We compared Microsoft Exchange Online Protection and Trend Micro Email Security across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Microsoft Exchange Online Protection offers seamless integration with Windows, a central alert console, and real-time monitoring of suspicious URLs. Trend Micro Email Security is known for its powerful antivirus engine, user-friendly administration, and reliable spam protection.
Room for Improvement: Microsoft Exchange Online Protection could offer more training and enhance its security features. Users also requested better encryption, gray email management, and integration with non-Microsoft platforms. Trend Micro Email Security customers want better compatibility with third-party email solutions, advanced AI for rule configuration, and improved risk visibility.
Service and Support: While some users found Microsoft support to be helpful and responsive, others experienced slower response times. Trend Micro Email Security's support is generally responsive and helpful, but some reviews suggest room for improvement.
Ease of Deployment: Users had varied experiences setting up Microsoft Exchange Online Protection, ranging from easy to difficult. It may necessitate dedicated personnel for maintenance. Setting up Trend Micro Email Security is typically easy, taking around 30 minutes to an hour or two.
Pricing: Some users said Microsoft Exchange Online Protection is expensive, but others considered it reasonable. Some users find Trend Micro Email Security to be costly and more suitable for larger enterprises.
ROI: Microsoft Exchange Online Protection has proven to be a profitable investment. Trend Micro Email Security users say its return on investment is hard to demonstrate.
Comparison Results: Microsoft Exchange Online Protection is praised for its seamless integration with Windows and useful features like URL holding and threat management. At the same time, users say it could improve in areas such as pricing, documentation, and security features. Trend Micro excels in security features, ease of administration, and scalability. Trend Micro could benefit from improved dashboard visibility and stronger spam filtering.
"Microsoft Defender for Office 365 has improved my organization's security. It makes it easier to manage the infrastructure without the help of third-party applications."
"The initial setup is straightforward. You just add the license, click it, and then you can set up the rules. It is quite simple."
"Defender helps us prioritize threats across our organization."
"Does a thorough job of examining email and URLs for malicious content."
"Since we have started using the solution, there have been fewer compromises."
"It also gives the vulnerability status according to the versions you have selected. Let's say you have Google Chrome. It mentions the versions it has, and it updates. Within two hours of an update, it is reflected in the dashboard. That's really nice to have."
"At the moment we are satisfied with this product. It's a stable, scalable, and resilient solution for us."
"The product is not resource-intensive."
"We use the solution to receive emails. We do not use the calendar function as our clients are slow adaptors to the latest features."
"In general, my company is happy with Microsoft support...My company hasn't faced any stability issues with the solution."
"We like the holding facility that is available for potentially suspicious URL's. This allows a real-time review to be performed before the email reaches a users inbox."
"We can migrate seamlessly without any disruptions to our operations."
"What I like most about Microsoft Exchange Online Protection is its integration with Windows, so we have one central view for all alerts and incidents."
"You can use the product to create special accounts."
"The initial setup of Microsoft Exchange Online Protection was easy."
"The scalability is pretty good; it does what it is supposed to do."
"The initial setup is not overly complex."
"Trend Micro Email Security has a feature for secure protection of OneDrive, Google Drive, and CloudApp security."
"It does a good job of ensuring users are not compromised via email."
"The most valuable features of the solution are spam protection and email continuity."
"The interface is really good."
"Trend Micro Email Security scans all email attachments because, nowadays, ransomware or malware files are sent through email attachments."
"Trend Micro Email Security is a robust solution with quick performance. It works autonomously without the need for an administrator."
"The email and the signature based protection is the most valuable feature."
"The only thing they should improve is the licensing model. They should stop changing it. A year ago, the five features I mentioned were included in one product. Now, three of them are bundled into one product, and you have to pay extra for the other two. I don't mind paying extra, but I don't want them to change it every year or every six months. I need to know what I'm looking at and not worry about it next year."
"We need to be able to whitelist data at the backend."
"You should be able to deploy Defender for every subscription without the need to add servers."
"Several simulation options are available within 365, and the phishing simulation could be better."
"Microsoft should provide more documentation for users so they can self-educate. I would like to see more documentation for advanced security features."
"About eight months ago, we started to measure the quantity of phishing and spam that we have been receiving, and it has been increasing a lot. That means that protection for our email is not as good as we were expecting."
"The custom alerts have to improve a lot."
"We need a separate license and we don't know how to get the license that is required."
"The security features could be better."
"The tool is not 100% stable."
"Performance and speed should continue to be improved."
"We have experienced issues while migrating from on-prem to the cloud. The tool needs to improve its stability."
"The solution needs to improve its backup."
"The solution can be complex at times. It would be nice to have the on-server version. It needs to improve the stability as well."
"It doesn't protect against everything. We do need protection for, for example, endpoints."
"Our company faces difficulty with Microsoft Exchange Online Protection (EOP) because it's too big, clunky, and difficult for a small client to implement quickly and easily."
"They need to adjust the spam filtering and make it stronger."
"The capacity handling and the scalability of the solution need to be improved since I feel Trend Micro lacks in such areas."
"The initial setup was straightforward. This is a virtual appliance, it takes a short time to deploy the solution. However, it is not difficult if you understand the technology. You must have good knowledge of the email security area to set up the product correctly. There are many features in this solution and a high risk of having mistakes with the configuration."
"The send box needs improvement to match other products."
"The only negative thing about Trend Micro Email Security is its price. It could be less expensive."
"The patch management could improve in Trend Micro Email Security."
"There needs to be more documentation for the product."
"The tool's dashboard is old."
More Microsoft Defender for Office 365 Pricing and Cost Advice →
More Microsoft Exchange Online Protection (EOP) Pricing and Cost Advice →
Microsoft Exchange Online Protection (EOP) is ranked 4th in Email Security with 34 reviews while Trend Micro Email Security is ranked 8th in Email Security with 22 reviews. Microsoft Exchange Online Protection (EOP) is rated 8.2, while Trend Micro Email Security is rated 8.0. The top reviewer of Microsoft Exchange Online Protection (EOP) writes "An effective email security solution that provides DLP, Safe Attachment, and Safe Links". On the other hand, the top reviewer of Trend Micro Email Security writes "The solution blocks spam emails from reaching the user’s mailbox but should introduce new features, improvements, and updates". Microsoft Exchange Online Protection (EOP) is most compared with Proofpoint Email Protection, Cisco Secure Email, Mimecast Email Security, Fortinet FortiMail and Trend Micro ScanMail, whereas Trend Micro Email Security is most compared with Cisco Secure Email, Fortinet FortiMail, Trend Micro InterScan Messaging Security, Barracuda Email Security Gateway and Proofpoint Email Protection. See our Microsoft Exchange Online Protection (EOP) vs. Trend Micro Email Security report.
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We monitor all Email Security reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
