We performed a comparison between ServiceNow and vRealize Business for Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."There are a lot of features within ServiceNow. There are plenty of add-ons that go beyond the typical core helpdesk operations, such as HR facilities, BRM functionality, and various compliance and governance capabilities."
"The most valuable features of the solution are the ease of use and the sensor for ticketing systems."
"It has an excellent capability to integrate different access points."
"You can put information in or export it out quickly, which is very useful when you have weekly or monthly reports."
"The solution's initial setup process is easy."
"If you stick to the out-of-the-box solution, it's an easy setup."
"Within our organization, we're not finding really any major issues with scalability and things of that nature."
"I like the ease of use."
"The tool helps us to monitor the services provided to customers as a cloud provider. The product is a monitoring solution that helps customers pay for their utilization of services."
"I like the integration with other applications or vendors."
"The most valuable feature is that it has a very easy and adaptive look and feel, compared with some other cloud solutions."
"It doesn't take long to develop an automation blueprint. You need about half an hour, and then you can install or deploy it on several systems. That was our first great advantage in the project because we urgently needed to deploy across many different systems."
"This solution has made us aware that we are over-provisioning our virtual machines."
"The flexibility is the product's most valuable feature."
"The product provides excellent daily reports."
"The most valuable feature is that it allows us to compare the billing between the clouds."
"The utilization of AI in ServiceNow needs enhancement."
"ServiceNow's mobile app should be seamless and it is not right now."
"The high price is a huge barrier in Portugal."
"The solution’s user interface could be improved and given a better design."
"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."
"There are a few things that it needs to improve, like automation of most things out-of-the-box. For example, when it comes to cloud management, we are still going with manual intervention. Instead of that, if we had an out-of-the-box feature available, that would be great."
"Change Management is the area I have found that this tool can be improved because there are so many fields which are missing, such as urgency of the customer request and how the priority is defined. These are some of the areas in which I found that BMC Remedy is much better than ServiceNow."
"Service mapping could be less complicated."
"There are some kinks to resolve with the Web GUI user interface, as it freezes at times."
"It's not always easy to find the information you need. You must have a lot of technical experience to find the right location for what you're implementing within the program."
"I would like it if they could provide their customers with more qualified support."
"The knowledge base is not available for the engineers, which is something that needs to be improved."
"It would be a good idea for VMware to be compatible with the most popular orchestration tools in the market."
"The solution's private cloud is much too expensive."
"The pricing model is complicated and would be more predictable if it were simplified."
"If you haven't established a vSphere cluster and you only have a single server to integrate, you can't deploy any service."
ServiceNow is ranked 1st in IT Service Management (ITSM) with 210 reviews while vRealize Business for Cloud is ranked 13th in Cloud Cost Management with 10 reviews. ServiceNow is rated 8.4, while vRealize Business for Cloud is rated 8.4. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of vRealize Business for Cloud writes "Complete solution for automation, orchestration, and end-to-end lifecycle management". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Microsoft Dynamics CRM, whereas vRealize Business for Cloud is most compared with VMware Aria Automation, VMware Aria Operations, VMware Aria Cost powered by CloudHealth and Nutanix Cloud Manager (NCM).
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