We performed a comparison between Freshservice and IFS Cloud Platform based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of Freshservice is you can assign downloaded tickets and the reports are useful."
"It is a stable solution. My company hasn't faced any problems with the solution."
"The admin feature is the UI, so it's very clean. The asset management and its model are valuable as well."
"The most valuable feature is the sandbox, which allows me to test new configurations, automations, and workflows before taking them live on the production system."
"It has reduced the time to look up who is responsible for a service, and it has reduced the time to finalize a service request because it now goes directly to the person who is responsible for the service in that location. So, a service request is handled quickly and directly by the person responsible for it."
"What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it works as a disadvantage in others. If you are someone that starts managing your IT services, it is a great solution, because there's no way to go out away from the direction of the system. You have to follow the process as it was intended for the designers of a solution because there's no room for customization or configuration."
"The most valuable features of Freshservice are the notifications, customization, and flexibility."
"There is a nice user interface."
"The financial posting controls are quite handy. The user interface is really friendly, highly flexible, and pretty intuitive for end users."
"Feature-wise, I like the way it provides inventory details...It is a stable solution."
"The main reason for the ERP project was to bring together our fourteen sites, which had until then worked in separate silos."
"The workflow of the solution is very good."
"Having a young talented programmer, during the six years of use, we were able to save around 75 000 EUR preparing simple modifications using customization rather than ordering them in IFS / Partner."
"The most valuable features of IFS Applications in the latest version are the new user Arena interface. It's from Apps 9, but it brings more flexibility in usage, especially around different devices, such as mobile usage, which doesn't restrict you from using a computer. We are it for the HR side, and it's proving quite good. It has a new modern feel to it similar to a standard cloud application which enhances the user experience."
"A high level of ERP can be handled in IFS."
"The product is quite flexible."
"There are some limitations in reporting. For example, I would like to have a report of conversations or replies."
"Freshservice could improve the integration with Microsoft Outlook."
"The reporting and management information (MI) are very limited, and stopped realistic and timely reporting on outstanding incidents."
"I am not too happy with the page layout or screen layout since it always looks messy."
"The analytics could be better."
"It's hard to interact directly with the users themselves."
"You can't implement a complicated delivery workflow. We don't have the same problems with incident and change workflows. It's only for delivery workflow. They have a mechanism for modifying your incident or change workflow. There's a visual interface for that, so there's no reason not to have the same function for request management."
"The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive."
"IFS uses Crystal Report mostly, which isn't too user-friendly. Developing reports isn't easy and requires a lot of dev time. Since SAP bought it, Crystal Report has become more complicated to use on IFS. You have a dashboard for reporting that is good, but it's incomplete. Most of our clients use Power BI or some additional tooling for BI."
"The CRM was shaky and although this improves in Apps 10, there is room for improvement."
"Customization needs to be improved."
"We would like to see AI-driven CSI functions built into the tool that would allow us to quickly tie our improvement goals to metrics and activities, so Assyst will suggest the next steps to help us get closer to our goals."
"There should be some improvements in the predefined templates in IFS Applications."
"I have seen that one of the areas that my company has identified for improvement might be the rental management capabilities within the solution."
"Sometimes from the sales perspective, clients don't always fully understand how large a task or a project they're getting involved in when they decide, "We're going to switch across to IFS." They could probably do a little bit more, maybe around preparing people for these projects."
"An area for improvement would be transactions, which can be tedious to complete as the process is very complex."
Freshservice is ranked 5th in Help Desk Software with 29 reviews while IFS Cloud Platform is ranked 8th in Help Desk Software with 29 reviews. Freshservice is rated 8.0, while IFS Cloud Platform is rated 7.8. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of IFS Cloud Platform writes "Robust, customizable, and modern". Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, Microsoft Project and ManageEngine ServiceDesk Plus, whereas IFS Cloud Platform is most compared with SAP ERP, SAP S/4HANA, Oracle E-Business Suite, Microsoft Dynamics 365 Business Central and IBM Maximo. See our Freshservice vs. IFS Cloud Platform report.
See our list of best Help Desk Software vendors, best IT Asset Management vendors, and best IT Service Management (ITSM) vendors.
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