We performed a comparison between Ivanti Neurons for ITSM and SCSM based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Overall, the platform, in its abilities, is really powerful, especially now with AI as a part of hyper-automation."
"HEAT Service Management is good for asset and service desk management. It is the focal point for this solution."
"The solution is easy to use and has a user-friendly interface"
"It is relatively cost-effective compared to other options like ServiceNow. Additionally, it is highly stable."
"The solution's installation depends on its customization. It is easy."
"Primarily, I believe the focus lies on discovery, workflow configuration, and automation."
"It is easy to set up."
"The integrations are quite simple and clear."
"The most valuable feature is the reporting of incidents."
"The solution is quite easy to integrate with other Microsoft products."
"This product has helped our organization by allowing people to connect with each other."
"The remote access is one of the features I really enjoy. The pushing of email updates and things like that are very good."
"We use SCSM to manage all of our IT operations, including incident and service requests and problem management."
"It is quite scalable."
"The support from Microsoft is good and we also have local support on the ground in Nigeria."
"It is a simple solution that is easy to configure."
"There is room for improvement in terms of response time. The support team takes a long time to respond."
"Perhaps one area that could see enhancement is at the hardware level, particularly regarding endpoint control."
"I have had to open a few support tickets with the HEAT Service Management. They are very good but there are some areas that they could improve on."
"Sometimes I can't get the reports that I want until I go to the manager. They need to put more into the new reports. The standard reports are great, but there do not communicate as much."
"There's a lack of integration with other products. This needs to be improved."
"Ivanti Neurons for ITSM's support model is not very strong. You should buy professional services. Its self-service portal and survey are extremely lacking. You cannot customize it, and it doesn't look very good. The solution does not have a strong community."
"Configuration requirements are extensive, even in basic Service Desk processes."
"We'd like more integration with solutions like SolarWinds."
"We have had some issues with the SCSM on-premise deployment version in the imaging aspects."
"The patch management aspect of the solution should be improved. It's quite complicated and not user-friendly. If your systems are not patched properly, you are unable to pull reports."
"The user interface needs to be improved."
"Resources for understanding compliance and relative compliance need to be made available."
"It would be good if Microsoft added custom attributes or tagging like in Jamf."
"The price of this solution is high and it needs to be cheaper."
"They need more integration with open-source products."
"I have found SCSM not adequate enough to carry out some functions."
Ivanti Neurons for ITSM is ranked 13th in Help Desk Software with 14 reviews while SCSM is ranked 14th in Help Desk Software with 23 reviews. Ivanti Neurons for ITSM is rated 8.2, while SCSM is rated 7.2. The top reviewer of Ivanti Neurons for ITSM writes "The solution comes with a host of features for hyper-automation". On the other hand, the top reviewer of SCSM writes "Helps us manage IT operations, including incident and service requests, but could be easier to create reports". Ivanti Neurons for ITSM is most compared with ServiceNow, JIRA Service Management, BMC Helix ITSM, Cherwell Service Management and ManageEngine ServiceDesk Plus, whereas SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, BMC Helix ITSM and BeyondTrust Remote Support. See our Ivanti Neurons for ITSM vs. SCSM report.
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
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