We performed a comparison between ServiceNow IT Operations Management and Splunk Infrastructure Monitoring based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The scalability of ServiceNow is good."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"ServiceNow IT Operations Management is a stable product."
"It is a product that is familiar for a lot of users."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"I find the monitoring console very helpful. With one click, I can see how we are performing, and at the same time, I can see what data is flowing."
"The features I have found most valuable are log searching and log analytics, both of which are quick features."
"Great monitoring of network devices."
"Splunk Infrastructure Monitoring gives us complete visibility without the need for storage."
"The product retains a lot of log data for subsequent analysis."
"The tool is efficient in collecting, monitoring and evaluating logs."
"The solution's basic visibility is one of its most valuable features. So, it is a solution that is easy to use...The solution's initial setup process was straightforward."
"The ability to create custom dashboards is one of the best features and that's typically why most people deploy Splunk. Users can create dashboards for just about anything."
"Service mapping is pretty limited."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"It should have better integrations with other solutions."
"Lacks the ability to do its own monitoring."
"It does not have a user-friendly interface and it is difficult to use."
"This solution is difficult to configure and the instructions are complex."
"In the next release, I would like to see more integration with other solutions."
"Splunk could be better integrated with configuration manager solutions so we can automatically resolve issues without human interference."
"I would like to see an improvement and some innovation in the customer interface."
"Splunk would be better if some tools were integrated to be able to take action on security or network concerns."
"The solution should have more sensors regarding fiber intelligence for security measures."
"We still use Splunk Enterprise licensing. A lot of the newer features go into Splunk Cloud before Enterprise. We're not looking to switch our licensing over, so we're falling behind on the newer features."
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ServiceNow IT Operations Management is ranked 9th in IT Infrastructure Monitoring with 34 reviews while Splunk Infrastructure Monitoring is ranked 14th in IT Infrastructure Monitoring with 23 reviews. ServiceNow IT Operations Management is rated 8.2, while Splunk Infrastructure Monitoring is rated 8.2. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of Splunk Infrastructure Monitoring writes "Helps to ingest a massive amount of raw data and use it effectively". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and SCOM, whereas Splunk Infrastructure Monitoring is most compared with ITRS Geneos, Cisco Intersight, Nagios XI, ControlUp and Amazon CloudWatch. See our ServiceNow IT Operations Management vs. Splunk Infrastructure Monitoring report.
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