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VP Virtualisation and Citrix Engineer at BlackRock
User
Great for troubleshooting and reporting with a controller that allows for configuration comparisons
Pros and Cons
  • "The script-based actions have allowed us to extend the core reporting capabilities."
  • "Solve is a quick and intuitive tool for quickly mapping data together, however, once you have the view of the data that you like, it is difficult to share this with colleagues."

What is our primary use case?

Our primary use case was for our 17,000 Citrix 1912 LTSR and VMWare ESXi stateful VDIs. We're leveraging ControlUp to monitor, report, and carry out basic automated remediations at every level of the stack - from the edge through the Citrix Gateways down to OS level. 

Ultimately, we needed a tool that had insights into the data and could present it in a way that was easy to digest and allowed us to make it available to all levels of support within our organization. We have since extended this to all 40,000+ Windows devices we operate. 

How has it helped my organization?

The Solve interface has provided us the ability to view our entire estate including physical devices in a single pane of glass. This has transformed the way we approach the troubleshooting and reporting of our estate.

The ControlUP console allows us to delegated tasks "to the left" - i.e. democratize the data to members of the support organisation that wouldn't normally have access to all of the data required to correlate all of the information.

We have enabled the triggers linked to script-based actions to resolve a handful of our repeat tasks, specifically our start-of-week checks making sure all the VDIs are registered and ready to be used.

What is most valuable?

Solve is quickly becoming one of the most-used features. Its interface allows us to connect to all 54,000 monitored endpoints in real-time. 

The script-based actions have allowed us to extend the core reporting capabilities. Combined with the triggers, we have been growing their usage to fix things before they become an issue.

Lastly, the controller view allows us to compare the configurations of settings side-by-side which is extremely helpful when tracking down the RCA of an issue.

What needs improvement?

Solve is a quick and intuitive tool for quickly mapping data together, however, once you have the view of the data that you like, it is difficult to share this with colleagues. Being able to send a deep link of the view that you have created or, even better, being able to export the results to a .CSV to be shared offline would be a fantastic addition to the tool.

A concept like metadata that can be appended to objects in the ControlUP database would allow for more flexibility in grouping that data together

For how long have I used the solution?

I've used the solution for two and a half years.

What do I think about the stability of the solution?

We have had a good level of service in regard to stability. Like all tools in this space, they do have issues with the volumes of data at times. However, with proactive monitoring, we are made aware of issues in a timely manner.

What do I think about the scalability of the solution?

With Solve, the product is easily able to scale to our 40,000+ endpoints. However, the original console is limited to around 3,000 devices being monitored at a time. As they migrate more functionality into the web console (Solve) most of my concerns with scalability will fall away.

How are customer service and support?

Customer service and support have been responsive and are a real asset to the experience. It has improved during our usage of the product.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did use a different product. The previous solution wasn't intuitive, and, as a result, adoption by the support teams was stunted. 

How was the initial setup?

From the end of the PoC to fully deployed in production we took just six months. For decent adoption, it required a further six months.

The product is very straightforward especially if you have a clear idea how you want to structure the machines you will be monitoring and who will be given access.

What about the implementation team?

We handled the solution's setup in-house

What's my experience with pricing, setup cost, and licensing?

I have found ControlUP to be more than competitive in terms of value.

Which other solutions did I evaluate?

We also evaluated Nexthink, Goliath, EG Innovations, OpenSource, VMware, and Citrix Insights.

What other advice do I have?

The company has been responsive to our requests for features and seems to be very agile in developing new features and content. They have been very transparent with their development processes.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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