Ionic vs ServiceNow comparison

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1,380 views|1,045 comparisons
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17,724 views|10,829 comparisons
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Executive Summary

We performed a comparison between Ionic and ServiceNow based on real PeerSpot user reviews.

Find out what your peers are saying about OutSystems, Mendix, Salesforce and others in Mobile Development Platforms.
To learn more, read our detailed Mobile Development Platforms Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Being able to have one set of code is valuable. I don't have to recode for different platforms. I don't have to recode for Xcode, Angular, or Android. So, the biggest feature for me is that it's a hybrid system, and I can have one set of code, and then the tool sets that are in there convert my code for Xcode or Play Store. It makes work a lot easier.""The solution is secure, reliable, and packed with features so we can easily implement apps even in the most complex situations.""Ionic's best feature is that it's not necessary to write your own custom codes as all the hybrid is provided by Angular.""Because it's a hybrid mobile app framework, it is easy for us to develop iOS as well as Android apps for our customers with the same resource skills. We didn't have to have separate iOS teams and Android teams to build the apps. We still have to use the Apple Xcode for iOS, but the main development happens with JavaScript, HTML, and CSS. We don't have to write separate code bases in scripts for iOS and Android. We create apps using web-based technology.""The most valuable feature of Ionic is the ease of use and the simple connection of the applications. Additionally, the documentation is good in the Ionic application, and beginners can easily learn and download their own application using Ionic. Everyone can easily switch out, their domain, from native applications to hybrid applications.""It's very flexible for UI development.""The solution can support many languages.""The most valuable feature is the one code deployed to all solutions, which means you do not need to have multiple teams."

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"We always get good support.""I like the reporting aspect of it. It helps us know where we stand regarding the types of issues we're receiving... It also shows us trends. That enables us to possibly predict an issue that might come up in the future as well as what is happening right now. We will like that feature. With it, we can either avoid certain issues or know where we need to focus more regarding the service we provide.""The most valuable aspect of the solution is the possibility of the application development cap so that we can digitize workflows.""It is user-friendly and simple to use.""I think ServiceNow is highly stable. These kinds of tools are used in a big company, and I haven't seen any issues in terms of the core platform.""You can have it installed and up and running within hours if you know what you're doing. Time to market would be one of the main things to consider.""I think the technical support is pretty good. They can be a little bit slow sometimes, but overall I think they're good.""ServiceNow is a cloud solution. That fact was very important for us, that it is not an on-prem solution, as it reduces our internal cost of support."

More ServiceNow Pros →

Cons
"It would be better if it had a speed niche system. There are a lot of things we need that weren't in the latest version. But I think they will be adding something.""Ionic's UI component doesn't always look like the native mobile app.""They started writing Capacitor to get rid of PhoneGap and Cordova, but they haven't yet got all the libraries and all the functionalities. They want you to start using Capacitor, but they don't have all the libraries there. They're developing them as they go. So, currently, you have to mix and match the three. When it comes to mobile applications, I would only like to use Capacitor. I don't want to jump between Cordova and Capacitor or have both of them. That's the main thing for me, but they have been working on it.""It would be good if the mobile version uses something other than JavaScript and HTML.""Ionic would be improved with dynamic design features.""There could be better support for augmented reality and other things. Geolocation and background app activity are some of the things that are a little more clumsy at the moment and could be improved.""The navigation within this solution could be improved; it is currently quite complicated to move through the different tabs.""Ionic is a cross-platform framework, so when we compare Ionic with native Android and iOS, we can see the drawbacks. For example, if you need to work on very high-level aspects of an application such as animation, even if everything else is not putting load on the app, you will still see high load from the server side."

More Ionic Cons →

"Service mapping could be less complicated.""The challenge with ServiceNow lies in its expansive portfolio of services. It can be complex, and users may find it expensive and challenging to understand. There is a need for a configurator within ServiceNow that guides users on how to utilize the tool effectively. This configurator should provide insights into licensing, team requirements, and the best licensing model based on whether companies prefer ownership or consumption-based models.""The setup was time-consuming and required a lot of internal resources.""The pricing of the solution could be better. It's a bit high.""if I consider from the IT operations management side, ServiceNow is pretty premature on some things, especially the discovery, while the other tools like Micro Focus and BMC Remedy, those that have been in the market for quite some time. ServiceNow is evolving itself in the discovery piece of the future.""Before implementing this solution, you should have the ITSM model in place for chain management requests. That is a prerequisite because you cannot perform tasks without it.""The interface is not user-friendly.""The interface can be a bit more intuitive."

More ServiceNow Cons →

Pricing and Cost Advice
  • "You don't have to pay anything except for certain projects. For example, Appflow has some costs related to it but you don't have to use it. You can also pay for extra support."
  • "You can use the free version, but if you still want to buy it, the price starts from $499/month."
  • "Ionic is an open-source solution, it is free."
  • "We pay 50,000 dinars per month."
  • "Ionic is an open source solution, and there are no hidden fees."
  • "The solution's open source option is free with no licensing fees."
  • "I think most of the plugins for Ionic are open source, and you can do a lot with many of the basic features. However, if you need to use a premium plugin for something like extra scroll list functionality, Ionic will ask for a certain sum of money."
  • "The starting cost for the enterprise option is around one hundred dollars per month."
  • More Ionic Pricing and Cost Advice →

  • "The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify."
  • "It has a higher cost compared to local/regional solutions."
  • "We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."
  • "It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost."
  • "ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform."
  • "ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably."
  • "Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive."
  • "Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers."
  • More ServiceNow Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Being able to have one set of code is valuable. I don't have to recode for different platforms. I don't have to recode for Xcode, Angular, or Android. So, the biggest feature for me is that it's a… more »
    Top Answer:When they jumped from version 3 to version 4, 5, and 6, they introduced something called Capacitor, which is basically the tool that you use to convert your code to Xcode, etc. They have a few plugins… more »
    Top Answer:We are using it for mobile applications that we are publishing to iOS, Huawei, and Google Play Store. It's a very nice hybrid framework for mobile applications.
    Top Answer:The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping the… more »
    Top Answer:Hi Netanya I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp.  Because ServiceNow has a very strong module (Performance Analysis) reporting which will… more »
    Top Answer:The most impactful feature in our day-to-day operations is the ticket status, which provides crucial visibility into the progress of each resource or incident.
    Ranking
    Views
    1,380
    Comparisons
    1,045
    Reviews
    13
    Average Words per Review
    621
    Rating
    8.5
    Views
    17,724
    Comparisons
    10,829
    Reviews
    23
    Average Words per Review
    458
    Rating
    8.4
    Comparisons
    Xamarin Platform logo
    Compared 27% of the time.
    OutSystems logo
    Compared 14% of the time.
    Appium logo
    Compared 12% of the time.
    Mendix logo
    Compared 10% of the time.
    Appzillon Digital Platform logo
    Compared 9% of the time.
    BMC Helix ITSM logo
    Compared 10% of the time.
    Microsoft Power Apps logo
    Compared 9% of the time.
    Pega BPM logo
    Compared 9% of the time.
    IBM Maximo logo
    Compared 4% of the time.
    Appian logo
    Compared 4% of the time.
    Learn More
    Ionic
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    Overview

    Ionic is an open-source UI toolkit for developing high-quality mobile and desktop apps with web technologies such as HTML, CSS, and JavaScript. Ionic focuses on the frontend UX and UI interaction of an app – UI controls, interactions, gestures, and animations. It is simple to learn and can be used without any frontend framework by utilizing a simple script inclusion.

    While previous versions of Ionic were strongly connected to Angular, version 4.x of the framework was re-engineered to serve as an independent Web Component library, with integrations for the newest JavaScript frameworks, such as Angular. Ionic works well in most frontend frameworks, including React and Vue, however some frontend frameworks require a shim to enable full Web Component support.

    The official Ionic CLI, or Command Line Interface, is a tool that enables developers to easily construct Ionic apps and offers a number of useful commands. The CLI installs and updates Ionic and also includes a built-in development server, build and debugging tools, and much more. If you are an Appflow member, you may manage your account and carry out cloud builds and deployments via the CLI.

    Ionic Features

    Ionic has many valuable key features. Some of the most useful ones include:

    • One codebase: Ionic is the first mobile app stack that allows web developers to use a single codebase to create apps for all major app stores and the mobile web. Ionic apps look and feel natural on every device thanks to Adaptive Styling.
    • High performance: Ionic is designed to run and behave well on the latest mobile devices, using best practices such as efficient hardware accelerated transitions and touch-optimized gestures.
    • Simple, clean design: Ionic is built to function and display well across all popular mobile platforms and devices. You'll be building in style thanks to pre-made components, typography, and an attractive (but flexible) base theme that adjusts to each platform.
    • Native and web-friendly: Ionic uses native SDKs and emulates native app UI guidelines to combine native app device features and UI standards with the full flexibility and power of the open web. Ionic operates as a Progressive Web App in the browser or deploys natively via Capacitor (or Cordova).

    Ionic Benefits

    There are many benefits to implementing Ionic. Some of the biggest advantages the solution offers include:

    • Cross-platform: Create and distribute apps with a single code base. Apps run natively on iOS, Android, desktop, and the web as Progressive Web Apps. Publish once and go anywhere.
    • Based on web standards: Ionic is developed using cutting-edge web APIs like Custom Elements and Shadow DOM on top of reliable, industry-standard web technologies like HTML, CSS, and JavaScript. Ionic components have a solid API as a result, and they aren't subject to the whims of a single platform vendor.
    • Good design: Ionic is made to operate and look great right out of the box across all platforms. Start with typography, interactive paradigms, pre-designed elements, and an attractive (yet extensible) base theme.
    • Simplicity: Ionic was created with simplicity in mind, making it fun, simple to learn, and available to almost anyone with basic web development skills.

    ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

    ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

    ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

    “The Smarter Way to Workflow”

    ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

    ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

    ServiceNow offers service management software for industries including:

    Cloud services
    Education
    Financial services
    Government
    Healthcare
    Manufacturing
    Telecommunications

    Reviews from Real Users

    PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.

    Sample Customers
    MRA, Napa Group, Sworkit, Airbus, Sense Corp, Interactive Gaming Company, Pacifica, Untapp'd, Diesel, National Museum of African American History and Culture
    AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company22%
    Wholesaler/Distributor9%
    Insurance Company8%
    Financial Services Firm6%
    REVIEWERS
    Computer Software Company17%
    Financial Services Firm15%
    Manufacturing Company10%
    Healthcare Company8%
    VISITORS READING REVIEWS
    Educational Organization22%
    Computer Software Company11%
    Financial Services Firm10%
    Government7%
    Company Size
    REVIEWERS
    Small Business47%
    Midsize Enterprise13%
    Large Enterprise40%
    VISITORS READING REVIEWS
    Small Business28%
    Midsize Enterprise20%
    Large Enterprise52%
    REVIEWERS
    Small Business21%
    Midsize Enterprise15%
    Large Enterprise64%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise29%
    Large Enterprise56%
    Buyer's Guide
    Mobile Development Platforms
    March 2024
    Find out what your peers are saying about OutSystems, Mendix, Salesforce and others in Mobile Development Platforms. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    Ionic is ranked 6th in Mobile Development Platforms with 14 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 210 reviews. Ionic is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of Ionic writes "Great user acceptance and reliability, multiple teams not required, with prompt customer service". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Ionic is most compared with Xamarin Platform, OutSystems, Appium, Mendix and Appzillon Digital Platform, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.

    We monitor all Mobile Development Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.