We performed a comparison between OpenText Diagnostics and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability."For banking and telecom solutions, it's been quite useful."
"The diagnostics and configuration are the solution's most valuable aspects."
"The most valuable feature of Micro Focus Diagnostics is the information reported from an application that has timed out. For example, when you're Googling, or you're booking a ticket for Burj Khalifa here, the longest tower in the world, there are situations where the system can time out. There are times when you might not receive a response on the payment gateway or you are not able to find the reservation. The customer only receives the information that the session has timed out."
"The glass tables are very helpful."
"The flexibility to develop and consolidate many solutions into one platform is great."
"Alerts and episodes are valuable to me."
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."
"We liked the built-in calculation of health scores."
"We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming."
"It's scalable and expands well."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"The interface could be more user friendly."
"The GUI and metrics of Micro Focus Diagnostics can be improved. The metrics the solution gathers can be limited and could be enhanced by giving more details."
"The interface is very old, and not very user-friendly. Most of our clients don't like the UI."
"We have problems doing upgrades and operating alternate new versions."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"The data recovery has room for improvement."
"We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable."
"If the product had some prebuilt machine learning features, it would add value to our use cases."
"The cost of the license could be lower."
"We'd like them to show more inputs on the dashboard."
"I believe the refresh time should be faster."
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Earn 20 points
OpenText Diagnostics is ranked 33rd in Application Performance Monitoring (APM) and Observability with 4 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 27 reviews. OpenText Diagnostics is rated 7.8, while Splunk ITSI (IT Service Intelligence) is rated 8.0. The top reviewer of OpenText Diagnostics writes "Very good for transaction level monitoring, but expensive and HP needs better support and training". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides a unified view of alerts and supports heat maps and glass tables for visualization and monitoring". OpenText Diagnostics is most compared with Dynatrace, AppDynamics, Accedian Skylight and Broadcom DX Application Performance Management, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk Enterprise Security and BMC TrueSight Operations Management.
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