We performed a comparison between Kaseya VSA and NinjaOne based on real PeerSpot user reviews.
Find out in this report how the two Patch Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Provides efficient automation."
"The patch management and the remote support are very good, especially the remote support. There is a module built into the solution which allows remote control without necessarily interrupting the user. We could manage things in the background without them seeing or interacting with anything, which is a very useful feature."
"The way Kaseya VSA treats application vulnerabilities is good. They have released some new features that have been a benefit, such as updates from the Microsoft repository directory."
"VSA installs an agent on every computer that allows users to create a help desk ticket with one click. That's why I chose VSA. Many users never create tickets when they have a problem. Sometimes I won't know about an issue until they run into me and say, "Hey, this has been broken for two months.""
"The most valuable features of this solution are automation, inventory, and patch management."
"I like the remote control, audit, inventory, patch management, software management, and monitoring features."
"Kaseya VSA's best features are auditing and reporting."
"The training that we received was quite good."
"We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues."
"NinjaOne's best feature is its monitoring."
"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."
"NinjaOne has a feature where we can create custom scripts that we can run on devices remotely."
"The most important aspect of this tool is the security it provides our company."
"The most valuable feature we have found currently is probably patch management."
"NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked."
"Good at managing updates and for remote support."
"I believe we should include a VSA license to provide complete endpoint management."
"There is room for improvement in the remote control strengths."
"The technical support of the solution is an area with shortcomings that needs improvement."
"Our main concern is related to security. Kaseya had a ransomware attack a few months ago, and it was a big concern for us because Kaseya was the main RMM tool that we were using. We faced a lot of difficulties accessing our users and systems. So, security is our main concern."
"I would like to see improved virtual infrastructure management."
"The solution is hard to use at first until you understand how it works."
"I have been looking for a way to deploy patches via the internet to selected equipment from Kaseya VSA, but it seems impossible."
"Its scripting language kind of sucked. They have their own version of PowerShell inside VSA. if you want to reach out and grab endpoint information, for instance, to know how many end devices have a program installed, you actually have to write a script for that. It wasn't like how it is in CrowdStrike where you can just do a search, and it just happened. In VSA, you have to write your own script to do it. In terms of new features, an integrated MDM for mobile devices would be awesome."
"The ticketing system in NinjaOne is not the best."
"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."
"It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices."
"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."
"NinjaOne's dashboard could be easier to use."
"I would like to see more scripts for PowerShell commands."
"The solution could improve by optimizing the internet connection being used."
"NinjaOne's reporting module is cumbersome."
Kaseya VSA is ranked 4th in Patch Management with 29 reviews while NinjaOne is ranked 5th in Patch Management with 14 reviews. Kaseya VSA is rated 7.6, while NinjaOne is rated 8.0. The top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". On the other hand, the top reviewer of NinjaOne writes "A tool that helps with a lot of configurations and creates automation processes that work perfectly". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, Microsoft Windows Server Update Services, Datto Remote Monitoring and Management and N-able N-central, whereas NinjaOne is most compared with Atera, N-able N-central, Microsoft Configuration Manager, LogMeIn Central and ConnectWise Automate. See our Kaseya VSA vs. NinjaOne report.
See our list of best Patch Management vendors and best Remote Monitoring and Management (RMM) vendors.
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