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LogMeIn Rescue Room for Improvement

GH
VP at Step 1 Software

Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that. 

The product itself is really well-developed. You can tell the people who designed it were all support techs, and they've really worked on giving you every bell and whistle you might want. Other than how it's marketed, I wouldn't have a lot of other suggestions on changes.

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JJ
Vice President at a tech vendor with 11-50 employees

The solution definitely needs better integration. Reporting is also another part that is lacking. It needs better integration with other CRM products and things like that. 

We use other products from LogMeIn that have their own, additional costs. None of them really work together. Rescue is really on its own, but it would be nice if I didn't have to use two different products when they could be blended together into one.

And the app itself requires so many different updates, requiring us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients.

From time to time they would have learning sessions to help us learn about new features, but they've become sales pitches as opposed to getting into deeper technology for how we could use it better. They haven't really improved much of it, as far as new features and functionality go. That seems to be lacking in that product.

Also, their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that.

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June 2022
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