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Microsoft Project Server vs ServiceNow Strategic Portfolio Management comparison

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Buyer's Guide
Microsoft Project Server vs. ServiceNow Strategic Portfolio Management
March 2024
Executive Summary

We performed a comparison between Microsoft Project Server and ServiceNow Strategic Portfolio Management based on real PeerSpot user reviews.

Find out in this report how the two Project Portfolio Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Microsoft Project Server vs. ServiceNow Strategic Portfolio Management Report (Updated: March 2024).
Download the complete report
767,667 professionals have used our research since 2012.
Featured Review
Salman Arj
Complex and less user-friendly interface, frequent technical issues, and slower speed compared to other project...
Our experience with Microsoft Project Server wasn't very positive, and due to high demand, over 70% of employees requested to stop using it. They... Read more →
Anonymous User
Researched Microsoft Project Server but chose ServiceNow Strategic Portfolio Management: A very strategic demand management tool that visualizes risks and ratings in a bubble chart
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The technical support for Microsoft Project Server and the support is very good. Microsoft support is working very well.""One notable positive aspect is its effective project-tracking capabilities.""The solution scales well.""It is well-established, reliable, and compatible.""The solution has easy integration with Excel.""The product is user-friendly.""Deliverables List: Most useful to enable meaningful status reporting at an enterprise level.""The stability of the 2019 version is quite good."

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"The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it.""The solution is scalable.""It's a very complete solution.""The technical support is pretty good. ServiceNow has consistently provided excellent assistance.""The most valuable features of ServiceNow Strategic Portfolio Management are the multiple methodology possibilities for projects. It has hybrid, traditional, and Agile capabilities. Additionally, the solution integrates well with other platforms, such as Microsoft Azure.""We like the status report feature. It is something really valuable.""The PPM module is an excellent service.""ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready."

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Cons
"Permission management needs improvement.""In terms of tech support, it took a long time for them to resolve a ticket.""The cost could be lower.""We think that calculations are not working correctly, and there is a need to enter data a couple of times in order to give the correct calculations.""Microsoft Project Server could improve by making the solution more user-friendly.""When we started using this solution from scratch, we got lost. Microsoft should provide some templates for configurations for certain use cases.""This solution could improve by adding integration with Primavera schedules to allow the reading and management of them.""It has to be more user-friendly. For instance, there should be some assistance, like when you go to certain sites, people pop up and say, "Can we help you? What are you looking for?" It's not interactive enough."

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"The portfolio managed is good for IT, but it's not good for non it's not necessarily great for construction projects, such as the building of physical infrastructure.""When we import a really big project with a lot of tasks on it, we face some issues with dependencies. The links between tasks are not working very well. There is definitely room for improvement there. Microsoft Project, in my opinion, is the best option for such a use case.""The interface isn't user-friendly.""ServiceNow Strategic Portfolio Management could improve by having more Agile features. Other solutions, such as Rally have more.""The setup is a bit complex. It depends on the organizational needs, and sometimes, we make customizations based on those needs.""ServiceNow Strategic Portfolio Management must improve its interface, which is not very interactive or user-friendly compared to other tools like Zendesk. The real-time reporting feature doesn't help much in our decision-making process. It's quite complex to use and lacks the rich features needed for visualization. Overall, I find it to be very poor.""I would like to see some artificial intelligence incorporated into the management functions.""The user interface could be more modern."

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Pricing and Cost Advice
  • "I think they need more flexibility with licensing, because there are preconceived ideas that don't allow as much flexibility with the various licenses."
  • "The licensing was procured before my involvement."
  • "It has features that cannot be bought by other rivals, so cost does not matter."
  • "It is on the expensive side."
  • "There is a licensing cost."
  • "There is an annual license required for this solution."
  • "I cannot comment on the price as I was not responsible for purchasing the solution."
  • "I'm not quite sure about the licensing costs. We're probably paying somewhere in the neighborhood of about 80,000 to 90,000 a year for our current on-prem because we handle our own licensing. As far as Project Online is concerned, we're still trying to get a good handle on that. It looks like it is going to be in a neighborhood of about 120,000 to 150,000 a year, but we're getting a lot more capability out of it."

    • More Microsoft Project Server Pricing and Cost Advice →

  • "They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
  • "It is a little expensive. We are in Brazil, and for us, it is a little expensive."
  • "The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on."
  • "We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high."
  • "The cost of the solution should not be more than $50,000 annually."
  • "I would rate the cost as five out of ten."
  • "The licensing is based on metrics and is tailored to customer's needs."
  • "I rate the price of ServiceNow Strategic Portfolio Management a seven out of ten."

    • More ServiceNow Strategic Portfolio Management Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Microsoft Project Server?
    Top Answer:The ability to track a project's progress using Microsoft Project Server is the most valuable aspect. It depends, especially when managing multiple projects.
    Read all 37 answers   →
    What is your experience regarding pricing and costs for Microsoft Project...
    Top Answer:The solution is very expensive. It is a part of my enterprise database. I am paying a subscription for it. It doesn't cost for hardware but for other tools to use.
    Read all 28 answers   →
    What needs improvement with Microsoft Project Server?
    Top Answer:Microsoft is going to integrate the Co-Pilot features into Microsoft Project. The AI feature is an additional feature. It can look at the plan and identify risks early on from any part of your… more »
    Read all 35 answers   →
    What do you like most about ServiceNow Strategic Portfolio Management?
    Top Answer:The PPM module is an excellent service.
    Read all 21 answers   →
    What is your experience regarding pricing and costs for ServiceNow Strate...
    Top Answer:The solution is expensive. In addition to the standard license cost, we may require specific applications, especially from an orchestration standpoint or additional plugins. Some of these plugins are… more »
    Read all 15 answers   →
    What needs improvement with ServiceNow Strategic Portfolio Management?
    Top Answer:The configurations are fine, but the user interface could be improved. ServiceNow generally introduces a lot of new user interfaces, workspaces, and other features. There is room for improvement… more »
    Read all 19 answers   →
    Ranking
    6th
    out of 35 in Project Portfolio Management
    Views
    2,226
    Comparisons
    1,085
    Reviews
    27
    Average Words per Review
    356
    Rating
    7.6
    3rd
    out of 35 in Project Portfolio Management
    Views
    2,172
    Comparisons
    1,572
    Reviews
    15
    Average Words per Review
    557
    Rating
    7.8
    Comparisons
    Also Known As
    MS Project Server
    IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
    Learn More
    Microsoft
    ServiceNow
    Overview
    Microsoft Project Server 2013 is a flexible on-premises solution for project portfolio management (PPM) and everyday work. Team members, project participants, and business decision makers can get started, prioritize project portfolio investments and deliver the intended business value from virtually anywhere. Requires SharePoint 2013, sold separately.

    ServiceNow Strategic Portfolio Management is a highly regarded value-added Portfolio Management solution and also a top-ranked Enterprise Agile Planning tool. Strategic Portfolio Management (SPM) relates to the tools and processes that business organizations utilize to manage their usable resources and satisfy calculated business objectives.

    ServiceNow SPM ensures organizations are able to precisely identify and promote the best investment initiatives that accurately match the organizational objectives, which will facilitate that the most profitable outcomes are consistently achieved.

    Enterprise organizations can include the desired various factors of their business processes to include in their unique strategic portfolio. These factors can include but are not limited to employee performance initiatives, product promotions, client services, and more. When assembled together, these factors become integral elements to promote the most effective business process decisions that will ensure appropriate outcomes that align with the organization's overall goals and objectives.

    ServiceNow SPM Best Practices

    • Evaluate and catalog: Organizations should ensure that all stakeholders are aware and in agreement with the organization's goals and objectives, both short and long-term. Additionally, all the elements and components that are needed to accomplish those objectives have been accounted for and are available.
    • Set effective parameters: The organization should set clear parameters to monitor processes and performance to ensure that objectives are being maintained and consistently satisfied.
    • Productivity analysis: Review processes to eliminate redundancies to maintain balance and process alignment so that desired outcomes can be achieved.
    • Continuous process management: ServiceNow SPM provides a single transparent view that includes all processes (pending, ongoing, or completed) and how they align with the overall organizational goals and objectives.

    ServiceNow Strategic Portfolio Management Benefits:

    ServiceNow Strategic Portfolio Management has many valuable benefits. Some of its most valuable benefits include:

    • Big Picture Visualization
    • Improved Decision Making
    • Improved Process Management
    • Seamless Scalability
    • Increased Productivity
    • Improved Efficiency
    • Improved Time Management
    • Better Outcomes
    • Improved Communication
    • Comprehensive Reporting and Tracking
    • Improved Return on Investment


    ServiceNow Strategic Portfolio Management's primary focus is to align business strategy with work. Decision-makers are able to plan, complete and easily track progress across different methodologies and processes. The solution has been developed to ensure that the appropriate activities and processes are being completed in a timely manner to satisfy the organization’s goals consistently and achieve the most profitable outcomes.

    Reviews from Real Users

    “The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance.” Lenny L., Support Engineer at a tech services company

    “The ease of use is the most valuable feature. It's very intuitive to set up. Everything has a logical sequence, and you can see how it all links together. It's a good win for ServiceNow.” Fabrizio M., Head of Business Applications at Bio Products Laboratory Limited

    “The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values.” A Manager at a manufacturing company.

    Sample Customers
    Magnachip, Gwinnett County Schools, CLEAResult, Medbit Oy, Intelbras S.A., ETS, CORE Construction, Keller Foundations
    Proximus, UNT SYSTEM, SAP SuccessFactors
    Top Industries
    REVIEWERS
    Computer Software Company21%
    Manufacturing Company15%
    Comms Service Provider13%
    Financial Services Firm10%
    VISITORS READING REVIEWS
    Computer Software Company14%
    Government11%
    Manufacturing Company8%
    Financial Services Firm6%
    REVIEWERS
    Computer Software Company31%
    Manufacturing Company13%
    Renewables & Environment Company6%
    Financial Services Firm6%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Manufacturing Company11%
    Government11%
    Computer Software Company10%
    Company Size
    REVIEWERS
    Small Business33%
    Midsize Enterprise20%
    Large Enterprise48%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise14%
    Large Enterprise67%
    REVIEWERS
    Small Business25%
    Midsize Enterprise7%
    Large Enterprise68%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise9%
    Large Enterprise75%
    Buyer's Guide
    Microsoft Project Server vs. ServiceNow Strategic Portfolio Management
    March 2024
    Free Report: Microsoft Project Server vs. ServiceNow Strategic Portfolio Management
    Find out what your peers are saying about Microsoft Project Server vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: March 2024.
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    767,667 professionals have used our research since 2012.

    Microsoft Project Server is ranked 6th in Project Portfolio Management with 55 reviews while ServiceNow Strategic Portfolio Management is ranked 3rd in Project Portfolio Management with 27 reviews. Microsoft Project Server is rated 7.8, while ServiceNow Strategic Portfolio Management is rated 8.0. The top reviewer of Microsoft Project Server writes "Provides holistic reporting and allows us to keep track of what's going on with projects". On the other hand, the top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". Microsoft Project Server is most compared with Microsoft Project, Planisware, Oracle Primavera Portfolio Management, JIRA Portfolio and Broadcom Clarity , whereas ServiceNow Strategic Portfolio Management is most compared with Microsoft Azure DevOps, Jira, Jira Align, Smartsheet and Broadcom Clarity . See our Microsoft Project Server vs. ServiceNow Strategic Portfolio Management report.

    See our list of best Project Portfolio Management vendors.

    We monitor all Project Portfolio Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.