We performed a comparison between ServiceNow Cloud Observability and Splunk Enterprise Security based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability."The UI is very intuitive."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"The initial setup isn't overly complex."
"We primarily use it to correlate logs throughout the enterprise for both searching and use in investigations."
"The most valuable feature of Splunk is the log monitoring."
"There are lots of free learning materials on their website."
"It scales better in the cloud than on-premise."
"The flexibility of the search capability is most valuable. You can use it for more than just a basic log aggregator. It is powerful in that regard."
"Easy to deploy and simple to use."
"It helps streamline troubleshooting and log analysis."
"The dashboard and graphics must be improved."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
"The solution should also have more advanced capabilities in comparison with QRadar, which offers Watson."
"Splunk could be improved by reducing the cost. The cost is one of the biggest challenges for us in keeping to our production requirements."
"The documentation is in definite need of improvement."
"Most of my interaction is with the user community, which is how Splunk wants it. When I need help, that community is very hit or miss."
"The product was difficult to back up the first time."
"We find that the maintenance process could be a lot better."
"The threat detection library needs to increase the frequency at which the playbooks are updated."
"In terms of the interface, it could include some improvements for the look and feel."
ServiceNow Cloud Observability is ranked 48th in Application Performance Monitoring (APM) and Observability with 3 reviews while Splunk Enterprise Security is ranked 2nd in Security Information and Event Management (SIEM) with 227 reviews. ServiceNow Cloud Observability is rated 7.4, while Splunk Enterprise Security is rated 8.4. The top reviewer of ServiceNow Cloud Observability writes "Provides effective observability and offers robust alerting and monitoring capabilities". On the other hand, the top reviewer of Splunk Enterprise Security writes "It has a drag-and-drop interface, so you don't need to know SQL or Java to construct a query ". ServiceNow Cloud Observability is most compared with Grafana, New Relic, Dynatrace, Datadog and Prometheus, whereas Splunk Enterprise Security is most compared with Wazuh, Dynatrace, IBM Security QRadar, Microsoft Sentinel and Elastic Security.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
