Manager, Soc
Real User
Log correlation is good, but the solution is slow and there are many licensing complications
Pros and Cons
  • "The log correlation is good."
  • "The deployment process is complex. I don't know why, but this solution will suddenly stop working. Logs stop coming. Often, one thing or another stops working. Most of the time, one of my team members is working with troubleshooting and working with technical support. Log passing is also one of the biggest challenge."

What is our primary use case?

The product is mainly used for security, log reviews, and monitoring.

In India, mostly on the requirement segment, we don't deploy the solution on the cloud. We use the solution on-premises.

What is most valuable?

The log correlation is good. There may be some benefits to the solution, but most of my time has gone to configure it rather than to work with it. So maybe I'm not so aware of that.

What needs improvement?

The problem with this product is that it's a bit slow. I am not very happy with this product. In the past, I have worked with a different tool, which was only maintaining a log, but I found that solution much better than NetWitness. It is not properly configured yet.

One part of this product that needs to be improved is the log passing. Often, it doesn't work or logs go missing. There are many licensing complications as well.

For how long have I used the solution?

I have been working with this product for almost one year. I'm not working directly with the product. I do the implementation for companies. We use the latest versions of the solution.

I'm technically not hands-on with these tools because I manage the team, so I am not exposed to anything.

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What do I think about the stability of the solution?

My own network is very complex. It might be stable, but many times, even our appliances are not. We have had improper shutdowns, so I will not blame RSA. If an improper shutdown happens, then it takes a lot of time to make it up. It doesn't work until you start the machine, and it will work. Finally, you have to get a ticket, then they will do lots of things on them. The services will start and then it will work. We've been having some power issues in my previous assignments, and a lot of trouble in that way.

What do I think about the scalability of the solution?

The solution is scalable. It creates 3,000 lab logs per second. I think the solution is suitable for large companies, or medium to large companies.

How are customer service and support?

I don't think RSA has good support.

How was the initial setup?

The deployment process is complex. I don't know why, but this solution will suddenly stop working. Logs stop coming. Often, one thing or another stops working. Most of the time, one of my team members is troubleshooting and working with technical support. Log passing is also one of the biggest challenges. Sometimes you don't get the logs, but even when we make the log passes, they don't work. They suddenly stop working. It might just be a problem from my side as well, but the end result is that it is not working as smoothly as it should.

Deployment time just depends on different circumstances. Many times, our men were unable to get to the data center. There were some wiring problems and improper shutdowns. We did have trouble with connecting with other people in our department. It took an unusual amount of time. I think we should have been done in 45 to 60 days, but it took us more than eight or nine months to get it done. The deployment time just depends on the current scenario. Tech support would say, "We don't do this, we don't do that. You have to purchase that service and that service."

What's my experience with pricing, setup cost, and licensing?

The pricing is not very economical. It is a costly product for India. When you purchase it, you have to purchase a module separately.

What other advice do I have?

I would rate this solution 4 out of 10. I would not suggest that someone use this solution because support is a main issue. I would prefer to go with IBM QRadar or some other new AI-based tools.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Security information and incident handling. at a financial services firm with 501-1,000 employees
Real User
Top 20
Provides great protection against malicious files
Pros and Cons
  • "Ability to isolate the machine when there are malicious files."
  • "The solution lacks a reporting engine."

What is our primary use case?

We are customers of RSA.

What is most valuable?

The valuable feature is being able to isolate the machine when there are malicious files.

What needs improvement?

The solution doesn't have a reporting engine which would be helpful. I've also found that the UI times out too quickly and you have to close and reopen. It should allow for a longer session time.

For how long have I used the solution?

I've been using this solution for four years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable in terms of coverage. We have more than 2500 endpoints with different levels of users and operating systems. 

How are customer service and support?

Custome support is very good in terms of the knowledge base but the response time is too long. It can sometimes take two days before you get a reply. 

How was the initial setup?

The initial setup was relatively straightforward because we only had to provision the SQL server and then run the setup. We deployed in-house with a DBA and the deployment took a day. We have an external maintenance contract.

What was our ROI?

We've seen a good ROI. 

What other advice do I have?

I rate this solution eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
NetWitness XDR
April 2024
Learn what your peers think about NetWitness XDR. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
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Senior Cyber Security Analyst (SAFe Agile) at a transportation company with 1,001-5,000 employees
Real User
Top 20
Good detection rate and tracking features but triaging of incidents needs improvement
Pros and Cons
  • "We've contacted technical support several times. They've been very good. They have been able to help us resolve our issues."
  • "The contamination feature could be improved."

What is our primary use case?

We use the solution for the contamination. We detect the incidents and then proceed for the contamination and error notification. For example, there's some intrusion history to the endpoint and there's a partial command that detects the code imbalance. We're able to find it and deal with it.

What is most valuable?

The detection rate and tracking features including historical tracking, tracking of the fires on the desk, and tracking of the file last monitored are all quite valuable for us.

What needs improvement?

The contamination feature could be improved.

For how long have I used the solution?

I've been using the solution for six years now.

What do I think about the stability of the solution?

The stability of the solution is good. I'd rate it seven out of ten overall. We've had minor technical issues.

What do I think about the scalability of the solution?

The solution is highly scalable. Users just need to install the agent on the products. Right now, we have about 1,000 users. We use the solution daily.

How are customer service and technical support?

We've contacted technical support several times. They've been very good. They have been able to help us resolve our issues.

Which solution did I use previously and why did I switch?

We didn't previously use another solution.

How was the initial setup?

The initial setup was pretty straightforward. We didn't run into any issues. I can't recall how long it took to deploy.

What about the implementation team?

We had a professional service assist us with the initial setup.

What other advice do I have?

We use the on-premises deployment model.

The contamination should be improved. If a new user needs better contamination capabilities, they should use something else.

I'd rate the solution seven out of ten. If it offered better triaging of incidents, I'd rate it higher.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Security Consultant at Global Solutions
Real User
Great visualizations, stable, and easy to use and deploy
Pros and Cons
  • "It is very easy to use, and its usability is great. The use cases are also very easy. The visualizations of the use cases are magnificent. You cannot find this in any other solution. From my point of view, it is great."
  • "Its price could be improved. It is an expensive product. Its training is also too expensive. It would be great if they can have a better pricing scheme for the training."

What is our primary use case?

It is our all-in-one platform for logs and packets for our network and for EDR.

What is most valuable?

It is very easy to use, and its usability is great. The use cases are also very easy. 

The visualizations of the use cases are magnificent. You cannot find this in any other solution. From my point of view, it is great.

What needs improvement?

Its price could be improved. It is an expensive product. Its training is also too expensive. It would be great if they can have a better pricing scheme for the training.

For how long have I used the solution?

I have been using this solution for about two or three years.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It is not meant for small businesses. It is for medium to very large enterprises.

How are customer service and technical support?

They have very good staff in tech support.

How was the initial setup?

Its installation is easy. 

What about the implementation team?

I did it myself.

What's my experience with pricing, setup cost, and licensing?

It is an expensive product.

What other advice do I have?

I would rate RSA NetWitness Network a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Account Manager at a tech services company with 11-50 employees
Real User
Helps our security team respond more accurately when there are threats
Pros and Cons
  • "It helps our security team respond more accurately when there are threats, then we get less false positives or negatives."
  • "RSA NetWitness does market analysis in a more granular form. It gives you full visibility."
  • "The initial setup requires a high level of skill."
  • "The solution is modular, for example you can buy the RSA ePack, which you buy as a module is not part of the conduit solution. They could include it and have it as an all-in-one solution."

What is our primary use case?

It is mainly for market analysis. It has been performing exceedingly well.

How has it helped my organization?

It helps our security team respond more accurately when there are threats, then we get less false positives or negatives.

What is most valuable?

RSA NetWitness does market analysis in a more granular form. It gives you full visibility. You have good visibility across the flow of markets, then you can connect with more security devices across the network. 

What needs improvement?

The solution is modular, for example you can buy the RSA ePack, which you buy as a module is not part of the conduit solution. They could include it and have it as an all-in-one solution. However, customers understand the model, so they buy them in modules and put them together.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

The stability is good. It does not fail.

What do I think about the scalability of the solution?

It is highly scalable. It can be bought based on your requirements.

How are customer service and technical support?

The product has excellent support.

How was the initial setup?

The initial setup requires a high level of skill, then the setup is good and smooth. If you have the skill, then you will get through it easily.

What's my experience with pricing, setup cost, and licensing?

The pricing is good. It is competitive. With RSA, there is flexibility in choosing the service, products, and the range that meets your requirement, as well as they are flexible in terms of pricing. They can easily adjust if you have the requirements which are required. If you have a budget cut or a budget constraint, they can bend.

What other advice do I have?

I would highly recommend the solution. Just go ahead and get it. It is the best you can get.

We chose a solution of RSA endpoint protection because of the value proposition they offered. It became clear that they have the right solution for a serious enterprise and the security operation center (SOC), and they offered the right value.

It meets our major requirements and gives you peace of mind.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
CEO & Founder at a tech services company with 1-10 employees
Real User
A stable solution that captures traffic with detailed communication logs
Pros and Cons
  • "The most valuable feature is the way it captures the traffic, and it contains every detail of the communication."
  • "When analyzing something, you have to click several times. It requires a lot of effort to find something."

What is our primary use case?

We are using this solution as a network forensic tool with other security devices such as IPS and SIEM.

What is most valuable?

The most valuable feature is the way it captures the traffic, and it contains every detail of the communication.

What needs improvement?

When analyzing something, you have to click several times. It requires a lot of effort to find something. The sole purpose of NetWitness is to find text easily, so this is an area that needs to be improved.

The scalability needs improvement, but I think that it is technically difficult.

This is a complex tool to use.

In the next release, if they could include a detection feature or improve the detection then I would like it better.

For how long have I used the solution?

I have been working with this solution for about one year.

What do I think about the stability of the solution?

This solution is very stable.

What do I think about the scalability of the solution?

It does not scale. It's one network segment that captures all of the traffic, so it's not scalable at all.

We have six analysts who use this product, with maybe only three or four people in our company.

How are customer service and technical support?

For support, we contact our reseller.

How was the initial setup?

The initial setup is not complex, it was easy.

We deployed everything on port mirroring.

What about the implementation team?

I set up this solution by myself.

What other advice do I have?

Architects love to use this tool, but the analysis is very complex, which is the point of NetWitness Network.

It's not the best, but it's good. The analytics is probably a ten but because it is complex, but overall, I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user629541 - PeerSpot reviewer
Security Consultant at a tech services company with 10,001+ employees
Consultant
Good SIEM solution
Pros and Cons
  • "It is stable. We have been using it for some time, without any issues."
  • "This solution needs an upgrade in reporting. I have heard from RSA that they are working on this, but as of yet it is not available."

What is our primary use case?

We are using it as a SIEM tool. 

What is most valuable?

One of the most valuable features is the Orchestrator.

What needs improvement?

This solution needs an upgrade in reporting. I have heard from RSA that they are working on this, but as of yet it is not available.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It is stable. We have been using it for some time, without any issues.

What do I think about the scalability of the solution?

I think it would scale nicely but we have not needed to expand our organizational needs yet.

How was the initial setup?

The initial setup was not complex.

What's my experience with pricing, setup cost, and licensing?

I do not have any opinion on the pricing or licensing of the product.

Which other solutions did I evaluate?

I used other solutions such as EnVision in the past.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free NetWitness XDR Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free NetWitness XDR Report and get advice and tips from experienced pros sharing their opinions.