IBM Engineering Workflow Management vs ServiceNow Strategic Portfolio Management comparison

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Executive Summary

We performed a comparison between IBM Engineering Workflow Management and ServiceNow Strategic Portfolio Management based on real PeerSpot user reviews.

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Featured Review
Suvajit Chakraborty
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Good for managing stories, sprints, hydration and releases.""Agile templates give us a standard methodology for every Agile project. Also, the ability to create our own object types and linkages to features/epics allows us to enhance the verification of feature readiness.""Traceability reporting is inbuilt and includes all your requirements.""We can track the status of test cases (passed or saved) in a single view. Based on releases and other attributes, we generate various reports and extract metrics from the data.""Work distribution among team members and accountability for completion with a clearer picture.""All of the features work together to provide a powerful holistic solution - from the dashboard all the way through to security."

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"The interface is user-friendly. It's one of the most user-friendly on the market, and the most complete.""The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance.""The solution offers a lot of opportunities for integrations. We can integrate with Slack, Azure, all the API alternatives, etc. There's a lot of integration modules provided.""The program is stable.""Everything is valuable. It is tough to choose a particular feature, but project portfolio management along with agile 2.0 are two key product features that I would suggest for services companies like us.""The most valuable feature of ServiceNow Strategic Portfolio Management is incident management.""The performance is good.""The stability is excellent. ServiceNow is one of the leading platforms when it comes to stability."

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Cons
"We have encountered issues with stability. We have seen where the entire system kind of goes for a toss when certain people use certain types of queries, which are very costly. Then the system kind of slows down a bit, and we have to monitor it.""Lacks ability to customize and reporting can be slow.""Teams need clearer pictures of resource availability in charts and dashboards along with plans.""The solution is very heavily vendor dependent.""Some administrative tasks are difficult to perform. These could be simplified."

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"ServiceNow Strategic Portfolio Management could improve by having more Agile features. Other solutions, such as Rally have more.""The portfolio managed is good for IT, but it's not good for non it's not necessarily great for construction projects, such as the building of physical infrastructure.""The portfolio management tool is not as good as DevOps or Jira because it requires a Russian site and BitLocker to train users or run projects.""I would like to see some artificial intelligence incorporated into the management functions.""The configurations are fine, but the user interface could be improved.""The product does not give us the freedom to capture all the instances, test cases, and evidence.""A major improvement we would like to see is definitely around agile management.""It could be more user-friendly."

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Pricing and Cost Advice
  • "Licensing: The solution cost is high and should be brought down to increase competition."
  • "It's an expensive investment to make, so the decision should be driven on individual requirements."
  • "It is not a free tool. We use a token-based licensing model, which is specific to IBM. The cost per token is around $115-$120."
  • More IBM Engineering Workflow Management Pricing and Cost Advice →

  • "They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
  • "It is a little expensive. We are in Brazil, and for us, it is a little expensive."
  • "The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on."
  • "We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high."
  • "The cost of the solution should not be more than $50,000 annually."
  • "I would rate the cost as five out of ten."
  • "The licensing is based on metrics and is tailored to customer's needs."
  • "I rate the price of ServiceNow Strategic Portfolio Management a seven out of ten."
  • More ServiceNow Strategic Portfolio Management Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:We can track the status of test cases (passed or saved) in a single view. Based on releases and other attributes, we generate various reports and extract metrics from the data.
    Top Answer:Customers need to pay for a license to use this product. It is not a free tool. We use a token-based licensing model, which is specific to IBM. We have about 7,800 tokens, and including maintenance… more »
    Top Answer:There is room for improvement in the UI. The UI has to improve a lot compared to the competitive tools, like Atlassian Jira, for example. It's very easy to use. It is easy to manage and easy to use… more »
    Top Answer:The solution is expensive. In addition to the standard license cost, we may require specific applications, especially from an orchestration standpoint or additional plugins. Some of these plugins are… more »
    Top Answer:The configurations are fine, but the user interface could be improved. ServiceNow generally introduces a lot of new user interfaces, workspaces, and other features. There is room for improvement… more »
    Ranking
    Views
    781
    Comparisons
    306
    Reviews
    1
    Average Words per Review
    1,076
    Rating
    7.0
    Views
    3,417
    Comparisons
    2,420
    Reviews
    16
    Average Words per Review
    534
    Rating
    7.6
    Comparisons
    Also Known As
    IBM Rational Team Concert (IBM ALM), IBM RTC
    IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
    Learn More
    IBM
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    Overview

    IBM Engineering Workflow Management manages plans, tasks, the project status and acts as the critical link between required and delivered work. It provides flexibility to adapt to any process, which enables companies to adopt faster release cycles and manage dependencies across both small and complex development projects. This solution offers no-charge server software and flexible pricing models. It becomes a complete IBM Engineering Lifecycle Management solution—when purchased as a set of seamlessly integrated tools: IBM Engineering Workflow Management, IBM Engineering Test Management, and IBM Engineering Requirements Management DOORS Next.

    ServiceNow Strategic Portfolio Management is a highly regarded value-added Portfolio Management solution and also a top-ranked Enterprise Agile Planning tool. Strategic Portfolio Management (SPM) relates to the tools and processes that business organizations utilize to manage their usable resources and satisfy calculated business objectives.

    ServiceNow SPM ensures organizations are able to precisely identify and promote the best investment initiatives that accurately match the organizational objectives, which will facilitate that the most profitable outcomes are consistently achieved.

    Enterprise organizations can include the desired various factors of their business processes to include in their unique strategic portfolio. These factors can include but are not limited to employee performance initiatives, product promotions, client services, and more. When assembled together, these factors become integral elements to promote the most effective business process decisions that will ensure appropriate outcomes that align with the organization's overall goals and objectives.

    ServiceNow SPM Best Practices

    • Evaluate and catalog: Organizations should ensure that all stakeholders are aware and in agreement with the organization's goals and objectives, both short and long-term. Additionally, all the elements and components that are needed to accomplish those objectives have been accounted for and are available.
    • Set effective parameters: The organization should set clear parameters to monitor processes and performance to ensure that objectives are being maintained and consistently satisfied.
    • Productivity analysis: Review processes to eliminate redundancies to maintain balance and process alignment so that desired outcomes can be achieved.
    • Continuous process management: ServiceNow SPM provides a single transparent view that includes all processes (pending, ongoing, or completed) and how they align with the overall organizational goals and objectives.

    ServiceNow Strategic Portfolio Management Benefits:

    ServiceNow Strategic Portfolio Management has many valuable benefits. Some of its most valuable benefits include:

    • Big Picture Visualization
    • Improved Decision Making
    • Improved Process Management
    • Seamless Scalability
    • Increased Productivity
    • Improved Efficiency
    • Improved Time Management
    • Better Outcomes
    • Improved Communication
    • Comprehensive Reporting and Tracking
    • Improved Return on Investment


    ServiceNow Strategic Portfolio Management's primary focus is to align business strategy with work. Decision-makers are able to plan, complete and easily track progress across different methodologies and processes. The solution has been developed to ensure that the appropriate activities and processes are being completed in a timely manner to satisfy the organization’s goals consistently and achieve the most profitable outcomes.

    Reviews from Real Users

    “The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance.” Lenny L., Support Engineer at a tech services company

    “The ease of use is the most valuable feature. It's very intuitive to set up. Everything has a logical sequence, and you can see how it all links together. It's a good win for ServiceNow.” Fabrizio M., Head of Business Applications at Bio Products Laboratory Limited

    “The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values.” A Manager at a manufacturing company.

    Sample Customers
    Telstra Corporation, Visteon, Atos SE, Panasonic Automotive Systems, IBM Global Technology Services, CareCore National, JTEKT Corp., ItaÒ BBA, Avea, CACEIS, Danske Bank Group, APIS IT
    Proximus, UNT SYSTEM, SAP SuccessFactors
    Top Industries
    VISITORS READING REVIEWS
    Manufacturing Company22%
    Government12%
    Computer Software Company10%
    Financial Services Firm8%
    REVIEWERS
    Computer Software Company31%
    Manufacturing Company13%
    Renewables & Environment Company6%
    Financial Services Firm6%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Government11%
    Manufacturing Company11%
    Computer Software Company10%
    Company Size
    REVIEWERS
    Small Business15%
    Midsize Enterprise23%
    Large Enterprise62%
    VISITORS READING REVIEWS
    Small Business13%
    Midsize Enterprise7%
    Large Enterprise80%
    REVIEWERS
    Small Business26%
    Midsize Enterprise7%
    Large Enterprise67%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise9%
    Large Enterprise75%
    Buyer's Guide
    Enterprise Agile Planning Tools
    March 2024
    Find out what your peers are saying about Microsoft, GitLab, Atlassian and others in Enterprise Agile Planning Tools. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    IBM Engineering Workflow Management is ranked 10th in Enterprise Agile Planning Tools with 14 reviews while ServiceNow Strategic Portfolio Management is ranked 5th in Enterprise Agile Planning Tools with 26 reviews. IBM Engineering Workflow Management is rated 6.8, while ServiceNow Strategic Portfolio Management is rated 8.0. The top reviewer of IBM Engineering Workflow Management writes "Offers good traceability elements but UI needs improvement ". On the other hand, the top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". IBM Engineering Workflow Management is most compared with Jira, Microsoft Azure DevOps, Codebeamer, GitLab and Polarion ALM, whereas ServiceNow Strategic Portfolio Management is most compared with Microsoft Azure DevOps, Jira, Jira Align, Microsoft Project Server and Smartsheet.

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