We performed a comparison between Ionic and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about OutSystems, Mendix, Salesforce and others in Mobile Development Platforms."Being able to have one set of code is valuable. I don't have to recode for different platforms. I don't have to recode for Xcode, Angular, or Android. So, the biggest feature for me is that it's a hybrid system, and I can have one set of code, and then the tool sets that are in there convert my code for Xcode or Play Store. It makes work a lot easier."
"The solution is secure, reliable, and packed with features so we can easily implement apps even in the most complex situations."
"Ionic's best feature is that it's not necessary to write your own custom codes as all the hybrid is provided by Angular."
"Because it's a hybrid mobile app framework, it is easy for us to develop iOS as well as Android apps for our customers with the same resource skills. We didn't have to have separate iOS teams and Android teams to build the apps. We still have to use the Apple Xcode for iOS, but the main development happens with JavaScript, HTML, and CSS. We don't have to write separate code bases in scripts for iOS and Android. We create apps using web-based technology."
"The most valuable feature of Ionic is the ease of use and the simple connection of the applications. Additionally, the documentation is good in the Ionic application, and beginners can easily learn and download their own application using Ionic. Everyone can easily switch out, their domain, from native applications to hybrid applications."
"It's very flexible for UI development."
"The solution can support many languages."
"The most valuable feature is the one code deployed to all solutions, which means you do not need to have multiple teams."
"We always get good support."
"I like the reporting aspect of it. It helps us know where we stand regarding the types of issues we're receiving... It also shows us trends. That enables us to possibly predict an issue that might come up in the future as well as what is happening right now. We will like that feature. With it, we can either avoid certain issues or know where we need to focus more regarding the service we provide."
"The most valuable aspect of the solution is the possibility of the application development cap so that we can digitize workflows."
"It is user-friendly and simple to use."
"I think ServiceNow is highly stable. These kinds of tools are used in a big company, and I haven't seen any issues in terms of the core platform."
"You can have it installed and up and running within hours if you know what you're doing. Time to market would be one of the main things to consider."
"I think the technical support is pretty good. They can be a little bit slow sometimes, but overall I think they're good."
"ServiceNow is a cloud solution. That fact was very important for us, that it is not an on-prem solution, as it reduces our internal cost of support."
"It would be better if it had a speed niche system. There are a lot of things we need that weren't in the latest version. But I think they will be adding something."
"Ionic's UI component doesn't always look like the native mobile app."
"They started writing Capacitor to get rid of PhoneGap and Cordova, but they haven't yet got all the libraries and all the functionalities. They want you to start using Capacitor, but they don't have all the libraries there. They're developing them as they go. So, currently, you have to mix and match the three. When it comes to mobile applications, I would only like to use Capacitor. I don't want to jump between Cordova and Capacitor or have both of them. That's the main thing for me, but they have been working on it."
"It would be good if the mobile version uses something other than JavaScript and HTML."
"Ionic would be improved with dynamic design features."
"There could be better support for augmented reality and other things. Geolocation and background app activity are some of the things that are a little more clumsy at the moment and could be improved."
"The navigation within this solution could be improved; it is currently quite complicated to move through the different tabs."
"Ionic is a cross-platform framework, so when we compare Ionic with native Android and iOS, we can see the drawbacks. For example, if you need to work on very high-level aspects of an application such as animation, even if everything else is not putting load on the app, you will still see high load from the server side."
"Service mapping could be less complicated."
"The challenge with ServiceNow lies in its expansive portfolio of services. It can be complex, and users may find it expensive and challenging to understand. There is a need for a configurator within ServiceNow that guides users on how to utilize the tool effectively. This configurator should provide insights into licensing, team requirements, and the best licensing model based on whether companies prefer ownership or consumption-based models."
"The setup was time-consuming and required a lot of internal resources."
"The pricing of the solution could be better. It's a bit high."
"if I consider from the IT operations management side, ServiceNow is pretty premature on some things, especially the discovery, while the other tools like Micro Focus and BMC Remedy, those that have been in the market for quite some time. ServiceNow is evolving itself in the discovery piece of the future."
"Before implementing this solution, you should have the ITSM model in place for chain management requests. That is a prerequisite because you cannot perform tasks without it."
"The interface is not user-friendly."
"The interface can be a bit more intuitive."
Ionic is ranked 6th in Mobile Development Platforms with 14 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 210 reviews. Ionic is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of Ionic writes "Great user acceptance and reliability, multiple teams not required, with prompt customer service". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Ionic is most compared with Xamarin Platform, OutSystems, Appium, Mendix and Appzillon Digital Platform, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
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