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IBM Watson Assistant vs ServiceNow Virtual Agent comparison

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IBM Watson Assistant

4,406 views|3,440 comparisons
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ServiceNow Virtual Agent

Read 5 ServiceNow Virtual Agent reviews
3,828 views|1,888 comparisons
100% willing to recommend
Featured Review
Use IBM Watson Assistant?
Shaikha Hajera
Saves time and helpful for repetitive user requests, but NLU and multilingual features can be better
It has been useful for mundane and repetitive user requests handled by the service desk. In the case of any laptop issues, password reset issues,... Read more →
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Pricing and Cost Advice
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  • "ServiceNow Virtual Agent was included in my company's basic ServiceNow package, so when you get a ServiceNow license, you can use ServiceNow Virtual Agent for free."
  • "Based on what I know, when you purchase ServiceNow ITSM, ServiceNow Virtual Agent comes out of the box with it. You don't have to pay extra for the ServiceNow Virtual Agent license. So, there's no extra cost."

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    Questions from the Community
    Which would you choose - IBM Watson Assistant or Google Dialogflow?
    Top Answer:IBM Watson Assistant is by far the best platform for easily building a chatbot. This solution provides you with a step-by-step process on how to create one, making it exceptionally easy to use. Very… more »
    What do you like most about ServiceNow Virtual Agent?
    Top Answer:Virtual Agent frees up resources. When properly populated, it's a great asset because it can provide answers 24/7, and you can operate it with reduced staff. You save money. Over time, you can have it… more »
    Read all 2 answers   →
    What is your experience regarding pricing and costs for ServiceNow Virtua...
    Top Answer:I am a developer, so I've not been involved with its licensing, but I've read about it. Based on what I know, when you purchase ServiceNow ITSM, ServiceNow Virtual Agent comes out of the box with it… more »
    Read all 2 answers   →
    What needs improvement with ServiceNow Virtual Agent?
    Top Answer:Even though the way that the developers program the topics for the Virtual Agent is very intuitive and flexible, there is some room for improvement. There are things that can be done visually, and… more »
    Read all 3 answers   →
    Ranking
    2nd
    out of 9 in Chatbot Development Platforms
    Views
    4,406
    Comparisons
    3,440
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    1st
    out of 41 in AI-Powered Chatbots
    Views
    3,828
    Comparisons
    1,888
    Reviews
    5
    Average Words per Review
    1,186
    Rating
    7.8
    Comparisons
    Also Known As
    Virtual Assistant, Passage AI
    Learn More
    IBM
    Video Not Available
    ServiceNow
    Video Not Available
    Overview

    Watson Assistant is IBM's AI product that lets you build, train, and deploy conversational interactions into any application, device, or channel. Most chatbots try to mimic human interactions, which can frustrate users when a misunderstanding arises. Watson Assistant is more.

    Make it easy for employees and customers to resolve issues quickly and get what they need, when they need it, with an enterprise conversational experience powered by AI.

    Sample Customers
    American Airlines, UBank, Bitly, Eurobits
    MGM,Novant Health
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company14%
    Financial Services Firm10%
    Comms Service Provider10%
    University10%
    VISITORS READING REVIEWS
    Financial Services Firm17%
    Computer Software Company12%
    Manufacturing Company9%
    Healthcare Company9%
    Company Size
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise11%
    Large Enterprise68%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise12%
    Large Enterprise73%

    IBM Watson Assistant is ranked 2nd in Chatbot Development Platforms while ServiceNow Virtual Agent is ranked 1st in AI-Powered Chatbots with 5 reviews. IBM Watson Assistant is rated 0.0, while ServiceNow Virtual Agent is rated 7.8. On the other hand, the top reviewer of ServiceNow Virtual Agent writes "Low-code, has a drag-and-drop feature, and easy to implement, but lacks a language conversion feature". IBM Watson Assistant is most compared with Google Dialogflow, Microsoft Azure Language Understanding, Rasa, Amazon Lex and Salesforce Einstein Bot, whereas ServiceNow Virtual Agent is most compared with Moveworks, Amelia, Espressive Barista, Kore.ai and Avaamo.

    We monitor all Chatbot Development Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.