We performed a comparison between PagerDuty Operations Cloud and SCOM based on real PeerSpot user reviews.
Find out what your peers are saying about PagerDuty, Atlassian, Everbridge and others in IT Alerting and Incident Management."The product easily integrates with other solutions."
"The most valuable feature is definitely the flexibility of the schedule. The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning, adding new responders. It has rich features for our needs."
"Notification is the most valuable feature."
"The solution's most valuable features are that it adds each alert as a service, has good scheduling capabilities, and includes the ability to write logic based on texts."
"The alerts are immediate in this solution, which allows us to respond to errors quickly."
"PagerDuty is very stable and very reliable."
"The SMS pages and the mobile application are pretty much the top two features."
"PagerDuty's notification process is the most valuable feature."
"It has good graphs of what is going on within the operating system."
"The monitoring features are the most valuable. We have seen a major benefit from that so far."
"Being able to make and customize management packs and send out notifications is very valuable."
"This solution allows us to standardize all of the reports for monitoring the network, so it helps a lot for auditing purposes."
"The most valuable features in SCOM are Azure monitoring and integration with Azure Monitor for monitoring Azure-hosted servers from SCOM on-premises."
"The stability has been great."
"The most valuable feature is the monitoring of Windows and Linux servers."
"It can send messages to our ticketing system."
"It’s quite hard to reach the support team."
"There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process."
"This solution works best in conjunction with a proper logging system, which can be an additional cost to organizations."
"The biggest area for improvement with PagerDuty is noise suppression. There have been a handful of incidents through our use of PagerDuty over the years where one incident may lead to 30 to 50 pages because you're monitoring all these different things, and each thing is an individual page. There should be the ability to set up paging tiers and group correlations between some of the different pages. That is something that would be really valuable. We should be able to say this one page may have a group or a tree of effective other pages that may tier off of it. So, if you see those pages independently, go ahead and alarm, but if you see this plus that, don't do that."
"PagerDuty could improve the event orchestration by enhancing features, such as easier condition setup inside the orchestration."
"The solution does not code all alerts correctly so sometimes you get false positives or multiple alerts for the same issue."
"Because of the way you have to structure the rosters, if an engineer has to go on leave (or something), you can't just go in and reassign/take this person out of all of the different rosters that they're in. You have to go into each of the rosters and take them out. There might be a roster for business hours, after hours rotation, and monitoring deployments. Each time we need to take an engineer out of the pool, e.g., if they're sick or on leave, then we have to go and touch all of those rosters, updating and replacing them. Whereas, if we could just take the person out and have it automatically fill in the rostering, then that would make life a lot easier for managing it."
"I would like the UI to be more intuitive. I would like to be able to group or color-code the discoveries. When you create a system, you have a listing of all the different configurations. You can list them by teams, but some additional color coding would be helpful. I would break it down by incident controls. In other words, it should be broken down it into response teams and engineering divisions."
"Non Windows monitoring is fairly weak. Network device monitoring is not reliable."
"I would like more customized reports. People should have some customization option on the dashboards for whenever they put multiple lists into it. Beyond customizing the content, there should be the ability to customize the colors so that they can engage some priority and mark challenges separately."
"The solution can be improved by expanding to cloud usage."
"There are some negative points about this product. Sometimes, the capabilities of the software don't appear, and you can't directly see the results. You have to wait for a long period to refresh the policy to push it to the software or other patches."
"There could be more integration of SIM in the solution."
"The solution should be more user-friendly and offer a better user interface."
"I would like to better be able to monitor Oracle processes."
"Regarding certain issues in the solution, it can be difficult to generate reports if we have a program that is not user-friendly for reporting. While this is not necessarily negative, we may need to use another solution."
PagerDuty Operations Cloud is ranked 1st in IT Alerting and Incident Management with 35 reviews while SCOM is ranked 3rd in Event Monitoring with 77 reviews. PagerDuty Operations Cloud is rated 8.8, while SCOM is rated 7.8. The top reviewer of PagerDuty Operations Cloud writes "Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure". On the other hand, the top reviewer of SCOM writes "Has a good reporting engine, but its monitoring of the cloud-based environment could be improved". PagerDuty Operations Cloud is most compared with Opsgenie, ServiceNow, JIRA Service Management, Splunk On-Call and Everbridge IT Alerting, whereas SCOM is most compared with Zabbix, Dynatrace, Datadog, AppDynamics and Nagios XI.
We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
