Qualtrics Customer XM vs Verint Experience Cloud [EOL] comparison

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Executive Summary

We performed a comparison between Qualtrics Customer XM and Verint Experience Cloud [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about Freshworks, Qualtrics, ServiceNow and others in Customer Experience Management.
To learn more, read our detailed Customer Experience Management Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Diwakar Loshali
Use Verint Experience Cloud [EOL]?
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "We need to pay a yearly licensing fee for Qualtrics Customer XM, which is expensive."
  • More Qualtrics Customer XM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The most valuable feature of Qualtrics Customer XM is the survey, which is very user-friendly and designed as a drag-and-drop item.
    Top Answer:You have to buy a bucket of respondents. When you use those, you have to buy another bucket. Qualtrics could structure their license agreements. They could prefer an annual subscription to survey… more »
    Top Answer:Qualtrics has an easy-to-use interface with a short learning curve, allowing you to focus your expertise on writing the best surveys and doing the best analysis. Overall, I rate the solution an eight… more »
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    Ranking
    Views
    322
    Comparisons
    209
    Reviews
    3
    Average Words per Review
    347
    Rating
    8.0
    Unranked
    In Customer Experience Management
    Comparisons
    Also Known As
    Qualtrics CX, Qualtrics Customer Experience Platform
    Learn More
    Overview

    Qualtrics Customer XM is a comprehensive experience management platform that helps businesses understand and improve customer experiences. It enables organizations to collect, analyze, and act on customer feedback in real-time, allowing them to make data-driven decisions and drive customer loyalty.

    With Qualtrics Customer XM, businesses can create and distribute surveys to gather feedback from customers at various touchpoints, such as after a purchase or interaction with customer service. The platform offers a wide range of question types and survey templates, making it easy to design surveys that capture the specific insights businesses need.

    The platform's advanced analytics capabilities allow businesses to analyze customer feedback and identify trends and patterns. Qualtrics Customer XM provides powerful text analytics tools that can automatically categorize and analyze open-ended responses, helping businesses uncover valuable insights from unstructured data.

    In addition to collecting and analyzing feedback, Qualtrics Customer XM enables businesses to take action on customer insights. The platform offers built-in workflows and collaboration tools that allow businesses to assign tasks, track progress, and ensure that customer feedback is acted upon in a timely manner.

    Qualtrics Customer XM also integrates with other systems and data sources, allowing businesses to combine customer feedback with operational and transactional data. This integration enables businesses to gain a holistic view of the customer journey and identify areas for improvement.

    Verint Experience Cloud: The New Era of CX
    Translate your omnichannel Voice of the Customer (VoC) into enterprise intelligence that can empower you to achieve your desired business outcomes.

    Sample Customers
    Aetna, 1 800 Contacts, GE
    ABN AMRO, ABSA Bank, Admiral Group PLC, Aegon, Allianz, Amtrak, Banco Sabadell, Blue Cross Blue Shield of Louisiana, BMW, bpost, Bullhorn, Capitec Bank, L’oreal
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company27%
    Government16%
    Manufacturing Company8%
    University7%
    No Data Available
    Company Size
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise10%
    Large Enterprise68%
    No Data Available
    Buyer's Guide
    Customer Experience Management
    March 2024
    Find out what your peers are saying about Freshworks, Qualtrics, ServiceNow and others in Customer Experience Management. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    Qualtrics Customer XM is ranked 2nd in Customer Experience Management with 3 reviews while Verint Experience Cloud [EOL] doesn't meet the minimum requirements to be ranked in Customer Experience Management. Qualtrics Customer XM is rated 8.0, while Verint Experience Cloud [EOL] is rated 0.0. The top reviewer of Qualtrics Customer XM writes "Helps us to identify broad populations and correlate data from different speeds". On the other hand, Qualtrics Customer XM is most compared with Medallia Experience Cloud, whereas Verint Experience Cloud [EOL] is most compared with .

    See our list of best Customer Experience Management vendors.

    We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.