We performed a comparison between Moogsoft and New Relic based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is extremely helpful with correlating IP failures and it has a very good sort of flow chart of IP systems. For example, if you see a failure in system A, you can track it down to the system causing the issue. This is a very handy feature."
"There are AI features in Moogsoft. Moogsoft has one wonderful feature that allows you to convert multiple alarms into situations. Generally, all other MoM tools get the alarms, and then convert it into an incident directly. There is one extra layer they have added before converting any alarm into an incident. Suppose there are multiple alarms that are somehow all related to a single source of issue. It converts all the alarms into a single situation, which then gets converted into an incident."
"Moogsoft AIOps integrates seamlessly with 50-plus IT monitoring, automation, service management, notification, and collaboration tools. It also provides a great and easy-to-use interface for observing."
"The AI component allows you to check previous cases and diagnose problems easily."
"Moogsoft is easily deployable and ready to use."
"I like the prediction features."
"Moogsoft's most valuable features are event management, correlation, and observability."
"The product currently seems to be a few steps ahead of the competition."
"The solution offers good documentation."
"The monitoring so far has been good and we are happy with it."
"End-user Synthetics and monitoring are very good."
"The best feature of New Relic is its simple look and feel, making it easier to use than other tools."
"We are able to drill down and see what is going on in the system."
"It has the ability to monitor random URLs not tied to the one pinger per application (though it costs extra)."
"We like the performance of the product."
"They have baseline level alerting."
"They should consider including Chatbot."
"I would like to see how Moogsoft integrates with the multi-cloud and brings out a single pane of glass, to see everything on one screen."
"Some additional API interfacing would be great to enable getting the data out of AIOps programmatically."
"Moogsoft is dependent on external products to do orchestration and SOP-based functionality."
"The documentation and flexibility for generic integration could be improved."
"I would like to see additional reports or information on the dashboard that includes metrics about CPU usage and memory."
"I would like to see more integrations. It is rather difficult to install the enterprise systems with the agents."
"The tool needs to improve its support. It appears that the support responsiveness from Moogsoft is not aligned with the severity of the incident. Instead of proactively addressing issues, customers have to chase Moogsoft for resolution. In Moogsoft, unlike other tools like Splunk, the process follows a step-by-step sequence. You need to start each process in a specific order, typically following a sequence."
"The solution should include more detailed reports for SQL database requests."
"I would like an infrastructure network that provides real-time views, showing the issues."
"It would help customers if there were an on-premises version available."
"New Relic APM is a good tool, and it has a database of failures, but it could use a list of customer-specific failures. New Relic APM should be able to give my company advanced analytics through AI."
"In the next release, I'd like to see a better pricing structure."
"We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health."
"In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data."
"It gives you amazing statistics, but doesn’t give you enough information about what to do with the statistics."
Moogsoft is ranked 38th in IT Infrastructure Monitoring with 11 reviews while New Relic is ranked 5th in IT Infrastructure Monitoring with 151 reviews. Moogsoft is rated 7.6, while New Relic is rated 8.6. The top reviewer of Moogsoft writes "A cost-efffective cloud solution for noise filtration but needs enhanced interfaces". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Moogsoft is most compared with ServiceNow IT Operations Management, BigPanda, Dynatrace, OpsRamp and BMC TrueSight Operations Management, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor. See our Moogsoft vs. New Relic report.
See our list of best IT Infrastructure Monitoring vendors, best IT Operations Analytics vendors, and best AIOps vendors.
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