We performed a comparison between New Relic and Rapid7 InsightOps based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability."You don't have to go through a list of 500 servers."
"Every time there is a crisis, high traffic, or if we see a problem with a server, we go to New Relic and monitor it to determine the cause."
"Working with the solution is very easy. It's user-friendly."
"They instrument up from the bottom to the top – every piece of code - they have a very perfect read of what’s being done, and how long it’s taking."
"The most valuable feature is the ability to manage the application flow."
"We use it for monitoring, identifying when services go down, or when they are outside of what we would consider normal operations."
"It does everything we wanted it to do."
"The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters."
"It has the ability to alert and track logs from different sources."
"We can save logs as plain text."
"The ability to browse logs from multiple sources at the same time really speeds up root cause analysis."
"The most valuable feature of Rapid7 InsightOps is the search functionality."
"The solution only supports the cloud platform and not on-premises."
"The price could improve."
"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."
"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it."
"I would like if it could have predictive analysis. Today, we only have the option to configure thresholds."
"We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health."
"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."
"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."
"Rapid7 InsightOps could improve by making the search query better. There are times when the search query is broken and it does not find anything."
"Since I used the beta, improvements are to be expected. The dashboard options could have been clearer, but I believe it is more a problem with the limited documentation available at the time."
"The solution takes a little bit of time when we load the website for the first time."
"There are a few things I would like to do with a few more complex queries which I am not able to do right now, because it is a SaaS solution."
New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews while Rapid7 InsightOps is ranked 33rd in Log Management with 8 reviews. New Relic is rated 8.6, while Rapid7 InsightOps is rated 9.0. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of Rapid7 InsightOps writes "Useful search functionality, easy to use, and reliable". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor, whereas Rapid7 InsightOps is most compared with Wazuh, Datadog, Splunk Enterprise Security, IBM Security QRadar and Dynatrace.
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