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New Relic Logo
25,149 views|19,771 comparisons
Sentry Logo
8,524 views|7,506 comparisons
Comparison Buyer's Guide
Executive Summary
Updated on Jun 27, 2023

We performed a comparison between New Relic and Sentry based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.

  • Ease of Deployment: New Relic's setup is easy, requiring minimal browser configuration, and is handled by professional services or IT/DevOps teams. Sentry's setup is more challenging, varying depending on the version and user expertise, and requires assistance from CyberArk from a system administrator standpoint.
  • Features: New Relic focuses on in-depth application information, scalability, and accurate alert mechanisms. It also has a straightforward pricing model and user-friendly interface. On the other hand, Sentry provides error management, integration with various tools, and real-time breakdown of information. It captures application performance metrics and identifies faulty lines or triggered errors.
  • Pricing: New Relic has a monthly or yearly license with extra fees for features and data ingestion. Opinions on its pricing vary. Sentry has a free plan for early stages and paid plans for when the project goes live. The open source version has a lot of features and users can customize dashboards before considering the paid version. Though the license is expensive, it is considered worth it.
  • Service and Support: New Relic's customer service has mixed reviews, with varying levels of responsiveness and knowledge. However, their documentation is generally well-regarded. While Sentry's customer service hasn't been used much, their community support and documentation are considered helpful.
  • ROI: New Relic and Sentry have different outcomes in terms of ROI. While the former has received mixed reviews, with some users unsure of its positive impact, the latter has proven to yield positive returns for investors.

Comparison Results: New Relic offers versatile features, in-depth application information, and better technical support. While Sentry has accurate error management and tracking, there is room for improvement in automation, tracking and analytics capabilities, and customer service. New Relic has a simpler user interface and straightforward pricing, while Sentry's pricing is expensive. 

To learn more, read our detailed New Relic vs. Sentry Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The monitoring so far has been good and we are happy with it.""It is stable and scalable.""It offers helpful user metrics so we can learn more about the user experience.""The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful.""We detect issues using dashboards that we built on New Relic.""The synthetic alert is the most valuable feature in New Relic APM. I also like the time travel feature and find traceability useful in the solution. New Relic APM also has good response times.""It does everything we wanted it to do.""To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level. New Relic APM is a very good, tailor-made solution."

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"Sentry is a pretty stable product... Sentry's documentation is pretty straightforward and neat.""Great for capturing application performance metrics and error logs.""It's a great visibility tool for the developer team.""The most valuable feature we have found with Sentry is the security that it provides.""Its initial setup process is relatively straightforward.""The most valuable feature is the ability to create and assign rules and give access to particular users.""The stability is very good for Sentry and in general works well.""The product performs well."

More Sentry Pros →

Cons
"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues.""They don't have an opportunity to share the dashboard with the public. If you want to share it with stakeholders or people outside the organization who just want to have a look at a couple of metrics, you can't do that without onboarding them to the product itself.""Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application.""The solution needs to have staging.""The customization of the start and end time is kind of cool.""They should bring the pricing down to be more competitive.""New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better.""Compared to their competitors, they are missing some features at the moment."

More New Relic Cons →

"I would like to see a role registration feature added.""Its debugging feature needs to be faster.""The log centralization and analysis could be improved in Sentry.""The settings for an administrator are complex.""Lacks user metric tracking and the ability to create more dashboards.""The price could be lowered.""It should be easier to integrate Sentry with other tools, and the end-to-end tracing capabilities could be improved.""I would like to have alert policies and alert conditions enhanced in the next release."

More Sentry Cons →

Pricing and Cost Advice
  • "New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."
  • "The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."
  • "Cost is significant with a lot of extras."
  • "It would be nice if we could buy it annually instead of monthly."
  • "If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."
  • "I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."
  • "There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."
  • "They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."
  • More New Relic Pricing and Cost Advice →

  • "Currently, we are in the production phase of our project and we are on free plans to use Sentry. Once we go live we will have to be on a subscription-based plan."
  • "I am currently using a self-hosted open version."
  • "We are currently paying through Cloudera for the Sentry service."
  • "We can adjust the price a little bit based on our needs."
  • More Sentry Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra… more »
    Top Answer:It allows the restriction of privileges and control of users.
    Top Answer:The solution only supports the cloud platform and not on-premises. Therefore, they should assess supporting the licensing on-premises as well.
    Top Answer:The product costs $26 a month if we choose a yearly subscription. Code coverage can be added for an additional $29 per month. The Team plan is the cheapest package available. We can make our own… more »
    Top Answer:It would be nice if the product provided a map showing the users’ geographic location.
    Ranking
    Views
    25,149
    Comparisons
    19,771
    Reviews
    33
    Average Words per Review
    519
    Rating
    8.2
    Views
    8,524
    Comparisons
    7,506
    Reviews
    10
    Average Words per Review
    380
    Rating
    8.5
    Comparisons
    Dynatrace logo
    Compared 19% of the time.
    Datadog logo
    Compared 13% of the time.
    Elastic Observability logo
    Compared 8% of the time.
    Grafana logo
    Compared 7% of the time.
    AWS X-Ray logo
    Compared 4% of the time.
    Azure Monitor logo
    Compared 17% of the time.
    Grafana logo
    Compared 14% of the time.
    Elastic Observability logo
    Compared 11% of the time.
    Datadog logo
    Compared 9% of the time.
    AWS X-Ray logo
    Compared 9% of the time.
    Also Known As
    New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
    Learn More
    Sentry
    Video Not Available
    Overview

    New Relic is a versatile tool that can be customized to fit the needs of different organizations. Its primary use cases include performance monitoring, time series analysis, infrastructure monitoring, synthetic monitoring of APIs, and providing insight into UI performance. New Relic APM is a popular application monitoring tool that provides in-depth observability of an application's performance, including database queries, website response times, and page load times. 

    The solution provides clear information and a complete picture of what is happening in the organization's system, allowing for easy monitoring of servers and providing value in code detection and resolution and user experience metrics.

    Sentry’s real-time error tracking gives you insight into production deployments and information to reproduce and fix crashes.

    Sample Customers
    World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
    Dropbox, Airbnb, Stripe, Uber
    Top Industries
    REVIEWERS
    Financial Services Firm23%
    Computer Software Company18%
    Media Company9%
    Retailer8%
    VISITORS READING REVIEWS
    Educational Organization29%
    Financial Services Firm14%
    Computer Software Company11%
    Manufacturing Company5%
    VISITORS READING REVIEWS
    Computer Software Company19%
    Financial Services Firm9%
    Comms Service Provider9%
    Manufacturing Company6%
    Company Size
    REVIEWERS
    Small Business35%
    Midsize Enterprise30%
    Large Enterprise35%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise36%
    Large Enterprise50%
    REVIEWERS
    Small Business70%
    Large Enterprise30%
    VISITORS READING REVIEWS
    Small Business32%
    Midsize Enterprise17%
    Large Enterprise51%
    Buyer's Guide
    New Relic vs. Sentry
    March 2024
    Find out what your peers are saying about New Relic vs. Sentry and other solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews while Sentry is ranked 8th in Application Performance Monitoring (APM) and Observability with 11 reviews. New Relic is rated 8.6, while Sentry is rated 8.6. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of Sentry writes "An easy-to-use solution that has a good dashboard, performs well, and provides flexible pricing". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and AWS X-Ray, whereas Sentry is most compared with Azure Monitor, Grafana, Elastic Observability, Datadog and AWS X-Ray. See our New Relic vs. Sentry report.

    See our list of best Application Performance Monitoring (APM) and Observability vendors.

    We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.