We performed a comparison between IBM Business Automation Workflow and Pega BPM based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It provides a solution for integration orchestration. This solution is for any organization in the banking, telecommunications, healthcare, manufacturing, and all domains and industries."
"It has had a positive effect on decision-making in my organization. It helps us with our dispute process."
"This product is tightly integrated with the RPA automation process."
"The most valuable feature is automation, which is quite strong and we are quite happy with it."
"It has integrated UI and deployment models, and it has a deep set of consultant and service provider ecosystem features."
"The business process modeling is the most valuable feature."
"The solution's most valuable aspect is the fact it is highly configurable. We can do configurations very easily."
"It's a flexible solution."
"Application development is very rapid. A lot of code gets reused while building the applications, which is something we highly appreciate."
"It's a good tool for workflow automation."
"There is a feature to accelerate the development so that business analysts can directly create their user stories and assign the task to the developers."
"Pricing is a little on the high side."
"The solution offers excellent workflows."
"In general, we use web services to integrate this solution with our other tools. It is the main approach we use with this solution and it integrates with all tools that we need. If you want to integrate with other solutions such ThreatFire or similar, it is possible as well."
"Powerful, full-featured business process management with excellent support"
"The solution's case management is its most valuable aspect."
"The SCADA Systems are very sophisticated and have a hard time integrating with our older scales. The technical support in regards to the partner side needs some improvement."
"The development UI is sometimes a little slow."
"The main areas which need improvement are specifically around reporting and analytics."
"Every client is moving to the cloud. We are still a little behind with IBM, but we are catching up from my point of view."
"Improvements could be made in debugging and troubleshooting."
"I feel that the features are not user-friendly."
"In terms of improvement, it could be less complex."
"One significant challenge is the lack of accessible forums or resources to seek help or information when problems arise."
"Pega BPM could be improved by including token-based authentication and extending its integration options."
"To learn Pega, you need to be a partner. If someone just wants to learn Pega for the sake of learning, they won't be able to do so as they don't give access to that."
"It's called a local platform but on the other hand, it needs a lot of experience. It's not all that easy to click and plug and play. If you really want to use all the features out of this platform, you definitely need a lot of experience and a lot of training to get there."
"From a technical point of view, it would be helpful to have some advanced analytics to help with configuration. We have a lot of unwanted features and it would be good to configure it more appropriately so that we are using just exactly what we need."
"This is a quite expensive product."
"This is an expensive solution."
"Pega BPM can improve product management, case management, omnichannel, CDH, and the customer data hub. All the major domains can improve. Additionally, more AI functionality and proper integrations with Pega RPA would be helpful."
"Its implementation in the public sector was a bit complex."
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IBM Business Automation Workflow is ranked 13th in Business Process Management (BPM) with 21 reviews while Pega BPM is ranked 3rd in Business Process Management (BPM) with 55 reviews. IBM Business Automation Workflow is rated 7.6, while Pega BPM is rated 8.2. The top reviewer of IBM Business Automation Workflow writes "Good for case management, integration capabilities but lacks stability". On the other hand, the top reviewer of Pega BPM writes "Low code with great APIs and good flexibility". IBM Business Automation Workflow is most compared with IBM BPM, Camunda, Apache Airflow, AWS Step Functions and OpenText 360 for SharePoint, whereas Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and IBM BPM. See our IBM Business Automation Workflow vs. Pega BPM report.
See our list of best Business Process Management (BPM) vendors.
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