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Director and Strategic Advisor with self employed
Real User
Top 20
Easy to scale, stable, and updates globally
Pros and Cons
  • "The most valuable feature of this solution is how it keeps up-to-date with viruses."
  • "The support is good but they could be faster."

What is our primary use case?

I use this solution for protecting endpoint devices from malware.

What is most valuable?

The most valuable feature of this solution is how it keeps up-to-date with viruses.

It has the ability to block bots that are trying to come into the network, and the Dynamic updates, pushing to the Palo Alto firewall. For example, if information comes into the enterprise and there are some new viruses, it automatically sends it to WildFire to validate. 

If it's new, they flag it, change it, and update all of the different firewalls across the globe, to inform everyone of what is going on.

What needs improvement?

The support is good but they could be faster.

For how long have I used the solution?

I have been using Palo Alto Networks WildFire for approximately six years.

Buyer's Guide
Palo Alto Networks WildFire
July 2022
Learn what your peers think about Palo Alto Networks WildFire. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
622,358 professionals have used our research since 2012.

What do I think about the stability of the solution?

It's a very stable cloud-based solution.

What do I think about the scalability of the solution?

It's the cloud, it scales quickly.

How are customer service and support?

Technical support is alright but we have to wait for a while.

Which solution did I use previously and why did I switch?

I am also acquainted with Fortinet.

What's my experience with pricing, setup cost, and licensing?

Pricing could be improved.

What other advice do I have?

I would rate Palo Alto Networks WildFire a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
PeerSpot user
Managing Director at a tech services company with 1-10 employees
Real User
Top 5
Offers improved security with good technical support

What is our primary use case?

We are a solution provider and Palo Alto WildFire is one of the products that we implement for our customers. One of the things that we do is design firewalls for companies that need to enhance their security.

What is most valuable?

The most valuable feature is the improved security that it offers.

What needs improvement?

The price of WildFire should be reduced in order to make it more affordable for our customers.

Deployment to mobile devices should be easier.

How are customer service and technical support?

I have not been in contact with technical support, although my colleagues tell me that the experience with them is very good.

How was the initial setup?

Being the solution designer, I do not have experience with the installation and setup process.

What about the implementation team?

Our in-house team is responsible for deployment and maintenance. We have a couple of engineers who are familiar with it.

What other advice do I have?

There is no one product that can give you 100% protection, but Palo Alto WildFire has some good features. Overall, WildFire is a good product and I recommend it.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Buyer's Guide
Palo Alto Networks WildFire
July 2022
Learn what your peers think about Palo Alto Networks WildFire. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
622,358 professionals have used our research since 2012.
Assistant Principal at a government with 1,001-5,000 employees
Real User
Top 20
Excellent for remote access and very stable

What is our primary use case?

We use it for remote access and security.

What is most valuable?

Remote access is excellent.

What needs improvement?

Management and web filtering can be improved. There should also be better reporting, particularly around web filtering.

For how long have I used the solution?

We've had it for years.

What do I think about the stability of the solution?

It is very stable.

Which solution did I use previously and why did I switch?

We were using another solution. We switched for more features.

How was the initial setup?

Its initial setup is complex. It is specialized. It is not off-the-shelf stuff. 

What about the implementation team?

We used a reseller. It took six months. You need two to three people for its deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

It depends on the features. Additional features cost additional money as well.

What other advice do I have?

I would rate this solution an eight out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Managing Director at a tech services company with 1-10 employees
Real User
Top 5
Provides good service and has good technical support

What needs improvement?

I think they should lower the price of this solution. They are losing customers because the price is too high. 

The deployment model could be better.

WildFire is quite unknown in my country. They should develop a better system for teaching their customers how to use this solution and its features.

How are customer service and technical support?

The technical support is good; they provide good service.

What other advice do I have?

On a scale from one to ten, I would give this solution a rating of nine. I would like to give it a ten, but nobody's perfect.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
System Administrator at a financial services firm with 501-1,000 employees
Real User
A superb backup solution

What is most valuable?

The backup is the best feature. It is better than with other firewalls. 

What needs improvement?

The cost of the solution is excessively high. 

For how long have I used the solution?

I have been using Palo Alto Networks WildFire for more than four years. I would say five or six years. 

What's my experience with pricing, setup cost, and licensing?

The solution is overpriced. 

What other advice do I have?

We use the solution in our company.

The product is the best. It is superb.

I rate Palo Alto Networks WildFire as a nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Palo Alto Networks WildFire Report and get advice and tips from experienced pros sharing their opinions.
Updated: July 2022
Buyer's Guide
Download our free Palo Alto Networks WildFire Report and get advice and tips from experienced pros sharing their opinions.