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Genesys Cloud CX vs Mitel Contact Center Solutions comparison

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Genesys Cloud CX

Read 9 Genesys Cloud CX reviews
1,848 views|1,271 comparisons
100% willing to recommend
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Mitel Contact Center Solutions

247 views|215 comparisons
Comparison Buyer's Guide
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Buyer's Guide
Contact Center Platforms
April 2024
Executive Summary

We performed a comparison between Genesys Cloud CX and Mitel Contact Center Solutions based on real PeerSpot user reviews.

Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms.
To learn more, read our detailed Contact Center Platforms Report (Updated: April 2024).
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768,578 professionals have used our research since 2012.
Featured Review
Anonymous User
More efficient and easier to use than on-premise competitors; more affordable because of its pay-as-you-go pricing...
Genesys Cloud benefits my company because it saves time and is much easier to learn. When I was new to the on-premise solution, Genesys Engage, I... Read more →
Use Mitel Contact Center Solutions?
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "The cost depends on the type of license based on your organization's requirements and can get expensive."
  • "Genesys Cloud has pay-as-you-go pricing, so it's much cheaper than the on-premises solution. Apart from the standard fees, my company pays for Genesys support."
  • "I rate Genesys Cloud CX's pricing a one out of ten."
  • "The pricing is a bit expensive."

    • More Genesys Cloud CX Pricing and Cost Advice →

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    Questions from the Community
    Which is better - Genesys Cloud or Amazon Connect?
    Top Answer:Our organization ran comparison tests to determine whether the Genesys Cloud or Amazon Connect contact center management software was the better fit for us. We decided to go with Genesys Cloud… more »
    What do you like most about Genesys Cloud?
    Top Answer:Its comprehensive single application includes everything from reporting to IVR and workflows.
    Read all 6 answers   →
    What is your experience regarding pricing and costs for Genesys Cloud?
    Top Answer:Genesys offers three types of licensing: CX One, CX Two, and CX Three. The pricing varies based on the number of agents in my contact center, with lower costs for fewer agents and higher costs for… more »
    Read all 6 answers   →
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    Earn 20 points

    Ranking
    1st
    out of 36 in Contact Center Platforms
    Views
    1,848
    Comparisons
    1,271
    Reviews
    7
    Average Words per Review
    956
    Rating
    9.0
    4th
    out of 15 in Contact Center Infrastructure
    Views
    247
    Comparisons
    215
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    Genesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloud
    Contact Center Solutions
    Learn More
    Genesys
    Mitel
    Overview

    Genesys Cloud CX is a comprehensive customer experience platform that enables businesses to deliver exceptional service across all channels. 

    With its advanced features like omnichannel routing, AI-powered chatbots, and real-time analytics, it empowers organizations to provide personalized and efficient customer interactions.

    Mitel Contact Center Solutions contact center application that helps your business to empower customers with self-service capabilities and leverage the power. Core Platforms include: MiContact Center Office designed for the MiVoice Office 250 (formerly MiVoice Office) platform, is an entry-level solution for contact centers or workgroups with up to 100 agents. MiContact Center Business is a multichannel and cloud-ready solution designed to power customer-centric organizations with up to 1,200 agents. MiContact Center Enterprise (formerly MiContact Center Solidus) is built for the MiVoice MX-ONE platform and also supports 3rd party communication servers (Cisco formally tested) and mixed estate environments. MiContact Center Enterprise is an all-in-one contact center with a single software stream for seamless growth, feature extension and deployment flexibility. Supporting up to 1,500 agents on a single system, MiContact Center Enterprise scales to 15,000 concurrent agents in a network under a resilient environment.
    Sample Customers
    1. Adobe 2. Airbnb 3. American Express 4. AT&T 5. BMW 6. Coca-Cola 7. Delta Air Lines 8. eBay 9. FedEx 10. General Electric 11. Hilton 12. IBM 13. Johnson & Johnson 14. Marriott International 15. Microsoft 16. Netflix 17. Nike 18. Oracle 19. PepsiCo 20. Procter & Gamble 21. Salesforce 22. Samsung 23. Siemens 24. Sony 25. Starbucks 26. Target 27. Toyota 28. Uber 29. Verizon 30. Visa 31. Walmart 32. Xerox
    Centrinex, eNerds, Food for the Poor, Aerial Capital Group, The City of Charles Sturt, Subaru Canada, Canary Wharf, Niko Group, London Borough of Enfield, MedQuist, Iconstruye, Twente Region, Hand Picked Hotels, East Midlands Ambulance Service, HotelBeds
    Top Industries
    VISITORS READING REVIEWS
    Educational Organization18%
    Computer Software Company13%
    Financial Services Firm12%
    Government7%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Comms Service Provider15%
    Government11%
    Healthcare Company8%
    Company Size
    REVIEWERS
    Small Business44%
    Midsize Enterprise11%
    Large Enterprise44%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise28%
    Large Enterprise55%
    VISITORS READING REVIEWS
    Small Business28%
    Midsize Enterprise20%
    Large Enterprise52%
    Buyer's Guide
    Contact Center Platforms
    April 2024
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    Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms. Updated: April 2024.
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    768,578 professionals have used our research since 2012.

    Genesys Cloud CX is ranked 1st in Contact Center Platforms with 9 reviews while Mitel Contact Center Solutions is ranked 4th in Contact Center Infrastructure. Genesys Cloud CX is rated 9.0, while Mitel Contact Center Solutions is rated 0.0. The top reviewer of Genesys Cloud CX writes "No restrictions on what the solution can do; new integrations with other cloud solutions". On the other hand, Genesys Cloud CX is most compared with Genesys PureConnect, Amazon Connect, NICE CXone and Five9, whereas Mitel Contact Center Solutions is most compared with Aastra Solidus eCare and Five9.

    We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.