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IT Service Management (ITSM) Questions
Randy Olsen
Coordinator of Information Technology at Mississippi Bend Area Education Agency
Jan 05 2022
Hi community members, We need a lightweight ticketing system with superior communication/ticket submission options like chat/SMS/email (for ease of use by end-users). Having a KB would be ideal and we don't need a ton of depth around SLAs, billing or CRM features. As we're an EDU/K12 organizati...
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6 Answers
Manager of IT Connectivity at a healthcare company with 51-200 employees
Oct 25 2021
I am evaluating different support platforms for my Healthcare organization. The intention is to use the platform with external and internal users, and the platform should be HIPAA compliant with all the required guidelines of encryption with data in transit and data at rest. I've looked into t...
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8 Answers