We performed a comparison between ServiceNow Strategic Portfolio Management and Smartsheet based on real PeerSpot user reviews.
Find out in this report how the two Project Portfolio Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready."
"The program is stable."
"The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values."
"Stable and scalable solution."
"The product is quite convenient and user-friendly."
"The solution is scalable."
"The most valuable feature of ServiceNow Strategic Portfolio Management is incident management."
"The stability is excellent. ServiceNow is one of the leading platforms when it comes to stability."
"We like Smartsheet's workflows, automation, and low-code capabilities. I don't know of any other project management tool with low-code functionality designed for project managers."
"Their support is awesome. We are on an enterprise plan and there is a customer success at Smartsheet and anyone from our licensed users can just send an email to them and they respond as soon as possible."
"It's very user friendly."
"The dashboard feature is the most valuable aspect of the solution."
"Smartsheet offers more than Project because it's similar to a table-based, database-type system. It's like a hybrid between Excel and project software. We were able to enter the formulas and do much of the automation. We added budgets to it and linked them to a vendor page. Smartsheet let us integrate the budget into the project seamlessly. With Project, we needed to open up Excel."
"Smartsheet does a really good job of creating Gantt charts. Export to Excel feature was also very useful."
"It operates as an enhanced and versatile version of Excel, offering a wide range of capabilities that allow you to accomplish various tasks and operations."
"Smartsheet is stable."
"ServiceNow Strategic Portfolio Management could improve by having more Agile features. Other solutions, such as Rally have more."
"The cost could be improved. The solution is quite pricey."
"We track salaries or paychecks of the resources. They change from time to time, such as every six months or every year. If they can come up with a default or out-of-the-box feature to manage those multiple payable costs so that we can automatically calculate the project costs rolled up. That would be the coolest feature that we can expect from ServiceNow. We would like to have an automatic feature to manage the payable costs. We should be able to manage or maintain multiple pay costs so that while calculating the project roll-up costs for individual projects, the respective pay costs in a particular period are picked up automatically from the backend. Currently, we have to customize that. It is doable. We have done it but through customization."
"The interface is cluttered with a lot of names and areas. It may not be user friendly enough for a first timer."
"The interface isn't user-friendly."
"Dashboard interface is limited functionally and not very user friendly"
"The timing reporting module, and how it's used is a bit difficult to understand. Everything related to project management is quite extensive. It needs to be simplified. At first, our users didn't want to use it, because it seems a bit complex."
"I would like to see some artificial intelligence incorporated into the management functions."
"Areas for improvement in Smartsheet include better integration capabilities with other technologies through APIs and addressing limitations in reporting functionalities."
"Smartsheet needs to improve the user interface."
"Smartsheet could be improved to be a ticketing system. It would be nice to have a system to do everything."
"I'd like to see them add more features to their automation."
"With a large quantity of data, the solution lags a bit."
"Maybe the solution could be a little bit more flexible."
"You were forced to create a new tab rather than add another sheet."
"Smartsheet could improve the UI and integrations. Some of Smartsheet's competitors have more than 2,000 integrations while Smartsheet only has approximately 40 integration applications."
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ServiceNow Strategic Portfolio Management is ranked 3rd in Project Portfolio Management with 26 reviews while Smartsheet is ranked 4th in Project Portfolio Management with 32 reviews. ServiceNow Strategic Portfolio Management is rated 8.0, while Smartsheet is rated 8.0. The top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". On the other hand, the top reviewer of Smartsheet writes "Has customization, data pulling, and cross-functional global communication features; it's a secure solution". ServiceNow Strategic Portfolio Management is most compared with Microsoft Azure DevOps, Jira, Jira Align, Microsoft Project Server and Broadcom Clarity , whereas Smartsheet is most compared with Microsoft Project, Spreadsheet.com, Adobe Workfront, monday.com and Broadcom Clarity . See our ServiceNow Strategic Portfolio Management vs. Smartsheet report.
See our list of best Project Portfolio Management vendors.
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