IT Central Station is now PeerSpot: Here's why

ConnectWise Control Primary Use Case

Steve Schick - PeerSpot reviewer
Technology and Logistics Director at a media company with 501-1,000 employees

We use ConnectWise Control as a great remote access tool.

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Vladislavs Dmuhovskis - PeerSpot reviewer
IT System and Network Administrator at a maritime company with 10,001+ employees

Basically, in a previous company where I worked, I was a product owner and our company searched for tools that would be able to remotely connect to our customer computers and assist if some IT issue arises. 

We have customers outside of our office that we are supporting. We cover all IT devices, including computers and Windows machines as well as our applications. If an employee of these third-party companies has any issue they call a support number and communicate directly with an engineer. He can directly connect and take over control of their machines if necessary. This is helpful, for example, if an employee cannot describe what actually happens on his computer during a problem and network activity still exists. Our employee engineers can jump on the computer and witness it from the perspective of the user. 

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Cobus Burgers - PeerSpot reviewer
Managing Director at NETCB

As an ICT solutions and software development company, our clients are spread across the globe.  We monitor client systems and provide support services and implementation services to all of our clients irrespective of their geographic location. Once a client reports an issue, or we are alerted of problem situation, we are virtually on-site within seconds to tend to the reported issue.

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Buyer's Guide
ConnectWise Control
August 2022
Learn what your peers think about ConnectWise Control. Get advice and tips from experienced pros sharing their opinions. Updated: August 2022.
621,327 professionals have used our research since 2012.
MC
Manager, Information Technology Service Operations at Lynnco

We went full remote after COVID, so all of our employees are off-premises. We use it primarily as a remote deployment, remote connectivity tool for doing troubleshooting with our clients.

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MS
SA at a university with 1,001-5,000 employees

We buy licenses for our help desk so that when our end-users are having problems with their PCs, our help desk can remote to the end-user's PC to troubleshoot and solve the problem. 

This year, we recently purchased another license so we now have a total of five licenses.

View full review »
Buyer's Guide
ConnectWise Control
August 2022
Learn what your peers think about ConnectWise Control. Get advice and tips from experienced pros sharing their opinions. Updated: August 2022.
621,327 professionals have used our research since 2012.