Microsoft Exchange Room for Improvement

NG
IT manager at GCT

Creating an email for one user on a different domain takes time. 

The setup is difficult so could be easier. 

Our version of the solution is legacy so is no longer supported. 

View full review »
Dean Della Pella - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees

There can be occasional challenges during the product's implementation phase, making it an area where improvements are needed.

View full review »
PS
Business manager at Tata Communications Ltd

The solution is serving the purposes we have. 

The cost could be cheaper. 

View full review »
Buyer's Guide
Microsoft Exchange
March 2024
Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
Benjamin Mpolokoso - PeerSpot reviewer
Manager ICT at NJIT

The default storage capacity is too small. Though the mailbox size is one terabyte on the cloud, the default mailbox size can be increased for on-premise products.

View full review »
Mikaeil Beigpour - PeerSpot reviewer
Networks Administrator at Saipa

The solution could be more secure. 

View full review »
Alexey Rogov - PeerSpot reviewer
Lean manager at Gazprombank

In our current situation, the disappearance of sanctions would be a tangible improvement. We are basically cut off from technical support and it's very difficult to obtain any updates.

View full review »
LT
Founder, Professional Services Director, Lead Architect at Falcon Consulting

I would like to see Microsoft Exchange improve its documentation. The legacy version of the solution had very accurate product documentation. Also, they had very good training courses. Recently, as Microsoft has been frequently adding new features, the documentation has not been as detailed. This means that we need to spend more time making use of our own experience to tackle some problems.

New users will need help from technical professionals. There are not many people in the market that have in-depth knowledge of the product. The documentation for Microsoft Exchange is scattered, poorly organized, and often incomplete.

Due to the lack of adequate documentation, users cannot determine the optimal way to operate the system and end up crashing the product. Unfortunately, many of them do not seek help as they are unwilling to pay Microsoft the high cost of professional services.

View full review »
MM
Security Manager at Yarix S.r.l.

I would like to see the search capability of the Outlook client improved. I would like to be able to search emails by date, sender, recipient, or attachment.

View full review »
GeorgeTzifas - PeerSpot reviewer
Chief Operating Officer at Anyrobotics RPA Experts

There are some bad days or hard ways when it's tough to connect with people who don't have MS Teams products. But this is only a hard situation when we need to communicate with people outside MS Teams.

So the connectivity could be improved.

Another area of improvement is the sharing of files, the sharing part of Teams. How I can easily share information files or video files with the colleagues I'm working with? So, this is an area for valuable improvement.

Another area of improvement is support. It should be faster and more clear, and more human.

View full review »
Lazar Ninkovic - PeerSpot reviewer
IT Cordinator at a pharma/biotech company with 10,001+ employees

The licensing could be better. There are several levels of licensing depending on the number of users and features but it lacks the breakdown of what's included in the license, and the possibility to customize what you really need. There are likely to be features included that you don't need but there's no opt out option for those.  

View full review »
AR
CTO at Numo Capital Holdings

I'm a user for the time being. I'm not an administrator who is managing the server. I was an administrator fifteen years ago. But today, I'm just a simple user using the solution for emails.

We had an antivirus like Sophos to secure our network. In terms of Microsoft Exchange, I think maybe what can be done is to make it more user-friendly. Also, Microsoft should make it more like a web version.

View full review »
MohamedAbdallah - PeerSpot reviewer
Head Section of Projects Development at CAPMAS

I can't say there are any missing features. 

I'd like the archiving process to be faster. 

They could offer better performance and enhancements throughout the product. 

View full review »
Misba Ishfaq - PeerSpot reviewer
Client Relationship Manager at Capgemini

The price of Microsoft Exchange could improve, it is priced high.

View full review »
Navarda  Elliott - PeerSpot reviewer
Information Technology Manager at Factories Corporation of Jamaica

In terms of configuration, you definitely have to go way in depth. In terms of configuring the product, that's definitely an area in which they can make some improvements on.

The initial setup is complex.

Technical support could be more responsive.

From an on-premise standpoint, we’d like more security. I would definitely want to see some more security than Office 365 has to offer.

View full review »
Emil Heinemann - PeerSpot reviewer
IT Manager at Cerberus IT Solutions

The only thing that could be improved is the pricing. They could make it more competitive. The price is a lot. That said, the product works, which means you're kind of caught between two realities. You want to pay for something that works. You just don't want to pay too much. If they could get it to be more affordable, then they will have a greater uptake in users. All the people that are using G Suite, the free version, would likely actually move over to 365.

View full review »
Kauthar Yakub - PeerSpot reviewer
Program Manager at Tereta

I've not really gone through the application. The only time I use it is when I want to retrieve particular emails that I had.

I really have issues with updates. When an update wants to come, it should just come maybe once or twice rather than having us deal with constant updating. If I have a company constantly updating me on additional features and everything, I get to the point that I just don't read the emails or classify them as junk. However, if I get an update maybe twice, I pay more attention. They need less frequent updates and reminders. 

View full review »
Dilip Telang - PeerSpot reviewer
Director, Talent Acquisition & Staffing at Conduent (formerly Xerox Services)

The solution could be more user-friendly. It could always be more scalable and have a better UI.

View full review »
Md. Shirajur Rahman Akash - PeerSpot reviewer
Branch Manager at Shakti Foundation

Some users encounter stability issues. I connect with the support team through my local partner, which takes time. 

View full review »
AO
Technical Consultant at TatweerIT

After 2022, users of Microsoft Exchange have to migrate mailboxes to Microsoft Exchange Online, and what I'd like to improve is for Microsoft to publish more on-premise versions for customers using Microsoft Exchange. Having more security is another room for improvement in the solution, particularly for mailboxes that develop the Exchange Edge rule to protect internal mailboxes.

What I'd like to see from Microsoft Exchange in the future is for Microsoft to still update the latest, existing version which is 2022. I'd like Microsoft to still push more cumulative updates for Microsoft Exchange 2022.

View full review »
SK
Head Of Information Technology at a insurance company with 201-500 employees

From a reliability perspective, they need to improve the search engine, it is not very powerful.

The security is not the best, it is not able to filter some of the spam and malware emails that pass through no matter what security protocols that we have set. Recently we had two incidents where we had to stop the business for one day. I am not sure if it is a problem with our implementation, or is it a problem with something else. 

View full review »
BP
Tech Lead at a pharma/biotech company with 10,001+ employees

Microsoft could improve on Exchange's hybrid deployment or HCW. They need to improve on that because I was having many issues with HCW in our environment at times. And there are certain things I'm not clear about, like eDiscovery on our on-premises level. There were some features that I liked, such as Unified Messaging and Advance Search, but Microsoft removed them in 2019.

View full review »
Zülfikar Erdem - PeerSpot reviewer
IT Support Specialist at Wagner Kablo A.S.

The platform could be more user-friendly.

View full review »
MU
Software Engineer at ADM

Microsoft Exchange could improve the archiving of emails and the performance.

View full review »
Robert-Morrison - PeerSpot reviewer
Principal at Creative Technology and Management Services

They keep making all these changes, and our system was down for four or five days. They finally got it up, but there are still lots of quirks. 

View full review »
HM
IT Manager at a renewables & environment company with 201-500 employees

Its search functionality can be better. It is currently not really easy. It has the capability to search your mailbox, but it has some restrictions in terms of the number of results that you can retrieve. You can only get around 250 results. If you want to do a deeper search, you need to use different functionalities of the product. The policy that we have for handling emails is that we do not delete emails at all. If I insert the text that I am searching for in the Search field, it only retrieves a limited number of emails. To search for an email from 2010, I need to use different search functions to find what I am looking for.

Microsoft can also improve its licensing for its products. Microsoft's licensing is not very easy to understand. It can sometimes be really complex to understand what you need to have in order to comply with Microsoft licensing.

View full review »
Md. Ariful Islam - PeerSpot reviewer
Sr. Software Engineer at উপায় (UCB Fintech Company Limited)

The security features could be improved. There should be a better policy management system. 

View full review »
Venkat Narayanan - PeerSpot reviewer
Senior Manager - Delivery Excellence,Risk & Compliance at Tata Consultancy

Microsoft Exchange could improve by adding artificial intelligence.

View full review »
AL
Test Automation Lead at a financial services firm with 10,001+ employees

For me it's sufficient. I don't see much that can be improved.

I'm not sure if the security is enough. That said, for my purposes, it's fine. However, I am aware there are always new vulnerabilities and security threats to worry about.

For new users, it might take them some time to get used to the product.

View full review »
AS
IT-Manager / Finanzbuchhaltung / Personalwesen at a manufacturing company with 1-10 employees

The solution needs a lot of resources to run efficiently. It would be nice if it used less resources to run on-premise.

View full review »
GC
General Manager - IT at a comms service provider with 10,001+ employees

Microsoft needs to make some modifications to meet the current needs of the environment. For example, they need to add more cell service features because people work from home during the pandemic, and certain elements should be available as a mobile service.

View full review »
IC
ICT Consultant at a tech services company with 11-50 employees

They could continue to improve the consolidation and integration of mailbox services to make them more flexible, easier to deploy, and more manageable.

View full review »
SehrishTahir - PeerSpot reviewer
Account Manager at Jaffer Business Systems

It is important to have the updated version for scalability.

View full review »
CA
Contact Center Consultant at a consultancy with 51-200 employees

The desktop version of Microsoft Exchange receives emails a little slower than the online version. 

View full review »
AE
Engineer at a energy/utilities company with 5,001-10,000 employees

The security for the email technology could be improved.

For the next release, there are some features on the cloud-based Exchange that aren't included on-prem. It would be great if these features were made available in the next release. For instance, integration between Exchange and its on-prem calendar is not available for the on-prem solution.

View full review »
NM
Associate Software Engineer at a tech vendor with 10,001+ employees

An improvement would be to combine Exchange and Teams so that emails, calls, and chats can be integrated into one window.

View full review »
BS
Architecture Director at a energy/utilities company with 10,001+ employees

The main problem with Microsoft products is that we're constantly required to install patches and fixes. In fact, Microsoft frequently publishes, which is in itself a guarantee of quality, security updates especially for the OS that we are forced to apply. The problem is, this causes us to do a lot of testing before we go into production to make sure that our systems continue to function properly.

View full review »
PC
Owner at a tech services company with 11-50 employees

The calendar integration in Exchange is not that great. The email features are okay, but it doesn't integrate well with the calendar and appointments, especially Zoom appointments. It integrates fine with Microsoft Teams, but Zoom is a challenge. 

Maybe the problems with integration are Apple's fault. The calendar doesn't integrate well with Apple's iOS. When I make appointments in Outlook, they don't necessarily transfer to the Apple Watch or the iPhone. If a meeting is canceled or rescheduled, it doesn't pick up at all. It's still showing appointments that were canceled months ago. 

View full review »
Hassam-Uddin - PeerSpot reviewer
System Administrator at a financial services firm with 10,001+ employees

From a security point of view, Microsoft should enhance the new features. Technical support could also be better.

View full review »
AK
Digital transformation director at Medmark

Microsoft Exchange could improve the price.

View full review »
Loredana Ababei - PeerSpot reviewer
3rd Level Support Engineer at Valeo IT

Microsoft Exchange's customer support could be faster and more knowledgeable. Also, the solution has some bugs.

View full review »
Loredana Ababei - PeerSpot reviewer
3rd Level Support Engineer at Valeo IT

The support needs to be more knowledgeable. The support's answers are sometimes wrong, and they do not solve our problems. We have to find a workaround when we do not receive the solution.

View full review »
WC
ICT and Cyber Security Adviser at a educational organization with 201-500 employees

Exchange's management could be improved a bit, and its troubleshooting tools are limited at times. It's not easy sometimes to troubleshoot. That's another area where there's room for improvement.

Microsoft could make it easier to combine comments in the GUI. It isn't easy to do certain things in Exchange, primarily if the administrator isn't used to the command line, so I think the customer interface could be improved.

View full review »
TS
Business Intelligence & Data Management Director at a manufacturing company with 10,001+ employees

Microsoft Exchange could improve by being more secure. We are always looking to have more security.

View full review »
SN
Solutions Architect at a tech services company with 10,001+ employees

There are limitations in terms of the number of emails that can be sent in a minute, which makes it a little difficult for the marketing folks.

The products or the updates that come in are more frequent. If I want to move from Exchange on-prem to Exchange Online, there are prerequisites that need to be met. They always have prerequisites for the latest one, but not all customers will have the latest infra. They might have a six or three months old version, but the expectation is the latest one. This prerequisite is a little inconvenient for those customers who wish to migrate to the cloud.

The response time of their support can be improved. 

View full review »
AA
Sr. Microsoft Engineer at nournet

From a security perspective, Microsft Exchange can be improved. All that needs to be added is security, but that's an internal hierarchical problem from the product itself and not the end-users.

View full review »
GY
Owner at a security firm with 1-10 employees

When we started using Exchange on the cloud, we had a lot of initial problems relating to our main database and we also experienced issues with the accidental deletion of inboxes, amongst other things. In fact, many of the files we had moved to the cloud had disappeared. There also seems to be a problem with the retention of information. For example, if you delete something, you may have a problem restoring the entirety of the inbox, so if somebody leaves and you want to backup your data, you need to download it to your local servers. This is a big area for improvement. 

View full review »
FS
Senior Consultant/Project Manager at a tech services company with 501-1,000 employees

In terms of probability, every now and then there are changes coming and going. The changes are not that frequent because every month they got updates back, so that is an issue.

View full review »
RM
System Administrator at a healthcare company with 11-50 employees

Currently, its administration is too cumbersome. It's unwieldy. It's slow. It consumes too many resources. Configuration needs to be much more streamlined and administratively automated.

In terms of additional features, on the administration side, I would like them to incorporate a security console to focus on all of the security aspects in one place.

View full review »
PB
Project Manager at a transportation company with 51-200 employees

In terms of what should be improved, they should probably move to a cloud option like Office 365. We would like to get this functionality without the need to deploy complex hardware and software solutions. This should be the next thing, making Exchange more related to Office products, which are more cloud-oriented, less on-premise or desktop-oriented solutions, like the direction Google is strongly moving towards.

View full review »
it_user397617 - PeerSpot reviewer
Manager of Infrastructure at a healthcare company with 1,001-5,000 employees

The issue with Exchange has always been storage. Users by nature do not like to delete anything and it shows. So we have to create local polices to counter this issue and possibly 3rd party software to properly manage archiving for the users. We also are looking into upgrading the Exchange environment in 2016/2017. This would be an improvement overall as Microsoft latest release was in 2013 and we are still on version 2010. This would also give our environment improvement as we are building a new Exchange environment from scratch with a Microsoft partner.

View full review »
MS
CTO at Hybrid Tech

Load balancing is lacking. If you need to use it, it requires preparation of the Windows IIS services for load balancing. 

View full review »
VP
Delivery manager at a computer software company with 201-500 employees

The solution should be easier to deploy. 

View full review »
ME
Chief Information Officer with 1-10 employees

I think it could be more scalable.

View full review »
PM
Research Analyst at a tech services company with 11-50 employees

Exchange can be a little finicky, sometimes, or flakey. Last week, for example, I had gone into my calendar to check on some briefings that I had established, and then went back into my inbox, and suddenly the view had changed. I had no idea what it was that I had done, and I couldn't figure out how to get that view back. I took a productivity hit as a result of that, trying to fix it, due to the fact that it just wasn't what I wanted. It wasn't what I was used to working with. Two different tech support people had to work with me in order to get the view back to what I wanted just so I could be productive.

The fact that I messed around trying to get that view back, and could not figure it out for myself, and it took two different tech support people to help me get back to what I had before, is an area of improvement. I have no idea what it was that I did that caused the view to change. All I was doing is going from the calendar back to the inbox, and it was somehow different. It may have been a UI bug. I'm unsure.

The second tech person that was working with me to try to get the view back the way I wanted it, told me one time his cat walked across his keyboard and it totally screwed things up for him. He had no idea what had happened, and he had to go back and re-set up a lot of configurations. That tells me there must be something wrong in the design, if small things can happen to set it off like that.

View full review »
AT
Technology, Infrastructure, Riset & Development Staff with 1,001-5,000 employees

I think that improvements should be made in creating greater abilities for Microsoft Exchange in terms of Reasearch and Development.

View full review »
JD
Sr System Administrator at a energy/utilities company with 1,001-5,000 employees

Microsoft Exchange needs to improve how it handles and assigns policy and security.

View full review »
AM
Avanade Global Managed Security Services (MSS), Cyber Defense & Growth Markets Security at a tech vendor with 10,001+ employees

Microsoft Exchange could improve security. They can elevate a lot of security features.

View full review »
MS
CTO at Hybrid Tech

The pricing could be better, and it could have an easier implementation.

View full review »
BS
Controls Engineer at C-Tech Controls

It doesn't work very well on a virtual machine. We had to move it around. There are also issues when you try to move it between computers.

View full review »
RM
IT Infrastructure Engineer at a retailer with 1,001-5,000 employees

In the version we have, I would like to see better communication between the end device and the Exchange server.

View full review »
KH
Systems Developer with 1-10 employees

It requires a lot of maintenance. I think the cloud solution would be better and easier to manage as well.

Deployment should become a bit easier, the process is a bit complicated. You have to have done it one or two times before you get it right. The first time you do it, it won't be perfect. There are a lot of complications compared to Gmail For Business, which is a bit easier when it comes to configuration.

View full review »
OR
IT Engineer at a transportation company with 51-200 employees

The management of .pst files and archiving need improvement.

Because there are so many threats these days, better encryption and security would be good as well.

View full review »
KR
Managing Director at KRsolns LTD

The only and main issue I had was when we had to verify the domain on the tenant.

There are issues when you add your domain to Microsoft Tenant, and you try to create that. Which is a problem for me.

View full review »
MB
Vice President & Head of ICT at a financial services firm with 1,001-5,000 employees

We would prefer to be able to manage the solution on the cloud.

View full review »
JN
Vice President at a tech services company with 51-200 employees

There is a lot of spam email that comes in, so they should add functionality to help fix this problem.

Better integration with other service providers would be helpful.

View full review »
CM
Accounts Manager. at Focus Corporation

They could improve on the search function, it takes too much time.

View full review »
ER
System architect at a computer software company with 201-500 employees

An area for improvement would be the convenience of working with Azure services from Exchange on-premise installations.

View full review »
DW
Director of technology alliances at a tech services company with 201-500 employees

One thing for improvement would be to have an offline version of Exchange available for use if our connection goes down.

View full review »
EV
Director at a tech services company with 1-10 employees

While this solution is cost-effective, in general, the price could be better. If it was the same product, and slightly cheaper, that would be amazing.

View full review »
it_user116664 - PeerSpot reviewer
Engineer with 501-1,000 employees

It is overall all good, though technical support is just average.

View full review »
VS
Project Manager at a tech services company with 51-200 employees

It's not always the finest solution in terms of integration with products that are not from Microsoft. It integrates very well with Microsoft products but not with third-party products. 

View full review »
Buyer's Guide
Microsoft Exchange
March 2024
Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.