Quest KACE Asset Management Appliance vs VMware Service Manager comparison

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Executive Summary

We performed a comparison between Quest KACE Asset Management Appliance and VMware Service Manager based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management.
To learn more, read our detailed IT Asset Management Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"We utilize the package management feature the most. We also use it for getting the inventory. Companies like us don't have an inventory or asset management system per se. A lot of companies, for instance, use SCCM as their asset management tool. We are using Quest KACE Asset Management Appliance for asset management, which is a good feature. The feature that I really like is to be able to upgrade to the Windows management systems or Windows version. It is very seamless, and I have found it fairly good.""The platform offers efficient stability.""We use the solution for IT service desk management and asset management.""We have a support team here in India that has been helpful. We have not reached out to the global support for Quest KACE Asset Management Appliance.""Feature-wise, I think it's more to do with the usability. It's pretty simple and it's got a very low learning curve, so that helps a lot. Feature-wise, things work pretty well as it's provided a lot of information available on the guides and the manuals, and things work as per the description.""The solution is scalable."

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"It provides us with improved maintenance cycles.""All of the features are very suitable for us. It is also a stable solution.""We have installed a physical server for failover. We need to configure cluster on everything. But with VMware, we do not need to cluster. We get automatically seven physical nodes failover. If one fails we have no issues."

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Cons
"Quest KACE Asset Management Appliance can improve by incorporating AI and machine learning into the solution.""The initial setup was burdensome.""Quest KACE Asset Management Appliance could improve areas related to the management of updates, especially concerning new operating systems.""The first thing I don't like about KACE is that it needs to have a proper service desk. The categories and the command section do not reflect the users and the permanent users porting commands on updating. There is an issue and delay in loading the commands. We also want a proper structure for infrastructure management. Also, the AI chatbot and user template options are missing.""Sometimes, it feels like the inventory it takes is not 100% accurate. I would say it is correct 90% of the time. We have had some issues. So, we have to rely on some factors of inconsistency in the data.""The remote desktop tool they are using needs improvement. They have integrated some third-party tools for remote desktop connections but that is a bit complicated. That can be further simplified."

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"Its automation feature needs improvement. They can include the vRealize Automation feature in this solution.""Not a ten because the price is high.""It needs to improve user roles and access rights."

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Pricing and Cost Advice
  • "It is less expensive as compared to SCCM."
  • "Quest KACE Asset Management Appliance provides two remote desktop licenses which are helpful. The price of the solution is high, it would be beneficial if it was more flexible and less expensive."
  • "I would rate the solution's pricing a six out of ten."
  • "The product is expensive."
  • More Quest KACE Asset Management Appliance Pricing and Cost Advice →

  • "The price depends on different enterprises. As compared to Citrix, VMware is reasonable."
  • More VMware Service Manager Pricing and Cost Advice →

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    Top Answer:Quest KACE Asset Management Appliance could improve areas related to the management of updates, especially concerning new operating systems like Windows 11 and the deployment of applications… more »
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    Ranking
    15th
    out of 48 in IT Asset Management
    Views
    433
    Comparisons
    324
    Reviews
    4
    Average Words per Review
    237
    Rating
    7.5
    23rd
    out of 48 in IT Asset Management
    Views
    518
    Comparisons
    245
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    KACE Asset Management Appliance, KACE Asset Management
    Learn More
    Overview

    The KACE Asset Management Appliance provides comprehensive hardware and software inventory and asset management across a variety of operating systems — Windows®, Mac®, Linux®, UNIX® and Chrome OS™, plus network-connected non-computing devices — through the entire IT asset lifecycle, giving you and your team more time to focus on IT innovation. Fast to implement and easy to use, this tool discovers all hardware and software on your network, and provides ongoing IT inventory management, IT asset management (ITAM) and software asset management (SAM).

    VMware Service Manager automates IT Service Management by providing a powerful workflow engine to drive IT Service processes.
    Sample Customers
    Coastal Community Credit Union, St. Dominic Hospital
    Seventy Seven Energy Inc., Symantec, KBC, Vodafone, Region Hovedstaden, Bank Audi, Hewlett-Packard, BT Global Services, Edogawa City Council, HDFC Bank Limited, Bank Al Bilad, ABN AMRO N.V. Singapore, Savvis, Abu Dhabi Ports Company, SAP AG, Fundaments, T-Systems
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company14%
    Government10%
    Financial Services Firm8%
    Comms Service Provider8%
    VISITORS READING REVIEWS
    Government15%
    Financial Services Firm15%
    Manufacturing Company9%
    Computer Software Company9%
    Company Size
    VISITORS READING REVIEWS
    Small Business12%
    Midsize Enterprise24%
    Large Enterprise64%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise24%
    Large Enterprise54%
    Buyer's Guide
    IT Asset Management
    March 2024
    Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Quest KACE Asset Management Appliance is ranked 15th in IT Asset Management with 6 reviews while VMware Service Manager is ranked 23rd in IT Asset Management. Quest KACE Asset Management Appliance is rated 7.4, while VMware Service Manager is rated 7.2. The top reviewer of Quest KACE Asset Management Appliance writes "Has efficient stability and works well in Linux environment ". On the other hand, the top reviewer of VMware Service Manager writes "It needs to improve user roles and access rights. It provides us with improved maintenance cycles". Quest KACE Asset Management Appliance is most compared with ServiceNow, Device42, Qualys VMDR and Freshservice, whereas VMware Service Manager is most compared with ServiceNow and BMC Remedy .

    See our list of best IT Asset Management vendors.

    We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.