"It is configurable, where you can add extra fields to screens and to the database."
"Preventive maintenance management."
"The large range of configurability of the product is great, since everyone has a different way of doing things."
"Has a powerful audit combination that helps achieve high accuracy."
"I have found Work Order management the most valuable feature. Additionally, it is a very robust and powerful solution."
"We were able to scale perfectly."
"There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has."
"The Preventive Maintenance feature, especially in its inspection routines and KPI abilities, is valuable."
"The most valuable feature of TOPdesk is the reports."
"When it comes to implementing new features, they listen to what their customers want via a suggestion forum that they have."
"Change management is the most critical feature."
"This solution has provided me with a well-defined process and interaction, compared to my previous tool, GLPI."
"It is an easy-to-use solution."
"The most valuable feature of this solution is the incident management module."
"Its ITSM approach is quite useful."
"The most valuable feature of TOPdesk is its ease of use if you have implemented it in the right way. If you're not implementing it in the right way, then it's very difficult."
"The initial setup was complex, because it is a complex product."
"It's not user-friendly. It could use shortcuts for frequently requested services."
"There are always ways to improve and make things better."
"The pricing model of the solution has room for improvement as well as the after-sales support."
"Initial setup is a longer process because Maximo is bigger and has more processes."
"The standard reports that shipped with the package need to be enriched with more advanced reports, especially for the Inventory Management sections."
"It was very slow due to the lagging issues. So that was kind of frustrating, considering how slow it was while functioning."
"IBM is a big company and they have a lot of products. Level One, the first level of tech support, is the one that is used to stop the tsunami. For everyone, it's always work to get past that."
"All companies have processes that need to be adjusted. When you have a change, you need to name it, and many companies have a set of changes you can use. It would be helpful if there were more space in TOPdesk to name the change or use metadata to record the kinds of changes."
"An operator is also a user but requires creating two different records."
"Change management implementation, facility management, and making reservations on assets can be improved."
"One of the disadvantages of TOPdesk is the reporting tool. It is very poor and not in real-time. You do not always receive the correct information."
"It is time-consuming to add new users."
"This solution is modular so you only buy what you need, but I prefer what some companies are doing where they include everything in the package."
"The solution's change management could be better."
"If I open a ticket on the infrastructure team, I can't move it to the financial team for them to manage the ticket."
IBM Maximo is ranked 1st in Enterprise Asset Management with 23 reviews while TOPdesk is ranked 20th in Help Desk Software with 8 reviews. IBM Maximo is rated 8.0, while TOPdesk is rated 7.8. The top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". On the other hand, the top reviewer of TOPdesk writes "Provides good technical support services, but its reporting feature needs improvement". IBM Maximo is most compared with ServiceNow, NetSuite ERP, JIRA Service Management, ABB Ability Asset Suite EAM and IFS Cloud Platform, whereas TOPdesk is most compared with ServiceNow, JIRA Service Management, Freshdesk and Zendesk.
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