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Ionic vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Ionic
Average Rating
8.6
Reviews Sentiment
7.6
Number of Reviews
14
Ranking in other categories
Mobile Development Platforms (5th)
ServiceNow
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
222
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)
 

Mindshare comparison

Ionic and ServiceNow aren’t in the same category and serve different purposes. Ionic is designed for Mobile Development Platforms and holds a mindshare of 7.2%, down 7.7% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 21.8% mindshare, down 27.0% since last year.
Mobile Development Platforms
IT Service Management (ITSM)
 

Featured Reviews

Roche De Kock - PeerSpot reviewer
Allows us to create cross-platform mobile apps from a single code base, but should have a complete set of libraries for Capacitor
When they jumped from version 3 to version 4, 5, and 6, they introduced something called Capacitor, which is basically the tool that you use to convert your code to Xcode, etc. They have a few plugins that are still using, for instance, PhoneGap. So, you have to jump between Capacitor and PhoneGap. Their documentation is good, but there are some versioning control issues. For example, if you want to bring up a phone dial-up or a map, you have to decide whether to use Capacitor, PhoneGap, or Cordova. They started writing Capacitor to get rid of PhoneGap and Cordova, but they haven't yet got all the libraries and all the functionalities. They want you to start using Capacitor, but they don't have all the libraries there. They're developing them as they go. So, currently, you have to mix and match the three. When it comes to mobile applications, I would only like to use Capacitor. I don't want to jump between Cordova and Capacitor or have both of them. That's the main thing for me, but they have been working on it. They have started to bring them closer and closer so that you don't have to use two different sets of libraries. They're close to where you don't have to use Cordova or PhoneGap, and you can only use Capacitor. In versions 5 and 6, they have improved it a lot. They can also improve it in terms of publishing to different stores. For instance, I'm using Firebase to make my Ionic app web compatible. If I don't have a Node.js server to host on, I have to host it on Firebase or something like that. Currently, if I need to publish to different stores, such as the Microsoft store or the Huawei store, the only way I can publish to, for instance, the Huawei store is by creating the APK and uploading it. If they can start adding a little bit more integration to publish to different stores, such as the Samsung store, Huawei store, or Microsoft store, it would be good. Currently, there are no problems with iOS and Google Play Store, but for the other stores, you have to do a little bit of a workaround to get things done. Its stability could be better. For me, jumping between versions 3, 4, and 5 was a big problem because it wasn't seamless. Jumping from version 5 to 6 is more seamless. Jumping from version 3 to 5 has been a nightmare because I had to recode quite a lot to be compatible with version 5. I totally skipped version 4 because it was just too quick. Jumping between versions has definitely been a problem for me. If I have to do a lot of plugins and redo a lot of my coding because they're jumping versions, I'm going to look for something else.
Nikhil Gohil - PeerSpot reviewer
Enables effective incident management and seamless workflow automation with valuable mobile accessibility
I haven't thought deeply about improvements for ServiceNow or what might be missing right now. There are so many modules and features in ServiceNow that I haven't explored them all, so it's hard to say what might be missing or should be improved. I suggest making the cost more affordable for smaller companies.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Ionic's best feature is that it's not necessary to write your own custom codes as all the hybrid is provided by Angular."
"The solution can support many languages."
"It's very flexible for UI development."
"With the Capacitor feature, you have access to the native attributes of your phone such as your camera. This makes work a lot easier."
"The most valuable feature of Ionic is the ease of use and the simple connection of the applications. Additionally, the documentation is good in the Ionic application, and beginners can easily learn and download their own application using Ionic. Everyone can easily switch out, their domain, from native applications to hybrid applications."
"The solution is secure, reliable, and packed with features so we can easily implement apps even in the most complex situations."
"What I like the most about Ionic is live reloading, which enables us to develop new features without having to build the application again and re-check the functionality."
"Because it's a hybrid mobile app framework, it is easy for us to develop iOS as well as Android apps for our customers with the same resource skills. We didn't have to have separate iOS teams and Android teams to build the apps. We still have to use the Apple Xcode for iOS, but the main development happens with JavaScript, HTML, and CSS. We don't have to write separate code bases in scripts for iOS and Android. We create apps using web-based technology."
"If you stick to the out-of-the-box solution, it's an easy setup."
"ServiceNow has been implemented to streamline team workflows across different departments in our company. Users, including traveling leaders, were able to approve requests and authorize additional rights through the mobile platform."
"There are lots of modules around IT service management such as IT business management and human resource management (HRC)."
"Within our organization, we're not finding really any major issues with scalability and things of that nature."
"We used ServiceNow for change management, release management, and event management."
"The most valuable feature is the flexibility of development for customization."
"The most valuable aspect of the solution is the possibility of the application development cap so that we can digitize workflows."
"We consider the integration capabilities of the solution with other tools to be a valuable feature."
 

Cons

"It would be better if it had a speed niche system. There are a lot of things we need that weren't in the latest version. But I think they will be adding something."
"There could be better support for augmented reality and other things. Geolocation and background app activity are some of the things that are a little more clumsy at the moment and could be improved."
"Ionic's UI component doesn't always look like the native mobile app."
"Ionic could improve in the Native mode because while we do testing it is difficult to find the root cause of problems. It could be more user-friendly."
"Ionic is a cross-platform framework, so when we compare Ionic with native Android and iOS, we can see the drawbacks. For example, if you need to work on very high-level aspects of an application such as animation, even if everything else is not putting load on the app, you will still see high load from the server side."
"Ionic would be improved with dynamic design features."
"In a future release, we would like to have a little more support for the desktop environment. Currently it is still focused on mobile devices."
"It would be good if the mobile version uses something other than JavaScript and HTML."
"I know that discovery tools are not meant to be simple, but somehow, if they could make it more simple and robust, that would be great."
"A new user does need training or time to learn the solution before jumping in. It was very hard in the beginning to understand everything. I couldn't find the models I needed at the time."
"The Express edition does not allow the option for scripting."
"It should have more artificial intelligence for business and work capabilities. The community is not so active. There must be initiatives to make the community talk more and share more information."
"ServiceNow might need to improve its capabilities to integrate with third-party tools."
"The interface can be a bit more intuitive."
"I would like to see Advanced Intelligent Automation."
"The user interface could be much improved, and the developer tools and sets can be improved greatly, they are lacking."
 

Pricing and Cost Advice

"You don't have to pay anything except for certain projects. For example, Appflow has some costs related to it but you don't have to use it. You can also pay for extra support."
"You can use the free version, but if you still want to buy it, the price starts from $499/month."
"The solution's open source option is free with no licensing fees."
"Ionic is an open-source solution, it is free."
"The starting cost for the enterprise option is around one hundred dollars per month."
"We pay 50,000 dinars per month."
"I think most of the plugins for Ionic are open source, and you can do a lot with many of the basic features. However, if you need to use a premium plugin for something like extra scroll list functionality, Ionic will ask for a certain sum of money."
"Ionic is an open source solution, and there are no hidden fees."
"It is very expensive because it is a big organization. You have to pay for additional things."
"The CapEx version is great."
"We are happy with the pricing."
"While the option exists to pay for a monthly license, we are dealing with large enterprises and these typically involve multi-year licenses of ten or five years, at a minimum."
"The licensing expenses are excessively high."
"The product cost is higher than that of other vendors."
"In Tunisia, the companies find the licensing costs to be expensive."
"The solution is expensive."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Educational Organization
13%
Comms Service Provider
10%
Real Estate/Law Firm
8%
Computer Software Company
13%
Financial Services Firm
12%
Manufacturing Company
9%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Ask a question
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Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Comparisons

 

Overview

 

Sample Customers

MRA, Napa Group, Sworkit, Airbus, Sense Corp, Interactive Gaming Company, Pacifica, Untapp'd, Diesel, National Museum of African American History and Culture
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about OutSystems, Salesforce, Mendix and others in Mobile Development Platforms. Updated: June 2025.
862,499 professionals have used our research since 2012.