ESET Endpoint Protection Platform Room for Improvement

ManojNair2 - PeerSpot reviewer
Founder/Director at Augesys Solutions Pvt Ltd

I saw a bunch of false positives which need to be fixed. They were not detailed. These false positives were not happening with other products which I saw. These false positives shouldn't even be there. They need to take a look at why they were happening and resolve the issue. 

There may be some configuration changes required, depending on the use case. 

The pricing could always be better. 

Easier functionality would be better.

I'd like to see fewer add-ons and a more basic solution under a single product. Right now, everybody shows EDR as a separate thing. 

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Crewmem67 - PeerSpot reviewer
IT Consultant at College Notre Dame de Nazareth

There is nothing to be improved right now. 

While the pricing is good, they could always lower it a bit. 

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Kiarash Heydari - PeerSpot reviewer
Information security manager at asa com

I would like for ESET to create a central management solution. This would make it practical to use the internet for medium-sized networks.

The scalability of this solution could also improve.

View full review »
Buyer's Guide
ESET Endpoint Protection Platform
March 2024
Learn what your peers think about ESET Endpoint Protection Platform. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
OF
CIO at MS ALUM

The scalability could be better. 

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Saddam Lateef - PeerSpot reviewer
Information Security Admin at a retailer with 201-500 employees

I'm not the person who can suggest some improvements. I haven't covered all of  ESET as it is big. I haven't used it all. I'm just touching the surface of it and therefore can't tell how good it is.

So far, it's good. That said, I haven't looked at 50% of it. 

It can be hard to set up if you need to customize it. 

Maintenance can take a while. 

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YD
Vice President at Adamevejp

There are no areas for improvement. It does everything the consumer needs. 

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Sam  Mathai - PeerSpot reviewer
Director Cloud Services at Corrus Cloud Services

The support and documentation have room for improvement.

The migration between on-prem and cloud has room for improvement.

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TAYIM Henri - PeerSpot reviewer
System Administrator at a transportation company with 10,001+ employees

ESET Endpoint Antivirus could improve the mobile device experience by having more coverage.

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BL
Buchanan MI Tax Preparer at Helping Hands Accounting LLC

For the most part, I'm really satisfied with ESET Endpoint Security. It works in the background and that is one of the reasons that I went with this solution. It doesn't bog down my computer, for the most part. That's probably one of the things that could be improved. It's not a huge thing, because it doesn't happen very often, but I'll notice sometimes, when there's a startup scan, the computer does bog down a little bit. However, this happens rarely. 

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Wai KongWong - PeerSpot reviewer
Information security consultant at Ypsilon System

ESET Endpoint Security could improve EDR integration.

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Nir Nat - PeerSpot reviewer
Medical Director at Naturapil

I don't know if it's possible but I'm always looking for better protection. 

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DN
I.T. Manager at Pacific Cigarette Company

I would say this product can be improved if it fully protected everything like consolidated.

I suspect there will be some changes required to ESET because some experts I know just moved to MDR. I can imagine there might be some issues that were not fully covered by the ESET Endpoint that would be covered by MDR that we're on now.

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Harold Shamanoh - PeerSpot reviewer
IT Specialist at Amano Christian School

Right now, the link between the Protect Server and the proxy features don't really work as intended. 

I've had a few other instances where the program stops running, and then you have to restore and reset it. 

If those features can be worked on, that would be very helpful.

A bit more remote access would be ideal. 

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MH
Desktop Administrator at Volm Companies, Inc.

The update process can be improved, and there could be an automatic update process when a new version comes out. For system updates or program updates, there could be more automation.

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HR
Head of Infrastructure at Almo

We would like to see more options in the help menu for users. If they had more information there to help us troubleshoot or answer specific questions, that would be helpful.

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Kaveesha Liyanage - PeerSpot reviewer
Student at University of Huddersfield

The problem was that it didn't support Windows 7. That's why I had to switch temporarily. So it should be more compatible with different operating systems.

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Joseph Guay - PeerSpot reviewer
System Administrator at Korem

It would be useful if they could automate the deployment more. 

We have to deploy agent management before deploying software. For Windows, they have an all-in-one package. However, this is not available for Linux. If they had an all-stack protection for Linux, Windows, and Mac, that would be ideal. 

Basic technical support could be better. 

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SA
Manager at Kharys Entreprise

There is no such thing as a 100% secure system. That said, the main problems are coming from the users and how they use the system, including how they open emails, go to the internet, et cetera. Maybe if they have a firewall system paired with ESET, so there are not as many concerns around the security of the WAN, that would be better. 

We hope that they can learn from and react to threats faster so that we are more protected in the future as new items arise. They need to update the system faster to ensure security is there in the case of new events. 

When users renew licenses, they should offer a discount.

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DD
ESET Support at a computer software company with 11-50 employees

It would be nice to have more features in vulnerability scanning, which I believe will happen eventually because it already has some basic functionalities.

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Aqeel Junaid - PeerSpot reviewer
Junior Executive - Information Security at sunshine holdings

The solution can improve the modules, and it is lacking centralized management and visibility of the endpoints.

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MS
Works at a hospitality company with 10,001+ employees

The solution could improve by having higher-level security and reporting.

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GL
Senior Technical Consultant at a tech services company with 51-200 employees

Sometimes, ESET sends alerts within my own network that cause confusion. That is, it might warn about contamination, or that the VM has crashed, but it doesn't go further than that. It just shows me the alert and sometimes I am not sure what to do about it.

Regarding email security, I would like something more when it comes to preventing phishing attacks. With some of the emails I've received, I have found things that made me refuse to open them, but ESET does not seem to notice. I think that I should be better advised of problematic situations concerning potential phishing emails.

In general, I also think that there could be more in the way of advanced threat detection, for identifying advanced malware and the like. Having an extra service that could detect more advanced malware than typical antivirus software does may be very expensive to have on my entire premises, but I would consider it. 

Then, when it comes to the smart TV and the printer, I can't really figure out what's happening when there's a problem. For example, it's difficult to find out whether the appliance has been attacked or not, and it's not so easy to see what is actually going on in the case of a malicious situation. 

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Hadži-Aleksandar Šešević - PeerSpot reviewer
Information Technology System Manager at MERCATA VT

I used Avira previously and ESET lacks certain aspects in comparison to Avira. 

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Claudio Dosio - PeerSpot reviewer
ICT Manager at a construction company with 11-50 employees

The price could be a little lower and the deployment process could be easier.
Dual management for the customer, who needs to access the local on-premise console from a remote cloud-based console.

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ET
IT Manager at a consultancy with self employed

When we rule a scanner process on the heart risk, it is very slow and overloads the machine. It would be beneficial if we could run a back process.

I would like to see more listings added in the next release of ESET Endpoint. The new versions only support no operative systems in Mac and do not support operative systems.

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Tarkan GU - PeerSpot reviewer
Project Manager at BEMSIS INFORMATICS LTD.

The main feature that could be included in the next release is protection from crypto attacks.

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PF
IT specialist at SNP Poland

The product’s AI implementation feature could be better for learning user behavior. There could be a feature to detect unsecured devices in the network similar to its older version. We need additional agents for it at present.

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BH
Manager at EZ Computers Ltd.

Everything has some kind of room for improvement.

View full review »
AL
Owner/CEO at Mator

I don't see changing EDR in the cloud's future. Tool for being proactive. The proactive feature is excellent, but I do not believe ESET will make any changes to this feature in the future. But, proactive is excellent.

I would like to see ESET include the Proactive feature. The process is killed by decision support. Unplug the endpoint book station from the network.

If you do not use Cynet, it must be added to ESET Endpoint.

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AH
architect, owner at Holnaphaz

In terms of areas for improvement, I didn't see any from ESET Endpoint Security because what's important is that it works as an antivirus solution. I do find its pricing expensive here in Hungary, so if the price could be lower, that would be good.

ESET Endpoint Security is an antivirus, so it only needs to stop the virus. If it had other features, I wouldn't need it. Every program or solution has specific functions and in this case, ESET Endpoint Security is worth it as an antivirus, though in the next release of the solution, it would be better if there's some improvement in its antivirus database.

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BT
IT Consultant at a insurance company with 501-1,000 employees

We'd like the solution to be a next generation antivirus with some sort of artificial intelligence or machine learning angle. 

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DC
Senior Software Developer at a manufacturing company with 11-50 employees

I'm not aware of any areas that need improvement. 

What we need is the same as what we would need with any other malware product. It's got to keep up to date with the latest threats, which they do. It's always an ongoing thing with endpoint protection or really with any kind of security, you've got to be up on the latest threats.

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MK
Penetration tester at KNBS (Kenya National Bureau of Statistics)

The speed of response of technical support could be faster. In business, everything happens really quickly, and we need them to be able to keep up. 

The interface is good. However, it could always be better. It could be more user-friendly. 

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MS
IT Specialist at Dragon Maritime See

The tool needs to explore security possibilities to secure iOS and Mac devices. 

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IP
Freelancer at Freelancer

I can't speak to any missing features. 

It's not scalable in that you cannot use a license for multiple devices. 

We'd like the solution to make even more updates to ensure protection from the latest threats. 

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BP
Consultant at CreopsTek Solutions

The user interface of ESET Endpoint Security could be more user-friendly and more features could be added.

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JC
Assistant Researcher at CNRS

There are some new antivirus technologies that rely on AI, artificial intelligence. ESET does not have this technology right now. Maybe it's going to. It would be ideal if they followed the lead of other products and added AI into their service offering in the future. Adding AI would allow them to add extra security and to have more intelligent protection services.

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DC
Managed Services Mng at a computer software company with 1,001-5,000 employees

The solution's console management and deployment don't compare to Sophos. There is a general perception that ESET Endpoint Security is not an enterprise-grade product. The solution’s console management and scalability should be improved.

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MU
Assistant Manager at Cosmopolitan Communications Limited

While we see dangers within our security system, it would help if there were popups that could immediately alert us or the user of the endpoint that something was detected. That way, you have an immediate warning and have to think about if you want to continue what you are doing or not. Right now, it's too slow to react, rather, allows us to react too slowly.

The performance could be better.

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ID
IT Manager at ducart

The solution should continue to work on its security features. It needs to offer better protection to its user base. There are other features you can add on to help make the security stronger, however, they should offer better security even on a basic level.

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IS
CIO at Getter group LTD

We are constantly facing new threats and if ESET could incorporate an implementable feature that wouldn't require us to buy an additional product to protect the endpoint, that would be very good. 

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SK
Engineer at Abona Deutschland GmbH

They should make the solution's initial setup process easier. 

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SAMUELMWANGI - PeerSpot reviewer
Director at Calidad Systems Limited

Online security could still be improved in ESET Endpoint Antivirus because security is threatened by phishing.

View full review »
EY
System Administrator at G.E.S. Global Environmental Solutions Ltd.

Everything about the solution is pretty good. I don't think I can find fault in it. 

The management of the solution isn't as clear as it could be. They could adjust that to make it a better product.

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NG
Regional account manager at a tech services company with 51-200 employees

I'm unsure as to if they could actually support a large enterprise.

They need to continue to develop their position within the MDR market.

They should develop an XDR solution. That would be the next step for them.

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MY
Managing Director at SoftTechTraining.com

ESET's updates are mostly manual. That's my biggest concern. I'd like it to be more automatic. I've had to download the new version and run it manually to install it. I've got several workstations like that right now.

All security solutions seem to update automatically these days. I think there are good technical reasons for that. 

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MA
System Administrator at a engineering company with 11-50 employees

The detection could be better in ESET Endpoint Security. Sometimes it takes time to detect threats and might be because it's not holding all the memory. There are some features that have to mature. More features might be available in the higher-end product. 

The cloud version of the solution could improve.

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LK
IT Specialist at a government with 51-200 employees

It seems to have some issues with updates. When you do updates, it sometimes requests for a reboot, and even when you do the reboot, it still says that you need to reboot. Currently, on my computer, it says that a new ESET Endpoint Antivirus has been installed, and I need to restart the computer for the changes to take effect, but I've already done that, and the same message is still there, which is a little annoying.

It should have a feature similar to the Intercept X feature in Sophos.

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MK
System Organizer at a translation and localization position with 1-10 employees

The product’s licensing should be a little bit better during renewals. The product should provide a one-click option to renew the licenses. I shouldn’t have to click everything to find out when my license will expire. License administration will be a problem if I have too many computers or users.

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JW
Senior Systems engineer at SAT

ESET Endpoint Security does not have application control. ESET should consider giving it application control. Also, it needs to improve the temper protection and provide more detection capabilities (e.g., more behaviour base).

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OC
IT Security Specialist at a tech services company with 11-50 employees

It's not a top-ten product. However, it works fine. 

The deployment could be a bit better. We'd like the possibility of a software install in the server segment as well as the user segment PC.

There tend to be a lot of bugs, although they do work to fix them.

We do get false positives. 

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JB
Partner at a media company with 51-200 employees

I would like for the solution to be simpler to understand. While it satisfies our needs at the moment, it is really only understandable to those with a strong computer background. It could be more user-friendly. 

The solution should provide a basic standard and give instructions on how one could go about doing more complex tasks. When it comes to basic capabilities, it is fine and straightforward, so I have no complaint in this regard. 

The solution could be more cost-effective, but this is a blanket statement which can be made about anything. 

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AL
Owner/CEO at Mator

The IPS (Intrusion Prevention System) Firewall is not available. The solution includes only Intrusion Detection and not IPS, which is an important feature that is missing in my version.

In the next release, I would like to see the IPS Firewall included, as well as the VPN porting and Intelligence services. I would also like to see end-user behavior and not just antivirus.

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MM
IT Manager at a consultancy with 1,001-5,000 employees

The initial setup needs improvement because you have to create quite a few policies, and sometimes it misses machines when it comes to discovery. This means that you have to manually deploy on some.

Seamless discovery of endpoints would be an improvement.

Technical support can be improved.

I would like to see better deployment features in the next release.

If they had an agentless version, where for example it is integrated with Active Directory and there is no agent, then that would be an improvement. I don't know if it is possible, but you just discover the machines, deploy the software, and that's it. It would save a lot of time when it comes to installing the agents, especially if you have, for example, one thousand machines. It is for this reason that I would not recommend ESET on a larger scale.

View full review »
Kenneth-Lo - PeerSpot reviewer
Senior Product Manager at version2

ESET Endpoint Antivirus can improve by having better EDR intelligence and automation. The EDR still needs lots of human interpretation. It can be better if add more intelligence to the EDR part of the endpoint protection.

View full review »
KL
IT Manager at Version 2 Limited

They recently released an EDR integration. I hope they have more AI or intelligence filtering on the EDR events. Even though it has already got AI, but it is quite a different thing. So, they still have room to improve on the EDR part. This is one small piece that they need to improve. Otherwise, it is just fine.

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MC
CEO at SoniqSoft JRMM sp. z o.o. s.k.

I am a MAC user and my ESET cybersecurity is continuously displaying warnings that I am not using their firewall. I don't want to use their firewall because I am using the MAC firewall.

It's annoying to constantly see the triangle with an exclamation mark to warn me. I don't want to see this warning, I am aware of the warning and decided not to use it. It would be nice if there was a way to hide this notification or if there was a way to not show it at all.

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BK
IT Manager at a manufacturing company with 51-200 employees

In the next release, I would like to see DLP included. Data Leak Protection is what we are searching for at the moment. It is not included with ESET.

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PC
IT Administrator at a outsourcing company with 1-10 employees

The use of SQL Server can be improved. At times, there is a bit of challenge while linking it with the Javascript. 

ESET Endpoint Security requires modern technology or modern equipment on site. You will find it difficult to use ESET Endpoint Security with dual-core machines. 

If they can add the cloud management feature to their product, it will be much easier. If you look at this COVID situation that we are in right now, people are working from home, so you need to control the computers wherever you are. For example, if you are using any email setup and you are hosting it on your own, all the email traffic will be going through the same network. You need to protect all of your computers from the attack. It is best if you can do it remotely rather than having an IT person to come onsite to manage all computers and metrics etc, which isn't a smart way to do it.

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MD
Junior System Engineer at a tech services company with 501-1,000 employees

They need to improve licensing for VMs. When ESET is uninstalled from a VM, the seat stays on the license management server. We have to manually delete the seat from that server because it doesn't know how to handle it. I contacted exclusive ESET support here in Croatia and they told me there is no solution for this yet.

View full review »
YH
IT Management and owner at a tech services company with 11-50 employees

They should focus more on the offline market as well. Everybody is connected nowadays, and they want to do everything via cloud or fast internet connections, however, that's still not possible in many situations.

The API integration with our system should be better.

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DA
Analyst - Security Officer at a non-tech company with 201-500 employees

I have not found the solution to be very helpful in providing endpoint security. 

As analysts, we need to do things fast. We rely on automation and on scripts, but I find this lacking in the solution. The solution lacks the automation I need. For example, should I wish to create a dynamic group, it won't appear. 

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Founder/President at Silicon de Costa Rica S.A,

In the future, a cloud version of the solution would be great. The interface is too complicated, our clients contact us because they are not able to do some tasks such as updating. In addition, updating the toolkit and detection feature would be advantageous.

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Dimitrije Stošić - PeerSpot reviewer
License administrator at Comtrade Group

ESET Endpoint Security lacks some advanced functionalities and features which would be useful to be interconnected with the solutions we use, such as Microsoft 365.

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John Michalakoudis - PeerSpot reviewer
IT Support Technician at Neda

The console or GUI of ESET Endpoint Antivirus should improve. Additionally, they should provide an addon feature for HyperV and VMware.

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MV
Technical Manager at a tech services company with 51-200 employees

The adware module could be improved.

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SR
Information Security Engineer at a financial services firm with 501-1,000 employees

We are looking to move towards an EDR solution rather than EPP. EDR is a solution that can dynamically detect threats based on the process behavior. It would be better if this solution was an EDR and an EPP solution, this would increase security protection.

The solution is on-premise and many of our agents if they are out of the network, can hardly communicate.

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GN
Network / Systems Administrator at a logistics company with 201-500 employees

There was actually a feature that we were looking for but we realized that it was actually the version that we had. We had ESET Antivirus and there was another one that offers the content version, which wasn't available for us, however, they made it an upgrade to have that feature anyways. It would be nice if it was simply included.

In terms of what is lacking in ESET, it really would need more features for the users when they are working outside of the corporate network. That's a feature we actually have in force there. They have the ESET Cloud and the feature of the ESET Cloud, whereby the policies are actually pushed from the Cloud server anywhere they are. Where they are, the staff can read their information. However, currently, I have to push it to a spot on the corporate network, where they'll have a VPN to get back to the server. That is kind of bad. We actually want a hybrid, a mixed solution, whereby you have your policies locally but then, through a subscription with ESET, you can have those policies pushed to the Cloud. In the configuration, it would be ideal to have a primary location for them to go to.

That way, locally, once they are connected to this network, they can use our local server. We're on the network and it cannot detect the primary server. It actually uses the Cloud, which should be a second option within the configuration. Our policies that get replicated to the Cloud from on-premise would still need to play a significant role on the user's workstation.

If there's an incident or any malware detected on the endpoint when the user is remote when they are away from us if it could actually still use that router and report back to us and send the alerts back to the ESET Cloud, that would be great. That was one of the things we were looking for but we haven't found that. 

With ESET deployment there is an appliance. It's a virtual appliance, a network appliance. We had some difficulties when I tried to get that virtual appliance to utilize our internal certificate authority. Try as we might, we didn't find any documentation. We couldn't find any help. I contacted the company and requested some documents that weren't really useful. We had to switch back to a Windows-based solution and then we were able to go ahead and use custom certificates. The problem is the documentation from ESET regarding custom certificates based on Windows. They need to clarify that

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MK
Executive Director at a logistics company with 1,001-5,000 employees

The solution could have a more user-friendly interface.

View full review »
EA
IT Manager at Arab International Optronics

The solution should offer more security surrounding blacklisted websites. 

It would be good if they had some sort of solution or feature that helped deal with files infected by ransomware which could be detected by the user.

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TI
IT Director at a tech services company with 201-500 employees

It would be great to have VIP functions added to the solution in a future release. 

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KL
IT Manager at Version 2 Limited

ESET Endpoint Security should offer more integration with multi-attack frameworks. This is very important for large corporate businesses as it would provide protection against hackers, data breaches, etc.

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AT
Senior Software Architect at a manufacturing company with 51-200 employees

The user interface is horrible.

I think that ESET is a little too heavy on the CPU. I have used other products where this is not necessarily the case. It is not the quickest antivirus product.

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John Michalakoudis - PeerSpot reviewer
IT Support Technician at Neda

The product could be improved by having better integration with other services. Specifically, it would be good if they had better integration with Kaspersky and Nvidia (Next Version Envy and Vision).  

It is also possible that they could be a little more aggressive with malware.  

View full review »
MK
Administrator at a renewables & environment company with 11-50 employees

We have experienced some problems with the actualization of some endpoints. We then have to manually reinstall the version on these endpoints.

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AG
CEO at a tech services company with 1-10 employees

They can improve ransomware protection, and there should be cloud sandboxing for Mac.

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MH
Information Security Analyst at a financial services firm with 1,001-5,000 employees

I would like them to take more preventative measures in virus prediction. I would also like to see AI features that would do this type of prediction.

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it_user762252 - PeerSpot reviewer
Product Manager at a comms service provider with 1,001-5,000 employees

iOS compatibility for mobile security and parental control.

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AR
Commercial Hub Manager at a energy/utilities company with 51-200 employees

They could improve the solution by adding better ransomware features.

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JM
Programme Manager at a tech services company with 11-50 employees

It may be a bit early to tell if there is anything lacking. I'm still getting myself oriented... We're using it for some of its basic features. However, as we get to use it and understand its broader feature-set and experience, there might be more to comment on in terms of improvement requests.

It would be ideal if it could detect threats sooner.

The integration capabilities might be lacking a bit. We were expecting it to be a bit more robust.

View full review »
ML
IT SM & Security Consultant at a tech services company with 1,001-5,000 employees

They need to improve the FW part and, of course, ESET ERA Server.

View full review »
it_user762249 - PeerSpot reviewer
Analista de Suporte - Consultor de TI at a tech services company with 11-50 employees

The heuristic of ESET is not so effective in standard mode. We have to implement some policies on it to have good protection against malware like Zero-Day and ransomware. I think that such policies should be implemented by default on the product or by the automatic updates.

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AM
Presales Consultant - Engineer at Red Secure IT Infrastructure LLC

A few times, we have had problems with downloading an agent. We had to try multiple times and multiple uploads.

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MV
IS-Operations Security Analyst at a energy/utilities company with 10,001+ employees

From our perspective, no real issues with the application.  

Personally, I use it on my desktop/laptop/tablet and have had no issues with signature or application updates.  

I hope to convince our Application team to adopt it over our MSEPP solution but due to the difference in price, it's not likely.

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it_user877140 - PeerSpot reviewer
Analista de TI Senior

I think the product support is very bad.

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JB
Partner at a media company with 51-200 employees

You have to buy it.

View full review »
MP
SOC Manager at a tech services company with 51-200 employees

The stability needs to be improved. There are bugs that you have to deal with.

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it_user2535 - PeerSpot reviewer
Consultant at a tech services company with 51-200 employees
ESET requires a yearly license fee. That license fee is significant for SOHO users. Users considering a purchase should look at both performance and license pricing of the top vendors before making a decision. The ESET license price is discounted only if one is willing to purchase a 3-year license. That's a long time window for a PC, in my opinion. View full review »
MA
Co-Founder at a computer software company with 201-500 employees

They should have better support for different languages and auto-upgrading.

View full review »
it_user679446 - PeerSpot reviewer
Senior Systems Engineer at a tech services company with 51-200 employees

Assuring all users that all types of malware/ransomware are covered (this is hard to do, I know).

View full review »
it_user1143 - PeerSpot reviewer
Network Manager at a tech company with 51-200 employees
Malware detection is good but repairing is not always up to the markInitial scan is slow View full review »
it_user1155 - PeerSpot reviewer
Manager of eCommerce at a tech company with 51-200 employees
- problem with updating Zonealarm (at time) - vulnerability protection mode is only for 32-bits of architecture - difficult to uninstall - It has a very inconvenient way of activating the beta NIS when you have to type in the key View full review »
Buyer's Guide
ESET Endpoint Protection Platform
March 2024
Learn what your peers think about ESET Endpoint Protection Platform. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.