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Jama Connect OverviewUNIXBusinessApplication

Jama Connect is #4 ranked solution in top Application Requirements Management tools and #14 ranked solution in top Application Lifecycle Management Suites. PeerSpot users give Jama Connect an average rating of 8.0 out of 10. Jama Connect is most commonly compared to IBM Rational DOORS: Jama Connect vs IBM Rational DOORS. Jama Connect is popular among the large enterprise segment, accounting for 73% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 20% of all views.
Buyer's Guide

Download the Application Lifecycle Management (ALM) Suites Buyer's Guide including reviews and more. Updated: July 2022

What is Jama Connect?
Web-based requirements management application designed to help you increase collaboration, manage complexity and fuel innovation.
Jama Connect Customers
Deloitte, SpaceX, Omnigon, Delft University
Jama Connect Video

Archived Jama Connect Reviews (more than two years old)

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Guclu Talu - PeerSpot reviewer
Founder, Project Manager at Smartup Network
Real User
User-friendly interface, but it takes far too long to get answers from support about pricing
Pros and Cons
  • "The most valuable feature is the user-friendly interface."
  • "I have inquired about pricing for this solution but have not yet heard anything, so their response time in this regard is something that should be improved."

What is our primary use case?

I use Jama Connect for requirement management.

What is most valuable?

The most valuable feature is the user-friendly interface.

What needs improvement?

I have inquired about pricing for this solution but have not yet heard anything, so their response time in this regard is something that should be improved. For example, listing the pricing structure on the web site would help.

For how long have I used the solution?

I have been using Jama Connect for about one month.

Buyer's Guide
Application Lifecycle Management (ALM) Suites
July 2022
Find out what your peers are saying about Jama, Atlassian, Intland Software and others in Application Lifecycle Management (ALM) Suites. Updated: July 2022.
622,358 professionals have used our research since 2012.

What do I think about the stability of the solution?

This solution is stable. It didn't crash and I haven't had any problems.

What do I think about the scalability of the solution?

Being a cloud-based solution, it is scalable. I am the only person who is currently using it in my company.

How are customer service and support?

My only contact with support to this point is that I have asked for pricing and received no response.

How was the initial setup?

The initial setup is easy and it only takes a few seconds to install.

What other advice do I have?

Jama Connect is pretty standard in terms of requirement management. I cannot say that they are any features that stand out.

At this point, I cannot say whether or not I would recommend this product because I do not know the pricing. If the price is good then I would recommend it but I just don't know yet.

I would rate this solution a five out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
System Analyst at a tech vendor with 51-200 employees
Real User
Has good visibility but the interfaces should be better for consuming information
Pros and Cons
    • "t is rather slow, so the speed of the process and consuming information should be improved. It doesn't have a nice way of viewing information. We would like to see better interfaces for consuming information."

    What is our primary use case?

    We are using the hybrid cloud deployment model. 

    How has it helped my organization?

    Jama helped our employees, mostly software engineers, to be more aware of where the requirements are and how to determine them. The visibility is more clear. We can better fulfill international standards in our line of work.

    What is most valuable?

    To have a single source for all the requirements and all the change requests our company gets is the most valuable feature. It has also helped us to keep track of reviews. 

    What needs improvement?

    It is rather slow, so the speed of the process and consuming information should be improved. It doesn't have a nice way of viewing information. We would like to see better interfaces for consuming information. 

    I would like to see better interfaces for consuming information. Also, there should be more support for writing specifications. I would like to see a standardized way to define terms, a glossary. When I'm writing text it would help me to automatically link to those terms.

    For how long have I used the solution?

    We have been using this solution for about one year.

    What do I think about the scalability of the solution?

    Scalability has been okay but we are using a single sign-in, so we use Google to sign in to our Jama Connect, but it is not ideal because you limit the functionality of a third-party system.  For example, if I want to invite a third party to a review, that third party doesn’t have a way to log into the system because we are using a single sign-on and that third party needs to have a Google address in our company in order to access our instance. That feature needs improvement.

    We have around 40 users and we have around 10 active creators, people that are actually making content. 

    How was the initial setup?

    The initial setup was a positive and painless process because the consultant came to our company and helped with everything. They helped us through everything and it is on their cloud so to initially set up and configure everything was a good process because we had the consultant coming into our company and helping us with everything. It was painless and a really easy and nice process.

    Which other solutions did I evaluate?

    We tried codeBeamer, Polarion from Siemens and Next Generation Doors, but we chose Jama because they have a good marketing team and are enthusiastic for you to use their product.

    What other advice do I have?

    I would rate this solution a seven out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Application Lifecycle Management (ALM) Suites
    July 2022
    Find out what your peers are saying about Jama, Atlassian, Intland Software and others in Application Lifecycle Management (ALM) Suites. Updated: July 2022.
    622,358 professionals have used our research since 2012.
    CTO, Principal Consultant at Contribyte Oy
    Consultant
    An excellent cloud solution that is a very user friendly and mature
    Pros and Cons
    • "Technical support answers fairly quickly compared to others like IBM or Atlassian. They also offer quite a good knowledge base for advanced cases and how to plan it, etc. via videos that they provide. They are quite useful."
    • "Test management can be improved. It's not so scalable. The user interface needs to split things into small projects."

    What is our primary use case?

    We primarily use the solution for requirement management and test management.

    How has it helped my organization?

    It increases communication regarding the requirements. Compared to document-based requirement management, where it's hard to know where diversions are stored, etc., it makes it easier. Also, Jama has made communication between the stakeholders easier.

    What is most valuable?

    Compared to other requirements, management tools, etc., this navigates well. That's the most valuable feature. The user interface with the navigation capabilities and also the relationships and reporting tools are all good.

    What needs improvement?

    Test management can be improved. It's not so scalable. The user interface needs to split things into small projects.

    For how long have I used the solution?

    I've been using the solution for three years.

    What do I think about the stability of the solution?

    The solution is stable. They do have maintenance break every now and then, but they are planned breaks so we are informed beforehand when they pull it down. There hasn't really been any outages or anything like that, however. We're happy with the level of stability that's offered.

    What do I think about the scalability of the solution?

    The solution is scalable in some ways but not others. It scales so that you can put a lot of data and users. The performance is okay in this sense. The user interface, however, is limited when you have a lot of data in one project. We have 400-500 users on the solution currently. We plan to increase usage. It's under deployment still.

    How are customer service and technical support?

    Technical support answers fairly quickly compared to others like IBM or Atlassian. They also offer quite a good knowledge base for advanced cases and how to plan it, etc. via videos that they provide. They are quite useful.

    How was the initial setup?

    The initial setup was a bit complex. It requires some configuration, even though you have a cloud set up so you don't have to install anything. You need to configure quite a bit around the relationship models and attributes and objects, etc.

    What about the implementation team?

    We had some consultants that were recommended by Jama to assist with the implementation.

    Which other solutions did I evaluate?

    We evaluated quite a lot of options. This solution seems to be the most complete product and it has the requirements management part, which is really mature. Compared to IBM, it's easier to use. Jama has the mature features, but it's still user-friendly for beginners and that's the point when you deploy it to a big audience. Everyone needs to learn it and it's helpful if it's not too hard to learn. That was the biggest selling point. That, and the cloud offering. The cloud offers no limitations and the security is quite good.

    What other advice do I have?

    We use the cloud deployment model.

    I've found the Jama is pretty much top of line nowadays. I'm certified IBM DOORS consultant as well and compared to that, DOORS may have more functionalities but it's also far more complex. The functionality of Jama is much easier.

    I would rate the solution nine out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    PeerSpot user
    Software Quality Assurance Embedded Team Lead at a manufacturing company with 501-1,000 employees
    Vendor
    We migrated from TestLog, Excel and Word documents, and are still partially in transition for requirements. I think the data model has stood up well.

    What is most valuable?

    I am most familiar with the Test and Requirements Management functionality, especially Test. I think the data model has stood up well. The UI is easy to train a new tester on, and the dashboard has be a good tool for others wanted "real time" status of the progress in testing. The traceability tracking is very good, though we mostly export and work in Excel for Analysis.

    Support has been excellent - an advantage of working with a somewhat smaller vendor interested in making users successful.

    How has it helped my organization?

    We migrated from TestLog, Excel and Word documents, and are still partially in transition for requirements. With a significant portion of the QA team offshore a web-based solution was needed. We are able to use the tool very collaboratively across 3 or more teams performing testing and managing requirements. Combined with the dashboard which increased the visibility of test results in real time across the organization, and a 2-3X improvement in traceability, we have much better coverage and can prove it. It has a capable REST API interface and an integration hub. It plays well with other tools, and doesn't seem to assume that it is the center of your tool universe."

    What needs improvement?

    There are some areas where UI is a little week, and some areas where's it's very good. The ability to track, version and display changes to test cases over time is excellent. While the data model for traceability has been solid, I often find that most analysis requires export to Excel. Happily the export works well, and there is a decent (re-)import capability. Like any tool, it has some quirks here and there, and there are a set of work-arounds for certain things which have become part of our usage.

    For how long have I used the solution?

    Several years.

    What was my experience with deployment of the solution?

    We used the SasS model which has been easy and allows simple access for contract help offshore to be added as needed without compromising internal systems. The rate of adoption was much higher than expected, or an onsite installation might have been considered. Although we don't use it, there have been updates to the onsite deployment and support models recently which seem to be getting decent reviews on the user forums.

    What do I think about the stability of the solution?

    There were some glitches early on, perhaps because our usage outgrew whatever type of server were on. This is the core tool for the QA team so we are sensitive to outages. We have had very few issues with availability of late. Patches sometimes cause minor issues / adjustments ... perhaps plugging a hole that we were taking advantage of... It has been prudent to alert users when an update is coming and ask them to be attentive to any changes.

    What do I think about the scalability of the solution?

    We did have some issues of scalability issues early on. I believe we pushed the envelope on numbers of test cases, and did suffer some performance issues, and outages in effect. I believe some improvements were to address our experience. It seems like things have been tuned, and our organization now has 2 instances (for a number of reasons). I'm not aware of significant issues with scalability anymore.

    How are customer service and technical support?

    Customer Service:

    It has been OK. Last time I looked into it, I thought the license management tools were a little weak. OK for floating licenses but I'd have liked the ability to export records for all license usage to Excel (as the tool does well elsewhere) so I could do my own analysis.

    Technical Support:

    It's been one of the best aspects of Jama in my experience. The support people will dig for a work-around when I've run into a problem. The creation of an online community at the start of 2015 has been very helpful. There are any number of capable users willing to share their experience.

    Which solution did I use previously and why did I switch?

    TestLog. It was "out of gas" for our needs, and probably had been for some time. In theory it has a web interface but it was definitely not scalable to our needs.

    How was the initial setup?

    Using SasS was pretty easy of course, but configuration was necessary. In the beginning we had just *one person* set up the framework for accounts, groups and permissions, and it's stood up well as a result. We got a little consultant help early, but still made a few configuration mistakes (in retrospect). Within a couple of weeks the first team had test cases ported and was using Jama. Rarely did we need to revisit the prior tool.

    What was our ROI?

    Don't have any hard numbers to share. I know the test coverage is significantly improved and now we can check it easily and continuously. The cost of licensing went up noticably since we started with Jama, and its usage far outstripped our original expectations nevertheless.

    What's my experience with pricing, setup cost, and licensing?

    Ask for help pulling data about your usage. Floating licenses seem proportionally more expensive than some other tools, but that floating usage is tracked reasonably well. You might start out with more floats and see how it goes unless you know you have folks (like QA) who will be using the tool 8 hours/day. The Enterprise licensing model seemed to work out.

    Which other solutions did I evaluate?

    We evaluated a number of other tools. There were more comprehensive and configurable options but they would have required more dedicated resource in-house to configure and manage. Simpler, less expensive options seemed like they might be outgrown in a few years. Jama was a good compromise for the usage anticipated.

    What other advice do I have?

    We set up several projects to tinker in early, and that was quite helpful. We made some tweaks after porting, but got it mostly right at the start. We were mindful of getting caught up in analysis paralysis, but I believe within 6-8 all teams had moved to Jama and never really looked back.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user607749 - PeerSpot reviewer
    it_user607749Manager, Live Production at a computer software company with 1,001-5,000 employees
    Real User

    Thanks for the information!

    Buyer's Guide
    Download our free Application Lifecycle Management (ALM) Suites Report and find out what your peers are saying about Jama, Atlassian, Intland Software, and more!
    Updated: July 2022
    Buyer's Guide
    Download our free Application Lifecycle Management (ALM) Suites Report and find out what your peers are saying about Jama, Atlassian, Intland Software, and more!