We compared HubSpot CRM and SugarCRM Platform across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: HubSpot CRM is commended for its online content creation features as well as its robust marketing and segmentation capabilities. SugarCRM Platform is recognized for its customizable features, Jira integration, and export functionalities.
Room for Improvement: HubSpot CRM could improve its integration, task tracking, and contact management. SugarCRM Platform requires enhancements in personalization options, user interface, and customization capabilities.
Service and Support: HubSpot CRM received positive feedback for its proactive and helpful support, but some users reported unresolved issues. SugarCRM Platform users are content with the assistance they have received and have not required technical support.
Ease of Deployment: HubSpot CRM is considered easy to set up and adapt to companies of varying sizes without difficulty. However, some users say it took a long time. SugarCRM Platform's setup is straightforward and can typically be completed in under two weeks.
Pricing: HubSpot CRM provides flexible pricing options, but some users noted that it may not be affordable for small businesses. SugarCRM Platform provides more flexible pricing options with a fixed setup cost and monthly user charges.
ROI: HubSpot CRM has helped customers realize an ROI by coordinating revenue streams and ensuring data security. Reviews offered little information about the ROI of SugarCRM Platform.
Comparison Results: Users like HubSpot SRM for its marketing features and attentive customer service, but the solution could improve its integration with other solutions and lower its price to make it more affordable for small businesses. SugarCRM Platform is an affordable solution with a simple setup process and lots of customization options. However, it lacks user-friendly interfaces, and configuring user permissions can be complicated. Some users also reported bugs and glitches.
"The most valuable feature is their marketing automation service and sales lead management."
"Very scalable CRM platform with multiple functions, e.g. marketing, ticketing, and service."
"The interface is good."
"We get a good overview of where everything is in the pipeline."
"The most valuable features of HubSpot CRM are ease of use, lead generation, and follow-up leads. Additionally, there are a lot of connectors to other solutions, such as Jira and Slack. Whether it's a scrum tool or the ticketing tool, it has a connector."
"The permission system is great, so you can really decide who gets what permissions."
"What I like most about HubSpot CRM is the ability to track how an interaction goes along the pipeline. I also like that you can use HubSpot CRM to schedule when you want a particular email to go out. Another valuable feature of the solution is having all your client information in a consolidated database."
"When we cannot dedicate a lot of time to each of these, in terms of research and support, it helps us automate some small things and provides opportunities."
"The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards."
"The most valuable aspect of this solution is its low cost."
"It works well with Jira. You can customize it to fit your needs."
"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."
"The most valuable feature is relation capability, which allows us to relay customers with invoice orders."
"HubSpot CRM could improve by reducing the price."
"There is room for improvement in pricing. The pricing strategy that they have is way too clever."
"The scoring functionality in Salesforce is better. HubSpot CRM should improve its scoring feature."
"The pricing could improve."
"It will make it easier for us to automate if HubSpot would put in a little bit of work on the properties."
"HubSpot CRM could improve by combining additional functions within the organization, such as operations because it's heavily focused on sales and marketing. This makes sense since that is what it is for, but if had integrations with other solutions or additional dashboards that would be good."
"I cannot upload a long recorded Zoom conversation to HubSpot."
"The solution's user interface can be simpler with features that are easy to navigate."
"While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use."
"You cannot include all your entities under one instance at the moment."
"It lacks customization, and this is the main reason that we are switching to a different solution."
"In the next release, I would like to see personalization of information about customers or specific businesses or opportunities."
"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution."
"I would like to see more integration on a mobile platform in the next release."
HubSpot CRM is ranked 9th in CRM with 35 reviews while SugarCRM Platform is ranked 29th in CRM with 11 reviews. HubSpot CRM is rated 8.2, while SugarCRM Platform is rated 7.0. The top reviewer of HubSpot CRM writes "Flexible, stable and offers comprehensive feature set, including core CRM functionalities like lead management and marketing automation". On the other hand, the top reviewer of SugarCRM Platform writes "User-friendly and allows for creating your own modules". HubSpot CRM is most compared with Attio, Odoo, Bitrix24, Acumatica and monday.com, whereas SugarCRM Platform is most compared with Salesforce Sales Cloud. See our HubSpot CRM vs. SugarCRM Platform report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
