weeks and get it fixed on the next update. I think we get monthly or bi-monthly updates.

Which solution did I use previously and why did I switch?

We previously used Microsoft Project. 

How was the initial setup?

I would say that we have had some issues. This might just be more of a tractor supply issue, but we've kind of had to almost backtrack a lot of how it was originally set up. This is because the people from Tractor Supply who were there when it set up left four months in, so it was set up a little off, to begin with.

What about the implementation team?

We got help from Planview's people on the implementation. 

What other advice do I have?

When we have teams using it correctly, I would say the solution works really well. It is really helpful in terms of scheduling and being able to look at which teams are needed on projects. We just have some issues with buy-in from some people.

I would say it works really well for forecasting remaining effort, especially in terms of forecasting the dollar amounts. We've gotten pretty good at adjusting rates because we have a lot of contract workers.

The solution's view into resource capacity and availability helps us manage workers. This is particularly true if you have a resource manager rather than just a project manager looking at just one factor. A resource manager can look at the time they have spent on every single project and adjust and talk to the parts' managers. Enterprise One makes it really easy to just pull the resource management tab and quickly look at who is overloaded. You can color code the resource management assignments page screen to make it better to look at.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Manager, Program Management Office at a retailer with 10,001+ employees
Real User
Positively affected project management, transparency
Pros and Cons
  • "We can view a project both at the top level and dig into the particularities. It's given us greater visibility into the work itself."
  • "I think the capabilities are there, but it seems difficult for me to even create a report as I am not a Planview technical expert. It is not particularly intuitive. It slows us down in reporting the big picture to management."

What is our primary use case?

We are using Enterprise One to track our epics and the hours worked on them and related work items. In that effort, we have implemented the task top to bring in both import and export data into our Jira instance.

We are also just now getting into the investment capacity planning features. In the past 18 months, we got Enterprise One set up and now we're getting into investment and capacity planning. Eventually, we want to move more into portfolio management and then road mapping and some of the other features that the software has.

How has it helped my organization?

It has certainly helped us in upgrading or modernizing how we report our financials in the sense of our CapEx and OPEX hours. It is a great system of record for that. It also gives us insight into the work that's being done and allows us to follow up with our application development teams on how they're spending their time and whether adjustments to prioritization and such need to happen. It has helped us in both of those areas.

What is most valuable?

Just having one place to put everything is the big deal. Before Enterprise One, we had multitudes of different Excel spreadsheets across different departments, and everyone kind of doing their own thing. The biggest thing that we've been able to do is get a view of all the work that's happening and then see where the hours are going. That is where we are at right now in terms of the features we are leveraging. 

Enterprise one is good for forecasting remaining effort from what I can tell. We are able to see everything from where the resources are requested, to where they are then being allocated and the hours being logged and make decisions off of that.

If I were to assess Enterprise One's ability to enable me to see which stage projects are in, on a scale of one to 10, I would give it a seven. That's partly because I'm seeing plenty of projects that don't have the right status because they haven't been updated properly. We are having a hard time getting people to use the system to keep that information up to date. The system has the right fields there, but we are still learning how to better use the system. We're trying to figure out how to get our processes better so we can keep the system current.

From a PMO perspective, Enterprise One provides end-to-end work management for a full spectrum of types of work. It is too early to say how it has affected our project management. We are doing better, but we are certainly not where we want to be eventually.

Enterprise One has helped us with the prioritization of projects through alignment with strategic objectives. It has affected our business in that we now have a lot more transparency. We can see where the work is being done and make adjustments to align where the work is being done to priorities that change over time.

It provides a variety of types of resource assignments for assigning work to people. I've never had any issues there. It is customizable wherever we need it to be and it is doing great.

Enterprise One allows program managers to group work together and see the resource demands and costs at a consolidated level. It has positively affected my project management. We are happy with the selection that we have made, excluding the cumbersomeness of the user interface at times. Enterprise One has been exactly what we need.

We are enabled to drill underlying consolidated information down into details. This certainly helps me see their impact on specific projects. We can view a project both at the top level and dig into the particularities. It's given us greater visibility into the work itself. It is too early to tell if the solution has increased our on-time completion rate.

What needs improvement?

I would say that Enterprise One's ability to create summary reports across multiple projects is cumbersome. I know that they are making changes to the user interface. It was talked about in the conference they're having right now.

I think the capabilities are there, but it seems difficult for me to even create a report as I am not a Planview technical expert. It is not particularly intuitive. It slows us down in reporting the big picture to management. 

I would say that they should continue to dig into usability and user experience because it can be hard to find things. The system could be made more user-friendly and robust with perhaps a more interactive help section. It is difficult for someone like me who does not use Enterprise One every day to find what I'm looking for. It's just not intuitive.

For how long have I used the solution?

I have been using this solution for 18 months. 

What do I think about the stability of the solution?

Enterprise One is very stable. It is slow and less performant at times, but stable. 

What do I think about the scalability of the solution?

We have not had any issues with scalability. 

How are customer service and support?

My experience with their tech support was great. We had no issues. They were responsive and knowledgeable. 

How was the initial setup?

The initial setup was complex. It took 12 weeks. The size of our company made it complex. We have 800 people in IT only. The help that we got from Planview was good, however. We had them on sight for weeks at different engagements. 

What about the implementation team?

We worked directly with Planview. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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IT Business Office Group Manager at a financial services firm with 1,001-5,000 employees
Real User
Top 10
Only solution that offers capacity planning but is insufficient out-of-the-box
Pros and Cons
  • "It gives us flexibility in configuring assignments. We can do both Agile Teams and non-Agile Teams. This flexibility affects our ability to meet our company's particular needs by allowing us to work in a hybrid model, some Agile Teams, and some non-Agile Teams."
  • "The solution out-of-the-box that we established was insufficient. We had to purchase and set up OData. I don't believe that it's a great solution out-of-the-box but eventually you can get there."

What is our primary use case?

My primary use cases for this solution are: 

  • Time reporting
  • Portfolio management 
  • Capacity planning

How has it helped my organization?

Enterprise One has improved my organization by enabling us to stop committing to work that we can't do.

What is most valuable?

The most valuable feature is capacity planning because only Planview does that. 

The resource capacity and availability have helped us to manage work by preventing us from starting work that we cannot consume.

It gives us flexibility in configuring assignments. We can do both Agile Teams and non-Agile Teams. This flexibility affects our ability to meet our company's particular needs by allowing us to work in a hybrid model, some Agile Teams, and some non-Agile Teams.

What needs improvement?

The solution out-of-the-box that we established was insufficient. We had to purchase and set up OData. I don't believe that it's a great solution out-of-the-box but eventually you can get there.

It does not provide end-to-end work management for the full spectrum of types of work in one tool. It also does not help with the prioritization of projects through alignment with strategic objectives.

The portfolio creation user interface needs improvement. It's not intuitive, from a user experience perspective. If you've never used it, it doesn't click here and then the next thing opens, click here, then the next thing opens. You get all the features upon opening to create a portfolio.

The request screens, the request process, and the workflows have a poor user experience also. The workflows are definitely not intuitive. You're clicking links and going back and forth. It's way too many clicks and it doesn't make sense. It's not intuitive. On the request side, it hasn't been updated in a long time and it's the entry point for all of our work. It could provide more data value than it does today.

For how long have I used the solution?

I have been using Planview Enterprise One for 15+ years. 

What do I think about the stability of the solution?

The stability is fairly high. The only problem we've had so far is that for whatever reason, Friday morning, the page load is ridiculously slow. I don't know if that's when the staff is doing updates or what, but Friday mornings are very slow.

What do I think about the scalability of the solution?

I'm not worried about scalability. 

We have about 450 project managers, resource managers, team members, leadership viewers, and power admin users.

There are two staff members for maintenance. They both administer maintenance, consult on new capabilities, and develop reports and new functionality.

We're only one of 20 lines of business in the organization and we're the only ones currently using the solution. Within that number, there is around 20% adoption. Time reporters have to report time, but I don't know that I would consider that. They do it, but that's not a tipping point. We do have plans to increase usage. We have a proof of concept with one department outside of ours.

How are customer service and technical support?

I'm unimpressed with technical support. When my folks call or email they say if it doesn't do whatever it's supposed to do out-of-the-box they can't answer a question and we end up back with some solution consultant.

How was the initial setup?

I did not enjoy the setup process. It comes with a set way of thinking that is sometimes limiting.

We started the last deployment in June of last year and we deployed early November. Employees started using it a hundred percent in December of last year.

What about the implementation team?

We used a consultant from Planview for the deployment. They went above and beyond, but their approach needs upgrading.

What was our ROI?

We are seeing the start of ROI. We have additional capability. It didn't save us money at all, but it gave us new capabilities.

What's my experience with pricing, setup cost, and licensing?

I like where they're headed with the whole FLEX model. Your license gives you access to whichever tool is the one that makes sense on the Planview platform. That was a pleasant surprise. That has not been their approach over the 10 years I've had exposure to them.

Which other solutions did I evaluate?

We also evaluated PPM Pro and prior to that, in another organization, I evaluated CA and PPM Pro before it was owned by Planview. We have applications of Workfront, WeTeam, Trello, Azure DevOps, and various things.

Enterprise One's sweet spot is people, work, and money. They're pretty much the only one that can do that hat trick. If you want that, you have to get them, but we don't use it for any team capability. It's too cumbersome and the user interface is still lacking.

What other advice do I have?

My advice would be to discuss your data upfront before you agree to an implementation. See what it looks like to have the data you need and what sort of costs would be required to do that from the very beginning. Then, see not only how will you visualize and record that data but how will you migrate data. That cost us a lot of time and delay in the user adoption because the migration of data was manual.

I would rate Enterprise One a six out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Planview Administrator at AXA XL
Real User
Top 10
Our project managers use visualizations to see interconnectivity between work, resources, and strategy
Pros and Cons
  • "Its view into resource capacity and availability helps us to manage work. In reporting, we use this facility to help with resource capacity and availability. It also helps to see how much we are using. We derive that information from the work and resource management screen. That is very helpful."
  • "When it comes to reporting there are some challenges with integration."

What is our primary use case?

We are using it for timesheet and resource management and project management activities. We also use the analytical reporting, including SSRS and Power BI.

The solution is on the cloud as a PaaS.

How has it helped my organization?

The latest version of the solution is using Power BI for reporting functionality, which has provided a tremendous number of visualizations where users can view all the details monthly. And all the visualizations are interacting with each other. We can see the interconnectivity between the work, resources, and the strategy. This helps our project managers to view everything in one screen, with a dashboard.

When it comes to using the solution for end-to-end work management, Planview announced at the Horizons Customer Conference that they are going to integrate it with an RPA tool and that will be very helpful. Currently we are updating tools and user accounts manually. Once they have this type of integration we can update them automatically using UiPath.

Previously, some of our customers were not happy with the way reports were generated. They had to run macros which could fail, but with this tool they are able to generate reports within Planview. That is one of the main advantages and improvements.

The solution also provides a variety of types of resource assignments for assigning work to people. We have included our teams in Planview which is very helpful. We are able to authorize resources at the department level, at the sub-department level, and at even more granular levels.

It also helps us measure timesheet compliance. We have been able to create custom reports with the help of Planview and send reminders to users every week that they need to submit a timesheet. In the last six months we have achieved greater than 95 percent compliance with timesheet submission.

What is most valuable?

Resource management and project management are the most valuable features. Recently they included the Resource Management and Assignments stream which is very helpful for seeing results related to the resources. It is connected with reporting and helps us create reports easily.

Regarding project plans, we are using the workflow life cycle and create templates, using them to create a process. Some of them are Agile while others are Waterfall, depending on the workflow template that is selected. They are automatically triggered and the task is then created.

Its view into resource capacity and availability helps us to manage work. It also helps to see how much we are using. We derive that information from the work and resource management screen. That is very helpful.

In terms of its ability to create summary reports across multiple projects, we have done summaries of projects in PowerPoint presentations for our leadership team. This helps to highlight things regarding our program. We are able to show them summaries with the help of SSRS. This saves time and is helpful to management so that they can track everything.

It also helps managers see the performance of particular resources. They can see the resource utilization. For example, if we create requirements for a role, such as a developer, tester, or a technical architect, they can see how those resources are doing.

In addition, we can drill down into the details underlying the consolidated information. If a project manager finds he needs one more developer for a particular requirement, he can drill down to find a developer for that requirement. The drill-down approach means managers can completely utilize resources, each one to 100 percent of capacity.

What needs improvement?

When it comes to reporting there are some challenges with integration.

Also, some of the functionality with Microsoft is restricted.

For how long have I used the solution?

We have been using Planview Enterprise One for around five years. We started with version 13 of Planview.

What do I think about the stability of the solution?

Overall it is very stable. Sometimes we run into issues, but not very often. 

How are customer service and technical support?

Technical support helps us a lot whenever we face an issue or raise a request. They resolve them within two days.

How was the initial setup?

Our initial setup took seven to 10 days. 

We started with a sandbox environment, went through all the test cases, and then moved to production.

We have about 2,500 people using Planview Enterprise One. They span the roles of team member, project manager, through to portfolio manager. We also have about eight staff who are admins for the solution.

What other advice do I have?

I would suggest you go with this product, instead of using other tools. Every tool will have its own advantages and disadvantages, but with Planview there are more advantages. There are more things we can do with it. It is user-friendly and is integrated with many other tools. It is also constantly developing, providing connections with Power BI, which we have started to learn, and recently, with RPA using UiPath. That is also something we are supposed to learn. It isforcing us to learn and to keep up with the world. Planview is not becoming outdated, keeping up with recent technologies.

Some of my colleagues are currently using the CA PPM tool and they are saying that they are facing issues. I explained to them how I work with Planview, and the functionality it has, including Planview LeanKit. I noted that we can merge with Tableau and ClickView. They are thinking about using Planview.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Lavanya Jaganathan - PeerSpot reviewer
IT Portfolio Management Senior Consultant at CNA Insurance
Real User
Top 10
Real time information provided the ability to share the big-picture with the management
Pros and Cons
  • "Enterprise One has enabled us to eliminate Excel. We don't track financials anymore in an Excel format, which the company was doing before. Even now, being a new portfolio manager four months in, I'm able to just pick up my project. I'm able to see where I am right now. That improvised it to be more automated. The only missing part is the integration between tools. I'm not able to see my full schedule, but I know what are my important milestones are like watching the financials and all that stuff."
  • "Even though Enterprise One is easy and user-friendly, it could provide better training like a demo. Providing more tutorials or sessions would really help."

What is our primary use case?

We use Enterprise One for our Project/Portfolio Management. I'm new so I'm still learning about the tool but from what I know so far, right now, we mostly use it for tracking, status reporting, budget/financials/contracts, level of effort time tracking, and project governance.

How has it helped my organization?

Enterprise One has enabled us to minimize the usage of other tools like tracking in Excel and have one place of the source at a consolidated level. This tool has reduced the amount of time and improved visibility across the organization on Portfolio Management. Everything is in Planview. Planview is the source of truth. So that really helps us to efficiently look at the budget, scope, schedule and to identify if there is any variance. There's a lot of learning still to do as we are also new to this tool, but right now it works for us. 

There are also a few tool limitations, but this has also brought us together as a team and community to be creative, to revise and simplify the governance, focus on what is important to be tracked and reported. 

What is most valuable?

Real-time information. Enterprise One is good for enabling me to see what stage of work and the current financials. I'm able to see where it is during the project adaptation, project summary, and also comparison to the performance baseline. Since I'm still a little new to this, I am still learning how the organization is adapting to the tool. The Planview conference gave me a lot more ideas, in terms of what more I can do with Planview. 

We do have an in-house reporting and analytics team that are working on creating custom build reportings to generate tiles and utilizing the Power BI functionality. It has been really a very cool report that has graphics with color-coded information making it easy and user-friendly. Again, as we are still new to this tool, it has been continuous learning on how to use it better and as we continue to invest time, cost and efforts we are excited to explore what would be its full capabilities. 

We think that Enterprise One will help with the prioritization of projects through alignment with strategic objectives. We haven't gotten there yet because we're moving towards the product Portfolio Model.

What needs improvement?

When I just joined, it was very easy for me to pick up. I was able to get myself familiarized within a month or two. I think it's a very easy tool to use. Although Enterprise One is easy and user-friendly, currently the learnings have been more via trial and error, I think if Planview could provide better consistent training like a tool demo, structured training, how-tos that would help tremendously.

For how long have I used the solution?

I have been using Enterprise One since I joined my company around four to five months ago but I believe it was rolled out in the organization about 1 year ago.

What do I think about the stability of the solution?

We're still learning about the tool being about 1 year in, so far it has been fulfilling the purpose and the need of the organization. 

What do I think about the scalability of the solution?

We are currently transitioning to a more Product based model and Planview has been a great tool to help us and I believe as we succeed that might give us the opportunity to explore other Planview products that might scale the use of this solution.

How are customer service and technical support?

Initially, it was challenging but most recently its been great. I've been in one of the few sessions that we had with the point of contact. We do have a list of the backlog of the things that weren't functioning as intended or something that needs to be added. Our recent rep has been very helpful.

Which solution did I use previously and why did I switch?

Previously, my company used Oracle Primavera. I think they switched because of the stability. Planview gives the organization what they want. We're able to do all project/product management in a very simplified and yet robust manner without any added complexity.

How was the initial setup?

I wasn't involved in the setup of the tool here, but I heard was it was quite challenging specifically for configurations and to receive good technical support. It took a few executive escalations, but we were eventually assigned an excellent support representative. 

What other advice do I have?

I wasn't intimidated by Enterprise One because even though I'm totally new to Planview, it is very easy to use. It fits the purpose of what the organization wants. We just want to make sure we know how are we tracking our resources, budget, etc. Enhancing the integration part would help. So once we explore the integration aspect, like with JIRA, where we can pull the milestones in and automatically log time, etc, I think that will enhance what the company is trying to achieve.

Planview is pretty cool. It does what you need to do. My advice would be not to overcomplicate it.

I would rate Enterprise One an eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free Planview Enterprise One Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2022
Buyer's Guide
Download our free Planview Enterprise One Report and get advice and tips from experienced pros sharing their opinions.