We performed a comparison between ServiceNow IT Operations Management and vCloud Director based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is a product that is familiar for a lot of users."
"The solution is very capable and user friendly."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"It is flexible. You can tune it, more or less, as you want."
"Their Event Management is very good."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"The way this solution has helped us is that it improved our communication."
"vCloud Director is a stable solution."
"We use it to replicate VMs for our customers from one data center to another data center."
"The solution is reliable and performs well."
"It optimizes the process for cloud structure."
"vCloud Director is a stable solution."
"We use the solution to connect clouds to different clouds."
"The most valuable features of the vCloud Director are global management, added services, and automation."
"If a customer is looking for disaster recovery at a cheaper price, this is the best solution."
"I would like more manual issues to have automated report-facing options."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"If you are new to using the solution, you will find the setup complex."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"Lacks the ability to do its own monitoring."
"The setup and deployment could be simplified, and the pricing could improve."
"Database services need to go beyond what they are currently doing."
"The solution requires a lot of hardware and resources for cloud deployment than other competitors. Additionally, the performance could improve."
"The initial setup is not straightforward; it can be complicated. The deployment can take one to two weeks."
"vCloud Director should improve by having support with other cloud providers, such as Microsoft Azure and Google cloud."
"What could be improved in vCloud Director, particularly from the networking side, is its integration with other network devices. It also needs a more simplified installation because the process is a little bit complicated."
"We are having a bit of a problem with vCloud Availability. We know that vRA has a new product, HCX. We would like to know about it, then migrate to the product."
"There are some shortcomings. There are bugs with opening support."
"Technical support needs to improve its skills and respond to queries faster."
More ServiceNow IT Operations Management Pricing and Cost Advice →
ServiceNow IT Operations Management is ranked 9th in Cloud Management with 34 reviews while vCloud Director is ranked 5th in Cloud Management with 61 reviews. ServiceNow IT Operations Management is rated 8.2, while vCloud Director is rated 8.0. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of vCloud Director writes "Offers flexibility of handling workloads and good scalability". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management, whereas vCloud Director is most compared with VMware Aria Automation, Nutanix Cloud Manager (NCM), Morpheus, CloudStack and Red Hat CloudForms. See our ServiceNow IT Operations Management vs. vCloud Director report.
See our list of best Cloud Management vendors.
We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.