We performed a comparison between SAP HCM and UKG based on real PeerSpot user reviews.
Find out in this report how the two Benefits Administration solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."All of the core processes are very valuable aspects of the solution. These include personnel, administration, organizational structure, and payroll."
"The most valuable feature is Organizational Management (OM)."
"It is a scalable solution. There are three administrators maintaining the solution: an HR person, a payroll person, and one backup."
"Recently, the localization versions for different countries were increased, and that added value to the solution."
"We have features such as ABKRS based on the client's requirement, tariff and TMSTA, and so on."
"We've found that the solution has the capability to scale."
"Technical support is excellent."
"I think HCM was the most stable for me...It is a very scalable product."
"It enables us to manage the system ourselves. We don't need an additional team to do a lot of maintenance and add the things that we want."
"It is much easier to use and the customer service is better than our previous solution."
"I like UKG's integration."
"The employee self-service feature is most valuable. This is the restaurant industry, and they have a mobile app that allows employees to go in and manage their data. So, employees can manage direct deposit accounts, emergency contacts, and other things in the app. That's definitely the biggest benefit."
"The most valuable feature is being able to get time management reports which break out reclassified jobs and departments to separate areas of the company. This allows for better tracking of hours spent in certain jobs and where more hours may be needed."
"UKG allows us to customize our home screen so that we can easily monitor important items on a daily basis."
"The solution's UI is good. Also, it is very easy to use."
"I have found the most valuable feature to be business intelligence and Cognos reporting."
"We find some challenges in the integration between SAP HCM and SAP SuccessFactors."
"SAP HCM's long and tedious transactions can be improved."
"SAP HCM needs to improve its UI."
"It needs a lot of end user training as it is not intuitive at all."
"There are already success factors for the cloud solution which cannot be integrated into S/4 HANA."
"It is a bit tedious and manual to work with."
"It was difficult to deploy. There were challenges regarding configurations and implementation. So, we had a lot of issues."
"System usability is a challenge."
"The solution could use better reporting with standard reports. We use the Cognos platform in BI for a lot of our reporting. However, they need to have more robust standard reporting available to their user base."
"I would like to see more functionality in the next release to be able to get hours and dollars per calendar month rather than just by payroll in the Business Intelligence reports."
"Reporting is always a hurdle for any user just because it is so extensive. They provide a lot of out-of-the-box reports, but it is something that you always need to work on because you need more advanced writing of reports."
"The navigation on the screen could be better. Sometimes, I have to dig a little bit deep to find what I need. Everything is there. It just needs to be a little bit smoother."
"I would like the capability to use UKG as a single platform without the need to alternate between systems."
"UKG could be a little more flexible in some areas."
"Certainly, the time and attendance and the payroll integration need a lot of work. They are disjointed pieces, and they don't work smoothly together. That's the main drawback."
"One area where UKG could improve is in its ability to understand its own competency and then work hard to improve it."
SAP HCM is ranked 4th in Benefits Administration with 45 reviews while UKG is ranked 6th in Benefits Administration with 117 reviews. SAP HCM is rated 7.6, while UKG is rated 7.8. The top reviewer of SAP HCM writes "Efficiently handles the entire hire-to-retire cycle management within an organization and the ability to scale is outstanding". On the other hand, the top reviewer of UKG writes "A solution with the capability to integrate seamlessly with other third-party applications". SAP HCM is most compared with SAP SuccessFactors, Workday, Oracle HCM Cloud, ADP GlobalView Payroll and P&I LogaHR, whereas UKG is most compared with Workday, SAP SuccessFactors, PeopleSoft, Dayforce HCM and Saviom Resource Management. See our SAP HCM vs. UKG report.
See our list of best Benefits Administration vendors, best Talent Management vendors, and best Cloud HCM vendors.
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