There is one feature that has been a difficult problem, and right now, OpCon can't do it. I'm not sure if it should be expected to, but we have tried to get it to where it could start a process on an external database.
Vice President of Information Technology at a financial services firm with 201-500 employees
ML
Data Center Manager at a insurance company with 1,001-5,000 employees
Of course they have a RESTful API within OpCon, but they have that new web services agent that we installed because we have some SOAP APIs and we had to interact with SMA to get things running. Our developers did do some tweaks, but we have now been able to get some test jobs running, and understand how the workflow goes back and forth.
Senior Core Systems Specialist at a financial services firm with 201-500 employees
It does not have the ability to interact with third-parties via the web/Internet. We have certain processes where we have to interact with a third-party on a website, and unfortunately OpCon just cannot do that.
System Administrator at a financial services firm with 51-200 employees
I think that they're working on this, but I wish that there was a more centralized area to be able to see what other people are doing... They have a community platform for OpCon users, but I want to see more of where somebody is doing this process in that way. They have a great community platform right now, but I feel that it could be developed.
System Analyst at a financial services firm with 51-200 employees
There is some difficulty with the ease of use when I don't have some of the templates that were already created. More templates would be great. Non-core featured templates are my biggest struggle.
RJ
Manager, Computer Operations at a financial services firm with 501-1,000 employees
Enterprise Manager is a little clunky which I know they're addressing in the solution's manager.
JR
Operations Manager at a construction company with 1,001-5,000 employees
At first, it's a little clunky, but once you learn it, it actually is very simple. You have to get over that initial learning hump.
Information Systems Manager at a financial services firm with 1,001-5,000 employees
The only thing that we have been talking about with the vendor is the Solution Manager tool that we have. It is a great tool. It is getting replaced by another tool that is probably called Enterprise Manager. We just had a few complaints about it. The navigation of that new tool is a little bit more arbitrary than what we have been used to.
Systems Developer at a financial services firm with 51-200 employees
What can get complicated is if you're doing anything more than just the built-in jobs. If you're using the more advanced features, troubleshooting becomes extremely complicated.
Manager at a financial services firm with 1,001-5,000 employees
The process of getting automations done and the process of testing them is a little complicated.