New Relic and Honeycomb.io offer valuable features for application monitoring and troubleshooting, with New Relic providing customizable dashboards and reliable customer service, while Honeycomb.io stands out for its advanced visualization capabilities and collaborative features. New Relic is noted for its reasonable pricing and flexible licensing options, while Honeycomb.io has received praise for its competitive pricing and positive ROI. Some areas for improvement for New Relic include report generation speed and dashboard customization options, while Honeycomb.io users have called for more integrations with other tools and improved documentation and support resources.
Features: New Relic stands out for its detailed application monitoring and customizable dashboards, while Honeycomb.io excels in advanced visualization, high cardinality query support, flexible querying, and collaborative features. Both offer valuable insights but cater to different needs.
Pricing and ROI: New Relic has a minimal and straightforward setup cost, with flexible licensing options. Honeycomb.io offers competitive pricing and fair value, with a straightforward setup cost and licensing structure for easy budgeting. New Relic users saw improved efficiency, better app monitoring, and saved resources. Honeycomb.io users praised its performance insights, troubleshooting capabilities, user-friendly interface, and productivity gains.
Room for Improvement: New Relic has room for improvement in increasing report generation speed, customizing dashboards, simplifying the user interface, and enhancing integration. Honeycomb.io needs improvements in integrations, UI complexity, affordability, and documentation/support resources.
Deployment and customer support: Users have reported varying durations for establishing New Relic, ranging from several months to just a week. In contrast, feedback on Honeycomb.io indicates faster implementation, with deployment taking up to three weeks and setup requiring only a few days. Context plays a crucial role in understanding the differences in deployment and setup timelines between the two products. New Relic excels in customer service with top-notch ratings for helpfulness, responsiveness, and expertise. Users feel valued and supported. Honeycomb.io also receives praise for their helpful and responsive support, with clear communication and expert assistance noted.
The summary above is based on 31 interviews we conducted recently with New Relic and Honeycomb.io users. To access the review's full transcripts, download our report.
"The solution's initial setup process was straightforward since we were getting enough support from Honeycomb.io's team."
"It allows the restriction of privileges and control of users."
"New Relic's dashboard is nice, and it's reliable. It's also compatible with many services, especially Java and the Python ecosystem."
"New Relic has helped us in terms of the optimizing our print and loading times."
"There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good."
"Server uptime is its most valuable feature."
"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."
"The best feature of New Relic is its simple look and feel, making it easier to use than other tools."
"The product allows the developer to see the actual problems in the applications."
"The process of log scraping gets delayed on Honeycomb.io. At times, it gives false alerts to the application team."
"The solution does not provide input on how the page performs in a big group. It just says that the page performance is bad, but it does not say what can be done to improve it. If they could provide some insight or guidance on how to make improvements, that would be a big help."
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."
"The solution needs to have staging."
"New Relic APM is a good tool, and it has a database of failures, but it could use a list of customer-specific failures. New Relic APM should be able to give my company advanced analytics through AI."
"I would like to see the company implement the AI auto-baseline feature which Dynatrace has."
"They need to improve the alerting and dashboarding as these are the key features in DevOps."
"I would like an infrastructure network that provides real-time views, showing the issues."
"The solution is quite expensive."
Honeycomb.io is ranked 35th in Application Performance Monitoring (APM) and Observability with 1 review while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews. Honeycomb.io is rated 8.0, while New Relic is rated 8.6. The top reviewer of Honeycomb.io writes "A valuable solution for application teams to identify downtime and SLO-related issues". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Honeycomb.io is most compared with Grafana, Sentry, Chronosphere, Azure Monitor and Datadog, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and BMC TrueSight Operations Management.
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