OpenText Operations Bridge vs PagerDuty Operations Cloud comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between OpenText Operations Bridge and PagerDuty Operations Cloud based on real PeerSpot user reviews.

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To learn more, read our detailed Event Monitoring Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It allows us to build dashboards for individual parts of the business. Our team members appreciate that they can just get a view of their part of the world without having to worry about anyone else's.""It's a very good product overall.""I've found the solution to be very scalable.""OpsBridge has good event correlation facilities and root-cause identification algorithms.""The event correlation is the most valuable aspect of the solution.""I find the Micro Focus Operations Bridge dashboard valuable, including its instrument analysis and anomaly control features that help indicate root causes and problems with your infrastructure.""The correlation feature is the most used feature. It allows you to correlate events from different sources and have more meaningful events.""Flexible dashboard with the availability of widgets."

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"PagerDuty's notification process is the most valuable feature.""The initial setup is a simple process.""The product easily integrates with other solutions.""The product has valuable on-call scheduling, escalation, and incident workflow management features.""PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone.""The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable.""The solution's most valuable features are that it adds each alert as a service, has good scheduling capabilities, and includes the ability to write logic based on texts.""Alert deduplication and noise reduction for alerts are the major features that I found useful."

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Cons
"In a future release, we would like an improved upgrade process. When you upgrade it now, it first uninstalls everything and then reinstalls all the packages, which means any customization that you've done in the directories on the surface disappears.""I know that in the next version, X1005, they're moving to more graphical overviews, which should help our senior managers.""The latest versions of the service reporting dashboards need improvement, such as service modeling.""The price is quite expensive, and because of this, we may try another solution.""The service takes a very long time to start and it requires a lot of resources.""Reporting has to be tackled a bit more. Conceptually, it is there and conceptually it is amazing, but somehow the module itself is suffering.""Installing and upgrading the HPOM and Operations Agent software is not always easy and the process can be quite fragile. Once it is running, it is very quick and stable, but an upgrade can quite easily break something or terminate unexpectedly.""The setup process can get a little bit complex."

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"PagerDuty can improve the integration with Terraform.""There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process.""The On-Call Teams feature could be better in terms of levels of conditions related to which team or member should get the responsibility of handling a matter or incident.""They could include incident merging and alert grouping features in the product.""PagerDuty should be integrated with other tools, so it can import the IT roster automatically. Our other rules continue to work once they're configured, but the roster must be added manually.""It cannot be integrated with our upgraded Jira system.""I would like the UI to be more intuitive. I would like to be able to group or color-code the discoveries. When you create a system, you have a listing of all the different configurations. You can list them by teams, but some additional color coding would be helpful. I would break it down by incident controls. In other words, it should be broken down it into response teams and engineering divisions.""I would like to see more content in the notification messages; although, that might be a configuration on our end."

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Pricing and Cost Advice
  • "Setup costs can be high depending on the partner, but it is worth it."
  • "It is competitive."
  • "Pricing is very flexible and depends on the modules selected as per the requirement."
  • "The licensing cost for this solution is approximately $1,000 USD."
  • "The cost is very high."
  • "As OpsBridge is a suite of products bundled together, you may find yourself paying for software functionality that you don't actually use, e.g. Real User Monitor (RUM)."
  • "The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices and features such as infrastructure monitoring, analytic dashboard, and business dashboard in your model."
  • More OpenText Operations Bridge Pricing and Cost Advice →

  • "Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."
  • "The cost is quite high. But if you want to get a full-featured application and you have a big team..."
  • "If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."
  • "If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."
  • "They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."
  • "The solution is paid on a monthly basis and represents about 1% of the platform's budget."
  • "There is a license needed to use PagerDuty."
  • "PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."
  • More PagerDuty Operations Cloud Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices and… more »
    Top Answer:I'm not aware of areas that need improvement.
    Top Answer:The product easily integrates with other solutions.
    Top Answer:The price is very high. I rate the pricing a six out of ten. The license for stakeholders is very limited.
    Top Answer:It’s quite hard to reach the support team.
    Ranking
    8th
    out of 20 in Event Monitoring
    Views
    1,254
    Comparisons
    544
    Reviews
    3
    Average Words per Review
    513
    Rating
    7.7
    Views
    3,692
    Comparisons
    2,608
    Reviews
    16
    Average Words per Review
    399
    Rating
    8.4
    Comparisons
    Also Known As
    Micro Focus Operations Bridge, Operations Bridge Manager, Micro Focus Operations Analytics
    Learn More
    Overview
    OpenText Operations Bridge – SaaS is enterprise event and performance management software. With automated discovery, monitoring, and remediation, it fast-tracks your move to full-stack AIOps across multicloud and on- premises environments.

    The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.

    PagerDuty Features

    PagerDuty has many valuable key features. Some of the most useful ones include:

    • 650+ integrations
    • Alerting
    • Native apps with push notifications
    • On-call duty scheduling
    • Automatic escalation of alerts
    • Reliable, distributed architecture
    • Incident reporting
    • Real-time monitoring
    • Network analysis
    • Issue tracking
    • Access controls/permissions
    • Service Level Agreement (SLA) management

    PagerDuty Benefits

    There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:

    • Ideal for developers: With the PagerDuty solution, developers can spend more time focused on code. The solution’s powerful automation and noise reduction capabilities minimize interruptions and mobilize the right team in seconds.
    • Security incident response: Because of its integration ecosystem, PagerDuty enables you to respond to threats faster, tighten up security vulnerabilities, and get better cross-team visibility.
    • Critical event management: The solution makes it possible for your organization to get your crisis management team up and running quickly, keep all your business leaders and stakeholders informed in critical moments, and limit any disruptions that could impact your reputation or core business.
    • Service ownership: PagerDuty’s service ownership allows you to give everyone more autonomy, boost accountability, and minimize the impact of issues by quickly pulling in the right responder every time.
    • CollabOps: With this solution, you can integrate with chat and video tools like Slack, Zoom, and Microsoft Teams. Doing so makes it easier to contain incidents quickly, avoid manual errors, and streamline work across DevOps, CSOps, BizOps, and ITOps organizations.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.

    Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."

    PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”

    Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."

    A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”

    Sample Customers
    GE Money Bank, Bank AlJazira, Tech Mahindra
    40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
    Top Industries
    REVIEWERS
    Financial Services Firm40%
    Comms Service Provider20%
    Computer Software Company20%
    Government7%
    VISITORS READING REVIEWS
    Manufacturing Company19%
    Financial Services Firm19%
    Computer Software Company10%
    Government9%
    REVIEWERS
    Financial Services Firm30%
    Computer Software Company13%
    Comms Service Provider13%
    Pharma/Biotech Company9%
    VISITORS READING REVIEWS
    Computer Software Company21%
    Financial Services Firm13%
    Retailer7%
    Manufacturing Company7%
    Company Size
    REVIEWERS
    Small Business19%
    Midsize Enterprise13%
    Large Enterprise68%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise13%
    Large Enterprise70%
    REVIEWERS
    Small Business30%
    Midsize Enterprise25%
    Large Enterprise45%
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise13%
    Large Enterprise66%
    Buyer's Guide
    Event Monitoring
    March 2024
    Find out what your peers are saying about BMC, ServiceNow, Microsoft and others in Event Monitoring. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    OpenText Operations Bridge is ranked 8th in Event Monitoring with 44 reviews while PagerDuty Operations Cloud is ranked 1st in IT Alerting and Incident Management with 35 reviews. OpenText Operations Bridge is rated 7.8, while PagerDuty Operations Cloud is rated 8.8. The top reviewer of OpenText Operations Bridge writes "Good event correlation capabilities, promotes a self-service approach to monitoring". On the other hand, the top reviewer of PagerDuty Operations Cloud writes "Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure". OpenText Operations Bridge is most compared with SCOM, OpsRamp, Splunk Enterprise Security, BMC Helix Monitor and BMC TrueSight Operations Management, whereas PagerDuty Operations Cloud is most compared with Opsgenie, ServiceNow, JIRA Service Management, Splunk On-Call and xMatters .

    We monitor all Event Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.