We performed a comparison between ServiceNow and Splunk On-Call based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."We used ServiceNow for change management, release management, and event management."
"The solution has very good automation tools."
"In my experience, ServiceNow's most valuable feature is its flexibility. If you have a DevOps or development team, you can customize it to meet your specific needs. The tool's dashboard categorizes incidents, making managing it much easier."
"ServiceNow is one of the few easiest platforms you can integrate with products like Ansible to automate your workflows."
"It offers enhanced and efficient communication between the requester and the four pillar EDR through an online chat platform."
"ServiceNow has also enabled our Management Consulting business to provide Digital Transformation services for our clients the world over, as we use the platform as an accelerator for doing IT Target Operating Model transformations."
"Everything about the schema, including the design of ServiceNow, is great."
"Simplicity of Change Manager."
"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."
"Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred."
"The most valuable feature of the solution is helpdesk escalation."
"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."
"The alert calling feature is the best because notifications are delivered via phone messages."
"There is room for improvement in price."
"There should be fewer clicks and faster integrations between solutions."
"The solution is lacking in the mobile application area that could be improved."
"The pricing of the solution could be better. It's a bit high."
"Currently, we are finding it a bit difficult to monitor the subscriptions that are being used. The reporting feature related to this can be improved. Its ITOM functionality can be improved. BMC does a better job than ServiceNow in terms of capturing utilization and other such things."
"Local solutions have lower costs."
"Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."
"It should have more artificial intelligence for business and work capabilities. The community is not so active. There must be initiatives to make the community talk more and share more information."
"The solution can be improved by including a wider list of permissions."
"There could be improvements with communicating an incident or alert."
"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."
"The third-party configuration tool could be easier to use."
"Should have more YouTube webinars."
ServiceNow is ranked 1st in IT Service Management (ITSM) with 211 reviews while Splunk On-Call is ranked 8th in IT Alerting and Incident Management with 10 reviews. ServiceNow is rated 8.4, while Splunk On-Call is rated 8.6. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of Splunk On-Call writes "Allows us to create flexible schedules for on-call rotations". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas Splunk On-Call is most compared with PagerDuty Operations Cloud, Opsgenie, New Relic, Everbridge IT Alerting and JIRA Service Management.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
