• Home
  • SymphonyAI IT Service Management vs. USU Valuemation

SymphonyAI IT Service Management vs USU Valuemation comparison

Cancel
You must select at least 2 products to compare!
Comparison Buyer's Guide
Download the complete report
Buyer's Guide
IT Asset Management
April 2024
Executive Summary

We performed a comparison between SymphonyAI IT Service Management and USU Valuemation based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management.
To learn more, read our detailed IT Asset Management Report (Updated: April 2024).
Download the complete report
768,578 professionals have used our research since 2012.
Featured Review
Shibu Babuchandran
High-availability solution that reduces costs and workload
SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the... Read more →
Use USU Valuemation?
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "We have a regular license."
  • "SummitAI IT Management Suite's pricing is a bit expensive."
  • "The product's cost is average."

    • More SymphonyAI IT Service Management Pricing and Cost Advice →

    Information Not Available
    report
    See Which Vendors Are Best For You
    Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs.
    See Recommendations
    768,578 professionals have used our research since 2012.
    Questions from the Community
    What do you like most about SummitAI IT Management Suite?
    Top Answer:It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.
    Read all 4 answers   →
    What is your experience regarding pricing and costs for SummitAI IT Manag...
    Top Answer:The product's cost is average. It used to be inexpensive, but now they have added many functionalities. Still, it is cheaper than other more significant tools in the market. The suite is not just… more »
    Read all 3 answers   →
    What needs improvement with SummitAI IT Management Suite?
    Top Answer:Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies or… more »
    Read all 4 answers   →
    Ask a question

    Earn 20 points

    Ranking
    14th
    out of 48 in IT Asset Management
    Views
    368
    Comparisons
    285
    Reviews
    3
    Average Words per Review
    450
    Rating
    7.7
    22nd
    out of 48 in IT Asset Management
    Views
    490
    Comparisons
    339
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    Summus IT Management Suite
    Valuemation
    Learn More
    SymphonyAI
    USU
    Video Not Available
    Overview

    SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

    With Valuemation you can choose which modules you want to start with. Additional modules can be added at any time if required.

    The Valuemation Suite not only covers the usual ITSM processes, but also offers advanced modules – e. g. for software license management, IT financial management, infrastructure and business service monitoring, customer relationship management, innovation management, IT analytics, etc.

    In addition, Valuemation can also be used at any time in other service areas and thus as a central tool for Enterprise Service Management throughout the company.

    Sample Customers
    Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla
    Alphapay AG, Atos IT Services GmbH, AVISTA Corp., Axians ICT Austria GmbH, BMW AG, Bilfinger SE, DataGROUP AG, Deutsche Telekom Technik GmbH, FIDUCIA IT AG, GISA GmbH, Heraeus Infosystems GmbH, Jungheinrich AG, mod IT GmbH, MTU Aero Engines GmbH, Silhouette International Schmied AG, soffico GmbH, Swiss POST CH AG, Viessmann IT Service GmbH, voestalpine AG
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company17%
    Financial Services Firm13%
    Manufacturing Company9%
    Construction Company8%
    VISITORS READING REVIEWS
    Computer Software Company34%
    Financial Services Firm11%
    Comms Service Provider10%
    Manufacturing Company8%
    Company Size
    REVIEWERS
    Small Business10%
    Midsize Enterprise60%
    Large Enterprise30%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise23%
    Large Enterprise60%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise16%
    Large Enterprise69%
    Buyer's Guide
    IT Asset Management
    April 2024
    Download Free Report
    Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management. Updated: April 2024.
    DOWNLOAD NOW
    768,578 professionals have used our research since 2012.

    SymphonyAI IT Service Management is ranked 14th in IT Asset Management with 5 reviews while USU Valuemation is ranked 22nd in IT Asset Management. SymphonyAI IT Service Management is rated 7.8, while USU Valuemation is rated 0.0. The top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". On the other hand, SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk, whereas USU Valuemation is most compared with ServiceNow.

    See our list of best IT Asset Management vendors.

    We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.