We performed a comparison between OpenText Diagnostics and SolarWinds Server and Application Monitor based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability."For banking and telecom solutions, it's been quite useful."
"The diagnostics and configuration are the solution's most valuable aspects."
"The most valuable feature of Micro Focus Diagnostics is the information reported from an application that has timed out. For example, when you're Googling, or you're booking a ticket for Burj Khalifa here, the longest tower in the world, there are situations where the system can time out. There are times when you might not receive a response on the payment gateway or you are not able to find the reservation. The customer only receives the information that the session has timed out."
"The more valuable feature of this solution is the Exchange feature."
"The most valuable feature is application monitoring."
"Hardware health: It allows for proactive monitoring of the hardware health and is a game changer."
"Extremely user friendly: Any IT professional can learn how to admin NPM in a short time."
"The solution has good alerts. Notifications are sent via email to technicians. You can filter the kinds of alerts you want to receive as well. It's excellent."
"Solarwinds has an open database that allows you to do serious integrations. It doesn't matter which service desk you have, you can implement and integrate it with SolarWinds."
"The most valuable feature of SolarWinds Server and Application Monitor is its powerful monitoring capabilities."
"There are many valuable features, including the network configuration manager, and the network performance manager."
"The interface could be more user friendly."
"The GUI and metrics of Micro Focus Diagnostics can be improved. The metrics the solution gathers can be limited and could be enhanced by giving more details."
"The interface is very old, and not very user-friendly. Most of our clients don't like the UI."
"I believe that some of the trends, environmental maps, and items like those found in Orion would be very beneficial."
"SolarWinds Server and Application Monitor could improve by having a cloud version. They have an observability platform but it still needs to be maintained by us."
"An additional feature that would improve this solution is the ability to complete root cause analysis."
"It needs time-based functions for monitoring. Some things need to be polled on a specific schedule or only during a specific window."
"A lot of times, we have to do a lot of manual cleanups."
"Reporting is the only thing with which we currently have challenges. They have this in two ways. There is the report writer, which is the backend, and we also have web reports, which are on the console. So, they have removed the report writer for the backend reports, and we are making use of the web console, but most of the users are not finding it very interesting to use the frontend reports. I would like them to bring back the report writer. That's the key area within it to improve on the reporting. If they can bring back the report writer, then most users will actually be comfortable. I have some customers who are trying to export their report to an Excel format, but it is not possible because they said any report that has been done from the web console cannot be exported to Excel, but most of the customers need to export their reports to Excel. That's one area they need to work on."
"SolarWinds Server and Application Monitor could improve the server monitoring and the web application monitoring features are not good. Microsoft SCOM has better server monitoring."
"There is one feature that is a report writer. And they are currently trying to take it out from being a stand-alone application and integrating to the web. This doesn't give us the flexibility and it doesn't expand what we can get when it comes to reporting. So, putting it on the web is going to make it difficult to get some information. Leaving it where it is now will help us a lot."
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OpenText Diagnostics is ranked 33rd in Application Performance Monitoring (APM) and Observability with 4 reviews while SolarWinds Server and Application Monitor is ranked 21st in Application Performance Monitoring (APM) and Observability with 38 reviews. OpenText Diagnostics is rated 7.8, while SolarWinds Server and Application Monitor is rated 8.0. The top reviewer of OpenText Diagnostics writes "Very good for transaction level monitoring, but expensive and HP needs better support and training". On the other hand, the top reviewer of SolarWinds Server and Application Monitor writes "We use this product for base and application monitoring. ". OpenText Diagnostics is most compared with Dynatrace, AppDynamics, Broadcom DX Application Performance Management and Accedian Skylight, whereas SolarWinds Server and Application Monitor is most compared with Azure Monitor, Dynatrace, AppDynamics, Prometheus and ServiceNow Discovery.
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