Try our new research platform with insights from 80,000+ expert users

OpenText Diagnostics vs Splunk Observability Cloud comparison

OpenText and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText is ranked #63, while Splunk is ranked #8 with an average rating of 8.7. OpenText holds a 0.2% mindshare in APM, compared to Splunk’s 1.9% mindshare. Additionally, 75% of OpenText users are willing to recommend the solution, compared to 94% of Splunk users who would recommend it.
OpenText Diagnostics
Read 4 OpenText Diagnostics reviews
  • 459 Views
  • 450 Comparison Views
75% willing to recommend
Splunk Observability Cloud
Read 56 Splunk Observability Cloud reviews
  • 5,130 Views
  • 3,129 Comparison Views
94% willing to recommend
 

Comparison Buyer's Guide

Download the report
Executive SummaryUpdated on Jun 19, 2025

OpenText Diagnostics and Splunk Observability Cloud are competitive products in the IT monitoring and diagnostics space. Splunk Observability Cloud stands out for its advanced features that enhance efficiency, making it a preferred choice despite higher costs. OpenText Diagnostics, however, is favored for its competitive pricing and reliable support.

Features: OpenText Diagnostics provides comprehensive application monitoring and detailed performance analytics, offering insights into application health and root cause analysis. It is particularly beneficial for transaction-level monitoring, tracing capabilities, and drilling down to deep levels like DB queries and method levels. Splunk Observability Cloud features superior real-time data processing, advanced alerting, and seamless integration with DevOps tools. It includes robust visualization options and is particularly recognized for its application performance monitoring and troubleshooting capabilities.

Room for Improvement: OpenText Diagnostics may encounter challenges as technology shifts to cloud environments, raising questions about its adaptability to cloud-based infrastructures. Its agent-based approach could be less favorable as industries lean toward agentless solutions. Splunk Observability Cloud, while rich in features, might require more initial setup and learning curve, making a deployment slightly complex for less tech-savvy users. Additionally, its premium price point could be a limitation for organizations with budget constraints.

Ease of Deployment and Customer Service: OpenText Diagnostics offers a straightforward deployment model with responsive support, beneficial for enterprises seeking minimal configuration effort. Splunk Observability Cloud, being cloud-native, provides streamlined deployment but might require more initial setup. However, its extensive knowledge resources and tech support aid in a smoother transition for tech-savvy teams.

Pricing and ROI: OpenText Diagnostics is known for its cost-effectiveness with lower setup costs, delivering strong ROI for budget-conscious businesses. Splunk Observability Cloud, although priced higher, is seen to deliver a better long-term ROI due to its extensive feature set and integration capabilities, appealing to organizations that prioritize innovation over initial investment.

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed OpenText Diagnostics vs. Splunk Observability Cloud Report (Updated: July 2025).
Buyer's Guide
OpenText Diagnostics vs. Splunk Observability Cloud
July 2025
Download the complete report
Helped 862,624 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Diagnostics
Ranking in Application Performance Monitoring (APM) and Observability
63rd
Average Rating
7.8
Number of Reviews
4
Ranking in other categories
No ranking in other categories
Splunk Observability Cloud
Ranking in Application Performance Monitoring (APM) and Observability
8th
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
56
Ranking in other categories
Network Monitoring Software (6th), IT Infrastructure Monitoring (7th), Cloud Monitoring Software (8th), Container Management (7th), Digital Experience Monitoring (DEM) (2nd)
 

Mindshare comparison

As of July 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Diagnostics is 0.2%, up from 0.2% compared to the previous year. The mindshare of Splunk Observability Cloud is 1.9%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

RS
Very good for transaction level monitoring, but expensive and HP needs better support and training
HP Diagnostics is a very good monitoring tool especially for transaction level monitoring -- it shows hot spots which can be drilled down to DB level, table, query, SP's, record and field level and also at Object level, Classes level,method or Augment levels instead of pinpointing bottlenecks at layer level it goes deep inside for information. It has very good tracing capabilities despite being an agent based tool compared to other agent less monitoring tools. Overall a very good tool for monitoring application diagnostics for quick and easy resolution with help of thread information. Drills down from slow, end-user transactions to the bottle necked component, method, or SQL statement, helping to solve memory, exception, and other common problems Key features and benefits • Automatically detects all components touched by a business process and traces them with no user intervention • Provides complete application visibility across the application lifecycle, enabling higher application quality when applications go live • Reduces mean time to resolution (MTTR) in your J2EE, .NET, ERP, or CRM (SAP, Oracle®, PeopleSoft) environment • Integrates fully with HP Business Availability Center software, HP LoadRunner, and HP Performance Center.
Read full review
Lakshmi Padaga - PeerSpot reviewer
Collaborates performance metrics with log data to pinpoint the exact cause of issues and offers error detection
Splunk APM is a robust tool with many capabilities. There are always areas for potential improvement to enhance its functionality and user experience. For Splunk APM, there could be simplified navigation, like streamlining the user interface to make navigation more intuitive for our users, especially those new to APM, which can enhance usability. We can provide more customization options for dashboards and visualizations to help users tailor the platform to their specific needs. There could be more integration capabilities with a wider range of third-party tools and platforms would also be beneficial. By focusing on these areas, Splunk APM can enhance its value proposition, improve user satisfaction, and better meet the evolving needs of organizations monitoring their application performance.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of Micro Focus Diagnostics is the information reported from an application that has timed out. For example, when you're Googling, or you're booking a ticket for Burj Khalifa here, the longest tower in the world, there are situations where the system can time out. There are times when you might not receive a response on the payment gateway or you are not able to find the reservation. The customer only receives the information that the session has timed out."
"For banking and telecom solutions, it's been quite useful."
"The diagnostics and configuration are the solution's most valuable aspects."
"It is a good tool. It allows you to set alerts for application and infrastructure monitoring, and it allows you to create dashboards."
"This solution is very quick to deploy as it is a SaaS solution and integrates with tools like ServiceNow."
"The feature I find most valuable, is the data integration."
"The solution's basic visibility is one of its most valuable features. So, it is a solution that is easy to use...The solution's initial setup process was straightforward."
"The most valuable features are troubleshooting and optimizing application performance."
"The most beneficial aspect of Splunk APM is the ATM, which is the map displaying the inbound and outbound relationships of the microservices, as well as the traffic between these dependencies. This feature provides us with valuable insights and helps us understand the interactions between different microservices."
"The solution is stable and reliable."
"It's beneficial for monitoring performance and infrastructure, especially when deploying applications with multiple versions with Git."
More Splunk Observability Cloud pros
 

Cons

"The interface could be more user friendly."
"The interface is very old, and not very user-friendly. Most of our clients don't like the UI."
"The GUI and metrics of Micro Focus Diagnostics can be improved. The metrics the solution gathers can be limited and could be enhanced by giving more details."
"We still use Splunk Enterprise licensing. A lot of the newer features go into Splunk Cloud before Enterprise. We're not looking to switch our licensing over, so we're falling behind on the newer features."
"We have both on-prem and cloud, and the challenge is getting all our log data aggregated or streams aggregated so that it is real-time. We do a pretty good job of that, but our organization is not using it as a security platform when it can do a great job of that."
"One thing I recently ran into was that the logs on the server most often get Gzipped after they have been rotated. We found that we were not monitoring some of the things, so we had to go back and pull them in. Right now, it pulls one at a time, untars it, or unzips it, so I cannot look at the entire history. There can be an improvement in that area."
"The end-to-end visibility is lacking because Splunk cannot directly monitor network devices."
"Splunk could be better integrated with configuration manager solutions so we can automatically resolve issues without human interference."
"The monitoring of workloads when using SignalFx could be improved."
"The UI enhancements could be a way to improve the solution in the future."
"They do not have all the features that I expect right now."
More Splunk Observability Cloud cons
 

Pricing and Cost Advice

Information not available
"I am not in that circle, but we are currently licensing based on our queries. That is working out for us. Previously, it was by volume of data, and now, we can store as much data as we want."
"Splunk's infrastructure monitoring costs can be high because our billing is based on data volume measured in terabytes, rather than the number of devices being monitored."
"I would rate the price of Splunk Infrastructure Monitoring as an eight out of ten, with ten being the most expensive."
"The solution's pricing is competitive. I rate the solution's pricing a seven out of ten. The price of the solution could be cheaper."
"Splunk APM is expensive."
"Splunk Infrastructure Monitoring is an expensive solution."
"This is an expensive solution."
"Splunk offers a 14-day free trial and after that, we have to pay but the cost is reasonable."
More Splunk Observability Cloud pricing and cost advice
report
See which vendors are best for you
Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.
See recommendations
862,624 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Financial Services Firm
16%
Computer Software Company
15%
Government
8%
Retailer
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about SignalFx?
The most valuable feature is dashboard creation.
See all answers
What needs improvement with SignalFx?
Regarding dashboard customization, while Splunk has many dashboard building options, customers sometimes need to create specific dashboards, particularly for applicative metrics such as Java and pr...
See all answers
What is your primary use case for SignalFx?
The solution involves observability in general, such as Application Performance Monitoring, and generally addresses digital applications, web applications, sites, and mobile applications. I worked ...
See all answers
 

Comparisons

Dynatrace vs OpenText Diagnostics Logo
Dynatrace vs OpenText Diagnostics
Compared 43% of the time
Splunk AppDynamics vs OpenText Diagnostics Logo
Splunk AppDynamics vs OpenText Diagnostics
Compared 32% of the time
Broadcom DX Application Performance Management vs OpenText Diagnostics Logo
Broadcom DX Application Performance Management vs OpenText Diagnostics
Compared 25% of the time
More OpenText Diagnostics Competitors
Observe vs Splunk Observability Cloud Logo
Observe vs Splunk Observability Cloud
Compared 10% of the time
Sentry vs Splunk Observability Cloud Logo
Sentry vs Splunk Observability Cloud
Compared 8% of the time
SigNoz vs Splunk Observability Cloud Logo
SigNoz vs Splunk Observability Cloud
Compared 5% of the time
Dynatrace vs Splunk Observability Cloud Logo
Dynatrace vs Splunk Observability Cloud
Compared 4% of the time
ThousandEyes vs Splunk Observability Cloud Logo
ThousandEyes vs Splunk Observability Cloud
Compared 3% of the time
More Splunk Observability Cloud Competitors
 

Product Reports

Buyer's Guide
Application Performance Monitoring (APM) and Observability
July 2025
OpenText Diagnostics reportDownload OpenText Diagnostics product report
Buyer's Guide
Splunk Observability Cloud
June 2025
Splunk Observability Cloud reportDownload Splunk Observability Cloud product report
 

Also Known As

Micro Focus Diagnostics, MF Diagnostics
Splunk Infrastructure Monitoring, Splunk Real User Monitoring (RUM), Splunk Synthetic Monitoring
 

Overview

Diagnostics software monitors application transaction health in traditional, virtualized and cloud environments allowing quick isolation and resolution of issues. It gives you a common tool to easily collaborate across the entire application lifecycle and release higher-quality applications. Diagnostics software provides deep drill down into transactions from the end user through the back end. And it uniquely serves as a single tool set for pre-production and production to diagnose application performance bottlenecks quickly and improve quality.
OpenText

Splunk Observability Cloud offers sophisticated log searching, data integration, and customizable dashboards. With rapid deployment and ease of use, this cloud service enhances monitoring capabilities across IT infrastructures for comprehensive end-to-end visibility.

Focused on enhancing performance management and security, Splunk Observability Cloud supports environments through its data visualization and analysis tools. Users appreciate its robust application performance monitoring and troubleshooting insights. However, improvements in integrations, interface customization, scalability, and automation are needed. Users find value in its capabilities for infrastructure and network monitoring, as well as log analytics, albeit cost considerations and better documentation are desired. Enhancements in real-time monitoring and network protection are also noted as areas for development.

What are the key features?
  • Log Searching: Efficiently search and analyze logs from various sources.
  • Data Integration: Seamlessly integrate with multiple environments.
  • Dashboard Customization: Tailor dashboards to specific monitoring needs.
  • Monitoring Capabilities: Provides comprehensive insights into application performance.
  • Security Features: Analyze and address security threats across systems.
  • Visualization Tools: Enhance data analysis and system performance optimization.
Why consider this for ROI?
  • Comprehensive Visibility: Gain complete insights into IT infrastructure.
  • Performance Optimization: Improve overall system performance and efficiency.
  • Rapid Deployment: Quick setup to meet organization demands swiftly.
  • Enhanced Security: Strengthen security measures through detailed analytics.

In industries, Splunk Observability Cloud is implemented for security management by analyzing logs from detection systems, offering real-time alerts and troubleshooting for cloud-native applications. It is leveraged for machine data analysis, improving infrastructure visibility and supporting network and application performance management efforts.

Splunk
 

Sample Customers

BSkyB, Alior Bank
Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara
Buyer's Guide
OpenText Diagnostics vs. Splunk Observability Cloud
July 2025
Free Report: OpenText Diagnostics vs. Splunk Observability Cloud
Find out what your peers are saying about OpenText Diagnostics vs. Splunk Observability Cloud and other solutions. Updated: July 2025.
DOWNLOAD NOW
862,624 professionals have used our research since 2012.
See our OpenText Diagnostics vs. Splunk Observability Cloud report.

We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.