IBM Maximo vs TOPdesk comparison

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2,375 views|1,219 comparisons
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1,477 views|731 comparisons
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Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It is configurable, where you can add extra fields to screens and to the database.""Preventive maintenance management.""The large range of configurability of the product is great, since everyone has a different way of doing things.""Has a powerful audit combination that helps achieve high accuracy.""I have found Work Order management the most valuable feature. Additionally, it is a very robust and powerful solution.""We were able to scale perfectly.​""There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has.""The Preventive Maintenance feature, especially in its inspection routines and KPI abilities, is valuable."

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"The most valuable feature of TOPdesk is the reports.""When it comes to implementing new features, they listen to what their customers want via a suggestion forum that they have.""Change management is the most critical feature.""This solution has provided me with a well-defined process and interaction, compared to my previous tool, GLPI.""It is an easy-to-use solution.""The most valuable feature of this solution is the incident management module.""Its ITSM approach is quite useful.""The most valuable feature of TOPdesk is its ease of use if you have implemented it in the right way. If you're not implementing it in the right way, then it's very difficult."

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Cons
"The initial setup was complex, because it is a complex product.""It's not user-friendly. It could use shortcuts for frequently requested services.""There are always ways to improve and make things better.""The pricing model of the solution has room for improvement as well as the after-sales support.""Initial setup is a longer process because Maximo is bigger and has more processes.""The standard reports that shipped with the package need to be enriched with more advanced reports, especially for the Inventory Management sections.""It was very slow due to the lagging issues. So that was kind of frustrating, considering how slow it was while functioning.""IBM is a big company and they have a lot of products. Level One, the first level of tech support, is the one that is used to stop the tsunami. For everyone, it's always work to get past that."

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"All companies have processes that need to be adjusted. When you have a change, you need to name it, and many companies have a set of changes you can use. It would be helpful if there were more space in TOPdesk to name the change or use metadata to record the kinds of changes.""An operator is also a user but requires creating two different records.""Change management implementation, facility management, and making reservations on assets can be improved.""One of the disadvantages of TOPdesk is the reporting tool. It is very poor and not in real-time. You do not always receive the correct information.""It is time-consuming to add new users.""This solution is modular so you only buy what you need, but I prefer what some companies are doing where they include everything in the package.""The solution's change management could be better.""If I open a ticket on the infrastructure team, I can't move it to the financial team for them to manage the ticket."

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Pricing and Cost Advice
  • "You pay for what you get. There are lots of options depending on how you would like to implement Maximo."
  • "The concurrent user license is much more effective in management and cost-wise, as it is more suitable for maintenance management."
  • "Where available, concurrent licenses can be more cost efficient and provide more flexibility."
  • "Explore the possibility of using DB2. You will avoid the cost of SQL Server or Oracle licenses."
  • "​Explore internal processes in order to evaluate the correct number of users in each Maximo module, then evaluate the different offers of pricing and licensing.​"
  • "I do not know about the price of the solution. However, this has been an expensive project overall."
  • "IBM Maximo offers a licensing application, and you have to comply with the license."
  • "IBM has changed the licensing policy. As I understand now, they are going from a complex way of licensing to a more simple way of licensing."
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  • "The cost of the solution on a yearly basis is $20,000. Technical support is not extra. It's included in the yearly cost. Updates are also included. The solution is good at keeping its product up to date."
  • "Compared to other products in this segment, I think that they are priced well and not too expensive."
  • "There are three fee options to choose from for a company and these options compared to market prices are very high. For example, if I use one of the first options for 10 assets, then it costs 20,000 Euros. If you went to competitors, then you pay less."
  • "The solution is inexpensive compared to competitors."
  • "TOPdesk's pricing is cheaper than Jira's."
  • More TOPdesk Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:It can be particularly useful for power line operations, enabling linemen in the field to gather information and send it across the country as well as different parts of the world.
    Top Answer:Though I liked it a lot, I think it was lagging a lot. It was very slow due to the lagging issues. So that was kind of frustrating, considering how slow it was while functioning. The aforementioned… more »
    Top Answer:It can be particularly useful for power line operations, enabling linemen in the field to gather information and send it across the country as well as different parts of the world. With IBM Maximo, we… more »
    Top Answer:The most valuable feature of TOPdesk is the reports.
    Top Answer:We cannot change the projects. If I open a ticket on the infrastructure team, I can't move it to the financial team for them to manage the ticket.
    Ranking
    Views
    2,375
    Comparisons
    1,219
    Reviews
    5
    Average Words per Review
    513
    Rating
    8.0
    20th
    out of 59 in Help Desk Software
    Views
    1,477
    Comparisons
    731
    Reviews
    4
    Average Words per Review
    410
    Rating
    7.5
    Comparisons
    ServiceNow logo
    Compared 35% of the time.
    JIRA Service Management logo
    Compared 17% of the time.
    Freshdesk logo
    Compared 16% of the time.
    Zendesk logo
    Compared 8% of the time.
    Also Known As
    Maximo
    Learn More
    Overview

    IBM Maximo is designed to help organizations effectively manage and maintain their physical assets, such as equipment, facilities, and infrastructure. Maximo provides a comprehensive set of tools and features to optimize asset performance, increase operational efficiency, and reduce maintenance costs. 

    With Maximo, organizations can track asset information, schedule maintenance activities, manage work orders, and generate reports for data-driven decision-making. It enables proactive maintenance planning, streamlines workflows, and improves asset uptime. Maximo is scalable, flexible, and can integrate with other enterprise systems to provide a unified view of asset information. Overall, IBM Maximo is a robust EAM solution that empowers organizations to effectively manage their assets throughout their lifecycle and maximize their value.

     IBM Maximo Features:

    • Asset Management: Maximo enables organizations to effectively manage their assets by providing tools for asset tracking, maintenance scheduling, and condition monitoring. It helps organizations maximize asset uptime and extend their lifespan.
    • Work and Maintenance Management: The software allows users to create and manage work orders, track work progress, schedule maintenance activities, and allocate resources efficiently. It helps streamline maintenance processes and improve productivity.
    • Inventory and Procurement Management: Maximo includes inventory management functionalities that enable organizations to track and manage their inventory levels, monitor stock availability, and streamline procurement processes. It helps optimize inventory usage and reduce costs.
    • Service Management: Maximo facilitates service request management, incident tracking, and service level agreement (SLA) monitoring. It helps organizations deliver quality service to their customers and track service performance.
    • Mobile Access: Maximo offers mobile capabilities, allowing users to access and update asset information, perform inspections, and manage work orders using mobile devices. It improves field workforce productivity and enables real-time data capture.
    • Reporting and Analytics: The software provides robust reporting and analytics features, enabling users to generate custom reports, track key performance indicators (KPIs), and gain insights into asset performance and maintenance activities. It supports data-driven decision-making.
    • Integration Capabilities: Maximo can integrate with other enterprise systems, such as financial systems, enterprise resource planning (ERP) software, and Internet of Things (IoT) platforms, to streamline data exchange and enable a unified view of asset information.
    • Scalability and Flexibility: IBM Maximo is designed to support organizations of various sizes and industries, from small businesses to large enterprises. It offers flexibility to customize workflows, data fields, and business rules to align with specific organizational requirements.

    IBM Maximo Benefits:

    • Improved Asset Performance: Maximize uptime and extend asset lifespan through effective tracking, maintenance scheduling, and condition monitoring.
    • Increased Efficiency: Streamline work orders, resource allocation, and maintenance processes for enhanced operational efficiency and productivity.
    • Cost Reduction: Optimize inventory levels, streamline procurement, and reduce maintenance costs through proactive planning and resource utilization.
    • Enhanced Service Delivery: Effectively manage service requests, track incidents, and monitor SLAs for improved customer satisfaction and service quality.
    • Real-time Insights: Generate custom reports, track KPIs, and gain real-time insights into asset performance and maintenance activities for data-driven decision-making.
    • Mobile Access and Field Productivity: Access and update asset information, perform inspections, and manage work orders using mobile devices, increasing field workforce productivity.
    • Regulatory Compliance and Risk Management: Ensure compliance with regulations and standards, and proactively manage risks through maintenance planning and compliance monitoring.
    • Integration and Scalability: Seamlessly integrate with other systems for a unified view of asset information, and accommodate the needs of organizations of various sizes and industries.

    Reviews from Real Users

    Chris Lok, COO / Developer at MaxLogic, states that IBM Maximo is “A rare enterprise asset management system with good ROI and helpful technical support”

    Klemen Muhvič, Computer System Engineer at Informatika d.d., writes that IBM Maximo's "Most valuable features are the ability to create work orders and preventative maintenance."

    Anil Bhagwatsaran, Application Specialist at Blue Waters, says that "The most valuable features of IBM Maximo are the overall power and interface, and there are a lot of different modules that we use that are helpful. Additionally, it's an integrated solution and it has a lot of capabilities."


    Excellent service management made easy : Happy customers are the goal of every supporting department. We understand. That’s why we’ve created a solution that helps you improve customer communication, manage workflows and keep track of assets. But above all: our software is simple and attractive. This not only makes it pleasant to use, but also quick to adopt. You’re looking to deliver excellent service from day one – and TOPdesk is here to help. TOPdesk delivers one integrated service platform for IT, FM, HR and other Service departments with a build Self Service Portal, asset management, reporting and integration platform( see also our TOPdesk Marketplace for selection of connectors). Some key features include : Call Management, Incident and Service Request Management, Service Catalogue, Asset & Configuration Management, Problem Management, Change Management, Project Management, Operations Management, Reservations Management, Stock & Order Management, Contract Management and SLA's, Survey Management, Self Service Portal, Form designer, Portal designer, Event & Action Management, Knowlegde Base, Report wizards, Resource Management, Barcode, CAD and Exchange integration TOPdesk helps you streamline your ITIL, Agile, Sox, KCS, ASL/BISL, GDPR compliance Result at our global customer base : 98% customer retention rate 99% of our implementations within budget and timeframe 90% up and running within 3 month NPS score of 35 (4500 cusotmers) 98% customer recommondation score 4,7 score at Gartner Peer Insights Our ecosystem consist of : 4500 customers across 45 countries > 300.000 daily users > 15.000.000 supported end-users 40+ partners What makes TOPdesk unique? • ITIL-based modules for all your service needs: from Ticket and Asset Management to Reservations Management • License based on end users or service agents, whateveris best for you • Unlimited number of assets or self service users • Easy to implement: get up and running quickly • Choose between on-premises or SaaS
    Sample Customers
    Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coast
    City of Amsterdam, University of Edinbroughm, IKEA, KLM Catering Services, FloraHolland, BOVAG, PostNL, Total, Hilton, Oce, Canon, Agip, Compass Group, Serco, Danone, BMW, Eneco, And many more.
    Top Industries
    REVIEWERS
    Energy/Utilities Company21%
    Comms Service Provider21%
    Government14%
    Non Tech Company14%
    VISITORS READING REVIEWS
    Educational Organization32%
    Computer Software Company8%
    Energy/Utilities Company8%
    Government7%
    VISITORS READING REVIEWS
    Educational Organization51%
    Computer Software Company11%
    Government5%
    Financial Services Firm3%
    Company Size
    REVIEWERS
    Small Business54%
    Midsize Enterprise8%
    Large Enterprise38%
    VISITORS READING REVIEWS
    Small Business13%
    Midsize Enterprise42%
    Large Enterprise45%
    REVIEWERS
    Small Business20%
    Midsize Enterprise30%
    Large Enterprise50%
    VISITORS READING REVIEWS
    Small Business13%
    Midsize Enterprise58%
    Large Enterprise29%
    Buyer's Guide
    IBM Maximo vs. IFS Cloud Platform
    March 2024
    Find out what your peers are saying about IBM Maximo vs. IFS Cloud Platform and other solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    IBM Maximo is ranked 1st in Enterprise Asset Management with 23 reviews while TOPdesk is ranked 20th in Help Desk Software with 8 reviews. IBM Maximo is rated 8.0, while TOPdesk is rated 7.8. The top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". On the other hand, the top reviewer of TOPdesk writes "Provides good technical support services, but its reporting feature needs improvement". IBM Maximo is most compared with ServiceNow, NetSuite ERP, JIRA Service Management, ABB Ability Asset Suite EAM and IFS Cloud Platform, whereas TOPdesk is most compared with ServiceNow, JIRA Service Management, Freshdesk and Zendesk.

    We monitor all Enterprise Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.