Oracle Fusion Service vs Zoho Desk comparison

Cancel
You must select at least 2 products to compare!
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Oracle Fusion Service and Zoho Desk based on real PeerSpot user reviews.

Find out in this report how the two CRM Customer Engagement Centers solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Oracle Fusion Service vs. Zoho Desk Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice.""The solution is completely cloud-based and very easy to access from anywhere.""Oracle offers a wide range of applications, each capable of delivering significant value to our business.""Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities.""Everything is managed by Oracle, so they have security in place.""The product's most valuable feature is an efficient fusion of finance and HR modules.""The most valuable feature of the solution is that customers can easily understand it.""The solution changes the way clients work to make it easier and faster."

More Oracle Fusion Service Pros →

"The most valuable feature of generating the ticket through the web form and for the e-mailers. So, if you are facing any issues, by the ticket, you can generate the issue in Google Test.""The tool's UI is very user-friendly. The solution's workflow is flexible and we can create our workflows. We can assign and create groups with the tool. We are also able to control the privileges with the tool.""The most valuable feature of Zoho Desk is the parent and child task management feature.""The solution doesn't have any bugs.""The most valuable features are that it's user-friendly, you can customize it the way you want it, and it is very easy to use. You don't need anybody else to configure it.""The most valuable features of Zoho Desk are the user interface, pricing, and how they customize the solution for us.""Good at capturing online inquiries has portal functionality, and is very good at managing inbound customer inquiries.""The deployment process is swift, typically taking just one day, and includes customization and automation setup."

More Zoho Desk Pros →

Cons
"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better.""Lacks the ability to deploy custom code for customization.""We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product.""One suggestion I have is to shorten the IT team's response time. When we submit an ASR or similar request, it takes a while to receive a response, and this can be seen as a drawback.""Oracle Service Cloud could improve the integration for older platforms.""Oracle changed the means by which users are created in the system. I would like this to be easier to implement.""The product's option to upload payroll data doesn't work seamlessly.""The solution’s reporting could be improved."

More Oracle Fusion Service Cons →

"They could enhance the product’s features to customize the automated email responses.""I would like to have integrated support, and integration between the ticketing tool and the project management tool.""It could be easier to link Zoho Desk and Outlook.""As per customer requirements, it may have some limitations.""The customization of modules and some blueprint in the solution are areas with shortcomings that need improvement.""Sometimes support is available according to their time slots and they can't fulfill everything I need them to. They give us a time slot but it's not always enough.""The solution should provide an option to autofill some values while creating tickets.""Zoho Desk should provide more integrations and improve the Zoho project integration."

More Zoho Desk Cons →

Pricing and Cost Advice
  • "This is definitely an expensive product compared to others on the market."
  • "Licensing fees are on the higher end and I rate them an eight out of ten."
  • "Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."
  • "Oracle Fusion Service is more expensive than Workday."
  • "There are no extra licenses, everything is included in the subscription, and the price is fixed."
  • "The product has average pricing."
  • "Oracle Fusion Service is a cheap and flexible solution."
  • More Oracle Fusion Service Pricing and Cost Advice →

  • "For what it does, it's quite cheap."
  • "Regarding pricing, it's 35 USD per user a year and 45 USD per user a month. Under the price, I have access to all Zoho products since it all falls under Zoho One's package."
  • "The solution costs INR 8400 per user."
  • "Price-wise, Zoho Desk is about 35 USD a month per user."
  • "The product costs $10 to $25 per user per month."
  • "The solution is relatively cheap. However, there are additional licensing fees involved."
  • "Zoho Desk's pricing is more flexible."
  • "Zoho Desk's cost is pretty much okay."
  • More Zoho Desk Pricing and Cost Advice →

    report
    Use our free recommendation engine to learn which CRM Customer Engagement Centers solutions are best for your needs.
    765,386 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:The most valuable feature of the solution is that customers can easily understand it.
    Top Answer:The solution’s reporting could be improved.
    Top Answer:I used the solution for general ledger, accounts payable, accounts receivable, and indirect tax. Currently, I am working with the expense module. We use Oracle Fusion Service to configure things and… more »
    Top Answer:There is room for improvement in terms of integration. I'm looking to have some extensions, like Monday.com or other applications. So that means if people are looking forward to migrating from one… more »
    Ranking
    Views
    409
    Comparisons
    190
    Reviews
    12
    Average Words per Review
    401
    Rating
    8.1
    Views
    178
    Comparisons
    83
    Reviews
    13
    Average Words per Review
    364
    Rating
    8.3
    Comparisons
    Also Known As
    Oracle Service Cloud, Oracle RightNow
    Learn More
    Overview
    Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

    With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.

    Sample Customers
    Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
    Intel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket
    Top Industries
    REVIEWERS
    Marketing Services Firm14%
    Comms Service Provider14%
    Manufacturing Company7%
    Transportation Company7%
    VISITORS READING REVIEWS
    Educational Organization75%
    Financial Services Firm4%
    Computer Software Company3%
    Manufacturing Company2%
    REVIEWERS
    Computer Software Company43%
    Non Tech Company29%
    Outsourcing Company14%
    Transportation Company14%
    VISITORS READING REVIEWS
    Educational Organization57%
    Computer Software Company11%
    Comms Service Provider5%
    Manufacturing Company4%
    Company Size
    REVIEWERS
    Small Business32%
    Midsize Enterprise18%
    Large Enterprise50%
    VISITORS READING REVIEWS
    Small Business7%
    Midsize Enterprise77%
    Large Enterprise17%
    REVIEWERS
    Small Business89%
    Midsize Enterprise6%
    Large Enterprise6%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise60%
    Large Enterprise23%
    Buyer's Guide
    Oracle Fusion Service vs. Zoho Desk
    March 2024
    Find out what your peers are saying about Oracle Fusion Service vs. Zoho Desk and other solutions. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    Oracle Fusion Service is ranked 5th in CRM Customer Engagement Centers with 28 reviews while Zoho Desk is ranked 7th in CRM Customer Engagement Centers with 17 reviews. Oracle Fusion Service is rated 8.6, while Zoho Desk is rated 8.4. The top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". On the other hand, the top reviewer of Zoho Desk writes "An easy-to-use product that enables organizations to communicate with their customers and resolve their queries efficiently". Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales, Salesforce Sales Cloud and Microsoft Dynamics CRM, whereas Zoho Desk is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshdesk and Freshservice. See our Oracle Fusion Service vs. Zoho Desk report.

    See our list of best CRM Customer Engagement Centers vendors.

    We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.