We performed a comparison between Freshservice and vCloud Director based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is very responsive with a 97% success rate in funneling customer tickets."
"You can just register and within five to minute minutes, you are ready to go."
"I do like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly."
"Depending on the size of your organization, is pretty standard and useful."
"Freshservice's best feature is its user-friendliness."
"The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding of the system warranty and the actions that we might need to take in terms of insights. The system is very dynamic and prevents any kind of over sides which is yours that there is smooth contract management. Also we can easily uphold SLAs and deliver enhanced services without breaching any agreements."
"The most valuable feature is the sandbox, which allows me to test new configurations, automations, and workflows before taking them live on the production system."
"Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."
"I like the functionality that's available with Orchestrator. The platform stability stuff that I would be involved in worries me from the automation side because you have a lot less hands-on control of things. Price point, it kind of puts us off."
"I have found the solution scales well."
"Good features of extensibility, which allows integration of other services."
"There are various options for scaling and that flexibility is a good option."
"The most valuable feature of vCloud Director is its ability to host customers on their own cloud."
"It has helped us develop a better way of selling services to customers, evolve from the typical housing, and make revenues for the Telefonica company."
"We were using VMware, also combined with AirWatch and Boxer. We configured corporate emails on mobiles and used them for MDM applications on tablets, like the launcher."
"Key enhancements include better synchronization with vCenter and increased reliability, ensuring stability during extensive usage and various actions."
"We haven't had any issues with the stability of Freshservice. However, we have had some issues with data imports, we have noticed that large amounts of data can get stuck. This is something that we haven't seen in other solutions."
"The round robin ticketing feature that they have is not ideal."
"They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have only one plan per subscription. All users have to be on the same plan. We can't have two users for plan A and five users for plan B. It might be good if there was an option to have different plans within one subscription so that you can assign each agent to the corresponding plan."
"We'd like to see a CMDB, a Configuration Management Database, in the future."
"The ability to customize the user interface is a bit lacking, and the reporting is a bit lacking because they're very stringent upon what you can pull reporting-wise within Freshservice. They have a lot of built-in reports that are very nice, but when it comes to customizing these, they just provide you with certain data. When you try to build your own report wizard, you aren't able to go and select some of the data that is shown in some of the reports that come with Freshservice. This is something that we have brought up with our account representative, and we have suggested these as feature updates in the future. We're still waiting on them to go and implement something like that."
"I would suggest that Freshservice enhance its technical capabilities, particularly when it comes to ICT network discovery."
"The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive."
"I am not too happy with the page layout or screen layout since it always looks messy."
"The solution should integrate with other cloud systems such as Azure ARC and OpenStack."
"It would be beneficial if some features were built into the platform rather than requiring integration with multiple products, reducing complexity and licensing concerns."
"vCloud Director could use the vCenter database to store information. This way, we don't end up in a situation where we have things going out of sync."
"It could be more stable. We have had issues with multiple different versions."
"We use vCloud Director along with Terraform, and it's difficult to make them work together. It takes a long time to deploy virtual machines with Terraform in vCloud Director. For example, it can take about one or two hours to create 10 machines. It takes up a lot of our DevOps' and engineers' time in comparison to that with other solutions. This is an area that they should work on and improve."
"It would be beneficial to have enhanced integration capabilities with third-party solutions within vCloud Director, especially in networking and data security."
"There didn't seem to be any type of integrated path on how to do the initial setup. There seemed to be different bits of paperwork or instructions available from various places. We always had to go looking for what to do next."
"We are having a bit of a problem with vCloud Availability. We know that vRA has a new product, HCX. We would like to know about it, then migrate to the product."
Freshservice is ranked 14th in Cloud Management with 29 reviews while vCloud Director is ranked 5th in Cloud Management with 61 reviews. Freshservice is rated 8.0, while vCloud Director is rated 8.0. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of vCloud Director writes "Offers flexibility of handling workloads and good scalability". Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, Microsoft Project and ManageEngine ServiceDesk Plus, whereas vCloud Director is most compared with VMware Aria Automation, Nutanix Cloud Manager (NCM), Morpheus, VMware Aria Operations and CloudStack. See our Freshservice vs. vCloud Director report.
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