Nutanix Prism vs Splunk ITSI (IT Service Intelligence) comparison

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Executive Summary

We performed a comparison between Nutanix Prism and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.

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Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It provides a single pane of glass and the graphics and the presentation are quite good. It's quite exciting for me. I would rate it 10 out of 10. The user interface is pretty easy to use for compute and storage.""Prism Central is a single point to manage every cluster. Everything can be managed in one panel. Everything is there on the main page of the dashboard.""Prism's best features include the single point of failure (SPOF) and ease of implementation.""The most valuable features are the dashboards.""The most valuable feature is the solution's single-pane-of-glass approach to consolidating all of the various metrics and interfaces that I would typically have to access via multiple screens in other products. The ease of use would probably be the single biggest selling point.""Prism is easy to scale.""The features that I have found most valuable are its storage flexibility, linear scalability, and perhaps ease of use and powerful support.""It is stable and reliable."

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"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate.""The observability is great and valuable.""We have a lot of teams using Splunk and they would be blind without it.""The root cause analysis is very helpful for us.""The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding.""One of the excellent features is the service analyzer, which is truly impressive.""It's scalable and expands well.""We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming."

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Cons
"The automation needs to be improved, as there are several challenges.""The stability has room for improvement.""We definitely have some issues with Nutanix Prism. Our main issue is that we cannot operate the database. It would seem that less configuration would be desirable, because between Nutanix and the Oracle database on Windows, there tends to be problems.""The product currently fails to provide a complete view to customers.""In the next release, I would like the ability to browse data stores.""The solution could be a bit more user-friendly. The dashboard and configuration should be much easier to use.""There are no firewall policies.""I would like to see the integration of native, one-click "open support ticket" functionality for errors generated by the system within Prism. Currently, we have to manually open a support ticket in a separate web browser and manually input the error information."

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"We'd like them to show more inputs on the dashboard.""We also faced challenges relating to UI development.""We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time.""Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well.""Splunk ITSI generates numerous false positives and has the potential for enhancement.""Quality-of-life features have room for improvement.""It would be good if an interface was included in the next release.""It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."

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Pricing and Cost Advice
  • "A lot of my customers complain about the price of renewals, so I think that this can be improved."
  • "Compared to VMware, the price of this solution is great."
  • "Nutanix Prism is priced better than some of the competing solutions."
  • "This product is cheaper than using VMware."
  • "The license we bought for Nutanix Prism is perpetual, so once you have it, you can keep on using it. It's a three-year license that's paid one time. The license we have covers the three-node cluster."
  • "The license for Prism is costlier than other VMs."
  • "We have spent a lot of money on the Nutanix solution with Prism. Yet, for this amount of money we could be buying high-end storage with a lot of IOPS and bandwidth, even more than with Nutanix."
  • "Nutanix have bundles for pricing. On a single bundle, we get everything including vSAN or VMware and there are no additional costs. It is just a single license that is needed."
  • More Nutanix Prism Pricing and Cost Advice →

  • "I would prefer that the price be reduced, as it would be easier to implement it and to sell it."
  • "Splunk pricing is high."
  • "The pricing of Splunk is a bit high."
  • "Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."
  • "Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."
  • "Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."
  • "Splunk ITSI is an expensive tool, and we need to purchase the utility license."
  • "Pricing has some room for improvement."
  • More Splunk ITSI (IT Service Intelligence) Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The solution's technical support is helpful and responsive.
    Top Answer:It is an expensive software. One of the challenges I have seen is that the subscription-based licensing model comes across as a recurring cost, which makes it an area of concern for our company's… more »
    Top Answer:The UI offered by the solution is okay. Some of our company's customers who use the product ask for some granular level reports which make up for an area where improvements are required. If users want… more »
    Top Answer:The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes.
    Top Answer:The product is expensive. It's one of the most expensive options, although maybe not as expensive as Datadog.
    Top Answer:It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs.
    Ranking
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    669
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    36
    Average Words per Review
    928
    Rating
    8.8
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    148
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    90
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    22
    Average Words per Review
    830
    Rating
    8.0
    Comparisons
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    Overview

    Nutanix makes infrastructure invisible, elevating IT to focus on the applications and services that power their business. The Nutanix enterprise cloud platform leverages web-scale engineering and consumer-grade design to natively converge compute, virtualization and storage into a resilient, software-defined solution with rich machine intelligence. The result is predictable performance, cloud-like infrastructure consumption, robust security, and seamless application mobility for a broad range of enterprise applications.

    Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

    It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

    The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

    With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

    Sample Customers
    JetBlue, International Speedway Corporation, SAIC Volkswagen
    TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
    Top Industries
    REVIEWERS
    Financial Services Firm22%
    Computer Software Company11%
    Insurance Company8%
    Consumer Goods Company8%
    VISITORS READING REVIEWS
    Computer Software Company20%
    Financial Services Firm9%
    Comms Service Provider8%
    Government7%
    REVIEWERS
    Financial Services Firm38%
    Insurance Company13%
    Logistics Company13%
    Computer Software Company13%
    VISITORS READING REVIEWS
    Financial Services Firm20%
    Computer Software Company13%
    Government13%
    Manufacturing Company8%
    Company Size
    REVIEWERS
    Small Business36%
    Midsize Enterprise24%
    Large Enterprise40%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise20%
    Large Enterprise62%
    REVIEWERS
    Small Business10%
    Midsize Enterprise17%
    Large Enterprise72%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise7%
    Large Enterprise79%
    Buyer's Guide
    Virtualization Management Tools
    March 2024
    Find out what your peers are saying about VMware, IBM, Nutanix and others in Virtualization Management Tools. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Nutanix Prism is ranked 4th in Virtualization Management Tools with 56 reviews while Splunk ITSI (IT Service Intelligence) is ranked 5th in IT Alerting and Incident Management with 27 reviews. Nutanix Prism is rated 8.8, while Splunk ITSI (IT Service Intelligence) is rated 8.0. The top reviewer of Nutanix Prism writes "Having a centralized platform for infrastructure information has helped us with capacity planning". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides a unified view of alerts and supports heat maps and glass tables for visualization and monitoring". Nutanix Prism is most compared with Zabbix, VMware Aria Operations, Cisco UCS Manager, Nutanix Cloud Manager (NCM) and Veeam ONE, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk Enterprise Security and BMC TrueSight Operations Management.

    We monitor all Virtualization Management Tools reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.