IBM FileNet vs M-Files vs OpenText Documentum Content Management comparison

The compared IBM and M-Files solutions aren't in the same category. IBM is ranked #4 in ECM , with an average rating of 8.0, and holds a 9.4% mindshare in the category. M-Files is ranked #7 in DMS , and holds a 9.0% mindshare. Additionally, 91% of IBM users are willing to recommend the solution, compared to 75% of M-Files users who would recommend it.

IBM FileNet

Read 102 IBM FileNet reviews

3,570 Views
3,284 Comparison Views

91% willing to recommend

M-Files

Read 2 M-Files reviews

960 Views
278 Comparison Views

75% willing to recommend

OpenText Documentum Content...

Read 32 OpenText Documentum Content Management reviews

3,726 Views
3,204 Comparison Views

83% willing to recommend

IBM FileNet

M-Files

OpenText Documentum Content...

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Executive Summary

We performed a comparison between IBM FileNet, M-Files, and OpenText Documentum Content Management based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, OpenText, IBM and others in Enterprise Content Management.

To learn more, read our detailed Enterprise Content Management Report (Updated: July 2025).

Buyer's Guide

Enterprise Content Management

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Mindshare comparison

Enterprise Content Management

Document Management Software

Enterprise Content Management

Featured Reviews

Emad Rizki

System integrator at Indépendant

Facilitates seamless integration for large enterprises with strong deployment capabilities

FileNet was scalable and could be implemented into big multinational organizations. However, it has become very expensive recently. Compared to low-code solutions such as Appian and outsystems, FileNet has gaps, mainly because it requires coding, which is not preferred by clients due to pricing concerns in Pakistan. We transitioned clients to cloud solutions, although FileNet has been strongly integrated with on-prem deployments.

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Laurie NYlund

Director of IT at JH Kelly

Good workflows, and it is easy to use with a dashboard that improves contract visibility

My advice for anybody who is looking into implementing this product is to do a pilot first. After you do your research, do an actual pilot before you commit because everyone has nuances and you might find out that it is not what you want, or that it doesn't really do what you think it's going to do. It is not the simplest product to use but because of the robustness of its feature set in the ability with the workflows, and the APIs, to do just about anything you can imagine with it, that's very valuable. I wish it was a little easier to use because we have to spend more time than I'd like with new users, teaching them how it works. We try to hide all that from them but the setup time to get everything the way we wanted was probably two months. That is two months in one resource working on it half time a week, but it just took a lot of work to get the metadata set up, to get the workflows set up, and to get all the documents added to the repository. Now we've got versioning and we know where everything's at, the dashboard is great, but don't assume when they tell you that you'll be up and running in two weeks, that that is the truth. It takes much longer than you think. I would rate this solution an eight out of ten.

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Ashish Shelar

Technical Manager at Thames Water

Offers version control capabilities, easy to set up but highly-priced

The main thing is the cost. Most of the time, organizations move away from Documentum due to cost. It's highly-priced, and the support costs are high. Now, SharePoint and other options. Microsoft gives free licenses, so organizations mainly look for cost-effective products. The second thing is updates and patching. We patch very often, every six months or a year. We have SP1, SP2, and SP3, and then suddenly, it's moved out of support. That's the organization's main pain area. They don't want to keep investing from a storage perspective. The licensing model should be changed. The product itself is out of support. They have not considered it for AI initiatives. The new version should be on the cloud. I'm not sure if the new version of Documentum, xECM, is cloud compatible or on which cloud it is compatible, but the OpenText server itself is on a cloud, which would be beneficial to the business. And it would also be easier for migration.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It has a very broad market share and a lot of people know about it."

"One of our clients, a customer of IBM, rolled out and replaced their existing ECM system with FileNet. Their productivity has increased pretty dramatically."

"Instead storing our documents offsite, we are storing all of our documents electronically."

"The most valuable feature for me is the possibility to share and to collaborate, the possibility to connect FileNet with many other IBM products as well. It helps avoid the possibility of creating "island applications." We have an ecosystem where everything can be interconnected."

"Centralized our business documents."

"It is used by large enterprises. It has to be scalable and robust for them to use. We have seen that on multiple projects over the years."

"It has increased our productivity."

"I have found that it scales well."

More IBM FileNet pros

"Using M-Files means anybody on the executive team to go in and immediately look at a dashboard and know the status of a contract."

"The most valuable features of this solution are the security, storage, and document search capability."

"The product is user-friendly."

"The most valuable feature is the good automation engine, which helps in reducing the development cost and allows easy development of applications."

"The product is tamper-proof and enables us to return to the document source, which is helpful in legal issues."

"The most valuable feature of OpenText Documentum is the versioning."

"The most valuable feature is that it's a central repository for everything, whether it's videos, documents, Excel sheets, etc."

"The storage of metadata content, workflows, and life cycles are the most valuable features of OpenText Documentum."

"The most valuable feature is that the documents are kept secure."

More OpenText Documentum Content Management pros

Cons

"The solution’s pricing could be improved."

"I would like to see it able to capture NLP in an advanced search. It would also be good if it could capture images and segregate them in categories within a span of seconds."

"I would like to see expanded search features, like content search."

"The new user interface is not easy to set up, so some improvements along these lines would be good."

"I would say the installation process can be very complicated, and you need to to have an experience resource."

"There are only a few products large enterprises can choose from, and it doesn't really matter which one as it often depends on the consultants and the team implementing the solution."

"The FileNet API seems like it is very difficult and not transparent."

"It may be a little complex to implement and take some effort."

More IBM FileNet cons

"The integration with other products needs to be improved."

"The user interface can be a bit more intuitive."

"Documentum is a very robust system. Everything can be improved, but at this time, I do not have anything in particular. If anything, they can put our software in their standard."

"I would like to see performance improvements, especially regarding slow response times."

"The BPM side should be improved."

"Sometimes DocBroker cannot see the DocBase."

"The vertical application could be improved."

"The main issue is the software's performance when storing around 10 million or more documents. It becomes slow and needs improvement. Perhaps it's a cloud-related issue, but it needs to be addressed. It could be due to our S3 bucket or something else. Nevertheless, this is a significant challenge we're facing."

"The licensing model should be changed."

More OpenText Documentum Content Management cons

Pricing and Cost Advice

"FileNet is quite expensive, although Documentum is expensive too."

"IBM FileNet is an expensive solution."

"For the medium scale or large scale, I would recommend FileNet. FileNet is free of licensing expenses, thus good for the money. It is not expensive, but worth for the money, especially for medium scale and large scale industries."

"The platform is inexpensive."

"It is still a leading ECM solution provider, however the cost to implement and maintain are higher than other solutions."

"The biggest issue is the cost of the FileNet, because the license cost is very high. If a customer doesn't have good technical guides that are aware of the license calculation, they will pay too much. FileNet's license calculation depends on the processor and number of users. So my advice to a new customer is to be very careful with your calculations before purchasing FileNet."

"The solution saves time and money. It helps us to be able to accomplish the goals of our business, as opposed to being tangled in the weeds of what we could do."

"1. It will be more expensive than estimated to setup. 2. You will need to double the staff while you are running the old system and installing the new system. 3. Depending on the number of documents to be migrated, make sure you understand the potentially massive amount of time and effort required to migrate the existing content to the new platform."

More IBM FileNet pricing and cost advice

"They have an Optical Character Scanning module but we didn't buy it because it's ridiculously expensive."

"The price is considered affordable now."

"It is quite an expensive product."

"OpenText Documentum's pricing is good."

"OpenText Documentum has announced a new licensing model, which could be more expensive."

"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."

"The product is expensive."

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Top Industries

By visitors reading reviews

Financial Services Firm

22%

Computer Software Company

11%

Government

10%

Insurance Company

Manufacturing Company

10%

Computer Software Company

Government

Financial Services Firm

19%

Government

13%

Computer Software Company

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about IBM FileNet?

The product is robust and can process a lot of documents for enterprise content management.

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What is your experience regarding pricing and costs for IBM FileNet?

From the company's perspective, the licensing cost for IBM FileNet is still affordable. Though the license cost is so...

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What needs improvement with IBM FileNet?

The API provided by IBM FileNet is a very out-of-date implementation. From the beginning, we cannot use a REST API; w...

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What is your experience regarding pricing and costs for Documentum?

It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of gr...

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What do you like most about OpenText Documentum?

The most valuable feature of Documentum for our content management needs is its ability to segregate access based on ...

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What needs improvement with OpenText Documentum?

The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is l...

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Comparisons

SharePoint vs IBM FileNet

Compared 17% of the time

OpenText Content Management vs IBM FileNet

Compared 15% of the time

Hyland OnBase vs IBM FileNet

Compared 8% of the time

Alfresco vs IBM FileNet

Compared 7% of the time

Box vs IBM FileNet

Compared 5% of the time

More IBM FileNet Competitors

SharePoint vs M-Files

Compared 33% of the time

Microsoft Purview Records Management vs M-Files

Compared 14% of the time

Newgen OmniDocs vs M-Files

Compared 7% of the time

OpenText Content Management vs M-Files

Compared 7% of the time

DocuWare vs M-Files

Compared 7% of the time

More M-Files Competitors

SharePoint vs OpenText Documentum Content Management

Compared 21% of the time

OpenText Content Management vs OpenText Documentum Content Management

Compared 15% of the time

Alfresco vs OpenText Documentum Content Management

Compared 13% of the time

Hyland OnBase vs OpenText Documentum Content Management

Compared 9% of the time

Adobe Experience Manager vs OpenText Documentum Content Management

Compared 2% of the time

More OpenText Documentum Content Management Competitors

Product Reports

Buyer's Guide

IBM FileNet

July 2025

Download IBM FileNet product report

Buyer's Guide

Document Management Software

July 2025

Download M-Files product report

Buyer's Guide

OpenText Documentum Content Management

July 2025

OpenText Documentum Content Management report

Download OpenText Documentum Content Management product report

Also Known As

No data available

Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform

Overview

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

IBM

M-Files is the leading platform for knowledge work automation. With M-Files, knowledge workers can find information faster, work smarter, and achieve more. M-Files features an innovative metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence that enable customers to eliminate information chaos, improve process efficiency, and automate security and compliance. By embedding automation and GenAI into its core, M-Files' platform not only increases efficiencies for organizations but also empowers knowledge workers to focus on what truly matters—innovation and strategic growth. With 10 global offices, M-Files serves more than 5,000 customers in 100 countries. Start your free trial OR Schedule a demo. For more information, visit www.m-files.com.

M-Files

OpenText Documentum Content Management provides centralized document management with strong security, advanced metadata management, and seamless integration with systems like SAP and Salesforce, aiding businesses in overseeing content effectively.

OpenText Documentum Content Management is known for its strong integration capabilities, especially with systems such as SAP, Salesforce, and Oracle E-Business Suite, facilitating effective document management. Its strengths include advanced security features, comprehensive metadata management, and robust support for lifecycle and workflow management. The platform's scalability and business process automation capabilities support industries with large volumes of content. It is adaptable for various sectors, including healthcare, banking, insurance, and government, providing document storage, sharing, and collaboration functionalities. While the intuitive automation engine enhances workflows, users have noted that improvements are needed in UI design, performance, and integration with additional systems. Concerns about cloud transition security, high costs, outdated workflows, and complex metadata management indicate areas for development. Supports are sought for AI integrations, improved cloud functionality, and efficient documentation.

What are the key features of OpenText Documentum Content Management?

Security: Robust security features ensure content protection.
Metadata Management: Advanced handling of metadata enhances organization.
Integration: Seamless connectivity with systems like SAP and Salesforce.
Lifecycle Management: Comprehensive support for document lifecycles.
Automation Engine: Streamlined workflows through intuitive automation.

What benefits or ROI can users expect?

Improved Efficiency: Centralized management reduces redundancies.
Regulatory Compliance: Helps meet industry standards easily.
Scalability: Accommodates growing content volumes effortlessly.
Enhanced Collaboration: Facilitates document sharing and teamwork.
Secure Cloud Transition: Maintains security while adopting cloud services.

Industries such as healthcare, banking, and government use OpenText Documentum Content Management for document-centric processes, ensuring regulatory compliance and facilitating collaboration. With Captiva enhancing OCR and batch scanning, it is crucial for managing high-quality documentation and compliance efforts across sectors.

OpenText

Sample Customers

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.

Crowe UK, Stearns Bank, Head Energy, OMV, TK Elevator

Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin

Buyer's Guide

Enterprise Content Management

July 2025

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