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Microsoft Exchange Room for Improvement

HUGOMARTINEZ - PeerSpot reviewer
IT Manager at a renewables & environment company with 201-500 employees

Its search functionality can be better. It is currently not really easy. It has the capability to search your mailbox, but it has some restrictions in terms of the number of results that you can retrieve. You can only get around 250 results. If you want to do a deeper search, you need to use different functionalities of the product. The policy that we have for handling emails is that we do not delete emails at all. If I insert the text that I am searching for in the Search field, it only retrieves a limited number of emails. To search for an email from 2010, I need to use different search functions to find what I am looking for.

Microsoft can also improve its licensing for its products. Microsoft's licensing is not very easy to understand. It can sometimes be really complex to understand what you need to have in order to comply with Microsoft licensing.

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Owner at a security firm with 1-10 employees

When we started using Exchange on the cloud, we had a lot of initial problems relating to our main database and we also experienced issues with the accidental deletion of inboxes, amongst other things. In fact, many of the files we had moved to the cloud had disappeared. There also seems to be a problem with the retention of information. For example, if you delete something, you may have a problem restoring the entirety of the inbox, so if somebody leaves and you want to backup your data, you need to download it to your local servers. This is a big area for improvement. 

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Research Analyst at a tech services company with 11-50 employees

Exchange can be a little finicky, sometimes, or flakey. Last week, for example, I had gone into my calendar to check on some briefings that I had established, and then went back into my inbox, and suddenly the view had changed. I had no idea what it was that I had done, and I couldn't figure out how to get that view back. I took a productivity hit as a result of that, trying to fix it, due to the fact that it just wasn't what I wanted. It wasn't what I was used to working with. Two different tech support people had to work with me in order to get the view back to what I wanted just so I could be productive.

The fact that I messed around trying to get that view back, and could not figure it out for myself, and it took two different tech support people to help me get back to what I had before, is an area of improvement. I have no idea what it was that I did that caused the view to change. All I was doing is going from the calendar back to the inbox, and it was somehow different. It may have been a UI bug. I'm unsure.

The second tech person that was working with me to try to get the view back the way I wanted it, told me one time his cat walked across his keyboard and it totally screwed things up for him. He had no idea what had happened, and he had to go back and re-set up a lot of configurations. That tells me there must be something wrong in the design, if small things can happen to set it off like that.

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Buyer's Guide
Microsoft Exchange
June 2022
Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: June 2022.
610,518 professionals have used our research since 2012.
Lawrence Tse - PeerSpot reviewer
Founder, Professional Services Director, Lead Architect at Falcon Consulting

I would like to see Microsoft Exchange improve its documentation. The legacy version of the solution had very accurate product documentation. Also, they had very good training courses. Recently, as Microsoft has been frequently adding new features, the documentation has not been as detailed. This means that we need to spend more time making use of our own experience to tackle some problems.

New users will need help from technical professionals. There are not many people in the market that have in-depth knowledge of the product. The documentation for Microsoft Exchange is scattered, poorly organized, and often incomplete.

Due to the lack of adequate documentation, users cannot determine the optimal way to operate the system and end up crashing the product. Unfortunately, many of them do not seek help as they are unwilling to pay Microsoft the high cost of professional services.

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Head Of Information Technology at a insurance company with 201-500 employees

From a reliability perspective, they need to improve the search engine, it is not very powerful.

The security is not the best, it is not able to filter some of the spam and malware emails that pass through no matter what security protocols that we have set. Recently we had two incidents where we had to stop the business for one day. I am not sure if it is a problem with our implementation, or is it a problem with something else. 

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Tech Lead at a pharma/biotech company with 10,001+ employees

Microsoft could improve on Exchange's hybrid deployment or HCW. They need to improve on that because I was having many issues with HCW in our environment at times. And there are certain things I'm not clear about, like eDiscovery on our on-premises level. There were some features that I liked, such as Unified Messaging and Advance Search, but Microsoft removed them in 2019.

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ICT Consultant at a tech services company with 11-50 employees

They could continue to improve the consolidation and integration of mailbox services to make them more flexible, easier to deploy, and more manageable.

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Owner at a tech services company with 11-50 employees

The calendar integration in Exchange is not that great. The email features are okay, but it doesn't integrate well with the calendar and appointments, especially Zoom appointments. It integrates fine with Microsoft Teams, but Zoom is a challenge. 

Maybe the problems with integration are Apple's fault. The calendar doesn't integrate well with Apple's iOS. When I make appointments in Outlook, they don't necessarily transfer to the Apple Watch or the iPhone. If a meeting is canceled or rescheduled, it doesn't pick up at all. It's still showing appointments that were canceled months ago. 

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Contact Center Consultant at a consultancy with 51-200 employees

The desktop version of Microsoft Exchange receives emails a little slower than the online version. 

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Test Automation Lead at a financial services firm with 10,001+ employees

For me it's sufficient. I don't see much that can be improved.

I'm not sure if the security is enough. That said, for my purposes, it's fine. However, I am aware there are always new vulnerabilities and security threats to worry about.

For new users, it might take them some time to get used to the product.

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Robert-Morrison - PeerSpot reviewer
Principal at Creative Technology and Management Services

They keep making all these changes, and our system was down for four or five days. They finally got it up, but there are still lots of quirks. 

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Sabarish Natarajan - PeerSpot reviewer
Solutions Architect at a tech services company with 10,001+ employees

There are limitations in terms of the number of emails that can be sent in a minute, which makes it a little difficult for the marketing folks.

The products or the updates that come in are more frequent. If I want to move from Exchange on-prem to Exchange Online, there are prerequisites that need to be met. They always have prerequisites for the latest one, but not all customers will have the latest infra. They might have a six or three months old version, but the expectation is the latest one. This prerequisite is a little inconvenient for those customers who wish to migrate to the cloud.

The response time of their support can be improved. 

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Project Manager at a transportation company with 51-200 employees

In terms of what should be improved, they should probably move to a cloud option like Office 365. We would like to get this functionality without the need to deploy complex hardware and software solutions. This should be the next thing, making Exchange more related to Office products, which are more cloud-oriented, less on-premise or desktop-oriented solutions, like the direction Google is strongly moving towards.

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Engineer at a energy/utilities company with 5,001-10,000 employees

The security for the email technology could be improved.

For the next release, there are some features on the cloud-based Exchange that aren't included on-prem. It would be great if these features were made available in the next release. For instance, integration between Exchange and its on-prem calendar is not available for the on-prem solution.

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General Manager - IT at a comms service provider with 10,001+ employees

Microsoft needs to make some modifications to meet the current needs of the environment. For example, they need to add more cell service features because people work from home during the pandemic, and certain elements should be available as a mobile service.

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Delivery manager at a computer software company with 201-500 employees

The solution should be easier to deploy. 

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Muhammad Shoaib Bhatti - PeerSpot reviewer
CTO at Hybrid Tech

The pricing could be better, and it could have an easier implementation.

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ICT and Cyber Security Adviser at a security firm with self employed

Exchange's management could be improved a bit, and its troubleshooting tools are limited at times. It's not easy sometimes to troubleshoot. That's another area where there's room for improvement.

Microsoft could make it easier to combine comments in the GUI. It isn't easy to do certain things in Exchange, primarily if the administrator isn't used to the command line, so I think the customer interface could be improved.

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Senior System Administrator at Secure Code

From a security point of view, Microsoft should enhance the new features. Technical support could also be better.

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IT Infrastructure Engineer at a retailer with 1,001-5,000 employees

In the version we have, I would like to see better communication between the end device and the Exchange server.

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KishanRamiah - PeerSpot reviewer
Managing Director at KRsolns LTD

The only and main issue I had was when we had to verify the domain on the tenant.

There are issues when you add your domain to Microsoft Tenant, and you try to create that. Which is a problem for me.

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System architect at a computer software company with 201-500 employees

An area for improvement would be the convenience of working with Azure services from Exchange on-premise installations.

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BrianSvendsen - PeerSpot reviewer
Controls Engineer at C-Tech Controls

It doesn't work very well on a virtual machine. We had to move it around. There are also issues when you try to move it between computers.

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Ashraf Attia - PeerSpot reviewer
Sr. Microsoft Engineer at nournet

From a security perspective, Microsft Exchange can be improved. All that needs to be added is security, but that's an internal hierarchical problem from the product itself and not the end-users.

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Architecture Director at a energy/utilities company with 10,001+ employees

The main problem with Microsoft products is that we're constantly required to install patches and fixes. In fact, Microsoft frequently publishes, which is in itself a guarantee of quality, security updates especially for the OS that we are forced to apply. The problem is, this causes us to do a lot of testing before we go into production to make sure that our systems continue to function properly.

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Vice President at a tech services company with 51-200 employees

There is a lot of spam email that comes in, so they should add functionality to help fix this problem.

Better integration with other service providers would be helpful.

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Business Intelligence & Data Management Director at a manufacturing company with 10,001+ employees

Microsoft Exchange could improve by being more secure. We are always looking to have more security.

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Muhammad Shoaib Bhatti - PeerSpot reviewer
CTO at Hybrid Tech

Load balancing is lacking. If you need to use it, it requires preparation of the Windows IIS services for load balancing. 

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Sr System Administrator at a energy/utilities company with 1,001-5,000 employees

Microsoft Exchange needs to improve how it handles and assigns policy and security.

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Director at a tech services company with 1-10 employees

While this solution is cost-effective, in general, the price could be better. If it was the same product, and slightly cheaper, that would be amazing.

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Project Manager at a tech services company with 51-200 employees

It's not always the finest solution in terms of integration with products that are not from Microsoft. It integrates very well with Microsoft products but not with third-party products. 

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Misba Ishfaq - PeerSpot reviewer
Client Relationship Manager at Capgemini

The price of Microsoft Exchange could improve, it is priced high.

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Accounts Manager. at Focus Corporation

They could improve on the search function, it takes too much time.

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Murat Er - PeerSpot reviewer
Chief Information Officer with 1-10 employees

I think it could be more scalable.

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System Administrator at a healthcare company with 11-50 employees

Currently, its administration is too cumbersome. It's unwieldy. It's slow. It consumes too many resources. Configuration needs to be much more streamlined and administratively automated.

In terms of additional features, on the administration side, I would like them to incorporate a security console to focus on all of the security aspects in one place.

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Associate Software Engineer at a tech vendor with 10,001+ employees

An improvement would be to combine Exchange and Teams so that emails, calls, and chats can be integrated into one window.

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Vice President & Head of ICT at a financial services firm with 1,001-5,000 employees

We would prefer to be able to manage the solution on the cloud.

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Director of technology alliances at a tech services company with 201-500 employees

One thing for improvement would be to have an offline version of Exchange available for use if our connection goes down.

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IT Engineer at a transportation company with 51-200 employees

The management of .pst files and archiving need improvement.

Because there are so many threats these days, better encryption and security would be good as well.

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Buyer's Guide
Microsoft Exchange
June 2022
Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: June 2022.
610,518 professionals have used our research since 2012.