We performed a comparison between ServiceNow IT Operations Management and VMware Aria Automation based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"It is flexible. You can tune it, more or less, as you want."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"It's easy to set up."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"The solution is very capable and user friendly."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"The product is very user-friendly."
"The most valued feature is the streamlining of the DevOps process, automation and orchestration. It provides the ability for the entire Dev lifecycle to actually be incorporated into a single stream."
"Aria Automation gives you the flexibility to deploy tenants with customized blueprints for permissions and policies. Version 7.8 consisted of multiple products, so you had to deploy a lot of virtual machines on one of the servers. Starting from 8.6, VMware consolidated all the components into one Linux appliance. This allows the option to use vRA or DevOps capabilities."
"It is possible to completely automatize the creation and removal of a virtual machine."
"We are able to provide self-service to all of our IT/development teams to expand and decrease their environments at will."
"quality-of-latest-release; Compared to the earlier versions, from my experience, the upgrade process is easier; for example, the compatibility checks. I also don't need to go and find out the resources that are required. It tells me in one report what the current environment is like and, if I want to go to the next level, what things I need to take care of. Based on that I can make things happen."
"We have faster delivery times through its automation."
"Our QA department is able to spin up a new instance of Windows virtual machine and test whatever use case they have, then turn it back down whenever they are done."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"It should have better integrations with other solutions."
"I advise others not to customize a lot while using the solution."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"Lacks the ability to do its own monitoring."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"I would like to see better integration capabilities. Maybe if they could develop libraries within Aria Automation for simpler integration with other third-party solutions, instead of just basic integration."
"In terms of usability, It has had its challenges. It requires a lot of custom code to integrate into our environment. It can take a little while to get it to do what we want, takes some code instead of having built-in functionality. Part it is how we use it. It would be a lot easier to use in a greenfield scenario versus brownfield, which is the way we using it."
"They should make it a little bit more dynamic, a little bit easier to deal with large-scale AD deployments. They need to make it a little more enterprise-ready. That is the one thing that kills us."
"We had a lot of issues at first. Especially with doing any kind of upgrades, it was a complete tear-down and a complete rebuild of all the Blueprints. The upgrade process was not easy or intuitive at all. But it seems to be getting better."
"Stability has gotten a lot better. However, the vRO aspect, when you have a multi vRA head, is a little bit finicky still. vRO still needs to stay on one appliance and be one application, because, when you have two, you can't see runs on the other one that are happening when you're not logged into that one."
"They should concentrate on navigation and service improvements."
"The deployment mechanisms for the initial deployment of the product line lacks the appropriate documentation to give someone who's never used it before... There might be cases where someone wants to go to the website, go to the doc section, and do a step-by-step on how to deploy it. That's really not as brushed-up as other documents I've seen that they have. That would definitely be an improvement on their end."
"There is certainly room for improvement with some of the little things I was talking about, like either better managing of the upgrade process, or just making the infrastructure deployment a little bit easier. It feels like all of the pieces have been automated on one level or another, like with the PowerShell scripts, doing all the IS, Windows boxes preparation. They just need to get it to be more end-to-end."
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ServiceNow IT Operations Management is ranked 9th in Cloud Management with 34 reviews while VMware Aria Automation is ranked 1st in Cloud Management with 132 reviews. ServiceNow IT Operations Management is rated 8.2, while VMware Aria Automation is rated 8.0. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of VMware Aria Automation writes "Allows for a lot of orchestration or customization within our environment to suit our customers". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management, whereas VMware Aria Automation is most compared with Red Hat Ansible Automation Platform, VMware Aria Operations, vCloud Director, Morpheus and vCenter Orchestrator. See our ServiceNow IT Operations Management vs. VMware Aria Automation report.
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