Dynatrace Room for Improvement

BP
Manager, Performance Engineering at Medica Health Plans

Around the way licensing works, I would like to put it everywhere in infrastructure-only mode and I want it to be reasonable to do that.

From a technological standpoint, there is the OneAgent versus plugins they have. They called them security gateways when they first came out. They're the way that the OneAgents talk to local active gates, which communicate out to the Dynatrace cloud to store all the performance data. Instead of every agent going out to the cloud, there's just one spot and security likes that. But they've leveraged those security gateways and renamed them ActiveGates, and now there are different web plugins we can run on it. Sometimes the plugins are designed for things where you put in an agent, Like an Oracle instance of Exadata, or an Oracle appliance. We can't put a OneAgent on that. It's not a standard Linux or Windows OS, so the ActiveGate solution is better there. Sometimes the development of those seems to be running very fast and it's not complete. They don't yet function quite as easily as the OneAgents do. But I have hopes that that's going to get better. We have tried the MQ, the Citrix, and the Oracle ActiveGate plugins. They could be sharper. It's the right direction to go. It just seems like it could be smoother.

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Manish Ved - PeerSpot reviewer
Lead Infrastructure Domain Architect (Systems) at a healthcare company with 10,001+ employees

I would say that this solution's reports are lacking a little bit, and because of this, you have to rely on API to fetch and pull data. I think they could have done a bit of a better job by providing a more user-friendly search from a reporting perspective.

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MA
Monitoring Services Manager at Vitality Corporate Services Limited

I would like a testing module focused on quality gates.

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Buyer's Guide
Dynatrace
March 2024
Learn what your peers think about Dynatrace. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
RM
IT Technical Architect at a insurance company with 5,001-10,000 employees

I find the value from the out-of-the-box features to be extremely valuable. However, there will be gaps and challenges as you go into a much broader set of infrastructure technologies to consume that necessary information. This will be a challenge for the company. The things that they need to focus on is the ease of integrating external data sources, which can then also contribute to the AI. There is a ton of value gotten out-of-the-box, but moving to the next steps will be an interesting journey. I know this is something they are focused on now. When bringing in other telemetry, whether it be network devices, databases, or other third-party products that all integrate into a larger ecosystem, there will also be a lot of successes, but there will also be some challenges on this journey.

There is some complexity in the alarm processing logic within the product between the alert policies and problem notifications.

Expand the user session query data to be inclusive and enable that for the application or other telemetry within the system. Currently, in order to analyze the data outside of dashboards, it requires exporting to other reporting systems. If you want to do higher level reporting, then this may make sense. However, there is a desire to be able to do some of that analysis within the product.

There continues to be some opportunity to expose the infrastructure from a broader reporting standpoint. Overall, the opportunity is in the reporting capability and the ability to more flexibly expose or pivot the data for deeper analysis. Oftentimes, the solution is good at looking narrowly at information, but when you want to broaden that perspective, that's where the challenges come in. At this point, it requires the export of data to external systems to do this.

Adoption lagged primarily due to:

  1. The prioritization of monitoring as a functionality when teams do their work, as our teams are more focused on business functionality than nonfunctional requirements.
  2. Getting familiar with the navigation of the product. With our implementation, we have a single node where people get access to all the data within the enterprise. They're able to see everything. It takes time working through the process and getting the correct set of tags and everything else in place to allow them to filter and limit data to what they need to see and can consume. It takes some time for them to understand the data, what's there, and how to consume it as we learn how to limit the data sets to what they really want to see.
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KapilK - PeerSpot reviewer
Senior Manager, Technical Architect Performance at Duck Creek Technologies

PurePath must be more robust. Dynatrace detects problems at a higher level. When we select a time zone and identify the problems, we should get a detailed analysis of the impact directly. We shouldn’t have to drill down to get that information since the solution already has the details of the exceptions. We have to create tags for some log-ins. It should be handled automatically to reduce tagging.

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MK
Senior Director IT at BARBRI Inc.

I would love to see Dynatrace get more involved in the security realm. I get badgered by so many endpoint protection companies. It seems like a natural fit to me, that Dynatrace should be playing in that space.

I'd also like to see some deeper metrics in network troubleshooting. That's another area that it's not really into.

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Mark McDonald - PeerSpot reviewer
Infrastructure Engineering Lead at The Star Entertainment Group

Dynatrace is a complicated tool that requires time and investment to fully understand. It's not something you can simply turn on and use. You need a dedicated team to use it.

So, the only challenge is that it's an extensive tool that requires a significant amount of time to learn.

Moreover, Dynatrace delivers new functionality every month. They have a space on their website where you can request new features, and they actively monitor it. They provide feedback and ask questions about the requested features. Suddenly, those features appear in the product. Dynatrace is really good at incorporating user suggestions. So, there's nothing that I want to add that they haven't already considered.

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DH
Manager, Ecommerce Support at a retailer with 1,001-5,000 employees

Some of the analytics that you get in, e.g., a waterfall analysis of a web page could be clearer. A lot of that is not directly attributable to Dynatrace. Sometimes a vendor will implement a tag or JavaScript plugin that's named something entirely different than what it does. This makes it difficult to track that from the waterfall list, figure out where exactly that component is, and dig more into what it's doing. Dynatrace could probably improve a bit on that waterfall layout to make it clearer as to what exactly is there. It does a wonderful job of telling you what loads and when, but it could be improved in terms of telling me what exactly it is loading.

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SK
Senior Manager at a financial services firm with 10,001+ employees

Though I have never used it, I hear that the container platform could include more value-added features. 

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RS
Managing Enterprise Architect Individual Contributor at a tech vendor with 10,001+ employees

I believe that something related to IoT devices should be improved.

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KM
Director, Digital Projects and Practices at Rack Room Shoes

Dynatrace continues to innovate, and that's especially true in the last couple of years. We have continued to provide our feedback, but the one area that we get value out of now, where we would love to see additional features, is the Session Replay. The ability to see how one individual uses a particular feature is great. But what we'd really like to be able to see is how a large group of people uses a particular feature. I believe Dynatrace has some things on its roadmap to add to Session Replay that would allow us those kinds of insights as well.

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JS
Monitoring Observability Specialist at a financial services firm with 10,001+ employees

With Dynatrace, there is nothing that I would like to see improved in the product right now. Dynatrace pretty much fits in and meets all the checkboxes or requirements of my company. I know that a new product from Dynatrace will be launched soon, and my company may plan to move to it, so I think all the requests from my company's end related to Dynatrace may actually get covered in the new product.

From an enhancement perspective, I would like Dynatrace to focus on areas related to cognitive AI since it can help its users better understand their problems. With AI-related enhancements in Dynatrace, I can talk to the tool in English. Instead of getting some codes from the tool, Dynatrace can tell me the problem in a normal and understandable English language. If I am not mistaken, the aforementioned AI-related area may actually be released in the new version of Dynatrace.

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CG
Technical Lead at Royal Caribbean Cruises

The GUI has the most room for improvement. Sometimes, it can be a little cumbersome to find things and be able to create your own views, or be able to dig in and understand where things are.

Some additional features would be the ability to break out some of the permissions and allow some additional or different ways to tag services, events, and different things which run. We want to push down the ability to do that, so developers and other folks can get in there. Currently, more permissions are needed to be able to do certain things, and we want more people to be able to use it, own it, and understand it.

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it_user815400 - PeerSpot reviewer
Senior Technical Systems Analyst at a financial services firm with 10,001+ employees

Definitely HA, because we have so many applications that are dependent on AppMon that it has been deemed critical. Any downtime, it just affects so many users. So that's one of our key asks for the future.

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AP
Architect at Highmark

In AppMon, the performance could be improved. That is the one thing I am most interested in. 

The other thing is the database. They might improve the database stuff a little bit more. The metrics and whatever that they are providing for database.

AppMon is lacking the AI that can be found in Dynatrace Managed.

Maybe last year, we had issues interacting with the MQs and the mainframe. They completely resolved this issue in 6.5, so we are now good.

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GF
CIO FNB Business Lending at First Rand Bank Ltd.

I would like more flexible data export functions and APIs. The end user experience data is very useful to the solutions team to determine actual system usage and misuse. Flexible, easier data APIs would allow us to export the data more easily to other analytics platforms to enable this analysis as well as enable storage of this data for longer term analysis since DynaTrace only holds user data for 35 days.  

When we use the Dynatrace API to extract the data it only allows for 5000 records or less, and the data is not sufficiently granular for our needs. 

Dynatrace can be configured to continually send user session data to a HTTP Webhook endpoint. Our user session export sends JSON data for all monitored user sessions to the configured HTTP endpoint(postgresql db).

The data is sent in bulk to improve performance, with a flush every few seconds to keep the data rate near real-time.

The data format is one JSON document per line, so we must split the data by line to get valid JSON documents.

We are raising an RFE with DynaTrace to have this data more easily accessible via API

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it_user815397 - PeerSpot reviewer
Senior Manager APM Team at a financial services firm with 10,001+ employees

Over the last year, one of the things we've had a challenge with is, we've used AppMon for so long, people are quite comfortable with it. We had a pilot of Dynatrace SaaS up and running for about a year, trying to transition application teams over to it: "Try this new tool out," - especially at microservices-based applications. And a lot of the features at the time that were in AppMon were not yet available, or worked differently, so we had some challenges in internally selling it. Since then, a lot of those features have been added into the new platform, and I'd say in some cases have leapfrogged over where AppMon is.

The one thing people really liked that we can do in AppMon is executive dashboards and, until recently, you couldn't even create the business transactions you need for the data at the back-end of those dashboards. But if I had to ask for one thing it would be: In the new platform, give me the ability to do dashboarding in the way it's done in AppMon, and I think that would bridge a lot of the missing pieces. If I could do the same type of executive dashboards on the walls, they would be happy.

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Varaprasad - PeerSpot reviewer
Senior Technical Lead

In the next release, I'd like to see more portables included regarding the screens.

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SA
Solutions director at a tech services company with 51-200 employees

They're doing vulnerability assessments of the application stack by using OneAgent. It's a never-ending story if you are trying to be sure your application is also secure. So, they could improve in that area, but they have started doing that.

They could definitely add additional components since the technology is driving from different perspectives. So, they should follow up with all the new components and new versions of the suite.

The price could be lower.

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AC
Data Engineer Manager at Creditas

The pricing of the product could be improved. It's still very expensive compared to other solutions, although it is the best one. Even being the best, it could improve the price or the business model. There should be more flexible ways of charging the customer. They could have more price models and more options.

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RF
Senior Product Manager at a computer software company with 1,001-5,000 employees

Dashboarding and having different templates available for more business reporting, or even other metrics, would be useful.

With Dynatrace, we use one tool where we would have used many, but we still have had gaps.

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JL
Front-end Architect at Rack Room Shoes

The solution’s ability to assess the severity of anomalies based on the actual impact to users and business KPIs is a bit off. I have found that even though Dynatrace detects a problem and gives you a count and estimate of impacted users, this number is usually much higher than is actually the case and not fully accurate. E.g., I recently noticed an error. Every time someone would experience this error, Dynatrace would create a new problem and it would say, "Several hundred people were impacted." However, using Dynatrace's own tools (user Session Replay), then going back and actually tracing through these requests, we found much fewer people were actually impacted. In some sessions that Dynatrace said were impacted, when you view the Session Replay videos, you could see that the customer was not impacted in any meaningful way.

The solution’s ability to visualize, understand our infrastructure, and to do triage is helpful. I wish that you could do user session queries with those host level metrics and be able to create custom graphs the same way you could with user session data. They're both part of Dynatrace, but they don't feel like they're integrated together well. E.g., we're having an issue that has to do with just HTTP codes and we would like to marry that up with a user session query turning that into a dashboard. We can't currently do that because the User Sessions Query Language does not have access to the HTTP errors or HTTP status code data that is part of the hosts and infrastructure package. Otherwise, if you're just focusing on the infrastructure part it, I think it does a good job.

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PankajSingh4 - PeerSpot reviewer
Senior Specialist at Qualitest

For a new user of Dynatrace, the tool is not easy to understand, so this is an area for improvement. Initially, you'll need an expert to advise you on monitoring and analyzing data. Before using Dynatrace, you need to learn from an expert.

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SD
Principal Member of Technical Staff at a tech vendor with 10,001+ employees

What needs improvement in Dynatrace is its dashboard. Creating dashboards in Dynatrace is good, but compared to Grafana, which is integrated with Broadcom DX APM, the resulting dashboard in Dynatrace isn't as clear. The Dynatrace dashboard needs to be more graphic.

Since I'm not using the latest version of Dynatrace, I cannot share what additional feature I'd like to see from the solution. I would need to use the latest version first to see if there's anything I'd like added to it.

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RM
DevOps Leader at a legal firm with 501-1,000 employees

The user interface for the management functions is not particularly intuitive for even the most common features. For example, you can't share dashboards en masse. You have to open each dashboard, go into settings, change the sharing options, go back to dashboards, et cetera. It's quite laborious. Whereas, Datadog does a better job in the same scenario of being a single platform of making these options accessible.

User and group management in the account settings for user permissions could be improved.

The way that Dynatrace deals with time zones across multiple geographies is quite a bone of contention because Dynatrace only displays the browser's local time. This is a problem because when I'm talking with people in Canada, which I do every day, they either have to run, on the fly, time recalculations in their heads to work out the time zone we're actually talking about as relevant to them, or I have to spin up a VM in order to open the browser with the time zone set to their local one in order to make it obvious to them without them having to do any mental arithmetic.

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JC
IT Delivery Manager at a program development consultancy with 5,001-10,000 employees

I think the one that's coming soon, the customer playback and the session replay. Notwithstanding the challenge we might have around GDPR, and the collection of data - which worries me - what we have quite a lot is, a very specific customer situation or customer problem. Of course, we can see problems in Dynatrace, but we might have a customer call in trying to donate, or trying to create a fundraising page, and we can never recreate the issue.

You don't want to have to go to the customer, "What browser were you using, and what were you doing, what day was it, was it cold outside?" To be able to see exactly what has happened, for us to be able to understand that, gives us extra power really to understand the issue and to fix it. Nine times out of 10, it's probably a really simple thing, that we just need a bit of JavaScript or something to fix.

Also the thing that's really powerful is being able to recognize what the customer's trying to do and contact that customer. And for us again, customer is key. For our Help desk to actually be able to help that customer and say, "We see you were trying to donate," or "We can see this happened to you, we're really sorry, we fixed that issue, please come back, or let us help you on that journey." That's really powerful. In terms of NPS, that's really important to us.

I think that would help with those situations, stop the problem in the first place. But also, if there is a problem, being able to deal with it directly with the customer is fantastic.

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Imraan Kadir - PeerSpot reviewer
Head of PMO and Strategic Planning at Vitality

I'm not sure if there are improvements needed. I don't work actively with it. I sit at the management level.

The solution is a bit pricey. As a result, you can't shift quite so easily, and you always are testing in production.

It's not the best solution for small-scale companies. 

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SS
Software Systems Analyst at a manufacturing company with 10,001+ employees

When integrating this solution with any third party applications, there is an additional cost to pay. This can make the solution very costly to use. 

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TR
Works at a financial services firm with 51-200 employees

While it gives you a good view of all the services that are instrumented by Dynatrace — which is good, of course, and that's what it can do — in our case, our infrastructure is a lot bigger than the part that is instrumented by Dynatrace only. So we only see a small part of the infrastructure. There are a number of components which are not instrumentable, like the F5 firewalls, switches, etc. So it gives a good overview of your server infrastructure. That's great, we need that. But it's lacking a bit of network segmentation and switches. So it's not a representation of your entire infrastructure. Not every component is there.

The solution's ability to assess the severity of anomalies based on the actual impact to users and business KPIs is great. In my opinion, it could be extended even more. I would like it to be more configurable for the end-user. It would be nice to have more business rules applicable to the severity. It's already very good as it is now. It is based on the impact on your front-end users. But it would be nice if we could configure it a bit more.

Another area for improvement is that I would like the alerting to be set up a little bit more easily. Currently, it takes a lot of work to add alerting, especially if you have a large environment, and I consider our environment to be quite large. The alerting takes a lot of administration. It could be a lot easier. It would not be that complicated to build in, but it would take some time.

I would also like the visual representation of the graphs to be improved. We have control of the actual measures which are in the graphs, but we are not able to control how the axes are represented or the thresholds are represented. I do know that they are working on that.

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it_user815325 - PeerSpot reviewer
Senior Systems Engineer at a transportation company with 10,001+ employees

I think Dynatrace is top-notch, it's well ahead of its competitors. I don’t see any features which another vendor or other products have which Dynatrace doesn't. I think Dynatrace is in pretty good shape right now. I don’t really have any features which I’m lacking right now, so it's all good.

In terms of new features, I’m excited about AWS monitoring, that Lambda function, and log analysis. We’re not yet on the cloud, but still it's a good feature. We are actually planning to move to the cloud, and my organization is actively looking for tools which can support monitoring. This will definitely be a value-added feature.

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it_user245445 - PeerSpot reviewer
Sr. IT Manager eCommerce Operations at a retailer with 10,001+ employees
  • UEM
  • Dashboards
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JL
Senior consultant at a computer software company with 201-500 employees

The licensing part is complicated or not transparent. It is very difficult to assess the number of licenses for a prospect. You have to do a PoC, and calculating the number of licenses for two years or three years is sometimes very difficult. It also depends on each case. There are multiple types of licenses. Sometimes, you need only one of them, and sometimes, you need all of them. This is an area for improvement.

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JB
Software Developer at a government with 1,001-5,000 employees

Due to the fact that you doing a lot, you have a problem with the learning curve. We're really looking for ways to make this product more accessible. That comes back to training and also having the information within the system presented well. Right now, quite a lot of time is spent learning the idioms of the system.

That said, they work very hard on taking the edge off it. However, the reality is that it will take time to learn. It does take time to come up to speed with this product. Most of the problems I've had are just a lack of familiarity with the product so far.

I haven't pushed it far enough to discover that my answers are not met by the product fully. I still need time to explore it before giving it a full review. 

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TS
CEO at Rufusforyou

We were planning to use it to assess things from Jira, but after we installed Dynatrace, Jira was not working anymore because of the injections that were put in Jira — we could not integrate with Jira.

The flexibility when it comes to integrating with other tools is very low.

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it_user815277 - PeerSpot reviewer
Platform Engineer at a financial services firm with 10,001+ employees

I would love to see a better data export, because AppMon's charting capabilities leaves a lot to be desired. The dashboarding capabilities leaves a lot to be desired. There are a lot of times, for example, at my last company, they wanted Dynatrace data in addition to a bunch of other stuff dumped into one place. It was not just performance metrics. The CEO wanted his business metrics in the same place as the performance metrics along with a lot of other stuff. However, Dynatrace could not export this type of stuff. 

You have about a 5,000 line limit or you have to set up your CSV file just exactly. DC RUM can do it. It might take like an hour sometimes, but DC RUM can do it. I would really like to see the ability to export, in Dynatrace and AppMon, in essentially in a nice format of whatever you want to whatever else. That would be fantastic.

For AppMon, there is always room for improvement: charting, dashboarding, and user management. However, that is pretty much our fault with LDAP. The onboard process itself is a pain, even though we have scripted so much it, it is just very repetitive. There is a lot of alerts and things like that out-of-the-box that do not need to be there or that just do not do the right things.

For Dynatrace, I feel like it just needs a lot more technology support. I know they are trying to essentially get rid of AppMon and move toward the Dynatrace way of doing things. However, we are a multibillion dollar bank. We are not up-to-date. We are not going to be microservices for a long time. We are not going to be container for a long time, and we are probably one the most expensive clients that they have.

We are the ones who are going to drive a lot of the money factor so they need to have that. They need to have integration between the current set of tools so we have the ability to onboard five or six apps, then we'll also put the AppMon agent on it and show people the difference between it. It needs to be better integrated.

All of our team will go to a five minute sales meeting, if they were like, "Look, you can do this with a script." We are sold.

We do not want to do any of the regular AppMon stuff. However, when you have to convince the CTO that we are going to completely rip out the entire monitoring solution which we just spent the last 15 years trying to get a process set up for, and now we are going to redo it. That is not going to go over well. That is not a good conversation. 

You need to have that ability to do MQ. I don't care who uses MQ, but apparently we do. If you can't look into those messages, then you just lost a half of our organization which can't be monitored with it.

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it_user520278 - PeerSpot reviewer
Software Engineer at a pharma/biotech company with 10,001+ employees

They have had years developing this technology. When we go through it and we use it on a day-to-day basis, we see some things and think, "Hey, if they just had this, man this application would be a lot better." Then, in the next release, it comes out and it happened. We are using AppMon 7.0.15 right now, so AppMon 7.1 is coming out. Everything that I have identified in the version that I have as needing to be improved/fixed has already been addressed in the newer versions. Therefore, I can't think of anything that they have not addressed.

One of the things that find to be a challenge is I tell everybody that you almost have to be a private investigator to try to figure out what it is you want and how to get it. What I would have wanted was a solution that makes that process less cumbersome. 7.1 has already identified that. The Dynatrace solution has already identified that because of the way that PurePaths were looked at in Dynatrace compared to what they were looked at in AppMon. That would have been the one thing that I would have said, "If this product could be better, it would be from that perspective," but they have already identified it. They have already come up with the solution because I was not the only one that thought of that. Other people have thought of that using it, and they said, "Okay, this was a gap in Dynatrace, that gap has already been closed." That was the one thing that I had and they have already identified it.

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it_user815403 - PeerSpot reviewer
IT Analyst Senior at a financial services firm with 10,001+ employees

We'd like to see them continue to develop the AI, what they introduced today here at the Perform 2018 conference, with the whole Synthetic monitoring. I'm glad that they're starting to merge a lot of the tool-sets into one to make it easier.

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SY
Senior Analyst APM at a manufacturing company with 10,001+ employees

I would like to see AppMon also integrated in the Dynatrace portal. There are certain features, which I am not saying are not there in Dynatrace, but I am used to in AppMon. I would like to see something a bit familiar in terms of UI. It could be five to six clicks away (I don't mind), but something familiar would be helpful. 

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JC
Sr.Tech.Analyst Monitoreo at a financial services firm with 1,001-5,000 employees

Dynatrace would be closer to a perfect tool if it could bring an interface similar to a standard for metrics like Prometheus and Grafana, New Relic, and Datadog, and the way they present these panels. It would help if Dynatrace allowed more features that work with metrics like Grafana or New Relic because the data is there in Dynatrace. Dynatrace collects all the information but some companies consider integrating, for instance, Dynatrace metrics with Grafana.

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AS
Associate Director, Application Performance Management Solution Design & Engineering at a financial services firm with 10,001+ employees

In the next release, other than the price being reduced, I would like to see some improvements in open telemetry support, the open standards support.

They could also develop an observability platform where you could have the ability to inject events, locks, and traces.

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it_user815295 - PeerSpot reviewer
Lead Performance Engineer at a retailer with 10,001+ employees

Stability and scalability have been issues right now. My understanding going forward, and I am cautiously optimistic, is that we will not have these problems anymore. I would really like for that to be the case. We are a large company. We do a lot of microservices. We are going into the cloud. We are doing a lot of different things. We use PCF and Docker. We do a lot of the different technologies. The ability for us to scale the solution is going to be very important, especially going forward, because we are exploding in size. We are supposed to grow at least two times in the next year.

Session replay availability is going to be the most amazing game changer for our company. We are very heavy into user analytics. There is a completely separate segment inside of our company that looks into things like user tagging and making sure that we are gathering who is doing what inside the site. The session replay ability and the ability to send that over to the call center to say, "Hey, we know, say this," or an automated response to our users to say, "Hey, we have a problem on our website clipping coupons", or pulling in some kind of eCommerce would be absolutely pivotal. It would absolutely change the game inside the company.

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it_user815337 - PeerSpot reviewer
Monitoring Team Lead at a logistics company with 10,001+ employees

We're not quite there yet, but the thing I would like to see is to really have that view of how issues relate to the business. Often enough, the tools that IT have for IT stop at the IT level. They cannot go into the business level part. They can't understand, because they don't have the information that the business needs to provide them with - for example how much an hour of downtime costs the business. For us, in IT, it's an hour of downtime, but it equates to money and equates to hours lost and equates to a lot of things, and often enough we don't have that information. This is where I would like to see us going. I think having a tool that can do that, and help us out with that information, I think would be helpful.

I don't play with the tool itself, I could ask some of the guys that do, they would be able to tell you more about it, but at this point I haven't heard anything that was a showstopper.

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it_user815367 - PeerSpot reviewer
Availability Manager at a financial services firm with 10,001+ employees

Where we are struggling is being able to pull that information out and combine it with other contextual information that we have in other sources. Mining that data in a big-data environment, and joining it together and coming up with larger types of analysis on it. Big-data types of issues. We're still blazing a trail, trying to figure that out. But it's not as easy as some of the other things we've been able to do with the product.

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it_user787395 - PeerSpot reviewer
Service Operations Manager at a media company with 10,001+ employees

This is not a simple product. You cannot fire and forget. Maybe not a specific function issue that needs resolving, but certainly an area for consideration upon adoption of the product.

Training is required for all of the people who will be using it, and this should not be overlooked. I would even recommend nominating an SME in each of the three areas covered: user behaviour analysis, development, and infrastructure/operations support.

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it_user255393 - PeerSpot reviewer
Senior Systems Administrator Leader/Performance Engineer at a tech services company with 10,001+ employees

I cannot think of any off hand. They are continuously making the product better.

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PrashanthShetty - PeerSpot reviewer
Project Manager at QualityKiosk Technologies Pvt. Ltd.

Network monitoring doesn't seem to be a key focus of the company and if that were improved this could be a one-stop solution that would monitor the application. It would be quite useful in the data center environment as well.

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CM
Head Of Product Development at Stefanini SCALA

It will be great IF we could show (automatically, from the dynatrace dashboard) to the customer how much they are reducing costs, doing more business and no environment's stopped. 

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SE
Cloud Solution Engineer at a financial services firm with 5,001-10,000 employees

Its price, for sure, should be improved. Its price is quite high. Other than the price, there are always improvements to be made as technologies change. When we move into cloud-based technologies, Dynatrace will also have to adapt so that they can monitor those as well. It should have the adaptability to quickly transform to monitor those new technologies.

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SA
Senior Software Engineer in Test at Autodesk

The new Managed Edition is too complex. I feel like a fish out of water. From the on-premise version to the AWS version, our initial use has been very complex. 

For the integration, I use a hollow testing tube called Performance Center. I would like the ability to integrate with it. This would be a good feature. While I believe it is there, it needs to be fine-tuned.

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it_user815382 - PeerSpot reviewer
Test Manager at a university with 10,001+ employees

From what I've learned today, here at the Perform 2018 conference, there are two things that I really want to see.

Number one, the thing that is preventing MSU from moving forward with Dynatrace right now is that we can't tag our customer traffic with a customizable tag. All of our students have a unique identifier and in AppMon we tag that and we can search by it very easily and it's very useful. But in Dynatrace, you can't yet customize and find people like that, so that's really preventing us. I heard that it's being worked on but I'm not sure when it's coming out.

The second thing that I'd really love to see is - I'm very impressed by all the new features that I've learned about at the conference - and one of the features is "impacted users." I would like to see a rate of impacted users. For example, how long has the problem been going on: 100 users in five minutes. Does that mean that in 3 hours if we don't get this solved, we're impacting x number of people? Understanding the rate at which the problem is impacting people would be a cool feature.

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it_user815322 - PeerSpot reviewer
Manager Application Development at International Flavors & Fragrances Inc.

I just heard about the management zone. I also got some hands-on with the early version. I feel it is a good feature to handle integrating all the services together in one place.

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it_user815289 - PeerSpot reviewer
Vice President at a financial services firm with 10,001+ employees

I am looking forward to new Dynatrace features coming out. However, I am still hoping for more.

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it_user491700 - PeerSpot reviewer
Middleware Engineer at a financial services firm with 10,001+ employees

If I had to pick something to improve, it would be the fact that it requires manual intervention to uninstall the cloud agent from servers you want it removed from. The installation part is the easiest of any Linux tool that I have ever installed, so I do not have a problem with that at all. What I have a problem with, is that in order to 100% remove the product, you will need to manually go to each machine and uninstall the cloud agent. I wish there was a feature that would allow a Dynatrace administrator to remotely uninstall/remove the cloud agent from the Dynatrace management console without having to physically logon to each server to achieve the task.

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FerencJordanics - PeerSpot reviewer
System Engineer at a tech services company with 11-50 employees

Dynatrace needs to improve its configuration. 

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RW
Senior Product Manager at SAP CX

While the integrations are great, sometimes our customers are not as far as long in Dynatrace concepts from a technical perspective as they need to be, whether it's a cultural thing and educational thing. Thus, some of our customers are not as advanced as Dynatrace would like them to be. From a technical perspective, all the capabilities are there but the concepts are not yet spread out within the ecosystem to their fullest extent. Therefore, Dynatrace is ahead of its time.

Documentation could be improved. E.g., you don't know how to properly use Dynatrace because documentation is almost lacking behind the features being deployed.

On very large deployment scenarios, the APIs for configuration and configuration management came in slowly. This is something that is good already but could be better.

In the product, I am missing some configuration automation APIs.

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TS
Information Technology Manager at Agilent Technologies

The one thing that I do not like about Dynatrace is their Web UI dashboards are very slow. They seriously have to improve their Web UI dashboard configuration and SSL timeouts.

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it_user815376 - PeerSpot reviewer
Tech Lead Infrastructure at a financial services firm with 10,001+ employees

One thing I'm missing and that is the JMX from the MBeans, it's missing completely. 

Also the reporting. We have a load testing team, they completely rely on the reporting for analyzing the data. They should have a template to create a report and they should have something to auto-deliver the report into your email box. 

They also need to develop how to capture the JDBC and MBeans metrics. That is something they're lacking. Also integration for the extension to DataPower and MuleSoft Gateway.

The other feature that Dynatrace should have is - from what I see in Dynatrace in our PoC - when you auto-upgrade the agents, the JVM or the application has to be restarted. But if you have something like an "auto-attach" feature, to attach the agent for the running process, it would not require a JVM restart. That would be nicer. That is a killer point.

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it_user815409 - PeerSpot reviewer
IT Application Analyst Senior at a financial services firm with 10,001+ employees

I've learned a lot during this Perform 2018 conference about the direction and the roadmap that Dynatrace is going with the actual Dynatrace product. One thing that I would like to see is for companies like us - large AppMon customers that have a lot of presence in AppMon, a lot of manually configured things and customizations - would be something that would help us be able to make that journey more easily, the transition from to AppMon to Dynatrace. That would be something that would be really helpful for us, because we do see a lot of benefit, and a lot of new features and things that are really positive in that Dynatrace environment. Now it's a matter of figuring out how we get there.

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it_user815235 - PeerSpot reviewer
IT Manager at a financial services firm with 10,001+ employees

It looks like they are actually fixing the issues in version 7. Therefore, I am real excited to get it in, because the core problems that we are having, the newest version seems to be fixing. If we can get out of actually having to handle every problem, it can let teams start to get steam on their own.

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it_user815268 - PeerSpot reviewer
Senior Developer at a logistics company with 1,001-5,000 employees

I do not like the performance of the UI. It is really slow. I get a problem, but by the time I can drill down and figure it out, it is getting late because the performance is slow. When it is performing well, I know right away and I know how to react. 

Basically, our database list is running out. They have a maximum connection counts per second, and that is where we are running out of count. We were exceeding that count, so Oracle increased it to 200, and that is what Dynatrace gave us. In some situations, I have seen the UI is slow on our end.

Also, we were getting alerts, like the CPU was pinging, and it came in the middle of the night, and it was a development server. So, the next day I wanted to look at it, which process caused it, and sure enough Dynatrace gave me the details, but it does not give the user running the process. Most of the processes are very obvious what is running, like JVM is running, Java, or what websphere is running. But for this process, I had no clue. I involved a Dynatrace consultant, and he had no clue. Then, as a team, we did not know what to do. It was not happening often, so one night I was lucky enough, the monitoring alert came when I was online, and I quickly logged into the server to the top, and sure enough the process was running, and the process was running as route, so I know the groups which can run processes. 

That is how I figured out the process, and they looked into it. They figured out what the issue was, but just looking at Dynatrace I couldn't have figured it out. Therefore, I asked them if when they give these results that when they have CPU consumption in the processes, if they could also have the user. That would help.

Once screen replay comes in, that will be even more useful.

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it_user815232 - PeerSpot reviewer
Platform Engineer at a financial services firm with 10,001+ employees

We are not using the ServiceNow integrations. We have to go through this event engine, so some of the data and the alerts get taken out. We have a script that pulls in some data around what the alert is dealing with, but maybe there is more data that could be exposed there. Besides that, in regards to Diffie-Hellman encryption stuff, it is a hurdle with what we are doing with DC RUM, where everyone is embracing stronger security suites, but the whole point of DC RUM is to get that data between the tiers.

We have big data solutions now coming in, so we are being asked to export some of that data into Tableau and various different platforms, so anything that makes that easier is welcome. DC RUM has an API that they can call, and Dynatrace can stream out to it. Those APIs are welcome.

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it_user815412 - PeerSpot reviewer
Manager Of Digital Resiliency and APM at Royal Bank of Canada

If it is AppMon, I would really like ease of integration developed into Logstash. The business transaction data doesn't have a natural feed through the GUI, through the configuration. We have to do a little jiggering in between to get it to feed, so I'd like to have that out-of-the-box. That'd be great. We have now, out-of-the-box UEM integration, I'd like to have the rest out of the box as well.

And if it's Dynatrace we're talking about, I really think they're on the right track as it is, because of all the AI and all the session replay and all these fantastic things we've been shown.

And if it's the Dynatrace Synthetic which we also use, I would love to have higher-level analytics across the tests. Where today we get errors and generate them per test, but we have clusters of tests that are for the same application, I'd love to see a little bit more analysis done across series of tests, so that we can have higher roll-ups of actionable information.

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it_user815214 - PeerSpot reviewer
System Engineer - SiteScope Owner and Tech Lead at a manufacturing company with 10,001+ employees

There was one issue with the installation, but the we resolved the issue. It was some issue with the proxy, and we resolved it.

An additional feature that we could use is the rollover. If we could rollover to different datacenters, then it would satisfy our requirement. I.e., if one datacenter fails, then we could rollover to another datacenter.

Right now, they can rollover to a multi-node cluster. Generally, they require a multi-node in the same data center. Our requirement is because we want something in case of a catastrophe, like an earthquake, and the data is possibly wiped out. We need a way to automatically roll it over to another datacenter. 

This is not offered at the moment.

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it_user138303 - PeerSpot reviewer
Owner with 51-200 employees
Message Bus monitoring: it is not possible to deep dive into the the Tibco EMS bus. The consequence is that we depends on EMS monitoring tools like RTView, Tibco Hawk, GEMS etc. These tools are lacking the functionality to track and trace individual Tibco messages, something you really need to do trouble shooting; Deployment of dynaTrace agent fixes per selected agents instead of all agents. Consequence is that if an Agent fix is corrupted or whatsoever, all agents are off-line; Eco system like AppDynamics (external parties can develop plugins). On the other hand, it has an disadvantage because your quality control must be very good to not jeopardize the tool stability. View full review »
DermotCasey - PeerSpot reviewer
Principal Technology Consultant at Vodafone

There should be more visibility for network performance monitoring. There should be more metrics for things like 5G and IoT. That would be the main thing because they've moved more to mobile performance rather than fixed networks.

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BL
Associate Consultant at a computer software company with 10,001+ employees

Support for cloud-based environments needs to be improved. There is a challenge when it comes to monitoring cloud-native applications. This means that we have to use other tools that we integrate with Dynatrace. If there were another approach to monitoring things automatically then it would be a fantastic feature to add.

Some of the results that we were being given by the AI engine were not a proper output based on what the data input was.

These days, we are seeing that AIOps is becoming more predominant. As such, I would like to see more of the features in Dynatrace, expanding it from a purely monitoring solution into a full-fledged AIOps solution.

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EV
Managing Director at a computer software company with 501-1,000 employees

An area for improvement would be security. In the next release, I'd like to see more network-centric capabilities - Dynatrace is good at the network level, but I have to leverage other network solutions and integrate with them, but a holistic approach including the network as a one-stop-shop would be great.

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reviewer1098759 - PeerSpot reviewer
Works at a computer software company with 1,001-5,000 employees

I have reported a bug where a CI was not reflected in the dashboard, yet it was detected in the problem management.

On the side of the end user experience, I would suggest adding a new service for analyzing the backtrace of users.

Also, I would like to see an option to export the dashboard to create better reports and avoid copy/paste.

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it_user815241 - PeerSpot reviewer
Senior Director at a financial services firm with 10,001+ employees

I do not know everything that is in the hopper. What I am about to say could already be in the hopper. I am learning more about so called 7.1, be it SaaS or AppMon. Setting up the thresholds and alerting, it is complicated to understand their use cases. In other words, as a business perspective, you want to say, "I want this to alert under these conditions." However, you have to translate that in terms of all the various settings in Dynatrace. Whereas, it would be easier if Dynatrace just had a button that said, "I want this alerting use case," and I just pushed a button, then it set the 17 values behind the scenes. That would probably be a more user-friendly way. It does not require the user to understand what a threshold is or even what the different intervals of thresholds are. It is just a black box. It is like, "I want this experience," and it just figures out what to set.

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it_user815445 - PeerSpot reviewer
Capacity And Performance Manager at BBVA

Something that we have been talking about with the people, here at the Perform 2018 conference, and with the project manager is: On the one hand we have Dynatrace, on the other hand, we have AppMon. We know Dynatrace is more powerful, with a lot of functions, but there are some core functions AppMon has that Dynatrace needs. Our main use is AppMon and we have not gone to Dynatrace because we don't have those specific functions that we need.

If Dynatrace changed it and included all those functions, we would definitely go to Dynatrace, but without them, we stay with AppMon.

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it_user815292 - PeerSpot reviewer
VP at a financial services firm with 10,001+ employees

A couple of things that we have actually pointed out in the past:

  1. The log analytics, which OneAgent should be carrying forward.
  2. Getting the data out of Dynatrace and consuming it in development for other analytical purposes. The analytics feature provides us some information, but is limited for now. We want to see how we can consume the data further down and have analytics guys look at the datacenter information.
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it_user161208 - PeerSpot reviewer
Senior System Engineer at Delta Air Lines (PreMerger NWA)

There were a number of marketing promises that were made, which we do not see it in the tool yet. 

The integration between the web monitoring of Dynatrace and OneAgent. 

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it_user815202 - PeerSpot reviewer
Senior Specialist at a logistics company with 1,001-5,000 employees
  1. To improve in Dynatrace the log analytics, this is the first thing that has to be enabled. 
  2. We are using Splunk or Sumo Logic as an enterprise logging tool. We have been there for a long time, since even before the Dynatrace was. There were Splunk APIs that have been exposed, and we can grab the data from there. Dynatrace also has APIs, but they are unfriendly APIs. If they were friendly like Splunk or Sumo Logic had, we might integrate that same data on a single webpage, then start showing these internally. That would be a great help of a feature; friendly APIs.

Artificial intelligence depends upon business to business. If you take a travel industry, like airlines, not every month will remain the same as in the next 12 months. Our busy seasons would be around summer, Thanksgiving, Christmas, and New Year (two bottleneck seasons). If you come back and are replicating that scenario of traffic of those issues, or those latency of responses being triggered, it will not be the same as in the rest of the months. When we are plugging in the AI, we need it to have in mind this for each and every business, that the AI implementation should be different.

What happened was when there was an AI sneak peek to our portfolios for our company took an average of the last three months, which would not work for us. If it is taking an average of the first three months, say Jan, Feb and March. Our systems would be quiet because we are not handling our bottleneck capacity of traffic. Then, when it comes to April or May, that is where our busy business season starts. The AI takes the alerting profiles of the first three months, then tries to implement on those next three months, or the next coming 24 hours, and then it just screams a lot.

The AI should be tweaked for the last full year, like smart scheduling. That would help us.

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it_user815460 - PeerSpot reviewer
Technical Team Manager at a manufacturing company with 1,001-5,000 employees

From the Dynatrace SaaS platform, they talk about the APIs. The approach they take is, "We create the APIs, you use them however you want." I like it, that gives us flexibility. But at the same time, if your company does not have a huge number of APM specialists, or it does not have the time and resources available to spend on these kind of technology developments, it would be helpful if there were out-of-the-box solutions available from the platform. I would certainly consider that, because that would make us go to market much faster, rather than redeveloping our own solutions based on those APIs. 

So I would like to see more out-of-the-box solutions developed on those APIs.

And then, we would still have the flexibility to use the APIs if we needed to extend.

View full review »
SB
Sr. Technical Consultant at a computer software company with 1,001-5,000 employees

I don't believe the solution is missing any features per se.

The pricing of the solution should be improved. It's on the high-end of cost if you compare it to other options.

It's not really user friendly. You need to go through a certain type of training. 

The solution needs to offer KPIs so that we can read data and develop customized reports.

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SC
IT Specialist at a government with 10,001+ employees

With Dynatrace in our environment, the managed server required root access to run. As a government agency with tight security, this has been an audit concern for us. A major area of improvement for Dynatrace would be to make it so the program does not need root access to perform. AppDynamics does not require root access to the servers. Once they are set up and configured, they can set their end run without root access.

The number one area of improvement for AppDynamics is to simplify their agent install. Instead of having four or five different agents to get all the different things that you need with different pieces of information, they need to figure out how to put theirs into a single agent, like Dynatrace has done.

We have not found AppDynamics in our environment useful at all. We are struggling to try and make it work. AppDynamics is for applications that are static. In our government agency, we are too dynamic. Everything is changing constantly, and AppDynamics does not work in this type of environment.

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it_user815349 - PeerSpot reviewer
Senior Architect at a healthcare company with 10,001+ employees

I'd really like to see more dashboarding abilities. The ability to do workflows within dashboards, being able to start at a high level and click into it with custom dashboards. I think most of the time, we are creating our own custom dashboards, and I'd just like to see more ability with that.

I would also like to see it baselining more metrics out-of-the-box. We have a lot of rich data, but if someone says, "Well how did that look last week?" If you're looking at a problem and you see, for example, a long SQL statement, is that the root cause, or is it always slow; that kind of thing. It's difficult to take that and say, "Oh the SQL statement was fine last week and it's now slow and it started slow at this specific time." So, it's difficult to get historical data, unless you know in advance what your problems are going to be.

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it_user815346 - PeerSpot reviewer
DevOps Manager at a insurance company with 10,001+ employees

This is the constant evolution of the tools. The next release I would like to see is especially with external API monitoring. Right now, everything goes into one bucket, but if it were split into which API is failing, that way we wouldn't have to drill down to find out where the failures are. It would be quite evident on the dashboard, where the failures are. It would be easy for troubleshooting, and even on the executive dashboards, we could relay the message appropriately.

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it_user815226 - PeerSpot reviewer
Platform Architect Senior at The PNC Financial Services Group, Inc.

Deeper dive on the Dynatrace web versions, so we can get down to the packets if it is available. The ability for business transactions in application automatic deciphering.

The integration of the tools is getting there. It is still not there yet, because we still have to get a lot of tools to put together.

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it_user815451 - PeerSpot reviewer
Senior Systems Analyst at a leisure / travel company with 1,001-5,000 employees

I think they've already touched on it at this Performance 2018 conference: enterprise monitoring in a single solution for all of your monitoring needs, whether it's infrastructure, application; having that whole holistic view. Having something high level, in terms of dashboards implemented to provide executives with answers. I think that's the direction it seems that they're going and that's the direction that, hopefully, they'll continue in.

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RH
Program Manager - Enterprise Command Center at a financial services firm with 10,001+ employees

Decodes on less used/popular protocols are available, but they should be included.  Additional investment should not be required.

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it_user792105 - PeerSpot reviewer
App Development Sr. Specialist at a healthcare company with 10,001+ employees

This tool had a feature of doing load test in production or lower environment, which was shut down earlier this year. We are missing that feature badly and we definitely want to see that feature back. 

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it_user19185 - PeerSpot reviewer
V.P. - Pre-Production Performance Architect at a financial services firm with 10,001+ employees
RS
Enterprise Monitoring | Information Services at a healthcare company with 5,001-10,000 employees

Its infra monitoring is not that good. They are mainly into the APM environment, such as network monitoring and other things. Strong end-to-end infrastructure monitoring is missing. SNMP monitoring is currently not very good in this solution.

It is a bit expensive. It could be cheaper.

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IM
Managing Director with 51-200 employees

The usability is worse than it used to be. They had a new Source Dynatrace and it didn't go as well as they had expected or hoped for in terms of usability. It would be beneficial to test some other features.

If the installation was improved, that would be helpful.

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BK
Senior System Administrator at Public Service Development Agency

Its pricing could be better. Dynatrace has an option to monitor the end users to see what they are doing, but it required a separate license and had an additional cost. It was coming out to be expensive, because of which we didn't use the feature.

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SC
IT Specialist at a government with 10,001+ employees

The AppMon solution that we are using is the Dynatrace AppMon. I am currently working to upgrade it to the Dynatrace Managed solution. This is basically leaving AppMon and going to their next generation. This will streamline everything: Ease of installation, ease of use, and built its own intelligence, which I like to call self-healing.

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it_user815340 - PeerSpot reviewer
Manager Custom Solutions at Nemours

Right now, since I'm primarily an AppMon user, so maybe the Dynatrace product addresses this: The challenge with AppMon is, what if you don't have an AppMon agent on a host, but it talks to the database. It talks to it, but I don't have either a host agent or an AppMon agent on it. That has been a challenge, but I believe the Dynatrace agent, the OneAgent, will solve that, potentially. You ask me three months from now, after we take a crack at the Dynatrace product, maybe my answer will be different, but I'm hoping that addresses some of the issues.

The configuration of the alerts, that's been a challenge in AppMon for me, right now. Some of the alerts are too noisy, but that might be my lack of some configuration. Again, it's just me primarily handling it, so that could be an issue. Somebody asked a question in one of the sessions, here at the Perform 2018 conference, about noise and how many alerts to your problem count, and the person doing the session answered right away saying, "I checked my dashboard before I came to this session and I had one alert on it." So I'm guessing that will resolve itself.

View full review »
SS
Enterprise Monitoring Service Manager at a tech vendor with 5,001-10,000 employees

The real-user replay that they demoed here at the Performance 2018 conference, it would be really good if we can get that. And the other is the self-healing; it’s currently not there. We have to forward the events to some outsourced remediation solution and then they work on the event. If they also provided the self-healing option, that would be really good.

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it_user815187 - PeerSpot reviewer
Senior Director IT Applications at a manufacturing company with 1,001-5,000 employees

They need better infrastructure monitoring. New Relic is beating them for infrastructure monitoring. Come on! They have to pick up the pace for infrastructure. I do not need to have Microsoft SCOM, Dynatrace, and Splunk. Now, I have Microsoft SCOM for infrastructure, Dynatrace for application monitoring and performance monitoring, and Splunk for log monitoring.

Why? Why do I need Splunk? Why can't Dynatrace get into machine data? 

They can either go buy Splunk, or at least get into the log monitoring side of things as effective as Splunk does it. 

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it_user787764 - PeerSpot reviewer
Head of Delivery and CTO at a tech services company with 11-50 employees

The initial transition from Dynatrace APP monitor to Dynatrace created some confusion. It is much better now with a clear focus in Dynatrace and an increase in functional coverage.

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LK
Senior Solutions Architect at a tech services company with 51-200 employees

When it comes to monitoring, we did the integration with VMware vCenter, and we were able to see some good stuff. The VMware vCenter integration was really great, but what we really missed was the integration with the network management stuff such as Cisco ACI. We wanted to see integration in that area, but it was not provided by Dynatrace. So, the main feature for us is integration with things like Cisco ACI. If they can bring that one in, with vCenter in there, it would be a total solution. It would be absolutely incomparable to anything else in the market.

View full review »
KS
Chief Delivery & Wellness Officer at Bahwan CyberTek

It needs to be more user-friendly.

They could have a better user interface, better automation, better support for cloud-based, and SaaS applications.

Nowadays, everybody is going to SaaS or the Cloud. 

Historically these products started on-premises, but now obviously they start with a data center.

Dynatrace is evolving but it has a bit of catching up to do.

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it_user815358 - PeerSpot reviewer
Senior Systems Engineer at a insurance company with 5,001-10,000 employees

We are still struggling a bit with finding an answer quickly. It is all there, but there is so much that it is still really hard to figure out exactly which way you want to go:

  • What do I right click? 
  • Where do I go? 

It is a little overwhelming with the amount of data that we have. I think it is more of an issue on our end. We just need to get more familiar with it. We just started implementing it last June, are still relatively new, and are currently struggling with some performance issues.

We have already seen the next release. It is doing so much more than what we ever expected. 

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it_user815424 - PeerSpot reviewer
Software Developer at The Travelers Companies, Inc.

If there was something that could be done at a local developer's station, something like, "Hey, here's a hint, this thing looks like it might not be optimized," or the like. More development features, to hedge that performance.

View full review »
it_user815193 - PeerSpot reviewer
Senior Software Engineer at a tech company with 201-500 employees

Right now, the whole analysis part that we are doing is manually. Therefore, if we can implement the analysis part in an AI, it would definitely help to find the root cause quickly and retrieve customers' problem within minutes.

What I would like to see is an AI implemented sensor. Because all analysis that we are doing is basically manual, I want an AI to do it for me. Already some of them features are there, but we need more AI in the product, so if instantly something happens in production, it can alert me by saying, "Hey, this is the problem. You should involve this particular module level." Then, alert the developers to fix the problem, so we can stage it immediately. We want that quick solution with expertise and we want in Dynatrace.

AppDynamics and Dynatrace do not always well together. We have noticed if we run both APM tools in the same server, it gives us sometimes the wrong information, and sometimes it gives us problems. Therefore, we are neither AppDynamics nor Dynatrace in products, server, or pre-prod servers.

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it_user815457 - PeerSpot reviewer
Solutions Developer at a retailer with 10,001+ employees

Honestly, I've heard this asked of others, and for me, I'm thinking, "Can there be anything else?" I just haven't even thought about it because I feel that Dynatrace thinks of everything before I can even think of the need for anything else. For me, we already have everything I need.

View full review »
it_user795360 - PeerSpot reviewer
Development Operations Manager at a tech services company with 1-10 employees

The pricing is a little high, but still cheaper than competitors because Dynatrace at least has pay-as-you-go. Others do not. However, the pricing is confusing. I wish it was more simplified when trying to price out moving to a yearly contract.

I also wish there was the ability to do alert filtering before it triggered an alert with PagerDuty/OpsGenie/Slack.

View full review »
FerencJordanics - PeerSpot reviewer
System Engineer at a tech services company with 11-50 employees

The documentation of Dynatrace needs to be improved. There needs to be a more detailed description and additional examples for background understanding for beginners trying to use it.

There needs to be a better understanding of deep monitoring and complex investigations. Having better documentation would help.

View full review »
SP
Project Lead Engineer at a construction company with 5,001-10,000 employees

The solution could improve by allowing more dashboards customization. This would allow us to monitor the metric better.

View full review »
OK
Consultant at a tech services company with 1,001-5,000 employees

Moving from a traditional filo functional APM to an integrated One stack agent is an area that needs improvement. They have simplified the installation process, the integrated monitoring, and the correlations.

The downside is that it is very expensive in terms of the price range.

I would like to see income monitoring for the servers and infrastructure monitoring.

The full-stack agent only covers the infrastructure monitoring, but the fields do not cover network monitoring. Once they have network monitoring, with full-stack capabilities, it will be complete.

View full review »
AV
Head of DevOps & Architecture at a tech services company with 1,001-5,000 employees

This solution needs better support for security and monolithic batch processes.

View full review »
BM
Principal Engineer at DISH Network Corporation

As we move into using more AWS native architectures, it should support everything that we want to do. We don't want to adopt another tool.

View full review »
SK
Professional System Analyst at Computer Sciences Corporation

The problem evaluation feature is an awesome idea, but bit difficult to pick up initially. Please make it a little more intuitive.

View full review »
it_user778722 - PeerSpot reviewer
Supervisor Of Event Management And Monitoring at a insurance company with 1,001-5,000 employees

I haven't had a chance to go through all of it, but I would like to see the ability, from an administrative standpoint, for it to collect statistics. I want to be able to see the servers that the agents are installed on. I want it to be able to start doing collections for me by platform: How many Linux servers do I have? How many Windows servers do I have? Statistically give me the information of how things are performing, but I want that in a dashboard, where I can look at a dashboard and I can look at a section. So the ability for me to drill down will make it easier for me.

View full review »
it_user815244 - PeerSpot reviewer
Application Monitoring Specialist at a energy/utilities company with 1,001-5,000 employees

We would like to see data from different monitoring tools. We do have some network monitoring tools and some infrastructure monitoring tools that were already there before Dynatrace came in, and we would like to see if we can send that data into Dynatrace.

Maybe it could send the data from load balancers, firewalls, and everything to Dynatrace. It is my understanding that they are developing on it. Once we get that working, that would be very useful.

There are a lot of features that could be added that would make this a very useful solution, but it is getting there.

View full review »
it_user815250 - PeerSpot reviewer
Performance Engineer at NAIC

I would like to see single pane monitoring.

View full review »
it_user810705 - PeerSpot reviewer
IT Systems Admin at a insurance company with 1,001-5,000 employees

We're still on 6.5, so we've haven't upgraded completely to 7, 7.1. I think most of the things that we're looking for are already addressed in the new product.

One thing that would help would be tighter integration with DCRUM. It's somewhat difficult to drill down and see everything, but I think that's in the future versions. We just haven't seen that yet.

View full review »
it_user793110 - PeerSpot reviewer
Works at a healthcare company with 501-1,000 employees
  • Configuring nodes and agents should be more like plug and play. 
  • Transaction statistics should be more flexible to export and share with tje business side.
View full review »
it_user792114 - PeerSpot reviewer
Senior Software Developer, Technology Development Program at a healthcare company with 10,001+ employees

Data streaming and dashboard loading can be improved to reduce dashboard latency. For example, it takes a significant amount of time to display aggregated data from the back-end to the dashboard. 

View full review »
it_user793113 - PeerSpot reviewer
Works at a healthcare company with 501-1,000 employees

It's too early to comment on the features to be added/tuned.

View full review »
OK
Consultant at a tech services company with 1,001-5,000 employees

Dynatrace could be improved by having a fully functional applications and infrastructure monitoring feature. Their existing stack, which is SNMP-based, does not have full infrastructure monitoring, whereas if we compare it with other solutions like New Relic or Datadog, they have moved into infrastructure monitoring. 

The second improvement I would suggest is in regards to the cost. So far, Dynatrace is the most expensive APM that we sell, even compared to New Relic. I think they can improve a little bit in terms of the license pricing. 

View full review »
RR
Analyst - IT Applications at Merck Group

RFAs submitted via the forum need to be answered or resolved quickly. This truly helps improve the product to the greatest degree.

View full review »
RR
Software Test Engineer at Enova International

It needs a better way to figure out how to dig deeper into the details, e.g., sometimes we have to wade through multiple logs, etc. 

View full review »
RV
Academic Application Support at a university with 1,001-5,000 employees

There is still a certain amount of technical skills needed to be able to understand what you are seeing on it. You also need a large amount of technical or infrastructure skills to understand how and where to install it.

The reason why we are looking at Dynatrace OneAgent is because Dynatrace OneAgent is better at troubleshooting than AppMon. Dynatrace OneAgent now comes with analytic engines and an AI system which helps you troubleshoot quickly. It also does root cause analysis. Therefore, we wouldn't need to do root cause analysis anymore, since it would show us the exact point where things go. 

The capability development and user experience management that OneAgent would gives us is a step above what we have with AppMon. For example, we can see exactly what our full user compliment is leading us towards. With AppMon, we could determine:

  • How they use the systems.
  • What systems they use the most.
  • What effects there are if something goes down.
  • How the user is affected.
View full review »
it_user877260 - PeerSpot reviewer
Senior Service Manager - Digital at EE
  • I would like to see the ability to pull more user-friendly reports. 
  • A nice to have would be the ability to send automated reports to customers who are not a user of Dynatrace.
View full review »
it_user877245 - PeerSpot reviewer
Head of the Software Systems Operation Department at PrivatBank

A role-based view and a Python monitoring tool would make a simple user interface more usable.

View full review »
it_user815334 - PeerSpot reviewer
Solution Architect at a financial services firm

I would like to see machine learning, which will give it even more of an advantage. And the self-healing, which is there, I would like to see it even smarter, to get it to quick healing, itself.

View full review »
it_user815379 - PeerSpot reviewer
ECOM Engineer at a retailer with 1,001-5,000 employees

I want to see an increase in the load, at least to 7,000 or 8,000 transactions per second, just for it to stable for this upcoming holiday, if we do not transition to the new Dynatrace product yet.

What is missing right now is, it doesn't tell me where the problem is. So whenever we find a problem from the customer, or from our incident management team, then we go into the tools and look for it. So we want it to have more problem identification, somehow, just like the new Dynatrace product. They have the problem tab, you can go in there an see it. But AppMon lacks that.

View full review »
it_user815223 - PeerSpot reviewer
Enterprise Monitoring Engineer at a financial services firm with 1,001-5,000 employees

We still have future issues, because the integration is ServiceNow and that is only a reference. It would appear that actually to get further along you can't use just Dynatrace. You'd now have to contract for services to finish up your integrations.

We are changing our ITSM. If we had continued on our current path, they have no integration to a HEAT ITSM. That would have been a big problem for us. Fortunately for them, Dynatrace went through a review of that last year, and they have decided to go to ServiceNow. However, it does appear that the ServiceNow is a reference platform, not an actual solution. It would be better if some of these API implementations and things were not reference solutions. Looks like the partners were working on that, but the company as a whole is not. They are working on their product primarily. They are in some tough competition with New Relic and AppDynamics, so they have to keep on that. Thus, integrations is the weak point.

View full review »
it_user815436 - PeerSpot reviewer
Director Of Integration And Performance at a media company with 10,001+ employees

To be honest with you, I think they have a great roadmap. And the fact that they are using the feedback from the customers to build into the roadmap, is a great feature. I have nothing in particular that I want to see.

View full review »
it_user815454 - PeerSpot reviewer
CEO/Founder at Keizer Consulting Group

One of the things that I was talking about with Simon earlier was getting mobile native replay. They don't have a timeline on it yet, but that's one of the key things we're looking at, to get rid of one of our incumbent products that does replay. 

Also, extended support for some of the agents, the one-agent technologies under Managed. We've got some old legacy platforms that don't have one-agent support yet.

View full review »
it_user810702 - PeerSpot reviewer
APM Platform Architect at a transportation company with 10,001+ employees

There are two main features that we're very interested in. Number one is, when the tool ingests data from other tools, being able to correlate those with the existing topology, so that the AI engine can draw more conclusions in case Dynatrace does not monitor those instances. 

Also, more dashboards like AppMon.

View full review »
it_user792831 - PeerSpot reviewer
Project Manager at a financial services firm with 1,001-5,000 employees

Perhaps there is a FAQ which explains the metrics and how to interpret them, and I just haven't seen it. This would be beneficial in providing context to allow sharing the daily metrics reported within the company.

View full review »
it_user793158 - PeerSpot reviewer
Works at a tech services company with 10,001+ employees

The one thing I do not like about Dynatrace is that their web dashboards are very very slow. They seriously have to improve their web  dashboard configuration and SSL timeouts.

View full review »
AG
Principal Architect at a computer software company with 11-50 employees

For the manage services, they work on CloudWatch logs and are given CloudWatch logs only. I would like more collaboration with AWS and insight into CloudWatch services. This would be valuable, especially when detecting the fault of the root cause analysis. It would make the process go faster. Essentially, more integrated services with AWS would be of help.

View full review »
it_user817713 - PeerSpot reviewer
Works at a financial services firm with 10,001+ employees
  • Wider coverage of platforms supported.
  • Better mapping to true business service rather than purely technical monitoring.
View full review »
it_user815298 - PeerSpot reviewer
QA Performance Lead at a manufacturing company with 10,001+ employees

I am more interested in the end-to-end performance system, not only the server site from the client's side. 

For example:

  • How much time is spent on the client when the user is interacting with the mobile application or even web application?
  • How much time each click took?
  • How much time the page object domain took to load up?
  • Even if it is a mobile app, when you interact with the app, how much time the control took to respond to it? 

Right now, we use the Dynatrace library to build. Then, we would like to generate the overall transaction and the performance it has when the request is coming from different networks across different regions, different periods, and different parts of the world, like the synthetic monitoring solution. So, there are desperate systems. 

What we would like to see is to make it easy, more automated with an easier way of doing these things. OneAgent is an easier approach which you just install it automatically into the installed application and it sends you the information. For the mobile clients, we want to get the end-to-end thing that makes it easier to set up, that will be cool.

View full review »
it_user815319 - PeerSpot reviewer
Operations Level 1 at a manufacturing company with 1,001-5,000 employees

There are certain features which were introduced today here at the Perform 2018 conference, like the playback. I was very much impressed with that. It's going to help us a lot. That was something I was looking for and that's what they did. The new features that were launched today were the ones that we were expecting, and we're quite happy with that.

I can't think of any limitations at the moment. It's too early for me to comment, it's only been two months.

View full review »
it_user815286 - PeerSpot reviewer
APM Architect at a tech services company with 10,001+ employees

There is a limitation on timeframe. Now, if you look at the dashboard, it will state five minutes, then 15 minutes, then one hour, then six hours, and finally 24 hours. I would like them to provide a set of options defining the business hour.

In the morning from 5AM to 6AM is my business hour. If you could give me that option, it would be easier for me instead of just lasting one business hour to finish. This would be a cool feature. 

A lot of organizations are 24/7, but they will be mainly looking for limited data for their business hours. My business hours are about 12 hours, which is when all my analysis is done.

View full review »
it_user815331 - PeerSpot reviewer
Enterprise Monitoring Architect

Can it talk to me? 

But seriously, the additional feature I would like to see: I did like the old dashboards, the legacy 6.3 for example; the way we were able to do the dashboarding in the client. I would like to be able to see that in the new version of Dynatrace. Other than that everything else is far superior to what we had before.

View full review »
it_user815238 - PeerSpot reviewer
Application Performance Engineer at a transportation company with 10,001+ employees

It still has a long way to go to reach that single pane of glass based on the releases that it launched into this training session. It looks like slowly features are coming out every month, and I am expecting more features to be released. However, I would just like to have a solution that cleary works with the current situation, i.e., how we can integrate the products to achieve better results for what we seek.

Also, it does not have mature enough dashboards.

View full review »
MR
Performance Engineer at a outsourcing company with 1,001-5,000 employees

I'd like to see self-healing and I'd also like to see more automation. It looks like is that's the direction Dynatrace is heading in, in their Dynatrace product.

View full review »
it_user815205 - PeerSpot reviewer
Monitoring Engineer at a manufacturing company with 10,001+ employees

I need more experience, because I have not used the tool. As far as I know about the tool, it covers so much. Once I am more familiar with the tool, then I will have more understanding of what I am missing here. Right now, I need more experience.

View full review »
it_user803616 - PeerSpot reviewer
Financial Planner at a financial services firm with 5,001-10,000 employees

I would like to see more features from the desktop client included in the web client. The web client is user-friendly and convenient, but would be even better if we could do in it what can be done with the desktop client.

View full review »
MK
Senior Director IT at BARBRI Inc.

Possibly include some network monitoring capabilities. I honestly feel the product already has everything we would need.

View full review »
reviewer792282 - PeerSpot reviewer
Works at a healthcare company with 501-1,000 employees

It can be improved in narrowing the exact exception/ERROR in application monitoring. It should focus more on app monitoring and capture for some of the known alerts and be able to identify which system is having the issue.

View full review »
it_user788844 - PeerSpot reviewer
Global Alliance Director - DevOps, Vertical Alliance Lead - Banking & Financial Services, INS & HC at a tech services company with 10,001+ employees

Nothing in particular. They could spend more time and effort in creating brand awareness.

View full review »
it_user340329 - PeerSpot reviewer
Analyst at a hospitality company with 1,001-5,000 employees

They need to improve the browser interface. I can’t get it to work visually for some of the things I want to do, and that’s frustrating.

View full review »
SG
Senior Analyst Programmer at a computer software company with 10,001+ employees

I think that they have to make improvements to the product, particularly with regard to the infrastructure monitoring which is not yet complete. Although it's very powerful for application and end user monitoring, the infrastructure needs to be significantly stronger. Configuration is also not so simple and that could be improved. 

This is an expensive solution which makes it difficult to sell to customers. Even though the features are good, the price is too high. At the moment, we are able to sell the product, but only to really big companies. It's quite difficult to sell to a mid-size company. 

View full review »
reviewer1099941 - PeerSpot reviewer
Works with 10,001+ employees

This solution could be improved with better compatibility with legacy applications.

In our case, we were not able to deeply monitor proprietary solutions such as Windows CE or some BI/ERP applications, which either got crashed or slowed down noticeably.

These kind of issues are bound to happen considering the intrusive nature of the instrumentation process (which is necessary to get good performance insights).

However, some of these technologies would often warrant quite an extensive amount of work to be made compatible, if even feasible.

View full review »
reviewer1100139 - PeerSpot reviewer
Works with 5,001-10,000 employees

This solution needs improvement in terms of automation.

View full review »
reviewer1099944 - PeerSpot reviewer
Works with 10,001+ employees

If we can gain more insight into older applications, using not-so-recent technologies, then it would be a plus. Also, having more flexibility to have different user profiles could be beneficial. No real frustration though.

View full review »
AS
CTO at Marketware

In the new Dynatrace solution, support for legacy applications is still not there. Given there is excellent support of legacy applications and protocols in the Appmon & DC RUM offers, they have the knowledge to put it there. Knowledge that their competition simply doesn't have.

View full review »
it_user877782 - PeerSpot reviewer
Head Of IT Operations at OTP Bank
  • It looks like it has already been improved with OneAgent, but it needs migration. 
  • It needs improvement with proprietary protocols for the DC RUM part.
View full review »
it_user877017 - PeerSpot reviewer
Service Delivery Specialist at Experian

The plugin architecture is not very flexible, which makes it difficult to add the custom monitoring not available through Dynatrace, specifically around file monitoring.

View full review »
it_user877161 - PeerSpot reviewer
Senior Technology Specialist at Agility

Cloud monitoring and reporting need improvement, as well as how to manipulate data and export it to share with business executives.

View full review »
it_user815343 - PeerSpot reviewer
Director at a tech company with 10,001+ employees

The business use case is that most people want to see how many orders came in. I'd like to be able to get data out of JavaScript tags, and capture more data. I think that would make it much more useful, rather than using Google Analytics. Instead, have one tool to capture all the stack, that would make it easy.

View full review »
it_user815247 - PeerSpot reviewer
Technical Lead Java Applications at Mowhawk Industries

Cloud monitoring is insufficient. There is something that they are introducing for Salesforce, which is called agentless monitoring that I like. However, it is not going to cover the server side of Salesforce, it is going to cover the UI side of it. So, we would prefer Dynatrace to make more partnerships with major cloud applications like Salesforce, C4C, etc. That way they have an agent in their cloud services, and we can capture the code level analysis of what is going on in the Salesforce side. Right now, we do not, so that would be good. 

View full review »
it_user792246 - PeerSpot reviewer
Tech at a healthcare company with 10,001+ employees

DT Saas: Does not have all the features that Appmon has. Maybe in the future releases it may have all features.

View full review »
it_user793116 - PeerSpot reviewer
Associate Projects at a tech services company with 10,001+ employees

Every time I want to see the PurePath, I have to launch the client. It would be helpful if they introduced this in the browser application. 

Also, configuring alerts is bit confusing.

View full review »
it_user792036 - PeerSpot reviewer
Performance Engineer at a financial services firm with 10,001+ employees

Addition of more statistical features, plus different time series modeling techniques, would really help for future versions.

View full review »
it_user654 - PeerSpot reviewer
Operations Expert at a tech services company with 10,001+ employees
Probably, like so many other products out there, the database reporting engine has an awful lot of metrics that can be used for reports. Could also be considered Pros!Pleased with the attention that Compuware gives their customers and the support process, when needed, works rather smoothly. View full review »
reviewer1098909 - PeerSpot reviewer
Works at a hospitality company with 10,001+ employees

I would like to have the ability to share live data with selected third parties so that they can see how their product is performing for our company.

View full review »
CL
DevOps Consultant at a tech services company with 201-500 employees

If Dynatrace could take out the controller that would be great. It is one less thing to install right now. Though, I understand why they would need it. 

The less stuff that you have on the instances which are running on the actual apps themselves are better for people that watch user products. So, if it could go agentless, that would be great, but I understand why Dynatrace would need it to capture the points. However, every time we spin up an EC2 instance, we have to slap an agent on it and that is more work.

I would like them to make those agents and controllers as small as possible. That would be great. Or, if they could remove them entirely, that would be great too.

View full review »
SS
Technology Lead at a marketing services firm with 1,001-5,000 employees

When compared with other tools, the experience needs improvement. I would like them to build out the interactions and make them friendlier.

View full review »
KJ
Staff Software Engineer at DISH Network Corporation

They should include more mission learning into the product and provide additional performance metrics for application learning.

View full review »
it_user878022 - PeerSpot reviewer
Software Developer at Akbank

Under heavyweight, Dynatrace becomes slower when listing PurePaths. 

View full review »
it_user815259 - PeerSpot reviewer
Senior Software QA Engineer at a consultancy with 5,001-10,000 employees

Getting the EM data, we have to open a browser. Generally, one of the asks from our clients or our engineering team is to change this. However, there is not a performance single tool, which opens a browser. That is one of the problems.

View full review »
it_user815316 - PeerSpot reviewer
Solutions Architect at Datacom Systems (NSW)

The one feature that I was really pleased to see coming is that configuration management - that's scripted configuration management - which really fits into that whole DevOps idea of being able to do that.

I'd like to see the UI a bit more polished. For example, I saw a demo of the dashboards here at the Perform 2018 conference. There was a table of these widgets, but they're not sorted alphabetically and there's, like, 50 of them. So if you want to find your widgets, you're of scrolling up and down. So, small features: Being able to search for widgets, having things more categorized; just a bit more focused on the user experience.

Another example is, we have multiple tenants. If you have them up at the same time, you can't see in the UI which tenant you're in. It doesn't tell you.

So focus on the user experience. I can see where they're coming from in the Agile development process, where they delivering value, but they need to go for a bit of that gold-plating now and just polishing off the UI.

View full review »
it_user815307 - PeerSpot reviewer
Senior Solutions Consultant at a tech services company with 10,001+ employees

I was keenly looking forward to the next releases for this platform. I saw that they are going to release by March something which is really interesting, and I am looking forward to: How a user can replay a session. E.g., if I have access to a website, I can do a whole replay of the session and where it actually went wrong. Right now, there is a log analysis feature. This is maybe a little more deeper than the log analytics in comparison to other tools, like Splunk or Sumo Logic. If Dynatrace can come up with this replay feature, that would be great. 

View full review »
it_user815373 - PeerSpot reviewer
Senior Performance Engineer at a tech vendor with 10,001+ employees

The new Dynatrace release is already fully loaded. I still need to explore it. We are still using it and the new features, like log analysis and session replay, are good. As of now, I don't see any particular feature that is missing in Dynatrace, except one.

I still don't see the full depth of database metrics for database performance management. For example, I use Oracle Enterprise Manager and I use a type of access that provides me a lot of metrics and meaningful ways to evaluate database performance. That is something I don't see in Dynatrace yet.

View full review »
it_user815391 - PeerSpot reviewer
IT Supervisor at a insurance company with 1,001-5,000 employees

I'd like to see native support, because we're launching native apps in multiple countries so we really want to have a really good feel for how those apps are going and how well they're performing, if there are issues. 

The other one is AWS. I think they've just announced something with them. We do have a lot of AWS Lambdas in production right now for a couple of apps we have, so I'm looking forward to that being available to use.

I can't really think of a limitation, I think that it has a lot of good features. Maybe some mobile, tablet-based dashboards, even though I do believe they're already supported, but a better native capability from that perspective, having those dashboards available from the native experience.

View full review »
it_user815217 - PeerSpot reviewer
Application Analyst at Farm Bureau Insurance Of Mi

There are some features that get in-depth into the product and you are having to redo the data across several tiles. You have got cloning at one level, but it would be nice to have cloning at deeper levels. Or, as you are doing the cloning, it would be nice if you could select different options. Then, you are not having to sit there and build dashboards, and spending a lot of time in the cloning area.  

View full review »
it_user793176 - PeerSpot reviewer
Technical Expert at a comms service provider with 10,001+ employees

To be honest, the customer support is not quick and helpful at this stage. We are deploying Dynatrace into our network. I've raised a couple of technical questions with the support team but the response was not fast and didn't cover all my questions at all. I have had to ask some questions two or three times yet, to date, I still have not received a good answer for some questions.

View full review »
JT
Application Performance Analyst at a computer software company with 201-500 employees

It could be more affordable and therefore, more widely used by including more features like DEM as part of licensing cost rather than an additional expense. The DEM is one fantastic tool to monitor traffic hot spots across the globe which enables one to identify user experience trends from all parts of the globe. This is very handy indeed however it comes as an additional feature with additional licensing costs. Would be really welcome if that is included out of the box.

View full review »
reviewer1099854 - PeerSpot reviewer
Works at a comms service provider with 10,001+ employees

So far, OneAgent has been very useful for us. However, there is room for improvement. More integrations could prove very beneficial to us. One example is more AWS Redis integration, which would help us monitor our digital estate more efficiently than we do today. Licensing and user management could also be improved.

View full review »
MC
Technical Manager at a tech services company with 10,001+ employees

Because we are financial, there are certain things that we cannot put on the cloud. However, that is a given fact, not only for us. It is a given fact for any financial company because of PCI compliance. Because of PCI compliance, companies don't take the risk of putting data in the cloud. Otherwise, we have had a very good experience with the cloud.

View full review »
it_user877938 - PeerSpot reviewer
DSI - Direzione Sistemi Informativi at Intesa Sanpaolo
  • The product could be faster and lighter, especially the rich client which uses many resources. 
  • Graphically, it is not good.
View full review »
it_user815370 - PeerSpot reviewer
Senior Software Engineer at a tech vendor with 51-200 employees

I like that the new version has aggregated Waterfall, but I'm told that it's not gonna come to AppMon. I would like that to happen to AppMon.

I would give AppMon an eight. And the reason I don't rate it higher is that the learning curve on the tool is... You have to have some experience with it to be able to figure out where to find things, and the best way to get to things. But once you know that, it's a really good tool.

I would recommend Dynatrace. I don't have any problem recommending it.

View full review »
it_user815265 - PeerSpot reviewer
Enterprise Systems Technology Monitoring at a insurance company with 1,001-5,000 employees

I would like better plugin support, because they are constantly asking us to do plugins, saying "Yeah, we can do that. Use this plugin."

Then, the moment something goes wrong with that plugin, I have no way of getting help. They recommend, "Contact the plugin author." You are kidding me? Those guys do not have any obligation to respond. They wrote it, but they do not have to support it. 

View full review »
it_user815394 - PeerSpot reviewer
Senior Software Engineer

It would be nice to get the AI piece into AppMon. If we can't get to where we need to be, it would be nice to have that AI as part of it. And I think, actually, you can do it now with the availability of Davis.

View full review »
it_user815352 - PeerSpot reviewer
Consultant at Infosys Technologies Ltd

With Linux or Windows, it automatically takes care of everything, so there's no need for you to do any manual config changes. But when it comes to AIX - because I implemented it two weeks back - you have to go back to kind of an AppMon approach, where you instrument agents for .NET applications. So if Dynatrace could make those changes and make it automated, that would be one of the biggest action items.

One of the features that we are lacking is on the reports side. We don't have much reporting available. And the dashboards. I checked on their blog and they said that they are working on the dashboard front where you can create the dashboards. We do have dashboards available. They said they are bringing in a lot of things there, so I'm looking forward to that, on reports.

And there's no download action for the reports, so if they could add something like that, it would add value for us. We cannot save data for more than seven to 10 days, so it would be better to add a feature for downloading. At least we could store the data and then we could compare for ourselves, where we are starting and where we are and where we are heading. I would have those metrics, that's something I'm looking for. 

They do have some APIs where you can feed the data into Splunk. 

View full review »
it_user815274 - PeerSpot reviewer
Systems Admin

Some of the complexities, especially with dashboarding, could be improved. While I know what I am doing, I am trying to get the developers to create dashboards and they just will not do it. They will just ask me, "Hey, can you make this for me?" It is like, "I can show you guys how to do it," and they respond, "Nah, I don't want to learn that."

With the newer products, they have improved them. However, the dashboarding process and creating measures and metrics, it needs to be made a little bit easier and more simplified. 

View full review »
it_user354771 - PeerSpot reviewer
IT Architect Specialist/Manager at a tech services company with 1,001-5,000 employees

One piece that we think that's missing is, there were thread names that were missing in analytical information in the Dynatrace solution, versus the AppMon solution. The AppMon solution gives you that information, and it is very helpful for connecting dots and bringing all the pieces together.

There is another challenge, which is in case of the Managed solution. In our old solution we could simply export the data as session data, and that would be imported and seen. Now, if we are using the Managed solution, then giving someone access to that solution is a challenge. We can handle it, but it's different than taking screenshots and saving that information the way we used to. The copy/paste features that were there in old application - because it was a fat app - were nice, compared to browser-based app, because you cannot really use those features anymore. There are pluses and minuses that we see.

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it_user815196 - PeerSpot reviewer
Senior Manager Network Architecture at a logistics company with 5,001-10,000 employees

The mobile app provided by Dynatrace could be improved, especially the DCR mobile app because it does not have some of the basic functions, like push notifications or even customized reports. It is very basic. I can't use it. I have to use the full app version. Whereas if you have a good mobile app, it actually gives you all of the notifications and you can drill down, which would help.

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it_user792168 - PeerSpot reviewer
Technical System Analyst at a financial services firm with 10,001+ employees

Ease of Use. I find it is very difficult to train someone in using this application. As amazing as it can be, the learning curve is extensive.

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it_user792960 - PeerSpot reviewer
Project Leader at a tech services company with 10,001+ employees

We are still exploring features. But one feature which would be great in the next release would be that it provide a summary of the main fail point for frustrated users, instead of our having to go to PurePath and look for it. It should provide the list of pain point areas in report format.

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it_user792552 - PeerSpot reviewer
Manager Software Quality Assurance at a transportation company with 1,001-5,000 employees

Dynatrace has been difficult to set up and use to diagnose problems in the past due to the complex nature of the tool. However, I have seen great improvements over the years to make this easier to do as well as the latest versions incorporating smart technology to more quickly help diagnose issues and pinpoint the problem. Looking forward to seeing continued improvements in this area. 

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it_user793350 - PeerSpot reviewer
APM Consultant at a tech services company with 1,001-5,000 employees

UEM/RUM works great for web clients and Android and IOS apps, but for other rich clients it's a lot more challenging.

The new Dynatrace solution lacks test-automation integration inside the CI pipeline. I hope that will arrive soon.

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it_user262080 - PeerSpot reviewer
Architect Software Test Engineer at MAS Global Consulting

Solid PRD deployments.

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it_user248511 - PeerSpot reviewer
Consultant at a tech services company with 10,001+ employees

They could facilitate the installation of the agent on server applications for other languages, such as C++.

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it_user138303 - PeerSpot reviewer
Owner with 51-200 employees

Presenting the virtualisation technology. dynaTrace can be feed by VMware metrics, via de Vimservice or via the Vhost, it can pick up performance metrics like disk usage etc. In my opinion I like to get a visualisation of all the relations between the virtualisation layer and its SAN storage. It is really spaghetti, something the Ruxit tools helps to make it transparent. Why is this a benefit? Because VM's can move from one physical machine to another, automatically. This can disrupt end user experience/availability. It can also helps a lot to understand the relation between the end user and the misty back end components like virtualisation and storage, to close the gap between the usual understanding of applications, web servers, databases and virtualisation.

Also the Tibco diagnosing should be improved. Most of the Tibco monitoring tooling fall behind on the matter of track and tracing individual messages on the ESB bus (Tibco Spotfire  can do the trick, but is not chain aware) . You can't see the latency of individual messages on the bus in relation to resource consumption on the ESB bus.

The sequence diagram should be improved from the SOA point of view. Please show the latency of each individual Tibco service and map it on the Sequence Diagram, in real-time.

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it_user657 - PeerSpot reviewer
Manager of Operations at a outsourcing company with 1,001-5,000 employees
-Pricing -License model View full review »
JM
Sales Engineer at a computer software company with 1,001-5,000 employees

I think they're working on even more integration from external third-party input, but that is ongoing. So the faster it's there the better. Clock monitoring is one of these areas where improvements can be made.

Another thing is that, although the cost for Dynatrace has great return on investment, it could be cheaper. 

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it_user1362276 - PeerSpot reviewer
Cloud Engineer at Clearsale

Dashboards and monitoring capabilities can be improved for monitoring applications in Azure. In Azure, it would be cool to be able to monitor network consumption as well as flow communication.

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reviewer1100136 - PeerSpot reviewer
Works at a pharma/biotech company with 1,001-5,000 employees

The user interface needs improvement. Sometimes it is not really clear how you can get to the right place, where you can find all of the information you need. It is sometimes really difficult to understand. If the user interface were made more intuitive then it would really benefit the product.

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reviewer1100124 - PeerSpot reviewer
Works at a pharma/biotech company with 1,001-5,000 employees

The configuration options should be better accessible. Sometimes it is hard to find the right setting for what you want to change. In K8s deployments, the configuration of the Active Gateway sometimes changes, and when it's automatically updated the monitoring breaks and you don't know why.

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reviewer1099893 - PeerSpot reviewer
Works at a retailer with 10,001+ employees

The configuration of this solution is quite complex.

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VC
Program Manager IT at a tech services company with 10,001+ employees

Two things that can be improved are the licensing and the Business dashboard.

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it_user884388 - PeerSpot reviewer
Application Performance & Infrastructure Engineer at Medical Mutual of Ohio

Dynatrace is a rapid release product, so new features or support for newer tech are being added all the time. Our primary wish list for RFEs or feature requests are additional integration options with ticketing systems. Although, we are able to work around it, 'ticketing' is not a core function of the product.

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it_user878073 - PeerSpot reviewer
IT Application Architect at ASML

Bring the interface to the same level as OneAgent. v.7.1 is a good improvement, but it has not been integrated into our environment yet.

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it_user815418 - PeerSpot reviewer
IT Director at a insurance company with 10,001+ employees

We're thinking about moving to Dynatrace because AppMon is not scaling for us. One of the reasons I'm here at the Perform 2018 conference is to find out if there is a better way to use the product, not knowing that they were talking about the Dynatrace version. But to me, that's the logical place to go now.

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it_user815211 - PeerSpot reviewer
Regional Sales Manager at a tech services company

Introduce a cool feature called "all monitoring", or something like that. It briefs an entire session for you, monitoring and replaying that entire session, so it becomes very easy. A cool feature which I can sell to my customers, which can drive more customers to Dynatrace.

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it_user815190 - PeerSpot reviewer
Programmer at a financial services firm with 10,001+ employees

Mainly navigation needs improvement. It is easier to follow a flow. Following the flow of the admin now is not easy.

The UX/UI needs improvement. It is not easy to learn. 

I really want to use the new Dynatrace dashboard.

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it_user792072 - PeerSpot reviewer
QA Perofrmance Test Lead at a financial services firm with 10,001+ employees

I would suggest to have more rich client features on Appmon as soon as possible. I agree most of the things can be done using Appmon, but users (like us) are bit hesitant to use Appmon compared to the Client.

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it_user793107 - PeerSpot reviewer
Sr EAI Consultant at a tech vendor

Current issue is adding a new resource or removing an old resource. It would be helpful if we could include group distribution email IDs for alerting.

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it_user248919 - PeerSpot reviewer
Technical Architect at a computer software company with 1,001-5,000 employees

One are that I could see improvement is a better data collection and management. At times I saw that there was a ton of data available, but that also meant a ton of data to cipher through and analyze to evaluate. I often had to utilize Compuware engineers that specialize in data analysis to help gather and diagnose the data that we collected.

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Clifford Neilson - PeerSpot reviewer
Service Delivery Manager at choice sourcing

The reporting could be better.

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reviewer1099926 - PeerSpot reviewer
Works at a manufacturing company with 5,001-10,000 employees

This solution would be improved with the addition of annotations for automated custom metrics creation.

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it_user877956 - PeerSpot reviewer
Online Fraud Manager at TUI UK
  • Needs a greater meta data capture.
  • Usability on the front-end for non-technical people. Although, it does prove great support and problem solving collaboration.
View full review »
PA
SRE Manager at a tech vendor with 501-1,000 employees

If Dynatrace is capturing everything in your application, it has to "sense" that information, and that sensing needs sensors which we have to include in our applications. The more you apply sensors - the more details you want  - the more you have to increase the level of sensing. If I increase the level of sensing, my application's performance goes down, because something is there that is, again and again, checking each and every thing in the application. So that load on the applications increases.

So, many times my applications used to crash because Dynatrace was working on them. So that was a negative point. We had to remove some sensing; either we had to reduce the sensing or we had to remove Dynatrace immediately. So that is one thing we don't like about Dynatrace.

And the second is dashboarding. The dashboarding in Dynatrace is not very good. We have used other monitoring tools like AppDynamics. We are also using AppDynamics for some of our products. If I compare Dynatrace with those monitoring tools, the dashboarding is not as good. If I have to create a dashboard it takes me time, the experience is not that good. The automatically generated reports are good, but the dashboarding was something we were expecting but did not get.

Also, sometimes it happens that we are not able to capture things. For example, if a person is logged in from India, from the city of Mumbai, and is using a Chrome browser, and his email ID is xyz@abc.com. But what happens is, Dynatrace just fetches two pieces of the information, not all of it. Sometimes it gets it all, sometimes it doesn't. So that also came into picture.

The last and the most important, which we did not like about Dynatrace - and that's why we switched to other monitoring tools recently - was the support. We were not able to get proper, good support from Dynatrace. We had to raise a lot of tickets and then, one fine day their people would eventually come around and resolve the issues. The input we had to give them was very high. Support was very bad for Dynatrace, especially in the India region.

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it_user815271 - PeerSpot reviewer
Senior Engineer Architect at a leisure / travel company

We are waiting on the new features to see how they perform.

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it_user815229 - PeerSpot reviewer
Middleware Engineer at a insurance company with 1,001-5,000 employees

We do not know, because we are currently on the AppMon and we are looking at converting to OneAgent. Therefore, we are in that middle realm saying, "OneAgent, which is now Dynatrace, what is it going to buy us?" 

Then, we can say, "Well, what else might we need?"

Previously, we called support mostly about implementation issues. Docker was one which was early on and the support structure for Dynatrace. Typically, they were trying to help us figure out third-party applications and where the monitoring agent should be located. 

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it_user815442 - PeerSpot reviewer
Senior Engineer at a financial services firm with 10,001+ employees

There are some features that are specialized towards our industry, but more along the lines of: Say you have a group of systems in a homogeneous environment and you'd like to find out if any are differing in their configurations, versus the rest of the group, I think it would be helpful if the AI would help bring that forward. You can already define a group of servers or machines, so if the AI would pick up on this group of machines, that they should have a standard configuration and say, "Some of these machines don't have that standard configuration." It would raise a problem or an alert. I think that would actually be very helpful.

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it_user815310 - PeerSpot reviewer
Architect Software at Desjardins

The missing feature that we really need to have is session playback, because customers say, "Oh, it didn't work! I have the error page," but it is very difficult to point to exactly what they do. That is why with session playback it will show us exactly where the customer pointed, clicked, or went. This makes it easy for us to see, "Okay, you went there," because before we used the view. Right now, we do not have a user-action type in the reality to follow page to page. Now, with the new future that Dynatrace is releasing, it is exactly what I wanted.

Also, I would like a tool that can give me a one page view of all the problems and issues.

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it_user815304 - PeerSpot reviewer
Senior IT Architect at a comms service provider with 10,001+ employees

They need a capability similar to Tealeaf where you can actually view what the consumer is doing and record the sessions. That is the biggest missing element. Tealeaf has done it before with the Dynatrace product and exploited it, but from what I understand is Dynatrace is now incorporating this feature into a future release.

It is lacking in another area. However, I do not know if it is the way we configured it or not, but it is historical data. I do not like after 60 days or 90 days it gets aggregated to summary data. I would like to be able to analyze specific PurePaths after 30 days or 60 days with real numbers. I believe that is a limitation that we have put in place in our storage. I can't say it is a Dynatrace product problem or not, so I do not have an answer to this.

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it_user815283 - PeerSpot reviewer
IT Manager

The messaging layer is not really capturable and measurable right now. We have had this this ask for years. Examples would be like IBM DataPower devices, literally just translates message types. It would be nice to see what the weight is on there to put some sort of measure on them. 

EMS or JMS: Really with JMS base transports, there is not much there. I know a product or two ago, they added a visualization piece, but it does not actually measure anything.

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it_user815256 - PeerSpot reviewer
Director Business Operations at a financial services firm with 10,001+ employees

Definitely something to be improved is that OneAgent runs as a route, and not all applications want to run as route. Part of the problem is different technology companies will have various rules, regulations, and policies around what can run as a route. Thus, OneAgent running as a route is a security threat as far as some companies go. Especially in the payment industry, nobody wants to run as a route. Therefore, if they can avoid that and provide something as a non-route solution, that would be excellent.

There are still a lot of unknowns and a lot ahead. We also have a lot of competitors trying to actually sell in many different ways, and every company has a unique pitch when they are trying to sell their product. Good and healthy competition is the way to go, because I would still like to see more benefits from Dynatrace.

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it_user815364 - PeerSpot reviewer
Operations Manager

I would like to have something more along the lines of the old DC RUM, because we have lot of clients with old technologies, legacy technology, and we really want to integrate it with Dynatrace so that they can use just one single product. So, better integration with legacy products.

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it_user815208 - PeerSpot reviewer
Developer at a tech services company

There are some cool features which they are trying to include like the tracing and the client side errors with the view. We could see the number of the problems where it is coming from, but we couldn't get in too deep to what exactly the problem is and what exactly the user is doing to see the error.

This a cool feature that they are trying to implement with video, which I appreciate a lot. It is not only that you are seeing that there is an error, you are also seeing where it is and what exactly the flow that caused the error. This feature has been announced it, and I was surprised by that, as it was exactly what I was looking for.

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it_user815199 - PeerSpot reviewer
Infrastructure Engineer at a insurance company with 1,001-5,000 employees

We would like to see more external tool integration, which is critical for us. We are a best of breed, or at least try to be, customer for tools. 

We would also like to see all the good data in a single view across multiple tools, so that access to integration is critical. 

This would definitely gets us going forward in the right direction.

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it_user815184 - PeerSpot reviewer
IT Service Owner at a insurance company

We might have a couple of technologies that we would like to see supported. I noticed a fairly new integration for Slack, I might want to see integrations into Microsoft Teams, or something like that, similar to what is there for Slack. Not sure what is already there.

I still need to learn is how to share information. There are lots of features to share information, but we need to learn to leverage that, both on the web browser and on the mobile app. How do I create the curiosity, not only technical people, but from the product owner's perspectives into their applications?

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it_user786417 - PeerSpot reviewer
Evangelist & Practice Lead at a consultancy with 1-10 employees

The thing with Dynatrace is the speed of releasing new capabilities and features. The one thing I am really missing is the final Azure dashboard. Further, I hope Dynatrace will release an on-prem API synthetic test soon, as that is really desired.

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it_user248907 - PeerSpot reviewer
Systems Administrator III at a retailer with 10,001+ employees
  • Either use less system resources and be faster or use more resources to pre-compute the PurePath on recent X minutes of data
  • More flexibility with refresh times
  • More UI options
View full review »
it_user278757 - PeerSpot reviewer
Assistant Manager at a tech services company with 1,001-5,000 employees

Better intelligence in terms of identifying business transactions, would be appreciated. Also useful, would be pointers to recurring issues and auto incident management.

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FR
Integration Architect at a financial services firm with 1,001-5,000 employees

The solution could improve on integration, cloud services, and making the configuration less difficult.

In a future release, I would like to see better management reports on the dashboard.

View full review »
HG
Gerente de Operaciones at a consultancy with 1-10 employees

The solution needs better integration with networking appliances such as rotors, switches, and firewalls. It needs to work better with SNMP protocols and the like.

Dynatrace should put a little bit of effort into releasing documentation. They have a lot of new features that come out regularly. Pretty much every month there are new features. However, its information on those new features is scarce. Sometimes there's technical implementation information, however, it's really small. There needs to more information in order for the documentation to be useful. Some users are not that technical and need a little more help to understand the new features.

They should automate some settings. 

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RW
Team Leader at a manufacturing company with 51-200 employees

The user interface needs to be improved.

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reviewer1099020 - PeerSpot reviewer
Works

The extending of Dynatrace with plugins can be better. 

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JL
Senior consultant at a computer software company with 201-500 employees

As the product is evolving quickly and product features are added on a monthly basis, a more transparent roadmap would be more than welcome.

Also, some parts of the business operations, such as pricing, should be improved since the terms are changing and it is not easy to do estimates.

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it_user877881 - PeerSpot reviewer
CTO at Bancovo.pl

.NET core support to the level of Java (at the moment, it is limited).

Custom reporting capabilities should be extended, because it now has basic charting capabilities. Alternatively, Dynatrace can create a bunch of plugins to popular BI platforms (e.g., Microsoft Power BI). All to allow custom reporting as well as SLA-oriented reporting. 

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it_user877212 - PeerSpot reviewer
Solutions Engineer at Saga plc.
  • Include network monitoring in more detail for deep dive analytics of network components. 
  • Needs more compatibility of platforms out-of-the-box.
View full review »
it_user815253 - PeerSpot reviewer
Senior Consultant at a financial services firm with 10,001+ employees

We do not have any web monitoring with Dynatrace, so this is something we are looking at. At the moment, we are using another vendor products for most of our web solutions. We are looking at how well Dynatrace works with web solutions as we use Akamai for most of our web monitoring/solutions.

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it_user815415 - PeerSpot reviewer
Application Support Analyst

We have a couple of one page apps that it has a problem with because it doesn't call to the server all the time. I believe part of that is taken care of in the next version. That was the biggest thing for me. That's one of the reasons we haven't really siloed up too, because of that.

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it_user802467 - PeerSpot reviewer
Chargé d'affaires at a financial services firm with 5,001-10,000 employees
  • Even if the engine can manage a huge amount of data, requests take time to succeed.
  • The heavy client is not really user-friendly and the concepts (while powerful) are unintuitive.
  • Automated reports are ugly, but the latest releases improve the web interface: A smarter way to share dashboards and indicators.
View full review »
it_user792384 - PeerSpot reviewer
System Engineer at a tech services company with 10,001+ employees

Dashboards are too clumsy, so it is good to keep less on dashboards and be easier to find the sections. 

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it_user792240 - PeerSpot reviewer
Vice President of Field Operations at a non-tech company with 11-50 employees

No major request for additional features. 

Ability to better identify SDQ script errors would be helpful.

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it_user792222 - PeerSpot reviewer
QA Manager at a financial services firm with 51-200 employees

The cost is somewhat high.

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it_user792159 - PeerSpot reviewer
IT Manager, Portal Technologies at a consultancy with 1,001-5,000 employees

There are a couple gaps in the network reporting that we would like to see cleared up a bit. Other than that, it works like a charm.

View full review »
NA
Programmer Analyst at a tech services company with 10,001+ employees

Enterprise application monitoring for synthetic, as is, only captures http/https transactions. 

View full review »
HB
Technical and Application Architect with 1,001-5,000 employees

Some technical architectures are based on an event mechanism operating via a publish/subscribe system. APM technology sometimes reaches its limits to go upstream. 

It should also be remembered that APM is often useful in production where problems are difficult to reproduce. You must be careful in using Dynatrace so that the overhead is limited.

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it_user792039 - PeerSpot reviewer
Senior Project Manager at a tech services company with 10,001+ employees

The web-based UI needs to be improved. The client seems to be heavy on laptops and desktops. Some reports are only on the client versus the Web UI.

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it_user788784 - PeerSpot reviewer
Managing Partner at a consultancy with 1-10 employees

Richer, deeper partner channel: It needs to expand and deepen the business use cases, where their solutions can help.

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it_user788868 - PeerSpot reviewer
Practice Manager, Performance at a tech services company with 11-50 employees

The licensing model is confusing in solutioning clients for the number of hosts needed to deploy. It is difficult to determine without the assistance of Dynatrace employees. The product is superior to others, but it comes with a price tag that is often difficult to position back to clients.

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it_user254616 - PeerSpot reviewer
Module Lead with 1,001-5,000 employees

The tool needs work on the performance monitoring part, as it is not providing specific details due to some issues in agent connectivity.

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it_user877980 - PeerSpot reviewer
Senior Configuration Manager at Tieto
  • Provide even more details about problems.
  • Needs a clearer view for Smartscape.                                      
View full review »
it_user877947 - PeerSpot reviewer
Project Manager/IT Infrastructure Architect at CHAMP Cargosystems

Dynatrace SaaS still lacks configuration API or command line which would allow moving configuration from one tenant to the other.

View full review »
it_user877950 - PeerSpot reviewer
Senior SW Architect at Tieto

Waiting for the session replay, because it seems to bring the end user interactions available for the developers.

View full review »
it_user877776 - PeerSpot reviewer
Solutions Architect at GMV
  • Container log monitoring
  • Multi-customer accounts on one server
  • API photo third-party tools integration
View full review »
it_user877812 - PeerSpot reviewer
Head of Monitoring Unit at BMS Consulting
  • Improve Dynatrace for the following industries: telco, eCommerce, and banking.
  • Needs better visualisation for the service health model, which contains different modules, services, devices, etc.
View full review »
it_user877764 - PeerSpot reviewer
Service Delivery Manager, Application Performance Monitoring at Span
  • Custom reporting is still missing. 
  • PurePath exports was a great feature in AppMon, but it is sometimes missing in Dynatrace.
View full review »
it_user852528 - PeerSpot reviewer
Consultant at a tech services company with 1-10 employees

I'd like to see more agents ready to be deployed. I know that it's possible to develop integration with Dynatrace API, but in day-to-day operations it's hard to do that kind of customization. So if they had more agents for more platforms and more applications, I think it would be better.

View full review »
it_user815181 - PeerSpot reviewer
IT Systems Monitoring Consultant at a healthcare company

I would like to see internal synthetic tests in the next release, which is already on the roadmap.

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reviewer805026 - PeerSpot reviewer
Sr. Systems Engineer at a tech vendor with 501-1,000 employees

I would like to see the Business Transactions made easier, so you can distinguish users and companies (this can get very hairy for a large multi-tenant application). 

We should be able to easily simplify both the charting and slicing-and-dicing of user metrics with cookies that contain customer/user information.

View full review »
it_user794505 - PeerSpot reviewer
Systems Engineer at a tech vendor with 1,001-5,000 employees

Everything is great, but the licensing could always be cheaper. With the every growing tool set of Ops teams, we find it harder to budget for tooling while ensuring we still have the proper insight into our applications. 

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it_user792030 - PeerSpot reviewer
Web Developer at a university with 5,001-10,000 employees
  • Configuration could be simpler. 
  • Alert triggers could be easier to setup and more granular. 
  • We sometimes receive alerts for things we would rather not get alerts about.
View full review »
it_user792024 - PeerSpot reviewer
Web Developer at a university with 5,001-10,000 employees

It could be organized better in the dashboard. Ease of use could be improved because it can be hard to determine how you made it to the screen you are on and how to get back to it later.

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reviewer1100115 - PeerSpot reviewer
Works at a manufacturing company with 5,001-10,000 employees

We would like the AI to produce more scientific data with less configuration. That will help us, as the customers will focus on integrating all of the IT, without hassle.

We need more options for sharing and exporting reports to other systems and platforms.

View full review »
reviewer1100067 - PeerSpot reviewer
Works at a insurance company with 5,001-10,000 employees

I think Dynatrace needs improvements with respect to reporting; not just performance, but the business-level reports. The navigation can be improved because when you press the back key, sometimes you lose the time frame. Also, when you are in a problem description and want to leave, it is hard to do.

View full review »
PR
Solutions Consultant at Fujitsu Finland

Reporting and dashboards could be better, compared with competitors. However, Dynatrace has excellent API for data mining but requires extra reporting tool.  

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it_user182112 - PeerSpot reviewer
Works at BAKOTECH
  • Product reporting still needs improvement.
  • Session export for offline analysis, like it was in AppMon, would be also nice. 
View full review »
it_user877821 - PeerSpot reviewer
IT Infrastructure Architect at Lærerstandens Brandforsikring

It needs education and training to ensure you get the full value of your purchase. Maybe add in a certification for Dynatrace.

View full review »
it_user815439 - PeerSpot reviewer
Technology Leader at a insurance company with 10,001+ employees

The session replay. That's probably the biggest. I think that's the struggle right now, the ability to reproduce the customer's behavior. "Oh, I had a spinning wheel," or "I observed a error." And you're wondering, "Okay. How? How did you do that?" and they say, "I don't remember." Being able to replay exactly, the exact screen movements and everything, it's very indicative of a good feature.

One of my key focus areas does deal with performance testing, and Andy, here at the Perform 2018 conference, had a good session on performance testing. But it was a lot of utilizing a custom thing he built and "hooks" there, but they should make hooks into some of the more modern performance testing tools a little easier. I think that would go a long way.

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it_user792120 - PeerSpot reviewer
Technical Lead - Platform Services at Touchtunes Interactive Networks

I would like to have more visibility into Python processes. Meanwhile, we are thinking about "fronting" our Python processes with a fully supported web server, such as Nginx.

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it_user792537 - PeerSpot reviewer
Senior System Engineer at a comms service provider with 1,001-5,000 employees

End-to-end monitoring could use more default dashboards.

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it_user793068 - PeerSpot reviewer
Business Analysis Manager at a tech vendor with 10,001+ employees

It would be great to have Synthetic automatically retrieve what the customer sees on his side.

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it_user793122 - PeerSpot reviewer
Vice President Of Software Engineering at a tech vendor with 201-500 employees

Adding people to alerts has not been very intuitive. That is really my only negative feedback.

View full review »
it_user788040 - PeerSpot reviewer
Solutions Engineering Manager at a tech consulting company with 10,001+ employees

A useful addition for known issues would be the ability to automatically perform certain activities as a first attempt to resolve issues which are creating a problem.

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it_user248514 - PeerSpot reviewer
Senior System Engineer at a tech services company with 10,001+ employees

They could increase the restrictions available for user-based roles.

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reviewer1099902 - PeerSpot reviewer
Works at a leisure / travel company with 201-500 employees

The thread traceability is something that needs improvement.

View full review »
reviewer1099827 - PeerSpot reviewer
Works

For an easy view of global and entity-specific configurations, a separate tile or pane aggregating these configurations should be implemented. This would make managing global or entity-specific configurations easier, as it would show previous configurations made to the environment by another DT user.

View full review »
reviewer1098681 - PeerSpot reviewer
Works

I would like to see more default dashboards included, and maybe more possibilities in terms of customization.

View full review »
it_user877986 - PeerSpot reviewer
Systems Team Manager at MANGO

Searches should be faster. 

View full review »
it_user877893 - PeerSpot reviewer
System Engineer at Colruyt Group Services

Make it easier to define applications. E.g., provide an API for applications defined by REST services.

View full review »
it_user877758 - PeerSpot reviewer
Expert Middleware at Real Solutions Luxembourg

Better root cause detection and improve root cause categories. In some cases, the root cause points out only a clue of what has happened.

View full review »
it_user877338 - PeerSpot reviewer
Senior SysAdmin at Innovation Strategies S.L.

The dashboard tool needs to be improved. We need more options, because the look and feel is too old-fashioned.

View full review »
it_user815262 - PeerSpot reviewer
Senior Software Engineer at a tech company with 1,001-5,000 employees

The AI thing is a boost, but it is not in AppMon. It is in Dynatrace. If AppMon could also incorporate it, that would be great.

The main thing is more about the dashboard. Currently, it does not keep the snapshot data. It only keeps it for a very short duration. Because of that reason, we cannot get more reports. If we can somehow option a way to preserve the data and keep it for a longer time, or have that feature, that would be good.

View full review »
it_user815433 - PeerSpot reviewer
Manager Of Technology Development with 51-200 employees

To me, dashboarding is still a little bit sketchy. I'm definitely of the mindset that the problem cards are just more than enough. But when you're making that transition from AppMon, which is very dashboard-oriented, over to Dynatrace, which is no dashboards, there needs to be something in between so that business buys in a little bit. To me, setting up the dashboards is not that easy to do.

There should be something that would help transition, especially customers like us who already are heavily into AppMon. I would transition my dashboards over so that we don't have to recreate them, because recreating them is very difficult in Dynatrace. I get that they're two different systems, but any legitimate company that is doing that... 

If you're starting in one or the other, you're totally fine. But if you're porting over... My boss has to do a whole business case on why she wants to do it, and it's really hard to say, "Oh, the dashboards that you had on the team that you were using, you're not going to get over here." Or, "You have to re-create them all over again." People are going to ask questions about cost, who is going to do that. Although the tool automatically does that, business hasn't seen it yet. So it's a really hard sale. I would love to see some kind of integration so that we can say, "Okay, we transferred at least 80% of your dashboards over."

View full review »
it_user795192 - PeerSpot reviewer
Development Manager at a tech services company with 11-50 employees

I would like to see Redis calls being included in the "PUREtrace" functionality. It would be great to see the different Redis calls and find bottlenecks.

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it_user792216 - PeerSpot reviewer
Quality Assurance Automation Engineer at a tech vendor with 201-500 employees

With new versions coming out, staying up to speed and training needs. Dynatrace provides this via many outlets, so finding resources to keep yourself relevant within the tool is not that challenging. 

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it_user792270 - PeerSpot reviewer
Solution Architecture & Design (Performance Engineering) at a tech services company

The web version of the client interface needs more features that are in the Java-based thick client. I barely use the web interface because I cannot get the level of detail that the thick client provides nor can I perform the bulk of the administration tasks I do on a regular basis.

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it_user793332 - PeerSpot reviewer
Network Administrator at a tech vendor with 10,001+ employees
  • More Integration with cloud services
  • Simplified licensing
  • Single pane of glass view
  • Simplified reporting
  • Integration with ServiceNow and PagerDuty
View full review »
it_user793128 - PeerSpot reviewer
Devops Engineer at a tech services company with 10,001+ employees
  • Requires application knowledge
  • Hard to use for beginners, to setup and explore
  • DevOps plugin monitoring tools need improvement
View full review »
it_user792108 - PeerSpot reviewer
Application System Analyst at a financial services firm with 1,001-5,000 employees

I do not know about how our contract is structured. From what I have heard in the company, Dynatrace is expensive. 

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it_user151044 - PeerSpot reviewer
Systems Engineer at a computer software company with 501-1,000 employees

Generally their support is pretty good, but on occasion you can tell you get someone "new", in which you know more than they do.

View full review »
GL
Dynatrace Technical Consultant at a tech services company with 51-200 employees

They're generally going in the right direction and they're quite responsive to feedback. You can vote on features and whatnot. If enough people vote for a feature, they'll get it put in. 

The solution could be more seamless. The user interface could be better and they could offer more integration. 

We'd like it to be more user-friendly, which, in our case, might be a big ask as we have a fairly complex environment. 

View full review »
it_user738420 - PeerSpot reviewer
Consultant at Reply

It would be nice to have a simplified monitoring feature for non-Java applications.

View full review »
RS
TitleICT management division director with 501-1,000 employees

I would like to see an App store for plugins and extensions. This would provide a single point for all Dynatrace users to download and install product extensions from.

View full review »
reviewer1099095 - PeerSpot reviewer
Works

The web interface, in some cases, is a little ambiguous to use. From passing through different screens to go and drill down, to not propagating the filter timeframes from different screens.

Apart from that, all of Dynatrace’s features are a real plus to have implemented.

View full review »
reviewer1099044 - PeerSpot reviewer
Works

We would like to see more third-party tools for training.

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reviewer800763 - PeerSpot reviewer
Manager at a comms service provider with 1,001-5,000 employees

It could improve its GUI interface. The GUI design is too crowded and the icons are small. Sometimes I end up clicking on the wrong button.

View full review »
reviewer877941 - PeerSpot reviewer
President
  • Provide much better alignment between AppMon and Dynatrace
  • Add support for Ruby.
  • Make sure older frameworks, like PHP 5.3, are supported.
View full review »
it_user877830 - PeerSpot reviewer
Scrum Master & Technical Service Coordinator at a tech company with 5,001-10,000 employees

Log analytics in the classic synthetic and RUM tools would be a great addition. Although, it is understandable that this is offered as a good reason for migrating to Dynatrace.

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it_user877824 - PeerSpot reviewer
Co-Founder

We would like to see more dashboarding capabilities and the ability to export custom reports. Additionally, we would love to see more advanced log analytic capabilities, though the current ones are already ahead of competition.

View full review »
it_user877332 - PeerSpot reviewer
Software Test Team Leader at MIND CTI
  • Monitoring asynchronous code requires manual instrumentation (most of the time). 
  • Some autodiscovery capabilities would be nice in the tool.
View full review »
it_user877257 - PeerSpot reviewer
Solutions Architect at Spica Solutions.pl
  • We have some issues with react user sessions. 
  • We sometimes have to run plugins on docker containers.
View full review »
it_user808020 - PeerSpot reviewer
Technology Architect at a financial services firm with 5,001-10,000 employees
  • The installation process had quite a few moving parts, so it was a little tricky getting everything to work in first go. It required a solid day for the requested Dynatrace onsite technical person to get everything set up. 
  • Nginx monitoring service did not work out-of-the-box, so we had to tinker with it for quite some time.
  • Beginner video tutorials would really help.
View full review »
it_user794874 - PeerSpot reviewer
IT Engineer

It is necessary to improve the integration with the product, Oracle Siebel.

Dynatrace must reduce the required resources for on-premise, because they are too high.

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it_user794484 - PeerSpot reviewer
Senior Support Analyst at a financial services firm with 201-500 employees

I would like to know if classes and methods selected in "Method Sensor Rules" were changed in applications, and not depend on the developers to warn us. Today, if the name of a class or method that I previously selected in "Method Sensor Rules" or in "Sensors" were changed, I am not aware of this. I will not know until I need some information on Dynatrace AppMon. Maybe just a warning if a specific method or class in "Method Sensor Rules" does not exist anymore in the application is enough.

View full review »
it_user792645 - PeerSpot reviewer
Senior Systems Analyst at a comms service provider with 1,001-5,000 employees

I would like to see Dynatrace be more user-friendly. Sometimes there are too many options to choose from, which is good, but it can become confusing on how to proceed.

View full review »
it_user788061 - PeerSpot reviewer
VP Technology at a media company with 5,001-10,000 employees

The user interface is complicated, but recent web versions are getting better all the time. The improvements and new features in each release are great.

View full review »
reviewer1095105 - PeerSpot reviewer
Works at a tech services company with 10,001+ employees

The chat support definitely needs to be uplifted. Most of the time, chat support is not good enough for answering queries. Local support should also be increased. 

There also needs to be more frequent training for partners, so teams can be enabled on product features and enhancements.

View full review »
it_user815388 - PeerSpot reviewer
Operations Analyst at a tech services company with 10,001+ employees

I haven't used it long enough to know what additional features might help. But I am looking forward to the Davis AI feature. That's exciting.

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it_user792288 - PeerSpot reviewer
Full Stack APM Monitoring / Log Analytics Solution Consultant at a tech services company

Its needs to focus more on open source areas, like Apache umbrella products and availability motioning areas.

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it_user792375 - PeerSpot reviewer
Conseiller en surveillance at a financial services firm with 10,001+ employees

It is not clear which path the product will follow with Dynatrace in the cloud (or on-premise) and Appmon. As an existing customer who has invested heavily in training and using the Appmon version, it is not clear what are our long-term strategy should be to upgrade (Appmon vs Dynatrace).

View full review »
it_user792195 - PeerSpot reviewer
Application System Analyst at a financial services firm with 1,001-5,000 employees

Addition of support for security tokens for login automated testing. At the moment, I am unable to use Synthetic to automate user login. I believe the addition of local agents will address this need, but I have not had that verified.

View full review »
it_user792984 - PeerSpot reviewer
Project Leader at a financial services firm with 10,001+ employees

Improvements in Synthetic monitoring would be great. Certain features of thick client, if available in the web interface, would also be a great improvement.

View full review »
FL
Analista APM at a tech vendor with 51-200 employees
  • Customization
  • Support for more technologies
  • Plugins
  • More types of tiles (dashboard)
  • Replay of user sessions
  • User actions heatmap (native)
View full review »
SV
Program Manager at a tech services company with 51-200 employees

In the next release, I would like to see some new reports and more tiles on the dashboard. I would also like to see the Synthetic Mobile application improved.

View full review »
reviewer1099086 - PeerSpot reviewer
Works

It would be an improvement to know where we lost our conversion funnel. It’s very important to share the same information with other departments of the company and converse using the same dashboards.

We would like to see an AI tool that detects issues with our site in real time.

View full review »
reviewer1098954 - PeerSpot reviewer
Works

The AI is not that intelligent and there are different places where it could be even more automated. For example, when you are looking at the code tree and you must manually click to expand the tree until you find the process.

View full review »
it_user1000017 - PeerSpot reviewer
Product Manager at a financial services firm with 201-500 employees

I would like to see the same features as in the New Relic Insights in the dashboard. That is the only thing I want to see improved in Dynatrace.

View full review »
it_user792441 - PeerSpot reviewer
DevOps Manager at a financial services firm with 51-200 employees

I would like the ability to export a user session into csv format. (I am aware that I can export a user session via a webhook).

View full review »
it_user407838 - PeerSpot reviewer
Computer Engineer at a financial services firm with 1,001-5,000 employees

If you have many distributed servers, you will need to install or migrate every agent. This can be a problem if you have too many, and it takes time.

Customer service is good but I got answers late for some tickets opened recently.

PurePaths that start from method sensors (method entry points) cannot be grouped in any application and displayed under DefaultApplication.

View full review »
AB
Cloud Practice Specialist at a tech services company with 201-500 employees

I would like them to add serverless capabilities, because everyone is going there.

View full review »
it_user877926 - PeerSpot reviewer
Founder at a government

Regarding features, it would be good if there would be some features regarding app security.

View full review »
it_user877008 - PeerSpot reviewer
Software Factory General Manager at Cegedim
  • They should provide a guide to arrive at the solution for non-super experts.
  • Improve upon the possible benefit, especially if the problem is solved.
View full review »
it_user792513 - PeerSpot reviewer
Software Quality Analyst Engineer at a tech services company with 201-500 employees

A tutorial could be embedded in the system as it is hard for a beginner to start using Dynatrace straight away. It has a lot of cool features, however they are too complicated for a new user to start with.

View full review »
IC
Director and Founder at a tech services company with 11-50 employees

Product pricing could be improved.

View full review »
it_user877836 - PeerSpot reviewer
Lead Web Systems Administrator at Citrix

It needs certain UI changes to make going back to certain Windows easier. Certain windows open up in a different category with different set values and throw you off if you are not used to it.

View full review »
it_user792174 - PeerSpot reviewer
Senior Technical Consultant at a tech vendor with 1,001-5,000 employees

I hope going forward it can provide more functionalities for application profiling. I also hope it can provide more logging view, collecting, and search functions.

View full review »
it_user726264 - PeerSpot reviewer
Specialist at a tech services company with 10,001+ employees

Enterprise Synthetic of DC RUM can be made more robust.

View full review »
GL
Dynatrace Technical Consultant at a tech services company with 51-200 employees

It would be nice if there were a way that it could be made simpler, given the complexity of the things that we're monitoring. It can get a bit overwhelming. The AI has helped in this regard.

View full review »
창이
Team Leader at N3N

We hope the next version will have more powerful database monitoring capabilities.

View full review »
it_user792405 - PeerSpot reviewer
DevOps Engineer at a tech vendor with 501-1,000 employees
  • The Web UI can be slow and hard to understand. 
  • The integration with PagerDuty is currently broken on mobile. 
  • It often produces "false alarms" and cannot identify failure patterns over days/weeks that do not indicate concern.
View full review »
it_user792609 - PeerSpot reviewer
Freelancer at a tech vendor

I don't much like the Java Management Extension. I would rather do administration tasks in a web GUI.

View full review »
it_user788196 - PeerSpot reviewer
Principal Consultant at a tech vendor with 501-1,000 employees

Make the Web UI more robust. Last time I used the web interface, it was still pretty crude. Price also is a major concern for all the clients I work with.

View full review »
reviewer1098588 - PeerSpot reviewer
Works at a consultancy with 1,001-5,000 employees

The service should be improved such that it is more useful to its clients. For instance, detect repeated performance-issue-related root causes, optional log streaming for hosts, processes, or a group of processes.

It needs a dashboard for cluster events in general, and for Kubernetes specifically.

View full review »
it_user877959 - PeerSpot reviewer
Infrastructure Architect at Docebo
  • SSO options are missing.
  • JIRA integration should be enriched and more granular.
  • Filters should have a “negative” option.
View full review »
it_user792600 - PeerSpot reviewer
Quality Analyst(Performance Testing) R & D at a tech services company with 501-1,000 employees

Find the right method, give the cause of suspension, give tips for resolution, and one call query to find method.

View full review »
LY
Development Architect at SAP Canada

I would like Dynatrace to be more flexible and user-friendly. They could do more in-depth analysis of the application monitoring. Also, they also could do some type of anomaly detection with positioning and have better integration with AWS.

View full review »
it_user612705 - PeerSpot reviewer
Cloud Database Administrator at a tech services company with 501-1,000 employees

Some of the APIs and integrations are a bit tougher than others to integrate. Django would be amazing!

View full review »
VC
Support and Services Manager at a tech services company with 51-200 employees

The dashboard could improve. The graphs available should have more features such as the ability to do data comparisons.

View full review »
it_user877896 - PeerSpot reviewer
Performance specialist at Cegedim Insurance Solutions

C language integration requires manual implementation through the SDK, which is rather difficult and time consuming. 

View full review »
reviewer1098966 - PeerSpot reviewer
Works at a tech services company with 501-1,000 employees

Improvements are needed in the navigation and time-frame selection when browsing problems, sometimes, the time-frame set change and I need to re-set it again, plus I find the navigation bar on the top left quite cumbersome, when i'm analyzing problem and I want to go back to the previous view, for me the nav bar should be the solution but often, when selecting the last element in the bar, I do not go back to my previous page but to the "main element page" (Aka, When doing deep analysis the analysis components are not shown on the nav bar and the only way is to press the browser "go back" button).

View full review »
it_user790695 - PeerSpot reviewer
Managing Consultant at a tech services company with 501-1,000 employees

The products or company go through a rebrand/renaming about once a year, which creates some confusion with our customers. 

View full review »
it_user793902 - PeerSpot reviewer
Marketing Associate for Dynatrace at a tech services company with 501-1,000 employees

Whenever there is a new version of the UI changes, it makes it hard to use, because we are accustomed to the old one.

View full review »
it_user672 - PeerSpot reviewer
Engineer at a tech company with 51-200 employees
It's a rather complex environment. View full review »
Buyer's Guide
Dynatrace
March 2024
Learn what your peers think about Dynatrace. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.